Submit a Complaint
Claimed

Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Aug 3, 2026
Complaints 1318
Resolved
663
Unresolved
655
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Cinepolis India

Having problems with Cinepolis India?

File a complaint and get it resolved by Cinepolis India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Cinema
Cinepolis India

Cinepolis India reviews & complaints page 3

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
VivekRungta01
Jun 9, 2023
May 4, 2025
This thread was updated on May 4, 2025
Resolved
Report
Copy
Resolved

Money Deducted But Ticket not issued and No Refund Till Now

Address: https://www.consumercomplaints.in/new_complaint/#

My order I'd is[protected] . I issued 2 tickets for zara hatke and zara bachke movie for yesterday.Payment was completed successfully and ticket had not been issued. when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained yesterday...
Helpful
Found this helpful?
2 Comments
Report
Copy
A
anonymus781
Jun 2, 2023
Report
Copy

Night vision cameras or cctv or other cameras in any cinepolis across pan india

Is there a cctv or night vision or other cameras inside the cinema hall (theatre) without telling us in any branch of cinepolis cinema? - query since the same is not informed about while booking tickets....
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
A
anonymus781
Jun 2, 2023
Resolved
Report
Copy
Resolved

Query on night vision cameras or cctv or other cameras in any cinepolis across pan india

Are there any night vision cameras or cctv or other cameras in any cinepolis across pan india?
As an audience, there is no information to us about surveillance.
If it is there, then why customers are not informed about it while booking tickets....
Helpful
20 other people found this review helpful
20 found this helpful
Write a comment
Report
Copy
N
Nakul_96
May 19, 2023
Report
Copy

3D glass

Address: Kozhikode

Last night that is on 18/05/2023 I booked tickets on Cinepolis Kozhikode for the Fast X 3D for 10:15pm with booking id-WR56RCM.The 3D glasses provided for this movie was horrible.It was full foggy and couldn’t watch the movie properly with its original clarity.I changed the glasses at least 3-4 times and all the glasses were in same condition and the entire theatre was provided glasses with same situation.None of the staffs were present...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
RajveerSingh93
May 7, 2023
Report
Copy

Cancel or change my tickets dates

Address: Cinepolis mantra

Hey Plzz I am requesting u to change my tickets dates or cancel it [protected] it’s my number Plzz contact me...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
V
[email protected]
Apr 28, 2023
Report
Copy

Cctv or camera inside cinema hall

Address: Cinepolis ludhiana ,punjab

Is there a cctv or night vision or other cameras inside the cinema hall without telling us...
Helpful
Found this helpful?
2 Comments
Report
Copy
S
Sanshady34
from Mumbai, Maharashtra
Apr 5, 2023
Report
Copy

Money deducted but didn't receive ticket.

Address: Cinepolis Nexus Seawoods

I booked 2 tickets through the Cinepolis app, my money was deducted but didn't receive my ticket through SMS or mail nor its showing in the booking history of the app. Please help ASAP....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
M
MD20
Mar 18, 2023
Report
Copy

Cameras inside the theatre in Cinepolis BSR Mall

Does Cinepolis BSR mall have camers inside the theatres ? Please clarify....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
[email protected]
Mar 11, 2023
Report
Copy

Ticket problem

Address: Mantra mall attapur Hyderabad

Dear Patron, Thank you for choosing Cinepolis.
Click yourbill.me/518qlelfu0ph to view your e-Ticket.

- Cinepolis...
Helpful
Found this helpful?
Write a comment
Report
Copy
U
Unknown22331
Dec 4, 2022
Report
Copy

Night vision camera inside movie theatre hall in Amritsar

I want to ask if there is any night vision camera inside movie theatre hall in Cinepolis batala road Amritsar or Cinepolis mall of Amritsar...if yes then why there is no warning sign stating that you are under cctv surveillance inside movie hall...they should atleast inform consumer before entering the movie hall or atleast put any warning sign stating same...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
A
Abhi Abhilash
from Coimbatore, Tamil Nadu
Oct 26, 2022
Resolved
Report
Copy
Resolved

Bill not provided after purchasing food

Address: Hyderabad

This is the second time I noticed that staff selling the food and beverages are not providing bill after the purchase. Request to take action immediately.

