Cinepolis India Complaints & Reviews

I have booked ticket 2 month ago but didnt got ticket so i asked for return which has not processed till now cinepolis pacific nsp theater

I watched jigarthanda double x movie in BSR mall Cinepolis, thoraipakkam, Chennai, Tamilnadu on 13 th of November, i was insisted to pay thru Google pay by Cinepolis employee. He gave request and it failed the first time due to time issues and he raised for the second time, but he cancelled once he gave without my knowledge and I paid again for nothing. He said I will be refunded in 2 days, but it's been a week since did the payment, kindly do refund the amount of 381.56 rs as soon as possible. Thank you

2nd nov, cinepolis janak, amount ₹546 by mistaken upi transfer to Cinepolis and they aren't reversing back the amount since 3 weeks, contacted Mr pawan the manager that time . contacted him personally on watsapp too and cinepolis watsapp number but no response.kindly file my official complaint against cinepolis. As amount such as ₹546 means a lot to middle class .

Hi Team,

I hope this email finds you in good health. I am writing to you today with great concern and frustration about a deeply unpleasant experience I had at your Cinepolis Patna location on 3rd November 2023. The purpose of this communication is to bring to your attention the harassment and misbehavior I encountered from two of your staff members, namely "Alok Jha " and "Rahul Kumar". Below are the sequence of events:

1. I attended the 6:45 pm showing of the movie "12th Fail" at Cinepolis Patna, which should have been a pleasurable evening, but regrettably, it was marred by an incident that requires your immediate attention. I would like to provide you with a comprehensive account of the events that transpired:

2. While ordering food at the counter, I requested cheese popcorn. Since the popcorn always taste bland and flavourless I requested the Abhishek the staff member at the counter to add some cheese from above. This has been a usua practice that I usually request the counter guys to add some cheese as the taste of popcorn is flavourless and similar to a popcorn without cheese.

3. Mr. Abhishek, the staff member at the counter, added an additional charge of ₹30 for extra cheese to the bill. This charge was unexpected, as I have never been charged for extra cheese in the 8-9 years since I have been a loyal customer of your cinema.

4. When I raised my concern with Mr. Abhishek specifying that I always come here and request for some extra cheese from top which the counter guys always add without any extra charge, he directed me to speak with the manager, Mr. Alok Jha.

5. Alok Jha came to the site. We raised the same concern infront of him. I expected him to be polite and listen to our issue first and then help in resolving the concern. Instead of attempting to resolve the issue and provide a reasonable solution, Alok Jha began arguing with me and my brother(Rohit). He said that he has been also working here for 5 years and he has always followed this rule of extra charge being added if a customer wants extra cheese. I told him that your cheese popcorn taste the same as popcorn without any flavour. On this he got agitated and started arguing with me and my brother. He also raised his voice and threatened us not to come close to him when we wore trying to explain our concern. We said that we are trying to explain the situation however he behaved very arrogantly as if he is doing some favour by listening to our concern. My brother, who had become agitated by the behaviour of Alok Jha and his lack of resolution, asked him to leave as he was in no way trying to resolve the issue. In response, Alok Jha lost his temper and shouted at the top of his voice infront of all other staffs..

6. Subsequently, Alok Jha threatened us to move out of the premises and also got our food order was canceled. Meanwhile another staff Rahul Kumar came at the site and threatened to forcibly remove us from the theater if we did not comply with what Alok Jha.

7. This entire episode of harassment and misbehaviour greatly detracted from our movie-watching experience, leaving us deeply disappointed.

8. I want to reiterate that I have never been charged extra for cheese in all my years of patronage, and this sudden charge was unwarranted. We always request extra cheese due to the bland taste of the standard cheese popcorn, which lacks the expected cheese flavour.

9. It is disheartening that, as customers, we were treated with such disrespect when we raised a legitimate concern. Alok Jha and Rahul Kumar's behavior was not only unprofessional but also entirely unacceptable.

10. This incident occurred in full view of other staff and customers and Ritesh (Security Guard) and Navneet(Manager). We recounted the entire incident in detail to Navneet, but we received no satisfactory support. Furthermore, while we wore discussing about our complaint with Navneet another customer shared a similar experience of harassment and misbehaviour by Alok Jha with Mr. Navneet infront o[censored]s.

