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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Sep 25, 2025
Complaints 1297
Resolved
660
Unresolved
637
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 25

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J
Jay Amrutiya
Aug 27, 2021
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Address: surat

I book my movie ticket from cinepolis mobile app on 19th Aug 2021
from UPI

Amount was deducted from my account
but not received any tickets

please process my refund
My UPI ID : [protected]@okaxis
Amount : 280 Rs
transaction date: 19 Aug 2021
Transaction Time : 1:26 PM
+1 photos
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    Rashpal Sidhu
    Aug 27, 2021
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    I tried to book tickets on cinepolis website on 24th of August. I paid them using upi. My money was deducted from my account but they showed me an error in payment. I didn’t received any confirmation regarding tickets. I submitted complaint on there app and also sent them a mail. It has been 4 days but no has replied yet.
    +1 photos
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      I
      itsds
      Aug 26, 2021
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      CCTV Camera inside the Theatre

      Address: Cinépolis : Grand Mall, Muzaffarpur

      Hello Team,

      Can you please confirm if a CCTV camera has been installed inside the theatre?

      Theatre Location - Cinépolis : Grand Mall, Muzaffarpur...
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      1012Ansh
      Aug 14, 2021
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      Address: DLF Saket, Cinepolis

      Yesterday I went to watch Conjuring 3 in 4DX at Cinepolis Saket, Delhi. everything thing about 4DX was out of Sync, every reaction took 15 seconds more to take place. it was the worst experience of watching a cinema. I talked to the staff, but no one helped or bothered to tell me what was going on. i demand my money back.
      +1 photos
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        R
        RJ Vicky
        Apr 3, 2021
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        Address: Fun mall Coimbatore

        Hey Hai This is vicky from Coimbatore and I went to cinepolis today they are costing more than 200 for coke then how a middle class people can buy the bevarages? Also if we need to buy a pop corn with coke then it costing more than 400
        Kindly call [protected] for more details
        Cinepolis India customer support has been notified about the posted complaint.
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          T
          Tiger222
          Mar 13, 2021
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          I'm writing a complaint regarding cinepolis arekere at Bangalore central mall, bangalore.The movie jathi ratnalu must have subtitles it's a rule from the Central board of film certification, as the cinepolis arekere doesn't have subtitles shown.Please take necessary action so that I can watch the movie with subtitles
          Cinepolis India customer support has been notified about the posted complaint.
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            S
            Sekhar Reddy123
            from Noida, Uttar Pradesh
            Feb 27, 2021
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            We are watching Naandi movie in Cinepolis, Orion East Mall, Bangalore. Please enable DTS/Dolby DTS . It's like we are watching in TV
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              S
              Shankar2ka12me046
              Feb 23, 2021
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              I couldn't take more photos, I have photos toilet ... ridiculous .But at sink and commode very badly maintained... In photos it is not clear.

              Location : urban oasis mall, Akshay park Hubli karnataka
              +2 photos
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                A
                Anurag Gn
                from Bengaluru, Karnataka
                Jan 17, 2021
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                My money deducted on 16th Jan 2020 but refund is not credited. Tickets are also not booked. Fraud application
                Cinepolis India customer support has been notified about the posted complaint.
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                  R
                  RO.HIT SINGH
                  from Delhi, Delhi
                  Dec 29, 2020
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                  Is there any kind of camera inside the theatre, Janka Cinema

                  Address: Main Sagarpur, South West Delhi, Delhi-110046

                  Recently I visited to Cinepolis Janak Cinema, New Delhi theatre with my partner and I had a moment with my partner, now I am worried if it got recorded in theatre or not. If there are cameras in theatre, why do Cinepolis not let know to their customers....
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                  A
                  adisahu
                  Dec 19, 2020
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                  Address: Fun cinemas TDI Moti Nagar, DLE Industrial Area, Kirti Nagar, Delhi, 110015

                  I booked tickets from cinepolis website on 3 Jan 2020 but tickets doesn't booked and money has been deducted from my bank account.
                  Next morning I got mail regarding refund. But till today, money has not been credited to my account.
                  My refund I'd : 1136299
                  Cinepolis India customer support has been notified about the posted complaint.
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                    S
                    sunlightt
                    from Powai, Maharashtra
                    Dec 12, 2020
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                    Address: Cinepolis Patna

                    Today I Purchased 3 Ticket Of 12 PM Shows But Their Reward Point Against Ticket Is Not Credit Till Now.

                    My contact No [protected]
                    Cinepolis India customer support has been notified about the posted complaint.
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                      K
                      KALPAJYOTI BHUYAN
                      Dec 11, 2020
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                      Address: Cinepolis Central Mall, Guwahati, Assan

                      I watched TENET last evening at Cinepolis, Central Mall, Guwahati, Assam. The experience was quite horrible. The projectionists aren't projecting the movie according to the instructions sent by Warner Bros. The film file sent to cinemas is possibly 2.20:1 letterboxed to 1.85:1 for the highest possible resolution.
                      But the instructions for scope and flat screens aren't followed i guess.

                      2 vertical bars on the side is very distracting and the dip in resolution is frustrating and also the often blur in transitions in the visuals is an injustice to the film.

