Cinepolis India Complaints & Reviews

Movie - Shaitan
Showtime - 9th March 2024, 7:30 PM, Audi 3
Seats - P19, P21

The speaker over our seat numbers is faulty.. and is causing lot of noise .
We have raised this issue multiple times to the manager, Pankaj .

But no action has been taken yet .
We paid 800+ rupees for these seats, and all we are getting is static noises

I am trying to book my tickets through a voucher code and the first time i applied it, it was applicable but i did not book the tickets because we were unsure if we are available for that show so we canceled. Now when I am trying to apply that voucher code again, it says it is already used. Please provide me a new voucher code

I booked 3 tickets for article 370 Nexus Seawoods Navi Mumbai today for the 3 March 10.30 AM show. The money was deducted from my account but the tickets were not booked. Used the Cinepolis website and Upi for payment
transaction id- J70JR5LD5LEGZY0
I would like to get a refund as soon as possible, please.

Please help as soon as possible. Initiate the refund fast.

Thank you....

I was booking 2 tickets for the movei, Teri Baaton Mein Aisa Uljha Jiya. I made the booking using PayTM on 25/02/2024.
UPI reference number:[protected]
Money has been deducted from my account but the booking failed. I didn't get the tickets. I have not received any updates on the refund either....

IRs 408 has been debited from my account on the booking of 3 tickets for brahmayugam movie on 25th february. The booking was not confirmed and I have not recieved the refund.

Bad Audio
Screen shaking
Hole or bent in screen

Please resolve this asap
I didn’t get the tickets after paying. My payment got diducted

I just booked 2 ticket of demon Slayer.. I got confirmation mail...but it is not showing in app. Plz. Help.. show is starting at 2:55pm...

I have booked article 370 movie ticket on 23 Feb 2024 through Cinepolis app of amount 143 and money got debited but ticket not received from there side . I need my refund asap.i have booked from [protected] account

I booked two tickets in Cinépolis unity one from the app. The payment is deducted but I hadn’t received any tickets. I went half hour before the show time to confirm my ticket. Staff is Unprofessional and untrained. They don’t know how to help me. And can’t give any good advice how to handle this situation. I want my refund

I have booked 2 tickets from cinepolis india app, my money is debited but didn’t recieve the tickets. I have booked tickets for ‘Teri baaton mai aisa uljha jiya’ showtime: 10:40am
I want my refund as soon as possible.
Rs.189
Order Date 16/02/2024 16:59:48...

Its highly disappointing to see that a brand like Cinepolis is not offering free drinking water to their customers. The bottle which ee can purchase from the food court is half the price of the movie ticket(which is 80 rupees).
Basic drinking water facility is available even in public bus stands. It should be bare minimum i n such a huge theatre. Its really shameful that Cinepolis forces us to buy a bottle worth rs.80 at there theatres.

Today i .e on 14 Jan 2024 while ordering F&B from Cinepolis Bhubaneswar the staff Varsha handed over plain CO2 and water instead on soft drink. After that when confronted they tried to wish away the thing without addressing the issue. The way the consumers are ill treated by a leading hospitality brand is appalling, unforgivable and unfortunate. On top of that the manager Mir behaves as if they own the place. Such kind o[censored]nfortunate behaviour on issues by the Staff inspite of being aware that they are speaking to an Army Officer displays the utter lack of empathy and consumer satisfaction in a hospitality brand of repute.Absolutely horrible behaviour by Staff which creates a bad impression about the brand.
Regards Colonel Satyabrata Swain

In Meenakshi mal Cinepolis not Even allowed solid food parcil which I took inside the mall itself.
Note, I showed the bill which is inside Meenakshi Mall itself.

You can contact me at [protected].

I have had a pretty bad experience last 4-5 times i watched a movie at cinepolis Nexus Westend, Pune

1. The soundproofing is bad, i can hear films from the next door theatre, i watched priscillia there...i could hear the loud sam bahadur from the show going on in the next door.
2. The projectionists messed up 3 of the last 4 shows i went there for. They couldn't understand where to put the interval screen...skipping some part of the movie, after several complaints THEY REWINDED the movie...
3. The first half of priscillia was cropped...

The entire point of paying good money for a well reputed theatre brand is to expect a good film watching experience. These amateur mistakes just seem disrespectful to the audience and to the filmmakers. Please fix up so that the experience does not get ruined for others. Its absolutely shocking to see that a cinema theatre not being able to do the basic things that you are charging us for.

My family does not understand Hindi. Only reason I paid over 2000 rupees to come here is because the website said dunki ( Hindi with eng subtitles)

However the movie did not have any subtitles

How is it possible for cinepolis to mislead the audience so grossly - not only was it a waste of time and money but a huge inconvenience for everyone

I booked movie tickets in Cinepolis app.Amount has been debited but i didn't recieve any ticket.And amount has not credited to me.
I am sending my Transaction id
Transaction Id-T2312231254021581340168
You can verify the Id

Cinepolis upload my phone number [protected] so request to delete it because I get so many wrong calls a day plz take some steps other I going to complain in police

I have been a long customer of Cinepolis and saw that the Rs.60 ticket was always unavailable for online booking in Bookmy Show and other ticket booking platforms as well. I was particularly checking the Coimbatore Cinepolis theater venue and it always shows that the Rs.60 ticket was sold out It seems fishy and I enquired at the ticket counter in recent times. The staff told me that the tickets were sold out. However, that reply didn't make...

The complaint is about the problem we as a whole audience faced during the screening of The Marvels in Cinepolis at VR mall on the 10th of November. I just wasn't able to get any solution from anyone neither the theatre owners nor the book my show looked into my concern so now I'm writing the complaint here. First, it was the night 3D show and they didn't start the show on time after the movie started the 3D experience was good but the audio...