Claimed

BookMyShow Complaints & Reviews

2.9
Last updated Mar 31, 2024
Complaints 1528
Resolved
852
Unresolved
676
Quick Links
Statistics
Share
Contacts

File a complaint to BookMyShow

Having problems with BookMyShow?

File a complaint and get it resolved by BookMyShow customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
BookMyShow
Customer Service Contacts

BookMyShow Phone Numbers

Phone
+91 22 6508 8960
384
408
+91 22 3989 5050
159
103

BookMyShow Website

BookMyShow Head Office Address

Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme
Mumbai
Mumbai City District
Maharashtra
India

BookMyShow reviews & complaints page 67

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Shruti 2002
from Mumbai, Maharashtra
Report
Copy

Tickets booked of wrong date-No cancellation or refund provided

Address:Gautam Buddh Nagar, Uttar Pradesh

I was booking the tickets for 20th June 2015 but somehow it got booked for 17th June. I spoke to customer care executive but they responded that they dont have cancellation or refund policy. My question is why? I even asked to transfer those tickets for Saturday 12, 30 show, still thety gave me same answer that they cannot do that. BOOKING ID : WAEK272 Your Confirmation No. : 8936276 Booking Date & Time : Wed, 17 Jun, 2015, 12:03pm Payment...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
L
Legit Joseph
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refunding of an unsuccessful

Address:Pune, Maharashtra

I had booked a ticket on 06/06/2015 for the movie premam. But unfortunately there is been an error after the transaction and the ticket didn't confirm.and the money had been deducted from my account with Transaction Ref No IG0ADHCYI5 for Rs.779.8 on 06/06/2015 12:10:59 So i request you to refund my money of ₹779.80 to my aacount.Hope you would take necessary actions....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
siddharthshetye
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not given, over 2 weeks and still counting

Address:Pune, Maharashtra

I had booked tickets on 2nd June 2015 for which the payment failed (transaction id[protected]. I logged a complaint and they responded soon saying that the payment will be refunded WITHIN 4 DAYS. No response from them till 5th of June. On 5th of June, I get an sms saying my payment will be refunded WITHIN 4-5 days. I put up a complaint on their website after that demanding my payment for which they gave me a ticket id (482302) saying that...
+5 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shashank Manakonduru
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cancellation of tickets

Address:Hyderabad, Andhra Pradesh

Hi my name is shashanka. am from hyderabad and i booked tickets for the movie "hamari Adhuri kahaani" today i.e..,[protected]. unfortunately we got an emergency and want to cancel our tickets. and BOOK MY SHOW refused it. for this we lost total amount of 684.54 rs. i called to the customer care executive still there is no proper reply from them. I demand them to repay my amount excluding taxes. Regards, SHASHANKA MANAKONDURU....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pradeep Chandra P
from Bangalore, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Indusindd bank Movie tickets offer is never working

Address:Bangalore, Karnataka

Hi, I got the indusindi platinum select creditcard, when ever i try to avail bookmyshow movie ticket offer, i always get following notification in bookmyshow site. Sorry, we can`t proceed with the booking for this offer since the Total Number of Transactions for today has been exhausted. Please try again after 20 mins. For any queries please write to us at [protected]@bookmyshow.com. (#-4011) if the offer exhausted, then why boomyshow...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
Pradeep Chandra P
from Bangalore, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Movie tickets offer not working

Address:Bangalore, Karnataka

Hi, I had taken indusind Bank, sales person told me that i will get one plus one offer for movie tickets with bookmyshow.com Every time tried of this offer, i am very much disappointed. I never get this offer at least one time since i got the credit card. banks is creating false promises to customers. error message: { Sorry, we can`t proceed with the booking for this offer since the Total Number of Transactions for today has...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Alpag
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Tickets once booked cannot be cancelled/refunded/rescheduled

Address:Mumbai City, Maharashtra

By mistake while doing advance booking I booked tickets for Dil Dhadakne Do for wrong date. Called Book My Show call center where could get connected after 20 min of waiting they were not able to help me and the agent Mr. Vikram only had one thing to say " We are ticking agency and we cannot cancel/refund/reschedule the booking". Also called PVR cinema's to help me to cancel/refund/reschedule the same but even they told that they will not...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Narasingan
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

BookMyShow.com - Cancellation of Ticket

Address:Chennai, Tamil Nadu

Hi Team, I booked two tickets on BookMyShow.com. for 5 June, 2015, 12 PM show at PVR, Alpha sky walk. Due to some unavoidable situation, me and my friend can't go to movie. I planned to cancel the tickets but there is no option available for cancellation. I need my money back. Please help me on this. Please find the message I received from bookmyshow after I booked tickets, Hi Customer. Your ticket has been generated and sent to...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
Piman
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Booking failed

