Cinepolis India Complaints & Reviews

Kindly help me out i have lost my wallet in audi no 6 1:35 pm show it movie
Seat no h16-17
Colour was brown
It has my debit card of bank of baroda
Big bazar card, my pan card, my photos
2000 rs
I am in lucknow
Please find my wallet its urgent i need my documents and ids
I have provided you every information about my wallet
Its a request to kindly give more attention to...

I've booked two tickets for bahubali-2 (Telugu) at cinepolis ccpl mall, hyderabad. The payment was done through the cinepolis website and after the process the website prompted that the ticket booking process failed after payment.. I did not receive any mails or messages from cinepolis.
Show date: 7th may, sunday
Movie timing 23:00
Movie: bahubali 2- the conclusion (Telugu)
Tickets 2nos: b12, c12
Paytm wallet...

I purchased 3 tickets for bhahubali 2 movie at thane, mumbai. Money (Rs.1, 101.34) got deducted from account xx9251, but did not receive any conformation from cinepolis.

Tickets booked for (7 th may show at 7.15 in thane)
Please kindly look in this matter as soon as possible.
Transaction got successful but not received any sms/e-ticket form cinepolis center...

Dear team,

I have tried to book movie tickets in http://www.cinepolisindia.com/
For movie f & f 8 in cinepolis - ccpl mall, malkajgiri, hyderaba for couple of times.

Both the times money was debited from my credit card (Hdfc) but tickets has been not generated.
Please initiate the refund at the earliest.
Transaction details are below:
Cinepolis87175 for amount of rs.108.63/-
Cinepolis87175...

I and my mother (age 75) had gone for a movie Jollly LLB at Cinepolis Viviana mall Audi (4) for the 10:00am show.
I was shocked to see that the lights were not switched on in the movie hall when people were entering to watch the movie. My seating was in M row and I had a tough time taking my mother up stairs in the dark.
When interval happened again the lights were not switched on in the movie hall and people were going and...

Water bottle in fun cinemas Coimbatore costs Rs. 50. Unbelievable.. This should be stopped. Let some sincere government official take action against this ridiculous pricing. Not only in this Cinemas, all over India this is an issue. I request government to immediately take action against this Cinemas which will be a lesson for others.

I don't understand why there are rules and regulations in India. MRP means Maximum Retail...

Hi
I have installed cinepolis app and tried booking tickets for 31st july 1 pm show at unity one rohini delhi on 30th july 9 pm
The payment has been debited from my mobile wallet (free charge) but there are no tickets issued
Tried contacting through mail, twitter and even called on the support phone but no response yet

Please initiate the refund at the earliest
Puneet arora
[protected]@gmail....

I had done ticket booking on your website on 23rd march through MobikWIK
wallet
ORDER ID NO:[protected].amount was debited but while redirecting to your
website page there it showed that payment was unsuccessful, please try once
again.then I came back and booked cash at cinemas option.now I want my
refund back.mobikwik was saying that ask for cinepolis.please kindly refund my
amount...

My movie ticket for Fantastic 4, IMAX 3d for western Aundh at 10.15am has not been booked although the money has been deducted from my account. Order # cinepolis[protected]
CCAvenue Reference #[protected]
Order Date 29 Jul 2025, 15:17 PM

I am writing to express my disappointment regarding the delay in the screening of the movie I had booked for at your Cinepolis Gokulam, Kozhikode on April 13th. My booking was for the 1:00 PM show, but I was only allowed inside the theatre after 1 pm and movie started at 1:13 PM.

Such delays are frustrating, as they disrupt the movie-watching experience and cause inconvenience to paying customers. Furthermore, despite the delay, repeated advertisements were played before the movie, further wasting our time and extending the waiting period unnecessarily. We entered the theatre 10 minutes prior and there was no seat left in waiting area. If you plan to screen advertisements it should be prior the specified screening time.

As a customer, I expect timely screenings and a smooth experience when visiting your theatre. I would appreciate an explanation for this delay and request that Cinepolis ensures better management in the future to prevent such issues.

One of the executive from Cinepolis called me and stated that if the show time is mentioned as 1pm, then they will allow only at 1pm inside the theatre and whatever mentioned as show time is the entry time and not the actual time of the movie start time. Is this statement true? I haven't heard anything like this before. So I just need written confirmation so that I can move forward ahead legally.

