CC Avenue
Avenues India Pvt. Ltd.
Customer satisfaction rating: 18%
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699
COMPLAINTS
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CC Avenue Customer Care

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Address
Level II, Plaza Asiad, S. V. Road, Santa Cruz (West)
Mumbai
Mumbai City District
Maharashtra
India - 400054

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 22 6742 5542  
+91 22 2648 0772  

Additional info
Delhi
Level-12, Building No. 8, Tower-C, DLF Cybercity, Phase II, Gurgaon 122002, Haryana

Hyderabad
Floor 1, GNR’s RV Insignia, Silicon Valley Layout, Image Garden Road, Madhapur, Hyderabad 500081

Bengaluru
Level 9, Raheja Tower, 27-37, MG Road, Bengaluru 560001

Chennai
S2, Venkateswara Castles, 2nd Floor, #30, Palat Sankaran, Road, Mahalingapuram, Chennai 600034

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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18%
Complaints
699
Pending
0
Resolved
123
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

CC Avenue Complaints & Reviews

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Transection id is CCA[protected] dt 20/02/2021 at 16:44 hrs
Status shown pending
Where as the amount has been deducted from my account.
Pls resolve the same asap.
Online recharge dishtv
Feb 22, 2021

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    Today i have tried to purchase a shoe from www.bata.in my amount got debited but order not completed. Please do the needfull at earliest.

    Regards

    Bijo
    [protected]
    [protected]@gmail.com
    Amount Debited but order not completed
    Feb 18, 2021

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      Dear Sir,

      I did an online transaction for buying Kaspersky internet security, on October 16th 2020 but due to long timing of transaction ccavenues showed error. Money was debited from my account but kaspersky gave no response. Please help me in getting my lost money as it is almost 5-6 months and neither I got the money back nor any response from your team after repeated mails. This is really sad situation. I do understand that its covid time and things happen slowly, but I do seek information regarding the updates for my complaint. Please help me in knowing the details.

      Warm Regards

      Sebastian John

      Details are as follows:-

      1. Order Number of transaction - [protected]

      2. Amount of transaction -5279.40 Rs

      3. Date of transaction.[protected]

      4. Bank details

      Canara Bank

      Transaction Id[protected]
      Feb 17, 2021

      Complaint Status

      CC Avenue customer support has been notified about the posted complaint.
      Please see the transaction slip

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        I have applied for new gas connection with request no.74861581. I got the subscription number after successful payment.But after visiting Mallikarjun gas distribution center, they have denied the connection saying payment not received at the distributor end.Kindly resolve the issue at your end .Please find attachment
        Payment failure at receivers end
        Feb 18, 2021

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          Gentlemen,
          I was booking appointment on 25/1/2021, for online consultation with Dr. Annu Agarwal (Kokilaben Hospital)for...
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          Sir.
          Main ek iti ka student hu or maine aj hi phone pay se exam fee submit ki 376 rupees. Lekin wo submit 48 hours k baad honi thi or last date 11 feb morning 10AM tk thi isliye maine dusre card se payment ki. Or mere phone pay waale pese waste ho gye to sir please mujhe mera refund de de
          Refund for Exam fee double payment
          Feb 11, 2021

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          CC Avenue customer support has been notified about the posted complaint.
          Feb 10, 2021
          Updated by Neeraj kumar 123
          Please sir do somthing

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            I have purchased domain through Go daday and payment debit by Cc Avenue but i did not buy Domain

            payment Debit and order not placed

            please refund amount as soon as possible to my account.
            Regarding Payment Deduct Issue
            Feb 10, 2021

            Complaint Status

            CC Avenue customer support has been notified about the posted complaint.
            Feb 10, 2021
            Updated by rakesh_Verma143
            i have Mail you also please sort out issue payment debited to my bank and i have not receive refund
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              I order crocs from shopcrocs site and money debited through google pay bit order cancelled or aborted.
              Order id :[protected]
              Website : www.shopcrocs.in
              Money debited but order not placed or aborted
              Feb 07, 2021

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              CC Avenue customer support has been notified about the posted complaint.
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                [Resolved]

                I have ordered few clothes from max store of cost 1398..after doing phone pay transaction amount has been detected from my account but order is not confirmed..can I get the transaction money back and if so how many days does it take
                Amount detected from phone pay account but order is not confirmed from max
                Jan 29, 2021
                Complaint marked as Resolved 
                Jan 25, 2021

                Complaint Status

                CC Avenue customer support has been notified about the posted complaint.
                thank you, money has been credited into the account
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                  I placed an order in Gita Press books online & I made the payment through google Pay of Rs.382, however the Order is not visible...
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                  I placed and order today (i.e. 21 Jan 2021) my money was charged through Google pay and was deducted from my account but the...
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                  Hello,
                  I placed an order on home centre mobile app and made payment via Google pay. The money was debited from my account but the order was not placed. Kindly look into the matter and refund the amount as soon as possible. I have attached the screenshot of my transaction for reference.
                  Money debited order not placed
                  Jan 22, 2021

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                  CC Avenue customer support has been notified about the posted complaint.
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                    Today I pay online net banking through my bank INDUSIND BANK for AIPMST EXAM FEES OF Rs. 1504.50 but not make successful during...
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                    [Resolved]

                    I go through Paytm payment, for ordering 2 customized cases for my vivo v20. The amount of rs 368 got debited and the order was not processed
                    Amount was debited but order was not initiated.
                    Amount was debited but order was not initiated.
                    Amount was debited but order was not initiated.
                    Amount was debited but order was not initiated.
                    Amount was debited but order was not initiated.
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Jan 17, 2021

                    Complaint Status

                    CC Avenue customer support has been notified about the posted complaint.
                    Dear Customer,

                    This is with reference to your query.

                    To help you more precisely, we request you to kindly share the transaction details on [protected]@ccavenue.com

                    1. Order Number of transaction (if available).

                    2. Amount of transaction.

                    3. Date of transaction.

                    4. Bank name, Bank Transaction ID, Reference Number, eg (CCADA2BHF547 or[protected] Authorization number(6 digitAuth code) or trace number.

                    5. Website name on which you performed the transaction.

                    6. Email-address and Name entered while performing the transaction.

                    7. First 6 and last 4 digit of the card if payment made by card

                    For further assistance, please feel free to revert.

                    Regards,
                    CC Avenue Team
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                      Dear Sir/Madam

                      We Paid the amount of Rs. 500/- for the Fee of Allen Institute Kota (Rajasthan)The amount has...
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                      I have done transaction of Rs.1278 through phonepe for the order of 2 items in max fashion but the order is not placed, iam student sir, please do refund my money back, thankyou.
                      Transaction done but order not placed
                      Jan 11, 2021

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                      CC Avenue customer support has been notified about the posted complaint.
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                        Team,

                        My money deducted from my account and payment failed for my wi-fi recharge. The amount is approx 4500/-

                        Need update on this ASAP. None of your support channels are active.
                        Jan 02, 2021

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                          Iam not able to pay the amount & the cc avenue site is dead. REFILL ID [protected]& ORDER id 116391DATE 28/12/'20. HOW MUCH time that I should waste for gas booking?. Please see the matter & resolve it.

                          Dr Rajaram N
                          Dec 28, 2020

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                            My cash was debited but payment was decline, i want my cash back.
                            Request cash back
                            Request cash back
                            Dec 24, 2020

                            Complaint Status

                            CC Avenue customer support has been notified about the posted complaint.
                            Dec 24, 2020
                            Updated by Lalawmpuia HangSing
                            Using Gpay my tranction is complete and cash was debited from my account, later my payment was decline but my cash is not give me back to my account

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