Theatre address:
Cinepolis malkajgiri and Cinepolis uppal.

City : Hyderabad...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Nopo
Aug 29, 2022
Report
Copy

Query regarding CCTV camera inside Cinepolis P&M mall,Patna movie hall

Do Cinepolis P& M mall, Patna have CCTV cameras installed inside movie halls??...
Helpful
1 other people found this review helpful
1 found this helpful
2 Comments
Report
Copy
A
Anil kumar karyam
Aug 18, 2022
Report
Copy

Screen and sound disruption

Address: Audi 4, cinepolis SJR central mall, bhannergatta road, bengaluru

There was a serious disruption while playing the movie with screen shaking and sound breaking all the time while playing...it has happened during the start of the movie and they played again..but it started again sometime after intermission...
Very very bad experience...
Helpful
Found this helpful?
1 Comment
Report
Copy
M
max654
Jul 27, 2022
Resolved
Report
Copy
Resolved

Privacy of customers and misinformation

I have come to know from the staff of theater that inside the auditoriums cinepolis has infra red cameras. I would like to know why customers are not informed about this at time of buying tickets?

I would also like if cinepolis can clarify what government guidelines it follows for installation of cameras. And what all is installed inside the auditorium which might affect privacy of viewers...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sudheer_4454
Jul 15, 2022
Report
Copy

Picture and Sound Quality

Address: PVP Square, Vijayawada

We went to watch Thor's latest movie into of the screens in Cinepolis, PVP Mall but utterly disappointed with the Picture and Sound Quality. I have been seeing this issue every time when I watch a movie on one of their screens in PVP Square. The screens are having dirt marks all over and the screens are dull without any clarity. When it comes to sound, it will be a worst experience like as if you are watching a movie on a phone's speaker....
Helpful
Found this helpful?
1 Comment
Report
Copy
V
Vamsi Karumanchi
Jul 9, 2022
Resolved
Report
Copy
Resolved

Ticket not received yet

I have booked tickets for a Telugu movie Happy Birthday in Cinepolis box-office, BSR Mall, Chennai for 4:15 PM show on 8th July. But still I didn't receive my tickets to my mobile number....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
atorr
Apr 28, 2022
Mar 27, 2024
This thread was updated on Mar 27, 2024
Resolved
Report
Copy
Resolved

Movie Ticket Cancellation

Hi,
can you please cancel my tickets as I had booked for dr strange at cinepolis viviana thane due to some technical problem wrong seats got selected, please understand my situation and cancel the tickets

Regards....
Helpful
1 other people found this review helpful
1 found this helpful
3 Comments
Report
Copy
S
Sk_
from Patna, Bihar
Apr 4, 2022
Resolved
Report
Copy
Resolved

Night vision camera

Hi
I've noticed two blinking devices in the theatre(patna) and I doubt those are night vision cameras. If that's the case why don't you inform the customers or at least keep a notice that you are under surveillance.
Please inform about that blinking device in case those are not night vision cameras....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
anjaliH
Mar 26, 2022
Resolved
Report
Copy
Resolved

Payment done but tickets are not booked

Address: 58 Sector 44, Gurgaon, INDIA, 122003.

Hello sir, I booked 3 tickets online through cinepolis website for the sunday show to watch "Kashmir files", the transaction of Rs. 885/- has successfully been done but there's no any response from cinepolis site. It is very disappointing that I'm neither able to contact you directly nor are you getting back.
The payment had been done but my tickets have not been booked.
I am trying to reach out to you guys through mail/phone...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
Aakash444
Mar 23, 2022
Report
Copy

Cctv camera inside cinema hall

Address: Neptune magnet mall bhandup mumbai

Please confirm whether cctv camera are present inside cinema hall or not as i am having privacy issue. I had visited cinepolis Neptune magnet mall bhandup mumbai....
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy

Related businesses

PVR Cinemas
1.6
(2492)
INOX Leisure / INOXMovies.com
3
(1216)
Vetri Theatre
1
(10)