Cinepolis India Complaints & Reviews

An supervisor names ganesh was been manipulating tickets with hike up prices he selfishly trying to make manipulation on tickets

Their are many officials working at sudha cinepolis were involved in tickets manipulation

I here by request to make necessary corrections and take strict action against them

Supervisor ganesh informed to his staff that the 19 available tickets are holding for "anil...

Good morning cinepolis team,
I am anish vikram, a resident of west delhi. Today while booking ticket for tanhaji at cinepolis, janak cinema, new delhi (Timing of show was 10:00 am), upi payment process (Payed through google pay) got timed out and ticket was not booked but the amount of ₹220 is deducted from my account (Timing is 09:15 - 09:25), kindly look into the issue and return the deducted amount from my account, i will be...

Today i visited with my friend at cinepolis grand venice gr. Noida, i want to purchase two tickets of movie so they told me that this particular tickets are available with combo only which i really dont want to buy they charged me extra amount along with my tickets.
Please do needful to me asap.

Regards
Dinesh kumar
Mob - [protected]
[protected]@gmail.com...

Today i asked the customer support to book 2 tickets which 160+160=320. But he requested ₹470. I said why i need to pay ₹470 when the the bill is ₹320. He replied that extra ₹150 for popcorn. I denied and inform him that i didn't asked for popcorn and requested him to bill for only tickets. He said that popcorn is add-on with the ticket and i must pay ₹470. I got frustrated because i didn't wanted popcorn and why i need to pay for...

I booked j row seat number but i got different seat numbers and also there is no helpline contact number or anything also
When try to contact the number it always say it doesn't exit i even try there email no results
I totally booked six tickets in that i booked 5 together and last one separate near to the same seat but when i proceeded with pay i got totally different seat i don't know what do i can't even cancel it or exchange...

I booked two tickets for dabaang 3 for cinepolis bestech mall in mohali today for 20 december 9.20 show. The money was deducted from my account but the tickets were not booked. Used the cinepolis app and upi for payment

I would like to get a refund as soon as possible please.

Please help as soon as possible. Initiate the refund fast.

Thank you.
......

Ankur is doing a lot of intigrity thing and he is doing all cash transfer to his account as in a google pay mode with a customer and he is stelling a tubs from audi's and selling it to customer without punch he has made a friends in concession his name is srikanth and selling all tubs ankur behaviour is not good he is talking rudely with all employees and scolding to employees so please kindly take a actin on these two persons...

I am from bhopal my name is tarun few days back me and with my family going for watching movie in db mall cinépolis and we take outside food becuase according to law cinema and multiplex can’t deny cusotmer to take outside food but they stop us and said you can’t take food inside i said is it in a rule now that now you can take food inside cinema and multiplex you can check the cinema regulation act 1955 you can’t deny us but they...

We have 3 years child so one lady told us to do confirm for child ticket so while we come to confirm she already got call from first lady of ticket counter so before we ask about child ticket she directly asked that how many members you are and child. And while i said that she had no tights to ask kitne members ho instead of that she has to say kitne ticket chahiye. That lady of ticket counter is very misbehaving person whose name is laxmi....

I was watching movie with my friend at the time of interval we both goes down for eating somthing when we came and enter to audi your person came to me and ask for ticket but i have not it they ask me to came out and we gone to ticket counter and i show them my mobile which is showing the mes frm your end which is showing i baught ticket frm your counter bt your manager abuse me and tell me go out frm here
We are your regular customer...

I tried to book tickets on the cinepolis india site, and my money got deducted from my bank account but ticket not booked. And i did not get any refund. I tried contacting cinepolis customer support but not able to, i tried to contact my bank but they too did not able to resolve my problem. So i am trying here to get resolution. Please reply as soon as possible. And please tell how can i contact you if possible.

Date of transaction:...

I had booked 2 tickets for 'bala' movie on 29th november. There were no directions for the movie hall and none of the security personnel knew the correct way to reach the location. I had missed half the movie by the time i reached the theater and decided to leave right away. It was a wastage of both time and money and caused unwanted hassle.
Kindly provide appropriate compensation and solution for the same....

I had booked tickets for a movie on 16th november (Royal meenakshi mall) which was cancelled by cine polis without any notification. On reaching the cinemas on 16th after a hectic weekend traffic it was informed that movie is cancelled and the manager informed refund has been initiated. Refund request was raised in paytm app. After few days paytm informed that cine polis has informed them that the show was held on that date which is completely...

My name is raviteja

In vijayawada location we have two cinepolis multiplexes

One is at (Pvp square mall) and second one is at (Power one mall)...

There is no problem with pvp square mall cinepolis multiplex...

The problem is only with cinepolis power one mall, tulasi nagar, vijayawada-520007

The projector persons who was working doesn't know how to enable subtitles...

Today i came to cinepolis to watch movie with family but they are selling combos not ticket counter boy said its compulsory i[censored] book ticket then u hve to buy combo what the stupidity he said as u wish u want to watch or not mean... Pvr inox is better worst experience i have because the escalator not working also... This was not a good experience for me i would nt suggest in future to any person to go there with family beacause they are just...

Amount deducted but ticket not booked on 19 nov 2019 for movie frozen 2 for 23rd nov for afternoon show 1:35 pm, amount debited from my account is rs.790 from cinepolis website.
Payment was done using freecharge and payment is shown as success.

Payment reference no.[protected]
Email is jayendra. [protected]@gmail.com
Mobile no. [protected]

Please check and resolve my issue....

On 9 aug i was at cinepolis ashima bhopal madhay pradesh 462046 at 11 pm and i made a payment on your device via google pay and i was sucessfull bit your device show the popup of time out and my money got stuck. Then after this i told all this mater to your manager and till now he is saying that sir i have filled an complaint and i will tell u about the progress
So plss refund my money back...

I transferred rs 1004 via googlepay upi on 8th november 2019 for which no ticket was generated on cinepolis app. Payment gateway was ccavenue. Kindly refund my money.

Google pay upi transaction id[protected]

Ccavenue has confirmed that my transaction was successful and that cinepolis has indeed received the money. Also i talked to googlepay which stated that the utr number cannot be generated without the money...

No tickets have been booked from your side, but payment has been deducted from my account
While booking through cinepolis app amounting to rs 1, 004 dated 08/11/2019 for movie bala.
Please issue refund immediately.
Upi transaction id is[protected]
Name: lakshay gandhi
Registered mobile number : [protected]
Registered email id : [protected]@gmail.com...

Hello
Are stealing from your customers. I bought 4 tickets and your employee added one food coupon. I asked and reply was there is no option to exclude it since it is compulsory which is providing by the company itself. I told i am not interested and the response was same. How can you make your customers to buy compulsary foods that too costly almost 3 times more than usual. Do you think we watch movies as per your wish? Do you think...