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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Mar 28, 2026
Complaints 1314
Resolved
663
Unresolved
651
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 3

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D
Divyesh2810
Jun 25, 2024
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I have booked a ticket on Cinepolis website. The payment has been done through UPI and the amount has been debited but yet I haven't received the ticket . And it's not even showing in the booking history the order id is #[protected]. Please check into it and give the ticket ir refund please
Cinepolis India customer support has been notified about the posted complaint.
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    K
    Kandaharu
    May 14, 2024
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    Cameras in the theatre

    I saw that the theatre had installed cameras without informing the audience about it....
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    Amit435
    May 5, 2024
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    They are charging tiny 5 samosas 250 rupees
    Cinepolis India customer support has been notified about the posted complaint.
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      A
      Abhiram23
      from Thiruvananthapuram, Kerala
      Apr 19, 2024
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      Address: Thiruvananthapuram, Kerala

      I tried to book 4 tickets of ‘Aavesham’ at Cinepolis mall of Travancore through cinepolis app on the date 09/04/2024. I paid using SBI debit card of my friend in the name ‘Akhil R Thambhi ’. 741 rupees was debited from the bank account whereas the tickets were not booked and we had to pay 741 again and booked tickets. The refund of 741 has still not been received in Akhil R Thambhi’s bank account. Please do something. Transaction details are given below.

      Paid using SBI debit card
      Transaction details (as given in YONO SBI app) : by debit card OTHPG[protected]TickegCCA Mumbai
      Payment date : 09/04/2024
      Cinepolis India customer support has been notified about the posted complaint.
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        H
        HNR_007
        Apr 8, 2024
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        I've been requesting for GST Invoice for the booking IDs in subject, but not receiving proper response till date. Clearly while booking, I was charged GST on both the values, but GST bill is only provided for ticket price.
        Cinepolis India customer support has been notified about the posted complaint.
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          D
          Divyanshi Gupta
          Apr 7, 2024
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          Sir I booked 3 tickets for Godzilla ×king along with a large butter salt popcorn...I made the payment and my account was debited but my booking was unsuccessful... i kindly request you to refund my amount of Rs 1154 as it was deducted without the tickets being booked..i am attaching the required proofs with photos below.Also I got a message of refund being initiated but I didn't received it and neither I got to know about the status of Refund. Please see into this matter ASAP.
          Cinepolis India customer support has been notified about the posted complaint.
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            D
            Divyanshi Gupta
            Apr 7, 2024
            Apr 7, 2024
            This thread was updated on Apr 7, 2024
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            Sir I booked 3 tickets for Godzilla ×king Kong along with a large butter salt popcorn...I made the payment and my account was debited but my booking was unsuccessful... i kindly request you to refund my amount as it was deducted without the tickets being booked..i am attaching the required proofs with photos below.
            Cinepolis India customer support has been notified about the posted complaint.
            Apr 07, 2024
            Updated by Divyanshi Gupta             My Issue is not resolved...plz resolve it asap...I want my money refunded..
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              V
              Vikas310888
              from Greater Noida, Uttar Pradesh
              Apr 6, 2024
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              Extremely hot in waiting area

              I came to watch godzilla 3d on 06.04.24 cinepolis janak, new delhi and while waiting I was extremely uncomfortable bcos there was no AC.
              ON TALKING TO MANAGER HE TOLD THAT THIS HAS BEEN A PROBLEM FOR TWO YEARS AND THAT THERE IS NO SOLUTION....
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              R
              RahulPV
              Mar 29, 2024
              Mar 29, 2024
              This thread was updated on Mar 29, 2024
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              Currently watching aadujeevitham goat life at DB mall, Bhopal, Madhya Pradesh, and the sound quality is very poor. Background music can be heard loudly but the cinema dialogues are very poor.
              Also movie was supposed to be with subtitle, but its not available.
              Cinepolis India customer support has been notified about the posted complaint.
              Mar 29, 2024
              Updated by RahulPV               DB MALL, AUDI 2, BHOPAL, MADHYA PRADESH
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                M
                mshwetak
                from Thane, Maharashtra
                Mar 25, 2024
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                Address: Thane

                I visited Viviana Cinepolis today for a late night show and got a hot dog. The meat was stale and the bread was rotting.
                I had a stomach ache from eating it just halfway. It's horrible how you okay with the health of customers
                Cinepolis India customer support has been notified about the posted complaint.
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                  H
                  Heenakhurana016
                  Mar 9, 2024
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                  Address: Airia mall, gurgaon

                  Movie - Shaitan
                  Showtime - 9th March 2024, 7:30 PM, Audi 3
                  Seats - P19, P21

                  The speaker over our seat numbers is faulty.. and is causing lot of noise .
                  We have raised this issue multiple times to the manager, Pankaj .

