CARS24 Services Complaints & Reviews

Totally you making fool to me and grabbed deposit amount - how much time i have to raise an issue of activating my id, but since from a year making me fool dint activating my id, often and often asking me deposit slip, u have saved data details about id holders, why are u making nonsense activity here,
How many times your executives made a call to me and till yet dint get solved my issue, if you cant solve my issue means pls returned my deposit amount which i paid at the time of registration, or else i[censored] cant returned me means pls pay to orphan center from my side, thats the matter will end issue ll be solved,
Thanking you

-amanath auto consultants
[protected]

I have called near about 12+ times for inspection and its been 2 times where no body came back to me and i was waited for near about 2 days by taking ofc leave. Issue escalated to sr authority and he committed to rslv but again u got failed. Really frustrating service. I'll definitely spend time and publish whole recording and story on social media

Team,

I sold my car (Maruti Swift ZXI - KA-05 ML 4052) to CARS 24 Bannerghatta Road branch on April 30th and have NOT received my money for the same yet. My Car's Bank Hypothecation was not removed yet as i had to collect the NOC for my Car Loan from the bank for which i had provided the Authority letter to the team as well as they said they will do it on my behalf provided i give them the authority in writing. Their executives seems to be bluffing about visiting the bank as the bank people said no one from CARS24 came to their branch for this case.
The executives i was dealing with are Srinidhi and Hanan who informed me that if there is an issue with regards to the RC (which is in my case until i get the NOC from the bank) then CARS24 would block an amount of 25k from the total payable and release the remaining amount. But it's been almost 2 weeks and i have not received anything.
Please look into it immediately and help me in getting my promised amount released.
The funniest part is that they have already sold my car and the new owner has even called me to thank me about the condition of my car, so if they really have issues with RC HOW COULD THEY SELL MY CAR BEFORE ME PROVIDING THE NOC FOR THE CAR LOAN CLOSURE?

Best Regards,
Kaushik

I was discussing my car sale of dezire vdi with mr karan/raghav from indirapuram branch. Yesterday car inspection was done and car was found to be in excellent condition. Late in the evening mr raghav called me to confirm the price of 4.8 lakh can be matched as i had another offer but asked me to wait for next day to close the deal. I insisted to come and close the deal but he said tomorrow morning it can be closed. Now today after following up whole day, they are saying channel partner has refused the deal. And he is only offering 4.35 lakh. This is complete mental harassment of customer and unprofessional approach. If channel partner can cancel the deal anytime then am i at mercy of them? I want my deal for 4.80 lakh should be honoured and process should be laid out. This is against the business and professional ethics.

I've sold my car to cars24 sira road tumkur branch on 02/05/2019. On the same day after all the documentation process and agreeing for instant payment option they credited 1000rs to my account in the evening and told me i'll be getting the remaining balance amount by tomorrow but tomorrow when i speak to concern person at the branch they told me i'll be getting the remaining balance amount within 48hours, but it's already 5 days but they are not responding and now they are telling me that their dealer has backed off from buying my car and they tell me to refund the amount of 1000 they had credited to my account and take the car, i have even raised a complaint on there customer care number twice but they only issue a ticket (Ticket no:105806) and tell me our team will resolve the issue but till date no one has even respond or contacted me on the issue, it is your companys issue so you can not fraud customers in broad day light, im going to file a case in consumer court if there is no action taken.

Your regards
Umashankarayya g k

Hi team,

The final deal was done for 77k. However, only payment transfer happened 70k. Remaining 7k still pending with cars24.
I have called up many times to customer care of cars24 but no use. Written multiple emails asking for remaining 7k amount again no response. I have shared screen shot of original documents to lokesh and harman cars24 executives. I had received calls for asking details but payments issue did not get resolved till date.

Kindly do the needful. Thanks in advance.

I would like to report a conflict between me and the cars 24 person gaurav working in the sales department. There have been several incidents over the last few days, and i feel that it is time to report a formal complaint against him.

I would like to report the occurrences on record as follows:

On [date], the aforementioned coworker and i had an argument over his habit of passing comments against me and few other coworkers. He has been doing it frequently, and no one confronts him for that. But after tolerating him for several days, i confronted him saying that whatever he did was unethical and not acceptable at cost. But despite that he continues to do so, and now time has come that you take cognizance of his behavior and enforce strict action.

His wrongdoings are not confined to that, he also has a bad habit of going into other people’s cabin, using their belongings, stealing things, and also using their personal computers. As i feel that i am a loyal and hardworking employee, i feel concerned about the situation as it affects me as well as others due to the ordeal created by that person. It has affected many in the past and has caused tremendous trouble to existing and has made my work almost impossible. I would like to resolve this issue as soon as possible and request you to understand my situation and take appropriate action.

