BookMyShow Complaints & Reviews

Apr 19, 2015

BookMyShow Customer Care's response Dear Customer, Your concern is our utmost priority and have investigated it thoroughly. Ideally, the refund amount gets credited back to your account within a maximum of 10 workings days depending upon the card issuing bank. Our customer care team has reverted to your e- mail as well. Kindly check mail box to get hold of the information. We also tried getting in touch with you but couldn't get through. Kindly share a feasible time with us so that we can have a word with us. For any further query, you can write to us at [protected]@bookmyshow.com or LIVE CHAT with us. We're 24/7 available at your service. Looking forward to serve you. Regards, Team BookMyShow

Apr 28, 2015

BookMyShow Customer Care's response Dear Customer, We are sorry for the trouble caused to you while transacting with us. Your concern was reviewed by our team and have done a thorough investigation about your transaction. As per our telephonic conversation, the amount debited while transacting is not claimed from BookMyShow and hence recommend you to get in touch with your card issuing bank as they would be in a better position to assist you. For better clarity, you can email us your updated bank statement from the date of transaction till date at [protected]@bookmyshow.com or LIVE CHAT with us and we will look into it. Our team shall be available for your assiatance 24/7. Hope this resolves your query to your satisfaction. Regards, Team BookMyShow

Apr 18, 2015

BookMyShow Customer Care's response Dear Customer, Proividing you a good ticketing experience is always at heart and wouldn't mind to go an extra mile to resolve your concern. We're glad that your query has been resolved to your satisfaction. In case of any future queries, please feel free to write to us at [protected]@bookmyshow.com. You can also LIVE CHAT with us. We would love the opportunity to help you. Regards, Team BookMyShow

Aug 25, 2015

BookMyShow Customer Care's response Dear Customer, We do understand your concern and are sorry for the trouble caused to you. Providing you are good ticketing experience is always at heart and would surely investigate your concern. Ideally, it takes a maximum of 5-7 working days from the transaction date for a refund to reflect back into its account. Kindly share the contact number entered while transacting at [protected]@bookmyshow.com. We shall take some action immediately. For any queries, feel free to write us at [protected]@bookmyshow.com. You can also LIVE CHAT with us. Regards, Team BookMyShow

Apr 18, 2015

BookMyShow Customer Care's response Dear Customer, Your concern is our priority and have investigate your concern thoroughly. The refund for the unsuccessfuil transaction was processed form our end on at[protected] at 22:42:41 As per our telephonic conversation, you are in receipt of the refund amount. Your feedback shall be considered to deliver the best of our services. Hope this resolves your query to your satisfaction. In case of any discrepancies, please write to us at [protected]@bookmyshow.com or LIVE CHAT with us. We are avaialble 24/7 to resolve your concern. Regards, Team BookMyShow

Apr 16, 2015

BookMyShow Customer Care's response Dear Customer, We're sorry for the trouble you had to go through on April 2, 2015 while contacting us as we are facing heavy call flow due to the blockbuster releases on the mentioned date. Your concern was reviewed by our team and have made our every effort to resolve your query. The refund for the unsuccessful transaction was processed from our end on[protected] at 15:38:53 As per our telephonic conversation, you are in receipof the refund amount. We hope this resolves your concern. For any queries, please write to us at [protected]@bookmyshow.com and our team will look into it. You can also LIVE CHAT with us. Assuring you best of our services at all times. Regards, TeamBookMyShow

Apr 12, 2015

BookMyShow Customer Care's response Dear Customer, We're sorry for the trouble you had to go through on April 2, 2015 while contacting us as we are facing heavy call flow due to the blockbuster releases on the mentioned date Your concern was reviewed by our team and have made our every effort to resolve your query. As per our telephonic conversation, we hope your query has been resolved to your satisfaction. The refund for the unsuccessful transaction has already been initiated from our end and should reflect in your account within 10 working days. Please wait for the mentioned period and check your updated bank statement for the reversal. In case of any discrepancies, please email us the screen shot of your updated bank statement from the date of transaction till date at [protected]@bookmyshow.com and our team will look into it. You can also LIVE CHAT with us. Assuring you best of our services at all times. Regards, TeamBookMyShow

Apr 16, 2015

BookMyShow Customer Care's response Dear Customer, Your view on the situation is very important to us and we regret the inconvenience caused to you. As per our telephonic conversation, we hope that you have received an appropriate response for your query. Hope it has been resolved to your satisfaction. The refund for the unsuccessful transaction has already been initiated from our end on and should reflect in your account within 10 working days. Please wait for the mentioned period and check your updated bank statement for the reversal. In case of any discrepancies, please email us the screen shot of your updated bank statement from the date of transaction till date at [protected]@bookmyshow.com and our team will look into it. You can also LIVE CHAT with us. Assuring you best of our services at all times. Regards, TeamBookMyShow

Apr 15, 2015

BookMyShow Customer Care's response Dear Customer, Your concern is o[censored]tmost importance to us and have investigate your concern. As per our telephonic conversation, we hope your query has been resolved to your satisfaction. The refund for the failed transaction has been processed from our end. Kindly check the respective wallet history through which you transacted with us. The amount shall reflect in your account. In case of any discreapncies, please write to us at [protected]@bookmyshow.com along with the screen shot of the updated wallet statement or LIVE CHAT with us. Our customer care team are available 24/7 for your assistance. Regards, Team BookMyShow