                  But no action has been taken yet .
                  We paid 800+ rupees for these seats, and all we are getting is static noises
                  +1 videos
                  Cinepolis India customer support has been notified about the posted complaint.
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                    S
                    Sia Chawla
                    Mar 7, 2024
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                    Address: Bhandup, Magnet Mall

                    I am trying to book my tickets through a voucher code and the first time i applied it, it was applicable but i did not book the tickets because we were unsure if we are available for that show so we canceled. Now when I am trying to apply that voucher code again, it says it is already used. Please provide me a new voucher code
                    Cinepolis India customer support has been notified about the posted complaint.
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                      J
                      JatinKhurana
                      Mar 2, 2024
                      Mar 4, 2024
                      This thread was updated on Mar 4, 2024
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                      Amount deducted from UPI bank but ticket not booked

                      I booked 3 tickets for article 370 Nexus Seawoods Navi Mumbai today for the 3 March 10.30 AM show. The money was deducted from my account but the tickets were not booked. Used the Cinepolis website and Upi for payment
                      transaction id- J70JR5LD5LEGZY0
                      I would like to get a refund as soon as possible, please.

                      Please help as soon as possible. Initiate the refund fast.

                      Thank you....
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                      D
                      devansh31
                      from Delhi, Delhi
                      Feb 25, 2024
                      Feb 25, 2024
                      This thread was updated on Feb 25, 2024
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                      Money deducted but booking failed

                      I was booking 2 tickets for the movei, Teri Baaton Mein Aisa Uljha Jiya. I made the booking using PayTM on 25/02/2024.
                      UPI reference number:[protected]
                      Money has been deducted from my account but the booking failed. I didn't get the tickets. I have not received any updates on the refund either....
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                      S
                      Saraths S
                      from Kochi, Kerala
                      Feb 25, 2024
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                      Address: Centre square Mall, M G road, Kochi

                      IRs 408 has been debited from my account on the booking of 3 tickets for brahmayugam movie on 25th february. The booking was not confirmed and I have not recieved the refund.
                      Cinepolis India customer support has been notified about the posted complaint.
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                        N
                        Neha Sajan
                        from Kochi, Kerala
                        Feb 24, 2024
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                        Bad Audio
                        Screen shaking
                        Hole or bent in screen
                        Cinepolis India customer support has been notified about the posted complaint.
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                          J
                          [email protected]
                          Feb 23, 2024
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                          Address: Amritar

                          Please resolve this asap
                          I didn’t get the tickets after paying. My payment got diducted
                          Cinepolis India customer support has been notified about the posted complaint.
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                            S
                            sahil8887uu
                            from Patna, Bihar
                            Feb 23, 2024
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                            Address: Patna

                            I just booked 2 ticket of demon Slayer.. I got confirmation mail...but it is not showing in app. Plz. Help.. show is starting at 2:55pm...
                            Cinepolis India customer support has been notified about the posted complaint.
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                              K
                              Kashish thakkar
                              from Bengaluru, Karnataka
                              Feb 23, 2024
                              Feb 23, 2024
                              This thread was updated on Feb 23, 2024
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                              Address: 27th main btm 2nd stage

                              I have booked article 370 movie ticket on 23 Feb 2024 through Cinepolis app of amount 143 and money got debited but ticket not received from there side . I need my refund asap.i have booked from [protected] account
                              Cinepolis India customer support has been notified about the posted complaint.
                              Feb 23, 2024
                              Updated by Kashish thakkar                               I have added image of payment
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                                H
                                himanshu78jain
                                from Delhi, Delhi
                                Feb 20, 2024
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                                I booked two tickets in Cinépolis unity one from the app. The payment is deducted but I hadn’t received any tickets. I went half hour before the show time to confirm my ticket. Staff is Unprofessional and untrained. They don’t know how to help me. And can’t give any good advice how to handle this situation. I want my refund
                                Cinepolis India customer support has been notified about the posted complaint.
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