I don't want to share my name

Hi,

On dated 11 june 2017. I sold my maruti suzuki swift car at cars24, plot no.24, dwarka sec 20, near toyota showroom, new delhi-110075. They have not transfered the ownership of the vehicle from 2 years. Everytime i call them they just apologize and do nothing. Its a very big scam these guys are running. I highly doubt their intention that they are buying cars for selling purpose. I have called more than 20 times and have mailed more than 20 times but same response. They did nothing in 2 years no action is being taken. Never go to sell your car to these frauds. First they will buy at cheaper price saying that they will given you hustle free selling and transfer but later on you keep on visiting their office. Their ceo and coo is also highly unprofessional, i have even send mail to them but their is no response. I would urge everyone to buycott these fraud companies and dont sell your cars to these guys.

Thanks
Rahul

Dear,

This so very disappointing to receive such a call wherein your executive mr. Aziz (As been told over phone) having contact no. +91-[protected] called me for my car which was evaluated at your cars24 office, jaipur just because i received so many calls for it.
Who is he to decide that it should be sold into a scrap and giving me wage explainations which are more sarcastic & never been taken up, my cars r/c is till 2023 having registration no. Rj14 2c 0242.
Please ask your team to remain in corporate ethics else cars24 would be the sufferer.
Need an action plan for same, kindly revert.

I sold my car. But now i want my car back due to some family problem. My family said to bring the car back. Now the rc transfer process is also pending. So plz give my car back. Or if sold then give any contact of the buyer. If i am not able to bring the car back to home it seems a very big problem to me.
My cars registration no. Is hr 76 d 2038 and its swift vdi 2017 model.
I sold my car on 06th april 2019.
If you give my car back i will be so grateful to u

Hello,
It's my first experience from cars24, may be last exp too... Due to below reason:
- date: 27. Apr.19, loc: nagarbhavi office
- they quoted to my car after the inspection is 1.27l and in that 3k to be paid for their charges.
- i was ok, bcz may be its little old car though the condition very good. They said this is the best market value for that car.
- but on curiosity i also requested buy car from cars24 of same model, km and make etc. To check the selling price... Now the actual issue is on : the same car of 1.27l they are selling for 2.5l claiming that i10 have very high market value???!!!
It means they are having the profit margin more than 1l by just sitting??!!!
So i can call this as fraud...

That's why i cancelled this deal
Kindly the respective people should involve & stop this fraud from cars24

I saw an advertisement of cars24 which were saying free car checkup. I went to their store in thane along with my car. They start checking my car. They check each and every minor thing in the car. After 1.5 hours of inspection, they end up with giving me list of problems which i have in my car and i went home. After some time i got call from them having said that they can give me ₹xxxx for my car. I asked them to negotiate the amount and i increase quoted price, they said we will call you in few hours. Since i didn’t receive any call, i personally call their care number and asked for the update, they were like sorry the amount you quoted is not possible. So i said i don’t want to sell my car and disconnect the call. After some time i visit the dealer of my car for my personal work and he told me that my car is available for sale for ₹xxxxx amount and all the details are shared by the cars24 with all dealers in the area. Cars24 publish my car for sale without my permission.

I, raman bhuraria ([protected]) r/o 5/2-b, roop nagar, delhi had sold my manza car no. Dl3cbb2624 to m/s cars24.com on 9th january 2016 at 1.30 pm vide appointment id: [protected]. Delivery receipt is enclosed herewith.

I contact to cars24.com regarding change of owner’s name (Rc transfer) in the records of cars, your company assure they will do the same very early, but till date cars24.com not changed the owner’s name.

I checked online on website of ministry of road transport and highways (Know your rc status), my name is appearing till date. (Copy of status is enclosed).

You are requested to kindly look into the matter and take necessary action.

Ca raman bhuraria
[protected]@gmail.com
[protected]

My brother-in-law approached the cars24 golf course extension road, sector 62, gurgaon, branch to sell off his maruti 800 car (2009 ac uniq model) with registration number upxxl3xx1, with the appointment id [protected], on 08/01/2019. I also accompanied him and we both met with executive vikas and branch manager, abhinav, regarding the further steps and process.

Since, the car was originally in the name of my father-in-law, who expired during september 2010, my brother-in-law got the car ownership transferred to his name via rto, where the car has been registered. Vikas from cars24 got the same verified on the vaahan application, where the details are mentioned with owner name as my brother-in-law's name and financed from u g o bank, although the correct bank name is uco bank, where the car was financed from.

