BookMyShow Complaints & Reviews

I tried to book movie ticket online on 16.07.2010 through “bookmyshow.com”. After providing all the details including card number, PIN etc. the system finally displayed “technical error” and came out from the menu. I did not receive any mail as well as SMS for this. I attempted second time. Second time also I got the same error but I received SMS on my mobile with booking ID. For the first attempt I contacted help desk of “bookmyshow” over phone. They told me that your transaction was not successful and amount would be credited to my credit card account within one week or so. I checked my card account after one week but I found that amount was not credited. Again I contacted them over phone. They asked me to send e-mail to their help desk in this regard. Through mail they provided me ticket ID (Ticket ID and other details are mentioned herebelow).
In between I contacted them many times over phone as well as through mail but they did not refund the amount.
On 11.08.2010 I received one mail from them. In this mail they told me that my transaction was successful. I immediately contacted them over phone and told that till date you were telling that transaction was not successful; suddenly you were telling that it was successful. I told them that I did not receive any information either through SMS or email. They asked me to send e-mail in this regard. I sent mail to them on 12.08.2010. So far I have not received any further mail. 4-5 days back I contacted them over phone. They simply replied that e-mail will be sent to me in due course. When it will come I do not know.
Details of my transaction:
1. Ticket ID provided later on by them – 234776
2. E-mail address provided by me at the time of booking tickets – 1987.[protected]@gmail.com
3. Mobile No. provided by me at the time booking – [protected]
4. Amount – Rs.433.09

I request you to help me to get my problem solved and amount to be credited to my account.

Yours faithfully
Ashok Srivastava
Mobile No - [protected]

Hi,
This is bring to notice to all the false and misleading promos by book my show.com.

I was lured by the ads which were highlighted in book my show.com which said
"1Re/1 ticket for Visa debit cards". accordingly i used my visa debit card to book 4 tickets. I was duped when they charged the full amount of Rs 866 where in no offers were applicable though it was supposed to be. Please take note of this and take actions.

Thanks
Abhilash

I booked 2 movie tickets from www.bookmyshow.com at around 9.15pm on 7th
of Aug 2010. But i didn't received any message in my mobile or email account provided.
The amount 233.09 INR has been deducted from my SBI bank account.I tried to contact bookmyshow on their contact no but line is always busy.

Movie Name- Aisha
Cinema hall - Big Cinema -Ansal plaza (Gurgaon)
Show timing - 12:00 pm show ( 8th of Aug 2010)
Seats - I think k10 and k11
Amount - 233.09 INR

I tried to book 2 tickets for the movie ONCE UPON A TIME IN MUMBAI from the website www.bookmyshow.com for 6th AUGUST 2010, 1pm show in VISOIN CIMENA Bangalore. they did not gave me the tickets but I was charged Rs.353.09/- on my ICICI Bank Debit card number XXXX XXXX XXXX 1029. I tried this booking on 4th AUGUST 2010. When I entered my card details to book the tickets, the message appeared to me that the transaction has successfully processed after that my page stuck .I did not receive any sms or mail regarding this booking.

Hi

i have book my ticket on dated 17th may.2010 that time i have received the booking conformation and time also mention in booking receipts
but when i am going to watch the movie the hall staff said to me there is no show about that time and he offer me other show tikcet but i refused this so you are reund my amount which is deduct my account .

I booked three tickets through the website bookmyshow.com in October last year.Due to some technical error my money(466 INR)got deducted twice.The authorities assured me through a message that my money would be refunde back.I waited for about a month and after not getting the money I called the concerned authorities who said that the prob was with my ICICI.However the bank officials confirmed that the money is with bookmyshow authorities.I conveyed the same to the bookmyshow authorities after which they assured me to refund back the amount.I mail sent mails after mails but they haven't refunded the money till date.They just gave me a ticket ID (169379) and asked me to be patient.I did as they they for last so many but...alas...

Nitansh
nitansh.[protected]@gmail.com

I booked 2 tickets for kites for 22nd may 2010. I paid 233 rs through my ICICI net banking..The money was deducted from my account,but book my show is saying transaction failure.
My bank statement showing this transaction details.

1 21/05/2010 BIL/[protected]/Ticket/BOOKMYSHOW_MICI DR INR 233.09

Please look into the matter.Hope i'll get my refund as soon as possible.

I have booked tickets for movie through bookmyshow using my ICICI net banking After entering all the details and booking the tickets i got the message as transaction failed, but the amount has been deducted from my account.
what should i do now??
can you mail me what should i do.
[protected]@gmail.com
mobile-[protected]

I have booked tickets for the Movie Simha (A). One of the tickets was for my son (10 years old).

Just before entering into the theatre, they didn't allow saying that children are not allowed for this category of movie. And they are not responsible for refunding tickets.

Importantly, there was no warning regarding this while booking the tickets with www.bookmyshow.com.

It was very unconfortable when we faced this issue. Ticket booking details are bellow.

3989 5050
For Tele-Booking / Home Delivery


Thank You for using Bookmyshow, its our pleasure to serve you.

