Cinepolis India Complaints & Reviews

I have booked a ticket on Cinepolis website. The payment has been done through UPI and the amount has been debited but yet I haven't received the ticket . And it's not even showing in the booking history the order id is #[protected]. Please check into it and give the ticket ir refund please

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I saw that the theatre had installed cameras without informing the audience about it....

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They are charging tiny 5 samosas 250 rupees

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Address: Thiruvananthapuram, Kerala

I tried to book 4 tickets of ‘Aavesham’ at Cinepolis mall of Travancore through cinepolis app on the date 09/04/2024. I paid using SBI debit card of my friend in the name ‘Akhil R Thambhi ’. 741 rupees was debited from the bank account whereas the tickets were not booked and we had to pay 741 again and booked tickets. The refund of 741 has still not been received in Akhil R Thambhi’s bank account. Please do something. Transaction details are given below.

Paid using SBI debit card
Transaction details (as given in YONO SBI app) : by debit card OTHPG[protected]TickegCCA Mumbai
Payment date : 09/04/2024

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I've been requesting for GST Invoice for the booking IDs in subject, but not receiving proper response till date. Clearly while booking, I was charged GST on both the values, but GST bill is only provided for ticket price.

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Sir I booked 3 tickets for Godzilla ×king along with a large butter salt popcorn...I made the payment and my account was debited but my booking was unsuccessful... i kindly request you to refund my amount of Rs 1154 as it was deducted without the tickets being booked..i am attaching the required proofs with photos below.Also I got a message of refund being initiated but I didn't received it and neither I got to know about the status of Refund. Please see into this matter ASAP.

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Sir I booked 3 tickets for Godzilla ×king Kong along with a large butter salt popcorn...I made the payment and my account was debited but my booking was unsuccessful... i kindly request you to refund my amount as it was deducted without the tickets being booked..i am attaching the required proofs with photos below.

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Apr 07, 2024

Updated by Divyanshi Gupta My Issue is not resolved...plz resolve it asap...I want my money refunded..

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I came to watch godzilla 3d on 06.04.24 cinepolis janak, new delhi and while waiting I was extremely uncomfortable bcos there was no AC.
ON TALKING TO MANAGER HE TOLD THAT THIS HAS BEEN A PROBLEM FOR TWO YEARS AND THAT THERE IS NO SOLUTION.

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Currently watching aadujeevitham goat life at DB mall, Bhopal, Madhya Pradesh, and the sound quality is very poor. Background music can be heard loudly but the cinema dialogues are very poor.
Also movie was supposed to be with subtitle, but its not available.

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Mar 29, 2024

Updated by RahulPV DB MALL, AUDI 2, BHOPAL, MADHYA PRADESH

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Address: Thane

I visited Viviana Cinepolis today for a late night show and got a hot dog. The meat was stale and the bread was rotting.
I had a stomach ache from eating it just halfway. It's horrible how you okay with the health of customers

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Address: Airia mall, gurgaon

Movie - Shaitan
Showtime - 9th March 2024, 7:30 PM, Audi 3
Seats - P19, P21

The speaker over our seat numbers is faulty.. and is causing lot of noise .
We have raised this issue multiple times to the manager, Pankaj .

But no action has been taken yet .
We paid 800+ rupees for these seats, and all we are getting is static noises

+1 videos

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Address: Bhandup, Magnet Mall

I am trying to book my tickets through a voucher code and the first time i applied it, it was applicable but i did not book the tickets because we were unsure if we are available for that show so we canceled. Now when I am trying to apply that voucher code again, it says it is already used. Please provide me a new voucher code

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I booked 3 tickets for article 370 Nexus Seawoods Navi Mumbai today for the 3 March 10.30 AM show. The money was deducted from my account but the tickets were not booked. Used the Cinepolis website and Upi for payment
transaction id- J70JR5LD5LEGZY0
I would like to get a refund as soon as possible, please.

Please help as soon as possible. Initiate the refund fast.

Thank you....

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I was booking 2 tickets for the movei, Teri Baaton Mein Aisa Uljha Jiya. I made the booking using PayTM on 25/02/2024.
UPI reference number:[protected]
Money has been deducted from my account but the booking failed. I didn't get the tickets. I have not received any updates on the refund either.

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S

Shrenik Anilkumat Bhurat

from Jalgaon, Maharashtra

Feb 25, 2024

I was booking 2 tickets for the movie Article 370 . I made the booking on 25/02/2024.

Money has been deducted from my account but the booking failed. I didn't get the tickets. I have not received any updates on the refund either.

UPI reference number : See Attachment

Please process the refund.

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Address: Centre square Mall, M G road, Kochi

IRs 408 has been debited from my account on the booking of 3 tickets for brahmayugam movie on 25th february. The booking was not confirmed and I have not recieved the refund.

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Bad Audio
Screen shaking
Hole or bent in screen

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Address: Amritar

Please resolve this asap
I didn’t get the tickets after paying. My payment got diducted

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Address: Patna

I just booked 2 ticket of demon Slayer.. I got confirmation mail...but it is not showing in app. Plz. Help.. show is starting at 2:55pm...

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Address: 27th main btm 2nd stage

I have booked article 370 movie ticket on 23 Feb 2024 through Cinepolis app of amount 143 and money got debited but ticket not received from there side . I need my refund asap.i have booked from [protected] account

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Feb 23, 2024

Updated by Kashish thakkar I have added image of payment

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I booked two tickets in Cinépolis unity one from the app. The payment is deducted but I hadn’t received any tickets. I went half hour before the show time to confirm my ticket. Staff is Unprofessional and untrained. They don’t know how to help me. And can’t give any good advice how to handle this situation. I want my refund

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Cinepolis India Complaints & Reviews

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Cinepolis India reviews & complaints page 3

Didn't receive the ticket but money debited

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Cameras in the theatre

Extremely high price

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Money debited from account but ticket not booked and still did not get refund.

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GST Invoice for Booking ID WQ4RGJM & WRMGN6D

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Payment Made and Amount deducted but tickets not booked

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Payment made for the movie and amount deducted but tickets not booked

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Extremely hot in waiting area

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Movie and sound

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Food quality

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Faulty speakers in the movie theatre

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Voucher Code

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Amount deducted from UPI bank but ticket not booked

Money deducted but booking failed

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Money not refunded after not confirming the tickets

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Screen issues

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I didnt receive tickets after paying it

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Tickets not showing in app

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Money debited but ticket not received

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Tickets and refund

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