After car valuation, we were told regarding the final offer price and the next steps. We agreed to the offered price and then after completing the formalities, we were provided with a token amount of inr 1000 via online bank transfer for the deal confirmation. We were told that the remaining balance will be credited to our account within 24 hours.

The next day, we received a call from the executive vikas stating that under the vaahan portal, the name of car owner is stating as my brother-in-law's name, however the car is still showing as financed by uco bank, and they said it will be required to provide the noc of the car loan along with form 35 (Duly signed by bank manager), and then only cars24 could proceed with the rc transfer process and until then they won't be able to credit the remaining amount.

So, we got the noc and form 35 arranged from uco bank, where the car loan was financed against my father-in-law's name, and submitted the original copies at the golf course extension road branch in gurgaon. We were told that after the documents have been verified, the amount will be credited to our account.

After waiting for couple of days, we received a call from vikas and abhinav, stating that this noc will not work, as the car ownership is in the name of my brother-in-law (Under vaahan portal) and the car loan noc is against the name of his father, which can not be worked out. We told them that it is not possible to arrange for the noc in the name of my brother-in-law, as it can only be provided against the person's name whose loan has been running with the bank. But still we spoke to the bank manager, wherein he refused that the noc could not be provided against the name of my brother-in-law. So, we told vikas and abhinav, from cars24, that we can provide with the death certificate of my father-in-law along with an affidavit stating that my brother-in-law got the ownership of car transferred from his father's name to his name, which could be submitted to rto along with the loan noc and form 35, upon which they refused that it cannot be done, and the only way out is to have the noc in the name of my brother-in-law.

After waiting for around a month or so, we raised a complaint at cars24 customer care on 01/03/2019, with ticket number 78505, and we briefed about the entire incident and what all steps have been taken so far, and we requested to escalate the matter and expedite the process because there hasn't been any resolution so far, wherein we didn't received any amount and we have lost our car as well. This whole process again took around 15-20 days, but there wasn't any resolution provided to our problem, and the only resolution we received during this time was, that we would receive a call from the operations department and they will take this forward.

So, after multiple calls to the customer care and after around 10 days we received a call from cars24 operations department (Miss pooja), who mentioned that she would look into this matter and requested that if we could provide her with the car original noc and form 35, she would take this further. Upon this, we told her that we have already submitted the original noc and form 35 to vikas and abhinav, at golf course extension branch, gurgaon, and now there is no way where we can provide the same again. And then miss pooja said that they haven't received the car noc and form 35 so far at their end, and the same has been misplaced at the branch, due to which the same needs to be provided again. Luckily, we had the scan copies (As attached) of both the documents, which we sent to miss pooja over the email, upon which it was told to us that she would get the documents verified by her senior and then within a week, the remaining amount will be credited to our account.

Now, in between when we didn't heard back from anyone at cars24, we called miss pooja, and asked her for the status and she asked us to call her supervisor mr prakash daundhiyal and speak to him regarding the next steps. So, we called mr prakash, and again explained him the entire situation, upon which he said that he will look into the matter and will get back to us with a resolution. But, he never called us back and it was us who called him last week to understand about the next steps, wherein he also mentioned that we would have to get the noc in the name of my brother-in-law, and only then this case could be moved forward and there's no other option. When we requested him to cancel this deal and return our car because we don't want to move ahead as there's no resolution which cars24 team is able to provide us with, and there's no support which we are getting from anyone, he said that this is not possible and mentioned that this case will be looked by the legal team and they will get back to us regarding whether the car could be returned or not.

After again waiting for a week, when we didn't received any call back from cars24 legal team, we called mr prakash again yesterday and he said that the noc will be required to be submitted with the name of my brother-in-law, and he will arrange for a callback with the legal team as well but still there was no call back, no phone calls from anyone at cars24 and we are again at no where, with no resolution and no support.

It looks to us that we have been fooled around by cars24 team, and we are literally nowhere because we have lost our car and still we haven't received any money. The circumstances under which we decided to sell our car was way beyond we could explain as we are facing some real hardship with our finances and we took a decision to sell off the car at cars24 for quick help and resolution (As they promise on social media and television), and get some immediate help in terms of the money. But, what we have received in return so far from cars24 is simply humiliation, un-supportive behavior of the staff, our car being taken away in just rs 1000, along with mental, physical and financial harassment.