11. The entire episode has been captured by CCTV. While I understand the importance of reviewing CCTV footage, it is crucial to note that "the intensity of the shouting and misbehavior cannot be fully captured through video surveillance alone".

I urge you to take this complaint with the utmost seriousness and conduct a thorough investigation into the actions of Alok Jha and Rahul Kumar.
Their behavior can only be described as "hooliganism", and I implore you to take swift and appropriate action against them. Such incidents should not be tolerated within your organisation. The entire incident took place between 6:40 PM and 7:00 PM.
It is concerning that individuals with such a lack of basic courtesy and customer service skills are employed by your establishment.

Another pertinent point to highlight is the "consistently bland and flavourless" nature of the standard cheese popcorn served at your theater. This has been an ongoing issue, which necessitates a thorough review of the food quality and standards.

I would also like to bring to your attention a prior experience where I was served stale pizza, causing severe discomfort and nausea while watching movie.

Regrettably, this is not the first instance of such issues, and as a result, I am compelled to reconsider watching movies at your theater where I have been coming since my chidhood. I am a permanent member of PVR, and I have never encountered such issues at their multiplexes across India. Even Inox provides superior food quality compared to Cinepolis Patna.

The overarching sentiment I have is one of serious disappointment with the leadership of Cinepolis Patna, as it fails to deliver a delightful experience to its customers.

I kindly request your immediate intervention in this matter and appreciate your prompt response and necessary actions to ensure that such incidents do not recur. Customer satisfaction and safety should always be paramount.
I would want to know what action has been taken against Alok Jha and Rahul Kumar for their misconduct and harassment. I am ready to support for any further investigation in this regard at my end.
Pls do a thorough investigation in this regard and take stern action against Alok Jha and Rahul Kumar. "Your reputation is at stake"!
Also, I would want to be updated and would definitely be interested in knowing what course of action has been taken against my complaint.

Some concerning points which I summarising here:
1. Are you employing hoooligans like Alok Jha and Rahul Kumar in the name of staffs who are expected to terrify customers instead of paying attention to their concerns ?
2. Does raising a concern warrants your staff to threaten us and ask us to leave the premises and gives them a right to cancel the order ?
3. Are you charging customer to first pay for a flavoured popcorn and then forcing him to pay extra because the popcorn has no flavour at all ? This is a sham !
4. Does your staff at Cinepolis Patna get trained to harass customers mentally and ruin the experience and threaten them in the name of resolution ? Do they have the right to cancel the order and threaten to customer that they will throw us out. We are paying for movie ticket and food. Is he doing some favour on us by taking the order ?
5. Why don't you have a helpline for customers to reach out and raise comlaints immediately ? Their is no signage for raising complaints at your premises at Cinepolis Patna.
6. Never have I seen staff's greeting customers with smile unlike PVR/Inox. Something is really wrong with your staffs and leadership of Patna Cinepolis which you need to investigate and find out. I dont at all feel a delightful experience when I visit Patna theatre in the past couple of years. Your staffs dont even have basic courtesy !

I have taken great efforts to narrate in details about the entire episode through this mail so that you can consider all the nuances of my complaint. Thank you for your attention to this pressing issue.
Hope to hear back from you soon and get the rightful resolution to the concern raise !
I am reachable on [protected] / [protected] for any further support at my end w.r.t. the investigation at my end.

Thanks,
Rahul

This complaint was against cinepolis bhopal for my extreme disappointment and frustration regarding an incident that occurred with me and my brother during our recent visit on 01/11/23to Cinepolis where we had gone to watch "12th fail".
Booking ID: T[protected]

Upon arriving at the cinema, we approached the ticket counter to purchase ticket. To my astonishment, the staff at the counter flatly refused to sell us a ticket, insisting that we must purchase food along with the ticket. This requirement was not mentioned anywhere, neither at the ticket counter.

This experience left us in a state of complete dismay. It is not only disappointing but also infuriating to be denied a ticket for a movie simply because we did not want to purchase food at that particular moment. I believe that such policies, if they exist, should be clearly communicated to customers in advance, and the discretion to purchase food or not should remain with the patrons.