                      Please look into the matter immediately.
                      Cinepolis India customer support has been notified about the posted complaint.
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                        S
                        Srinathrauth Srinathrauth
                        Aug 1, 2020
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                        Address: cine polis sudha shalibanda hyderabad 500053

                        Hi i got u have refund my money but till now i did not got i contact to my nearest kotak bank to they told they not got any refund plese refund my amount
                        +1 photos
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                          D
                          Dharmarajsinh Raulji
                          May 3, 2020
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                          Address: India

                          Plz give me one chance to prove my self and give my ideas . I give 1st chance to cinepolice because i big fan of cinpolice cinema.
                          Mobile number - [protected]
                          E mail- [protected]@gmail.com
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                            Ivarte
                            Apr 22, 2020
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                            query on night vision cameras in cinepolis

                            While watching movie and when lights are dim, i have noticed that green leds blink constantly.

                            As an audience, there is no information to us about surveillance.

                            So, i have two questions as below:

                            Are there any night vision cameras in cinepolis across pan india?

                            What is the green led blinking equipment on both sides of walls of cinepolis cinema hall?

                            Need two separate...
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                            aniket7976
                            Mar 30, 2020
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                            cctv camera inside theatre / audi in cinepolis forum shantiniketan bangalore

                            Address: Cinepolis Forum Shantiniketan, Whitefield Main Road, Hoodi, Thigalarapalya, Krishnarajapura, 560067

                            Dear sir/madam,
                            While watching a movie i noticed a continuous red blinking light from a camera-like device, is that of any hidden cameras?
                            If so it should be informed at the beginning of the movie. Also, what about an individual's privacy?

                            Please let me know what exactly where those lights that i saw in the theatre. Also do inform me do you have cameras installed inside the cinema hall?...
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                            G
                            GS$
                            from Lucknow, Uttar Pradesh
                            Mar 4, 2020
                            Resolved
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                            Resolved

                            Address: CINEPOLIS INDIA PVT.LTD. REPUBLIC MALL, GOMTI NAGAR, UP, 226010, INDIA, 226010

                            I purchased coffee on 1st march 2020 at your fun cinema coffee outlet in lucknow vide invoice number: 353883, point of sale number: 752chc 02 for rs.150/-
                            First of all the coffee mug was only 70% full (Being too small is another issue)
                            The quality of coffee served too was very poor. It seems that the quality of milk used too was non standard or was mixed with water.
                            We do not deny to pay whatever you ask but at the same time it is your responsibility to serve proper quality & quantity of the items being delivered.
                            Are uoi above the laws of land?
                            So much so that even on your receipt the phone number & website address too was not printed. Was it just to prevent customers to make a complaint???
                            Apr 12, 2020
                            Complaint marked as Resolved 
                            Cinepolis India customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 04, 2020
                            Cinepolis India Customer Care's response                             Dear Customer (GS$),

                            Sorry for the inconvenience. Kindly share your contact number and Email ID at [protected]@cinepolis.com with your ticket number (124908) in the subject line so that our team can assist you.

                            Regards,
                            Team Cinépolis
                            Verified Support
                            Mar 12, 2020
                            Cinepolis India Customer Care's response                             Dear Customer (GS$),

                            We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

                            Regards,
                            Team Cinépolis
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                              S
                              Sandeep Bharadwaj A
                              Mar 3, 2020
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                              Resolved

                              Address: Visakhapatnam, Andhra Pradesh, 530016
                              Website: Cinepolisindia.com

                              I purchased 2 tickets for 4th march 1:05pm through cinepolis app for cinepolis visakhapatnam theatre. Amount of ₹276 got deducted which i paid through upi phonepe. But i didn't receive any confirmation message or any tickets. Please look in to the issue soon as there is no time i had to book again. Please initiate the refund process asap. My phone number is [protected] name: sandeep bharadwaj
                              +1 photos
                              Apr 4, 2020
                              Complaint marked as Resolved 
                              Cinepolis India customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 04, 2020
                              Cinepolis India Customer Care's response                               Dear Sandeep,

                              Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

                              Regards,
                              Team Cinépolis
                              Verified Support
                              Apr 08, 2020
                              Cinepolis India Customer Care's response                               Dear Sandeep,

                              We would like to inform you that the amount has been auto reversed. Furthermore, please get in touch with your bank for assistance in this regard.

                              Regards,
                              Team Cinépolis
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                                M
                                Mani Ramgharia
                                Feb 29, 2020
                                Resolved
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                                Resolved

                                Address: Bestech mall, Sector 66, Sahibzada Ajit Singh Nagar, Punjab 16006, 160059

                                I tried booking 5 tickets for sufna movie in bestech square mohali on 29th of february 2020. Deduction of inr 1000 has been done but i haven't received any confirmation. I waited for more than am hour looking at my phone and email for a notification but nothing showed up. I end up dropping the plan as i didn't had tickets. I am very upset and frustrated. Transaction was made through google pay at 9:17 pm. Initiate the refund asap. Contact me on [protected] / [protected]@gmail.com.
                                +1 photos
                                Apr 2, 2020
                                Complaint marked as Resolved 
                                Cinepolis India customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 02, 2020
                                Cinepolis India Customer Care's response                                 Dear Mani,

                                We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

                                Regards,
                                Team Cinépolis
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