With all this mess already on our nerves, we have been very patient and humble with cars24 team so far, but the limit of our patience has crossed it's limits. Neither myself, or my brother-in-law nor anyone in my family is ready to accept any apology from cars24 and we want to escalate this matter to yourself along with any other highest authority of cars24, with the hope of getting a resolution because we now literally feel that cars24 team is not aware of the processes, the system, how to deal with customers, how to tackle difficult situations, how to manage things when out of control, and they are not educated enough to run the business.

So, with this hope that the agony and pain we have been through with, while dealing with cars24, gets understood by someone and with some expectations to have a resolution to this matter before this month end, we would like to raise this concern. We simply want this matter to be resolved and our money to be deposited in our account, or else we want our car back with all the financial loss we have suffered so far without our car and the harassment we have been suffering from. If neither of the options could be worked out then ultimately we would have to approach to all possible sources, in terms of consumer forum, social media, newspaper, etc, along with filing a legal case against cars24 and we would sue the company for playing around with our emotions, our health, our mental piece, and without any consideration for simply taking things for granted.

If cars24 team would have communicated this fact to us at the very first day that they cannot proceed ahead with this case or they will accept the case only when the noc and car ownership could be on the same name, then we wouldn't have suffered this much pain and loss we have been bearing until now. And that too, when we have been requesting to cancel the deal and returning our car, what we have been told is that, the car could not be returned. This is simply unprofessional, worst and pathetic experience of our lives, and we as a family would condemn this inhuman behavior of cars24 and would bring this to everyone else's notice so that no one suffers this kind of trouble again while dealing with you guys.

I am common person who is diploma engineer of automobile mechanical and salaried employee. My name is rakesh raul living in mumbai city since 27 years...

Last week i received call from cars24 person mr. Dubey he told me all the details abt cars24 auction and he approached me for new business which is cars buying and selling and i did big mistake that i processed..

I win one vehicle in auction (App id: [protected]) which is swift vxi petrol 2006 model of cost of rs:69, 000. This is very small cost for cars24..

And now i found in car there is half of chasis no is erased due to rusting so i can't sale this vehicle to anybody (Reason: rto not allow to change ownership & can't punch new insurance) or i can't use for myself too. I requsted to cars24 peoples to take back this vehicle so they blackmaling me and saying if you are canceling this vehicle the we will charge you rs.10, 000 and taking more rs.5000 for deposit for rcs refundable when vehicle transfer is done..

Requesting to cars24 team kindly look into the matter and take back this vehicle which useless for me

I visited cars24 yesterday where I was offered a price of 168000/- for my car, I got the best offer from other dealer giving 190000/- now I want to cancel my deal but they are asking for 5000/- as a penalty charge.

Why should I pay this give me the best price I will go with the deal.

Also the behaviour of the branch person was pathetic, worst services cars24....

Dear team
My. Name is Deepak, today my appointment fix with ur branch Car24 at Rohini West branch. Car evaluator name of khushager. Apponment I.d. [protected]..Name of Poonam dhingra..
Issue is. After all inspection done by khushager nd driving my car and stand in the parking, I was shocked, seen my vechile from bac side door (deggee) was fully damage at the of park. And Mr. Khushager accept of damage..coming times 11:15am nd no reply till 3.20pm. From any budy. Mr. Lalit not cooprate, always asking baat ho rahi hai...I'm fool. Hole day waste..very poor services..Mr. akshay cooprate with me but not reply done from there side..
Pl. Gvn my damage expense rs. 3000/-. As per damage car..

I m chanal partner my id is 62853 i won a wagnor car (Appt id [protected]) in auction when i take the dilivery i inspect tha car then i see car sterio changed to those auction photo and stepny tyre changed and diggi shoker is not working and all car chesis was rusted its not mentioned in detail then i fillup imb and i return the car but my amount not return in my account.

Taken near about 2 haours for car inspection, used near about 2 liters of petrol of my vehicle during inspection, after doing this all they given me very lowest valuation for my car.
They frustrated me by giving too low value of of my car and wasted my money and time. They making people only foolish and making fraud.
My inspection id was:[protected]

On 09-Oct-2016, I sold my A-Star with registration number [removed] to Cars24.com.
Till today the trasnfer of ownership is not done.

I have sent emails and got response that NOC is issued BUT transfer is not done.

As per the Supreme Court order, updating the records (RC) is mandatory after a vehicle sale.

Request Cars24.com to look into this matter on priority and transfer the car ownership from my name. This is creating significant mental trouble to me.

Appointment ID : [protected]
Car Reg # : [removed]
Sale Date : 09-Oct-2016
Attachment : Cars 24.com RC transfer enquiry page