After this I haven't heard anything from Cinepolis for the last one week. [protected]@cinepolis.com is the mail id to which I wrote above sentences. But it seems to be they are very light on this and reckless. Very pathetic customer service.

Dear Cinépolis Customer Service,

I am writing to formally lodge a complaint regarding a deeply troubling incident that occurred at your Cinépolis Gwalior location during my visit to watch Kesari 2.

At the ticket counter, a staff member named "Manu" refused to sell tickets unless we purchased a food combo, claiming it was mandatory due to the low ticket prices. When I, along with other patrons, requested to see the official policy regarding this requirement, she became extremely rude, resorting to insults and inappropriate gestures.

This behavior was not only unprofessional but also unethical. Forcing customers to make additional purchases as a condition for buying tickets, without any written policy, amounts to fraudulent practice.

Despite bringing the matter to the attention of other staff members, no action was taken to address the issue or offer a resolution.

I request that this incident be investigated thoroughly and that appropriate action be taken against the staff involved. I also urge Cinépolis to ensure that such unethical practices are not repeated in the future.

My ticket invoice no. is 506736 and Booking ID is T749 [protected].

Date: 21/04/2025, Show time: 02:25 pm.

Looking forward to your swift response and action on this matter.

Sincerely,
Prakhar Shrivastava

I booked a ticket at Cinepolis - BSR Chennai in Cinepolis Website for[protected], 04:05 PM Dragon movie and amount of Rs.986.35 for 5 tickets has been charged through UPI transaction but the ticket was not booking, it was failed. I didn't receive refund of the money for the failed transaction. Please resolve this issue.

Date - 10/02/2025
Order ID[protected]
Money deducted worth ₹403.1 at around 11.16am on 10/02/2025 for movie Interstellar but ticket not booked. Already sent an email to [protected]@cinepolis.com but no response.
Want my money back asap with official communication through email that money has been refunded.

Hello Team - I’ve booked ticket for 4DX Interstellar show at Seawoods Grand Central mall for Feb 8th 2025, 8.05pm. The money has been debited from my account but I haven’t received any movie tickets, neither in my booking history nor as an email/text message.

Please resolve this query asap.

Thanks.

On 5th October, I booked 2 tickets for the movie ARM through the cinepolis website. However, I did receive the tickets and the page got stuck on some error. Money was debited from my account.

On contacting cinepolis via email, I was repeatedly told that "an update will be shared with you at the earliest". It is now December, after 7 emails back and forth, the support team has ghosted me.

I had tried to book a ticket for Pushpa 2 the rule in 3rd December 2024, in Cinépolis Orion East Mall Bangalore, Bansalwadi, Bengaluru, India.

I paid 406.80 INR, my money got deducted but my ticket is not confirmed.

Can you please refund my mony back. Here are the details of the transactions:

Date of Transaction: December 3rd, 2024
Amount: 406.80 INR
Movie Name: Pushpa 2 - The Rule
Show Time: 2:05 PM, December 7th 2024 (Saturday)
Mode of Payment: UPI
Transaction ID:[protected]
Order ID:[protected]
A/C (Last 4 Digits): 7639

I attempted to book tickets for [Moana 2] on [29 November- 3:50] at [Cinepolis, high street mall, Thane ], but the booking was unsuccessful. Despite this, the payment was successfully debited from my account.

I had made a payment for booking 4 tickets at CINEPOLIS DLF SAKET for 10:10Am show of bhool bhulaiya on 23rd November 2024.

The amount was debited but the tickets were not booked and the booking was not completed . I am attaching the screenshot of the same. Kindly reverse the charges ASAP.

I have just talked to my bank. They are saying that the amount has been debited from my account and even the transaction is approved by NPCI and has been credited to the beneficiary account Which is of HDFC bank.

However, my booking was not confirmed and the tickets were not mailed to me. So I kindly request to refund the amount as soon as possible.

The transaction for ticket done via UPI. Requesting for refund.

I had placed an order for venom 2 tickets on 28/09/2024 for which I tried to book 3 times
The amount was debited from my account 3 times for the total value of ₹810 approx and the order was successful for which I’ve received and email as well After which I received an email that the tickets could not be booked .
Order no[protected],[protected],[protected]

Kindly look into the matter and ensure that I get my refunds for the 3 failed transaction, each amounting to ₹270.80 and send me the confirmation of the tickets