I want to SUE them for forcing us to purchase food along with tickets and playing with the sentiments of a customer
And request for repair

I booked tickets for leo movie on 19th October 2023 early morning using my credit card in cinepolis app. The amount was debited from my card but the booking was cancelled. No message I received after the payment after the money was debited and it's been 3 days since this happened. I called the BSR mall thoraipakkam, Chennai branch but they are not responding properly. I booked tickets for the BSR Mall Cinepolis in Chennai, Tamil nadu. I even have the order id for the tickets please do refund my money. Order ID :[protected]. Contact me on [protected]@gmail.com, [protected].

I had booked tickets for a movie called TIGER NAGESHWAR RAO in Cinepolis Lulu mall through Cinepolis app, payment was done and money was debited but dint receive ticket confirmation nor its showing in my tickets section....

I have booked 2 tickets for Leo at 12.15 pm noon on 19 oct 2023 the payment was successful but ticket was not received

Refund requested for Order No:[protected] as payment debited and ticket not issued. Also the ticket not issued confirmed at the physical ticket counter.

What is Macro XE ?
In Cinepolisindia and the Cinepolis website mentioned, the macro XE screen is 4 times bigger than the normal size; its screen size is 170 m2. But in Bangalore Lulu Mall, the Cinepolis macro XE screen is not as big as you mentioned; its normal screen size is only

What kind of marketing technique is this? What kind of fake claim is this?

In Karnataka, the movie ticket is Rs 200+. Tax...

Recently watched a movie at this cinema. The movie ran in an incorrect aspect ratio/ format. If you're charging this much for a movie, please ensure that moving going experience is pleasant.

MacroXE is ###. Never visiting again.

Ordered a cappucino for Rs. 210.
Only warm water with sugar was given. Complained to the main counter and was told that this is the only quality of coffee available. This is unfair trade practice. Cineplolis just lost a paying customer.

Booking Id: WGB6XQH
Booking Date: 27.09.2023
Movie name: Creator (2D) English
Movie date and time: 01/10/2023
Location: Cinepolis CCPL, Malkajgiri, Hyderabad

Requesting for refund, as the movie was cancelled at the movie theater where we booked. And Cinepolis was unware of this instead they sent a survey link about the show.I have complained to bookmyshow as well. Movie ticket details have been attached.

21st sept. 2:45 show. I am at pune, cinepolis, screen 3 atmos. It's screen in bright in the center and darker all over. I work as a colorist so i know how images are naturally supposed to look. It is probably a problem with projection. Please look in to this. It's ruining the visual experience. You can see things greeting darker as it moves from center to the sides

I tried to book tickets of jawan on 6/09/2023 for 8/09/2023 but transaction was not successful but amount is deducted.
I received an email that ticket was not booked and refund will be credited in 7 days. i am unable to communicate to the cinemas helpline
my order no.[protected].

I tried booking movie tickets via the Cinepolis website on 7th September 2023 and Rs. 815 was debited from my card. But the order was not successful and tickets were not issued.
My order number:[protected]
CC Avenue Reference number:[protected]

I have not received any reply despite sending emails to Cinepolis. Some of the email ids mentioned in their website are blocked. I am not able to reach them via customer contact number also.
Kindly resolve this matter at the earliest and refund the amount.

Hey Cinepolis,
Do your cinemas have CCTV or any other cameras installed inside the Movie theatre halls?

Please tell in brief, in any city where Cinepolis Cinema is present is there any CCTV cameras installed inside the Hall (Theatre)....

I booked 2 tickets for Meg 2 in Cinepolis Ahmedabad one for 12-Aug-2023 4:50 pm show from Cinepolis app. However the ticket amount got deducted but booking was failed by cinepolis.

Kindly refund my booking amount of 483 INR as soon as possible.

Thanks...

I came to watch Jawan on Sunday 10 September 2023 11:15 Show at Ahmedabad Cinepolis

However there was 20 minutes advertisement before movie start, and movie started at 11:35

Same goes during intermission
More than 15 minutes advertisement was shown

Unnecessary time was wasted.

So please reduce advertisement duration to maximum 05 minutes

Thanks
Chirag Nagar

I have booked tickets in 7th sept for 9th sept jawaan show but it only came with confirmation email .Then no QR code or anything that I can show it in movie hall to get entry.
I even tried mailing cinepolis support for help regarding this but they have not replied till now, kindly resolve this as soon as possible.