Dear Guru Sekhar Reddy, following are your transaction details on BookMyShow.com


Simha (A)
INOX: Hyderabad (Screen 3 )Hyderabad, Hyderabad


Booking Id: INHY[protected] Show Date: Sun, 2 May, 2010 Show Time: 10:10am

Booking Date: Sat, 1 May, 2010 Booking Time: 11:01am

Payment Mode: Net Banking

Seat No: EX-D5,D6,D7

Confirmation No: 132023

Tkt. Generation No.: 9057 Ticket Amount : Rs. 450.00
Convenience Charges : Rs. 49.64
(Incl. of Service Tax)
Combo Charges : Rs. 0.00
Discount Amount : Rs. 0.00
Total Amount : Rs. 499.64









Introducing an alternate way to get movie tickets at the cinema.Kiosks set up at INOX Cinemas (Hyderabad: 3rd Flr) will help you print your own tickets.
Just enter your Confirmation No and Ticket Generation Number at INOX kiosk and have your tickets printed.
Note:
Tickets once booked cannot be exchanged, cancelled or refunded.
The Credit Card and Credit Card Holder must be present at the ticket counter while collecting the ticket(s).
Service Tax collected and paid to the department.
Business Auxiliary Services. PAN Based STC No. AABCB3428PST002.

This is in reference to the ticket which i tried to book for MOVIE TIME PITAMPURA for 12 PM Show on 19th March. I did receive all kind of ok status from bookmyshow and confirmation on my phone and email as well. But when i reached cinema hall on 19th March the Cinema hall people did not allow me to enter as nothing was showing in their record and instead of my ticket for some other movie and the cancelled status was showing. Money is already showing as deducted from my account.And this is the third time i am facing the same issue earlier money use to come in my account DR and CR but this time it is only as DR. After this i have tried calling book my show about 25 times but no resoultion came in and i even sent 20 emails spoke with manager kapil kirti and jackson and went to movie time pitampur met Anil in IT Department and Sahit Manager over there but all of them are not doing anything.

Please do something to get me the justice. I have valid proof of my ticket.








BOOKING ID - [protected]

MOVIE - LOVE SEX DOKHA

DATE - 19TH MAR Friday

SHOW - 12 PM

CINEMA - MOVIE TIME PITAMPURA

AUDI - 3

Brought the IPL confirmed tickets online from the authorised ticket selling site for the venue HPCA DHARAMSALA dated 18/4/2010, but we are not allowed to enter the stadium & the entry gates are closed 30 minutes before the scheduled time.The authorities gives the clarification that the stadium is over fulfilled.I want to complaint that why the extra tickets are sold than the sitting capacity of the stadium &who is responsible for the hacktic bear by us & many more people. Till now date no refund is given back & got no response from their contact numbers.

I have booked IPL Delhi Daredevils Vs Kings 11 Punjab Tickets for match on 1 1Apr at New Delhi on 21 Feb. Tickets have not been delivered as yet. I think its high time that legel action on such websites should be initiated for callous attitude towards customers. I think consumer court is the right place. If they are listening, they should wake up before it is too late for patience of a defence service Officer runs out.

Col Vineet Gaur
[protected]

Dear Sir/Mam,

I have booked 1 IPL Ticket for 29th March Match & 2 IPL Ticket for 4th April Match on 15th March to be held at Delhi for home delivery.

Booking ID : IPDD[protected]


The tickets were to be given to some acquaintance and were to be delivered but I have not received the same till date. whereas as per the FAQ on the site says that the Tickets will be delivered within 4 days...

I booked 4 IPL tickets of Rs. 5000 each through their call centre. The knowledge of the executives is pathetic. They have made me go to the stadium twice as they are not aware that tickets are available only 4 days in advance. Even the senior executive is not responding satisfactorily to my multiple phone calls. To this date (22.03.2010), I do not have the tickets for the match scheduled on 25.03.2010. Moreover, I have no update on when I can get my tickets. The response times are sad and so is the attitude of the personnel.

This is the worst service experience I have ever had in my life.

sir,
i plead for justice from you against the wrong done by the site bookmyshow.com
actualy i ordered two wrist bands which they announced as help for the education. so i ordered two bands and paid immidiately through net banking.
its the 8th day now and i still have not received the bands. please help me with the same its not about the money its basically about the committment made by the site.
thankyou
your sincerely
Aditya goel & abhishek bathla.
[protected], [protected]
[protected]@ymail.com

i have been debited of 333/- for online ticket booking even when the process cud not be completed.
details:
date - 21/2
ref BIL/[protected]

Hi
I have book a ticket for ipl on 22/2/10 for 22nd march thru net and got the mesg that your ticket will be deliverd in a week time since last three days i am getting sms on my mobile number that your ticket will be deliver today but the ticket is never received and i have send many mails but there is no response from there side

shafiq

Book my show is worst site.Seats are blocked for more than an hour so you cant book seat of your choice and you book some other seat.Later on after an hour seats are released and you find yourself being cheated.Since the seat that you want to book is now released by the time you already have made transaction for some other seat.Customer care exec are foolish, they dont know how to resolve issues.They are more robots who repeat well formatted statements rather than concentrating on solving the issue.Bookmy show site should be banned.There is no option of transferring the seats booked even though its not your fault.

Sir,

I bought 2 movie tickets for avatar-3d online. I made my payment through ICICI Net Banking. After entering all the details required for payments, i got success message. But in the BookMyShow website, i got transaction failed...

here are the details.......

theatre-inox 3d chennai

Payment History - View Details
Biller Details
INDIAIDEAS.COM LTD
E 510 CRYSTAL PLAZA
NEW LINK ROAD
ANDHERI (WEST) - 400053

Consumer Details
BOOKMYSHOW_MICI[protected]
Payment Details
Payment Id [protected]
Amount (Rs) INR 273.09
Date of Payment 12/01/2010
Debit Account [protected]
Payment Status Success
Payment Remarks


please help me in this issue.........

Hi,

I have booked my ticket for Avatar on 30th Dec 09 but transaction got failed but Rs. 364.12 has been debited from my credit card. I am yet to recieve the refund.

Calling to customer care is no use as there is no one who pick up the calls. What action can be taken against them

Regards,
Mukesh