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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Jul 5, 2026
Complaints 1316
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663
Unresolved
653
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 3

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A
anonymus781
Jun 2, 2023
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Query on night vision cameras or cctv or other cameras in any cinepolis across pan india

Are there any night vision cameras or cctv or other cameras in any cinepolis across pan india?
As an audience, there is no information to us about surveillance.
If it is there, then why customers are not informed about it while booking tickets....
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Nakul_96
May 19, 2023
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3D glass

Address: Kozhikode

Last night that is on 18/05/2023 I booked tickets on Cinepolis Kozhikode for the Fast X 3D for 10:15pm with booking id-WR56RCM.The 3D glasses provided for this movie was horrible.It was full foggy and couldn’t watch the movie properly with its original clarity.I changed the glasses at least 3-4 times and all the glasses were in same condition and the entire theatre was provided glasses with same situation.None of the staffs were present...
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RajveerSingh93
May 7, 2023
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Cancel or change my tickets dates

Address: Cinepolis mantra

Hey Plzz I am requesting u to change my tickets dates or cancel it [protected] it’s my number Plzz contact me...
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V
[email protected]
Apr 28, 2023
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Cctv or camera inside cinema hall

Address: Cinepolis ludhiana ,punjab

Is there a cctv or night vision or other cameras inside the cinema hall without telling us...
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S
Sanshady34
from Mumbai, Maharashtra
Apr 5, 2023
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Money deducted but didn't receive ticket.

Address: Cinepolis Nexus Seawoods

I booked 2 tickets through the Cinepolis app, my money was deducted but didn't receive my ticket through SMS or mail nor its showing in the booking history of the app. Please help ASAP....
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M
MD20
Mar 18, 2023
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Cameras inside the theatre in Cinepolis BSR Mall

Does Cinepolis BSR mall have camers inside the theatres ? Please clarify....
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[email protected]
Mar 11, 2023
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Ticket problem

Address: Mantra mall attapur Hyderabad

Dear Patron, Thank you for choosing Cinepolis.
Click yourbill.me/518qlelfu0ph to view your e-Ticket.

- Cinepolis...
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Unknown22331
Dec 4, 2022
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Night vision camera inside movie theatre hall in Amritsar

I want to ask if there is any night vision camera inside movie theatre hall in Cinepolis batala road Amritsar or Cinepolis mall of Amritsar...if yes then why there is no warning sign stating that you are under cctv surveillance inside movie hall...they should atleast inform consumer before entering the movie hall or atleast put any warning sign stating same...
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A
Abhi Abhilash
from Coimbatore, Tamil Nadu
Oct 26, 2022
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Bill not provided after purchasing food

Address: Hyderabad

This is the second time I noticed that staff selling the food and beverages are not providing bill after the purchase. Request to take action immediately.

Theatre address:
Cinepolis malkajgiri and Cinepolis uppal.

City : Hyderabad...
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Nopo
Aug 29, 2022
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Query regarding CCTV camera inside Cinepolis P&M mall,Patna movie hall

Do Cinepolis P& M mall, Patna have CCTV cameras installed inside movie halls??...
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A
Anil kumar karyam
Aug 18, 2022
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Screen and sound disruption

Address: Audi 4, cinepolis SJR central mall, bhannergatta road, bengaluru

There was a serious disruption while playing the movie with screen shaking and sound breaking all the time while playing...it has happened during the start of the movie and they played again..but it started again sometime after intermission...
Very very bad experience...
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M
max654
Jul 27, 2022
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Privacy of customers and misinformation

I have come to know from the staff of theater that inside the auditoriums cinepolis has infra red cameras. I would like to know why customers are not informed about this at time of buying tickets?

I would also like if cinepolis can clarify what government guidelines it follows for installation of cameras. And what all is installed inside the auditorium which might affect privacy of viewers...
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Sudheer_4454
Jul 15, 2022
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Picture and Sound Quality

Address: PVP Square, Vijayawada

We went to watch Thor's latest movie into of the screens in Cinepolis, PVP Mall but utterly disappointed with the Picture and Sound Quality. I have been seeing this issue every time when I watch a movie on one of their screens in PVP Square. The screens are having dirt marks all over and the screens are dull without any clarity. When it comes to sound, it will be a worst experience like as if you are watching a movie on a phone's speaker....
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Vamsi Karumanchi
Jul 9, 2022
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Ticket not received yet

I have booked tickets for a Telugu movie Happy Birthday in Cinepolis box-office, BSR Mall, Chennai for 4:15 PM show on 8th July. But still I didn't receive my tickets to my mobile number....
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A
atorr
Apr 28, 2022
Mar 27, 2024
This thread was updated on Mar 27, 2024
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Movie Ticket Cancellation

Hi,
can you please cancel my tickets as I had booked for dr strange at cinepolis viviana thane due to some technical problem wrong seats got selected, please understand my situation and cancel the tickets

Regards....
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S
Sk_
from Patna, Bihar
Apr 4, 2022
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Night vision camera

Hi
I've noticed two blinking devices in the theatre(patna) and I doubt those are night vision cameras. If that's the case why don't you inform the customers or at least keep a notice that you are under surveillance.
Please inform about that blinking device in case those are not night vision cameras....
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A
anjaliH
Mar 26, 2022
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Payment done but tickets are not booked

Address: 58 Sector 44, Gurgaon, INDIA, 122003.

Hello sir, I booked 3 tickets online through cinepolis website for the sunday show to watch "Kashmir files", the transaction of Rs. 885/- has successfully been done but there's no any response from cinepolis site. It is very disappointing that I'm neither able to contact you directly nor are you getting back.
The payment had been done but my tickets have not been booked.
I am trying to reach out to you guys through mail/phone...
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A
Aakash444
Mar 23, 2022
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Cctv camera inside cinema hall

Address: Neptune magnet mall bhandup mumbai

Please confirm whether cctv camera are present inside cinema hall or not as i am having privacy issue. I had visited cinepolis Neptune magnet mall bhandup mumbai....
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A
anmolgoyal23
from Navi Mumbai, Maharashtra
Dec 26, 2021
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Popcorn price misleading

Address: Cinepolis Cinema, Seawood Grand Central Mall

I went to cinepolis cinema today to watch the movie. During interval I went to buy popcorn large and the price on the tv screen above the payment counters was INR 340/-. When I did the payment INR 380/- was deducted. The person on the counter said that INR 380/- is the latest price and on tv screens its an old price. This is very bad and misleading the customer. This is not that I had to pay some extra but wrong information on the TV menu...
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Akshayk1810
from Kalpetta, Kerala
Nov 1, 2021
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Ticket not received after payment

Address: Cinepolis Shantiketan Mall, Whitefield, Bangalore

I. had booked a ticket on 1/11/21 3:55pm Dune movie ticket through Cinepolis main website and the payment was done but no ticket was recieved. There is no reply from Customer care either...
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