Mar 30, 2015

BookMyShow Customer Care's response Dear Customer, We are sorry for the problems you faced while transacting with us. The amount for an unsuccessful transaction if charged by us gets auto reversed from our end within a max of 4 hours. In case if you have been charged for the unsuccessful transaction the amount would get credited back to your account within a max of 10 workings days depending upon the card issuing bank. Request you to kindly wait for the mentioned period and then check your updated bank statement for the reversal. For any further query, kindly email us the contact number entered while transacting along with the screen shot of your updated bank statement from the date of transaction till today at [protected]@bookmyshow.com. Our team shall take care of it. We are available at LIVE CHATS as well. Do feel free to write to us at anytime. Your query would be acknowledged and you would be assisted accordingly. Please Note: Please do not share any of your confidential details here or over the phone. Regards, Team BookMyShow

Apr 01, 2015

BookMyShow Customer Care's response Dear Customer, Providing you with a smooth ticketing expeience is always at heart and we would leave no stone unturned to resolve your query. As per our telephonic conversation, we hope your query has been resolved to your satsifaction. We're glad to have got an opportunity to asist you. In case of any queries, please write to us at [protected]@bookmyshow.com or LIVE CHAT with us. We would be love you assist you further. Regards, Team BookMyShow

Mar 04, 2015

BookMyShow Customer Care's response Dear Customer, We are sorry for the problems you faced on 8th February 2015. The amount for an unsuccessful transaction if charged by us gets auto reversed from our end within a max of 4 hours. In case if you have been charged for the unsuccessful transaction the amount would get credited back to your account within a max of 10 workings days depending upon the card issuing bank. Request you to kindly wait for the mentioned period and then check your updated bank statement. For any queries, we are available 24/7 at [protected]@bookmyshow.com and LIVE CHATS. You can share the contact number entered while transacting along with the screen shot of your updated bank statement from the date of transaction till today. Our team shall take care of it. Do feel free to write to us at anytime. Your query would be acknowledged and you would be assisted accordingly. Please Note: Pls do not share any of your confidential details here. Regards, Team BookMyShow

Feb 26, 2015

BookMyShow Customer Care's response Dear Customer, We do understand your point of view and were always charging a fee. Initially, there was a notification which prohibited us to do so. As soon as it was stayed, we resumed charging the fee. The internet handling fee is our bread and butter. Its how we earn our money, to ensure that we deliver the best of service to our customers. We clearly show you the break up of the payment you are making to us in the order summary before proceeding to payment and try to keep our pricing as reasonable and competitive as we can for our customers in today's market. Hope you understand us too. Regards., BookMyShow

Feb 24, 2015

BookMyShow Customer Care's response Dear Customer, We do understand your view on this situation and being online ticket aggregates take sole responsibility to deliver our customers a smooth ticketing experience. Our website is in sync to all the cinemas and receive real time information from the cinemas end. Once sessions open from their end, bookings reflect on our website too. We hope your query has been resolved to your satisfaction. In case of any queries, please write to us at [protected]@bookmyshow.com or LIVE CHAT with us. We would love the opportunity to help. Regards, Team BookMyShow

Feb 17, 2015

BookMyShow Customer Care's response Dear Customer, Your view on the situation is very important to us and we are sorry for the trouble caused to you while transacting with us. As per our telephonic conversation, we hope that you have received an appropriate response for your query and hope it has been resolved to your satisfaction. The refund for the unsuccessful transaction has already been initiated from our end on and should reflect in your account within 10 working days. Please wait for the mentioned period and check your updated bank statement for the reversal. In case of any discrepancies, please email us the screen shot of your updated bank statement from the date of transaction till date at [protected]@bookmyshow.com and our team will look into it. You can also LIVE CHAT with us. Assuring you best of our services at all times. Regards, TeamBookMyShow

Feb 05, 2015

BookMyShow Customer Care's response Dear Customer, BookMyShow aims at providing you a good ticketing experience and strive hard to resolve your query to your satisfaction. We are glad your concern has been resolved and you are now satisfied with the resolution. In case of any future queries , please feel free to write to us at [protected]@bookmyshow.com, you can also LIVE CHAT with us. We would love the opportunity to help you. Regards, Team BookMyShow

Feb 17, 2015

BookMyShow Customer Care's response Dear Customer, Your concern is o[censored]tmost importance to us and are sorry to know what happened at the venue. We being ticket aggregates take the sole responsibility to deliver our customers a smooth online ticketing experience and hence make it a point to inform our customers about any changes from the cinema's end prior to the show if we receive the information in time. The show being rescheduled was completely a call taken by the cinema, hence the amount was refunded back to your account. As per our telephonic conversation, we value your feedback and will certainly forward it to the concerned source. Hope this resolves your query to your satisfaction. It was our pleasure to assist you and look forward to having an opportunity to serve you in future. For any queries, please write to us at [protected]@Bookmyshow.com or LIVE CHAT with us. We'll be there for your assistnace. Regards, Team BookMyShow