Address:Bangalore, Karnataka

Hello sir/madam, 1918 reward points have been redeemed on your Credit Card 4386XXXXXXXX4244 on 30-MAY-15 at BOOKMYSHOW.COM. But still my query is not solved, please refund my money I booked 30th may night Tanu weds manu returns ticket, forum value mall, 7.15 pm show. My credit point were redeemed through book my show but no message or mail was sent from book my show, though I received credit card mail. Credit card ending with 4244. I lost...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Amit Tandon1
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not received

Address:New Delhi, Delhi

Few days ago I booked tickets from book my show.Tickets were booked successfully and payment got deducted from my account but then i got a message that ticket has not been booked. so I contacted book my show help desk via email and explained everything to the customer service agent and asked for help.She assured me that we will look into the same and refund the amount for unsuccessful transaction. I kept on following on email with the help...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Y
yzak19
from Tiruvannamalai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Looting customers. Not issuing a refund.

Address:Mumbai City, Maharashtra

[ Incident id- [#444367] #441396 ] I did the mistake of booking tickets on their mobile app. After I entered the payment info, I got a message from my bank saying that the payment was successful. But the tickets weren't confirmed. After hours of waiting, I called the customer care and they said that they haven't received the payment. I was shocked because I'd paid through their mobile app. My bank statement clearly shows multiple deductions...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
ghosh@kingshuk
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of Tickets

Address:Kolkata, West Bengal

I had booked ticktes for the movie PIKU on 24th May 2015 through my book my show mobile app. On doing the transaction I received a pop up on the app stating that the booking was not successful. So I tried re booking the tickets and this time the tickets were booked. After some time i saw that i have received an intimation via sms which stated my seat nos as per the first booking and an email confirmation as well. There were no message...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Mohit1695
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not able to avail the 50% off offer on VISA Card

Address:Ahmedabad, Gujarat

Dear Bookmyshow, After availing the 10% and 30% off offer on VISA Card, I'm unable to avail the 50% off offer. It shows that I've already exhausted the offer whereas I've not availed it yet! As a proof I'm attaching a screenshot along. Please do look into the matter seriously....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vinay badri
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Transaction Failed but no refund

Hi, This is to inform you that Rs.547.40 has been deducted from my Credit Card but the transaction was failed and received a reply stating to make a credit voucher payment, I was unable to do it so, hence called up the customer care for further assistance but unfortunately there was no proper response and have to miss my Movie show, This was really not expected from the good service provider, completely my mood was out with this transaction...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Vramji
from Valapattanam, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

transaction failed ,amount deducted

Address:Chennai, Tamil Nadu

I have booked for three tickets at (villivakam) AGS Cinemas via Book my show on 18th May 2015. The show timing was 7.20pm on !9th May 2015.Due to some technical error caused unexpectedly, we got an error note stating "The booking could not be completed".However, the pertained amount was deducted from my account.Request you to help in this regard. Thank you, V.Ramkumar [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
prithvi nani
from Delhi, Delhi
Report
Copy

Show has been cancelled there is no info and refund on this

Address:Kurnool, Andhra Pradesh

I have booked for a show in book my show the show has been
Cancelled and there is no information from either theater or the book my
How management this is the experience i had ever. Booking id: rvpl003s23qcbt please refund my money back. Call me on [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
srinivas skaeth
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

failed transaction amount refund

Address:Bangalore, Karnataka

while i was trying to book a ticket in bookmyshow the first two transactions got failed while using ICICI bank internet banking later opting debit card the transaction was successful, but when i check my bank statement the money got cut "thrice" including the successful transaction, i need the refund ASAP FYI amount was RS 212.47/-...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
Mahendra gadhvi
Report
Copy

not refund the failure transaction

Dear sir/ mem. I had online book movie ticket by book my show. My transaction is failed show by Site and also they confirm by mail and msg. But they deduct amt from my bank account. Now they doesn't repay is morethan 15 days. Please help me also they doesn't receive call....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
maheshdungala
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cancellation of tickets and refund my money

Address:Visakhapatnam, Andhra Pradesh

hi, my booking id is MTMV0131R657H0 seat are c16, c17.for uttama villan(telugu) on fri, may1 2015 2:30 pm vizag mohini 35mm using my debit card but there no movie is today so i go for cancellation my tickets and refund my money so please sollve my problem as soon as possible...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
archanasarath
from Thiruvananthapuram, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

no confirmation message received even after debiting the amount

Address:Thiruvananthapuram, Kerala

I have booked a movie ticket for the film Kanchana 2, on 01.05.2015, for matinee show, the amount of Rs 195 deducted from my bank account but I did'nt receive the confirmation message. The Seats I booked was circle C, D69&68 Ajantha Theatre Trivandrum. Totally disppointed by the service rendered by Book myshow....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy