Submit a Complaint
Claimed

Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Jan 26, 2026
Complaints 1312
Resolved
662
Unresolved
650
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Cinepolis India

Having problems with Cinepolis India?

File a complaint and get it resolved by Cinepolis India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Cinema
Cinepolis India

Cinepolis India reviews & complaints page 3

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Amit435
May 5, 2024
Report
Copy

They are charging tiny 5 samosas 250 rupees
Cinepolis India customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Abhiram23
    from Thiruvananthapuram, Kerala
    Apr 19, 2024
    Report
    Copy

    Address: Thiruvananthapuram, Kerala

    I tried to book 4 tickets of ‘Aavesham’ at Cinepolis mall of Travancore through cinepolis app on the date 09/04/2024. I paid using SBI debit card of my friend in the name ‘Akhil R Thambhi ’. 741 rupees was debited from the bank account whereas the tickets were not booked and we had to pay 741 again and booked tickets. The refund of 741 has still not been received in Akhil R Thambhi’s bank account. Please do something. Transaction details are given below.

    Paid using SBI debit card
    Transaction details (as given in YONO SBI app) : by debit card OTHPG[protected]TickegCCA Mumbai
    Payment date : 09/04/2024
    Cinepolis India customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      H
      HNR_007
      Apr 8, 2024
      Report
      Copy

      I've been requesting for GST Invoice for the booking IDs in subject, but not receiving proper response till date. Clearly while booking, I was charged GST on both the values, but GST bill is only provided for ticket price.
      Cinepolis India customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Divyanshi Gupta
        Apr 7, 2024
        Report
        Copy

        Sir I booked 3 tickets for Godzilla ×king along with a large butter salt popcorn...I made the payment and my account was debited but my booking was unsuccessful... i kindly request you to refund my amount of Rs 1154 as it was deducted without the tickets being booked..i am attaching the required proofs with photos below.Also I got a message of refund being initiated but I didn't received it and neither I got to know about the status of Refund. Please see into this matter ASAP.
        Cinepolis India customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          Divyanshi Gupta
          Apr 7, 2024
          Apr 7, 2024
          This thread was updated on Apr 7, 2024
          Report
          Copy

          Sir I booked 3 tickets for Godzilla ×king Kong along with a large butter salt popcorn...I made the payment and my account was debited but my booking was unsuccessful... i kindly request you to refund my amount as it was deducted without the tickets being booked..i am attaching the required proofs with photos below.
          Cinepolis India customer support has been notified about the posted complaint.
          Apr 07, 2024
          Updated by Divyanshi Gupta           My Issue is not resolved...plz resolve it asap...I want my money refunded..
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            V
            Vikas310888
            from Greater Noida, Uttar Pradesh
            Apr 6, 2024
            Report
            Copy

            Extremely hot in waiting area

            I came to watch godzilla 3d on 06.04.24 cinepolis janak, new delhi and while waiting I was extremely uncomfortable bcos there was no AC.
            ON TALKING TO MANAGER HE TOLD THAT THIS HAS BEEN A PROBLEM FOR TWO YEARS AND THAT THERE IS NO SOLUTION....
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy
            R
            RahulPV
            Mar 29, 2024
            Mar 29, 2024
            This thread was updated on Mar 29, 2024
            Report
            Copy

            Currently watching aadujeevitham goat life at DB mall, Bhopal, Madhya Pradesh, and the sound quality is very poor. Background music can be heard loudly but the cinema dialogues are very poor.
            Also movie was supposed to be with subtitle, but its not available.
            Cinepolis India customer support has been notified about the posted complaint.
            Mar 29, 2024
            Updated by RahulPV             DB MALL, AUDI 2, BHOPAL, MADHYA PRADESH
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              mshwetak
              from Thane, Maharashtra
              Mar 25, 2024
              Report
              Copy

              Address: Thane

              I visited Viviana Cinepolis today for a late night show and got a hot dog. The meat was stale and the bread was rotting.
              I had a stomach ache from eating it just halfway. It's horrible how you okay with the health of customers
              Cinepolis India customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                H
                Heenakhurana016
                Mar 9, 2024
                Report
                Copy

                Address: Airia mall, gurgaon

                Movie - Shaitan
                Showtime - 9th March 2024, 7:30 PM, Audi 3
                Seats - P19, P21

                The speaker over our seat numbers is faulty.. and is causing lot of noise .
                We have raised this issue multiple times to the manager, Pankaj .

                But no action has been taken yet .
                We paid 800+ rupees for these seats, and all we are getting is static noises
                +1 videos
                Cinepolis India customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Sia Chawla
                  Mar 7, 2024
                  Report
                  Copy

                  Address: Bhandup, Magnet Mall

                  I am trying to book my tickets through a voucher code and the first time i applied it, it was applicable but i did not book the tickets because we were unsure if we are available for that show so we canceled. Now when I am trying to apply that voucher code again, it says it is already used. Please provide me a new voucher code
                  Cinepolis India customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    J
                    JatinKhurana
                    Mar 2, 2024
                    Mar 4, 2024
                    This thread was updated on Mar 4, 2024
                    Report
                    Copy

                    Amount deducted from UPI bank but ticket not booked

                    I booked 3 tickets for article 370 Nexus Seawoods Navi Mumbai today for the 3 March 10.30 AM show. The money was deducted from my account but the tickets were not booked. Used the Cinepolis website and Upi for payment
                    transaction id- J70JR5LD5LEGZY0
                    I would like to get a refund as soon as possible, please.

                    Please help as soon as possible. Initiate the refund fast.

                    Thank you....
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy
                    D
                    devansh31
                    from Delhi, Delhi
                    Feb 25, 2024
                    Feb 25, 2024
                    This thread was updated on Feb 25, 2024
                    Report
                    Copy

                    Money deducted but booking failed

                    I was booking 2 tickets for the movei, Teri Baaton Mein Aisa Uljha Jiya. I made the booking using PayTM on 25/02/2024.
                    UPI reference number:[protected]
                    Money has been deducted from my account but the booking failed. I didn't get the tickets. I have not received any updates on the refund either....
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy
                    S
                    Saraths S
                    from Kochi, Kerala
                    Feb 25, 2024
                    Report
                    Copy

                    Address: Centre square Mall, M G road, Kochi

                    IRs 408 has been debited from my account on the booking of 3 tickets for brahmayugam movie on 25th february. The booking was not confirmed and I have not recieved the refund.
                    Cinepolis India customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      Neha Sajan
                      from Kochi, Kerala
                      Feb 24, 2024
                      Report
                      Copy

                      Bad Audio
                      Screen shaking
                      Hole or bent in screen
                      Cinepolis India customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        J
                        [email protected]
                        Feb 23, 2024
                        Report
                        Copy

                        Address: Amritar

                        Please resolve this asap
                        I didn’t get the tickets after paying. My payment got diducted
                        Cinepolis India customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          sahil8887uu
                          from Patna, Bihar
                          Feb 23, 2024
                          Report
                          Copy

                          Address: Patna

                          I just booked 2 ticket of demon Slayer.. I got confirmation mail...but it is not showing in app. Plz. Help.. show is starting at 2:55pm...
                          Cinepolis India customer support has been notified about the posted complaint.
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Kashish thakkar
                            from Bengaluru, Karnataka
                            Feb 23, 2024
                            Feb 23, 2024
                            This thread was updated on Feb 23, 2024
                            Report
                            Copy

                            Address: 27th main btm 2nd stage

                            I have booked article 370 movie ticket on 23 Feb 2024 through Cinepolis app of amount 143 and money got debited but ticket not received from there side . I need my refund asap.i have booked from [protected] account
                            Cinepolis India customer support has been notified about the posted complaint.
                            Feb 23, 2024
                            Updated by Kashish thakkar                             I have added image of payment
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              H
                              himanshu78jain
                              from Delhi, Delhi
                              Feb 20, 2024
                              Report
                              Copy

                              I booked two tickets in Cinépolis unity one from the app. The payment is deducted but I hadn’t received any tickets. I went half hour before the show time to confirm my ticket. Staff is Unprofessional and untrained. They don’t know how to help me. And can’t give any good advice how to handle this situation. I want my refund
                              Cinepolis India customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Shruti Varshney
                                Feb 17, 2024
                                Feb 18, 2024
                                This thread was updated on Feb 18, 2024
                                Report
                                Copy

                                I haven't received the tickets but money got debited from my account

                                Address: Grand venice cinepolis, greater noida

                                I have booked 2 tickets from cinepolis india app, my money is debited but didn’t recieve the tickets. I have booked tickets for ‘Teri baaton mai aisa uljha jiya’ showtime: 10:40am
                                I want my refund as soon as possible.
                                Rs.189
                                Order Date 16/02/2024 16:59:48...
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy
                                A
                                Adhitya Rajagopal
                                Jan 21, 2024
                                Jan 24, 2024
                                This thread was updated on Jan 24, 2024
                                Report
                                Copy

                                Its highly disappointing to see that a brand like Cinepolis is not offering free drinking water to their customers. The bottle which ee can purchase from the food court is half the price of the movie ticket(which is 80 rupees).
                                Basic drinking water facility is available even in public bus stands. It should be bare minimum i n such a huge theatre. Its really shameful that Cinepolis forces us to buy a bottle worth rs.80 at there theatres.
                                Cinepolis India customer support has been notified about the posted complaint.
                                View replies
                                Hi Adhitya,

                                Apologies! We have added your remarks in our bucket and will pass on this to our concerned team.

                                Regards,
                                Team Cinepolis
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit

                                  Related businesses

                                  Cinemax
                                  1.9
                                  (112)
                                  Vela Cinema
                                  1
                                  (3)
                                  Justickets
                                  3.8
                                  (565)