Submit a Complaint
Claimed

Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Sep 25, 2025
Complaints 1297
Resolved
660
Unresolved
637
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Cinepolis India

Having problems with Cinepolis India?

File a complaint and get it resolved by Cinepolis India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Cinema
Cinepolis India

Cinepolis India reviews & complaints page 5

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Amitanand68
from Ahmedabad, Gujarat
Sep 11, 2023
Resolved
Report
Copy
Resolved

Failed ticket booking refund not received

Address: 3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003

I booked 2 tickets for Meg 2 in Cinepolis Ahmedabad one for 12-Aug-2023 4:50 pm show from Cinepolis app. However the ticket amount got deducted but booking was failed by cinepolis.

Kindly refund my booking amount of 483 INR as soon as possible.

Thanks...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
C
[email protected]
from Ahmedabad, Gujarat
Sep 10, 2023
Sep 10, 2023
This thread was updated on Sep 10, 2023
Report
Copy

Address: Cinepolis,Alpha One Mall, Ahmedabad

I came to watch Jawan on Sunday 10 September 2023 11:15 Show at Ahmedabad Cinepolis

However there was 20 minutes advertisement before movie start, and movie started at 11:35

Same goes during intermission
More than 15 minutes advertisement was shown

Unnecessary time was wasted.

So please reduce advertisement duration to maximum 05 minutes

Thanks
Chirag Nagar
Cinepolis India customer support has been notified about the posted complaint.
View replies
Hi,

We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

Regards,
Team Cinepolis
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Arnav Malla
    Sep 8, 2023
    Report
    Copy

    I have booked tickets in 7th sept for 9th sept jawaan show but it only came with confirmation email .Then no QR code or anything that I can show it in movie hall to get entry.
    I even tried mailing cinepolis support for help regarding this but they have not replied till now, kindly resolve this as soon as possible.
    +2 photos
    Cinepolis India customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Marioko
      from Gurugram, Haryana
      Sep 7, 2023
      Report
      Copy

      Address: Gurgaon

      I booked two tickets from my registered mobile [protected] for Jawan at cinepolise esplanades mall. When making payment through cinepolis website using upi the money got deducted from my bank account but ur portal said failed. UTR ID[protected]
      Paid by [protected]@ybl account holder Monika
      Please can you confirm my tickets H11 &H10 or refund the money INR 413 back to my account

      Regards
      Mario [protected]
      +1 photos
      Cinepolis India customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        kayarkae
        from chennai, Tamil Nadu
        Sep 7, 2023
        Report
        Copy

        Address: CHENNAI
        Website: www.cinepolisindia.com

        I tried to book THREE times ONLINE ON 7 SEP and it got failed ALL THE THREE times but money debited. I tried to sendmail to [protected]@cinepolis.com,
        [protected]@cinepolis.com, but no use. the mail is blocked.

        FOLLWOING ARE THE THREE UPI TRANSACTIOND DETAILS.
        [protected]
        [protected]
        [protected]
        +3 photos
        Cinepolis India customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          F
          Fariha Siddiqui
          Sep 6, 2023
          Report
          Copy

          I booked 5 tickets with order no[protected] but tickets are not issued. Kindly help asap .
          I received an email from [protected]@ccavenue.com for successful transaction.
          Cinepolis India customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            Mohd monirul islam
            Sep 5, 2023
            Report
            Copy

            Address: Janak cinema Cinepolis

            I am in the audi 3 at Cinepolis janak cinema now and there is ac not working. As I am a regular visitor at Cinepolis I don't expect this kind of service.
            Very poor poor poor.
            Date 5 sep 2023
            Cinepolis India customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shashwat Pratap Parihar
              Sep 3, 2023
              Report
              Copy

              Address: Cinepolis: Aashima Mall, Bhopal 3rd Floor, Aashima Mall, Danish Nagar, Bawadia Kalan, Hoshingabad Road, Bhopal, Madhya Pradesh 462026, India

              Today is 3 Sept I went to OMG 2 Show at 9:50 AM
              Cinepolis: Aashima Mall, Bhopal
              3rd Floor, Aashima Mall, Danish Nagar, Bawadia Kalan, Hoshingabad Road, Bhopal, Madhya Pradesh 462026, India

              I was late a bit, i reached the theater and purchased a ticket for OMG 2 Show and people on the counter are mandatory giving coke of 80rs. to us, as their statement was you either have to purchase this coke of 80 rs which is minimum or you can purchase something else..

              As far as i can think this behavior of Theater management is not at all good
              It is ruining our customer experience.

              Unfortunately i was in hurry so i could not take bill of the coke
              +1 photos
              Cinepolis India customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                T
                TUHIN Bhattacharjee
                Sep 1, 2023
                Report
                Copy

                Address: Nexus Prestige Shantiniketan Mall, Whitefield, Bangalore

                Drilling noise during the movie in Nexus Prestige Shantiniketan, whitefield in Audi 10 for movie Dream Girl 2.
                Really disturbing during movie and not worth the money
                Cinepolis India customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  B
                  bhagatwalajayee
                  from Surat, Gujarat
                  Sep 1, 2023
                  Report
                  Copy

                  Amount deducted but tickets not booked Via CCavenue

                  I have tried to booked the 2 tickets for Gader-2 on 17th August 2023 through Cinepolis website. They are using CC Avenue gatway for their payment processing. The amount of 521/- was deducted from my account, but tickets were not booked. So I personally visited the Theater. Imperial square mall, Upper Star Bazaar, Pal Hazira Road, Adajan, Surat, Gujarat 395009, India
                  I met Mr.Dhiraj there, he said he will look in to the matter and my...
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy
                  R
                  [email protected]
                  Aug 31, 2023
                  Sep 1, 2023
                  This thread was updated on Sep 1, 2023
                  Report
                  Copy

                  Address: Cinepolis,wtp mall jaipur

                  I bookedmovie tickets on 30th aug 2023 from Cinepolis website but my amount got debited and tickets weren't booked .So I want the refund
                  Order no[protected]
                  Cinepolis India customer support has been notified about the posted complaint.
                  View replies
                  Hi Ronit,

                  we request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                  Regards,
                  Team Cinepolis
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    sachinanand006
                    from Kochi, Kerala
                    Aug 28, 2023
                    Report
                    Copy

                    Address: Cinepolis VIP center square mall kochi

                    Booked two ticket for 1200 on 27th Aug 2023.

                    On reaching Cinepolis VIP center Square Mall security informed no parking available as MG road did not have any paid parking available hence we could not watch movie.

                    When mall is charging 600 rs for a ticket cinepolis should ensure movie goers have ample parking available as the customer cannot park vehicle on road and come for a 3 hr movie.
                    +1 photos
                    Cinepolis India customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      T
                      Tushaaar
                      from Gurugram, Haryana
                      Aug 28, 2023
                      Aug 28, 2023
                      This thread was updated on Aug 28, 2023
                      Report
                      Copy

                      Address: Gurgaon

                      AC not working and staff are really worst and seats are also very bad full show AC not working want my money back
                      +1 photos
                      Cinepolis India customer support has been notified about the posted complaint.
                      View replies
                      Hi Tushaaar,

                      We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                      Regards,
                      Team Cinepolis
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        N
                        Navi1997
                        Aug 27, 2023
                        Report
                        Copy

                        Address: Gurgaon

                        I had made first booking on Cinepolis website with order number[protected] for which payment showed as pending on my credit card. Then I made another booking with order number[protected] with UPI payment, this time my money was deducted but did not receive ticket again
                        Kindly refund my money urgently
                        +4 photos
                        Cinepolis India customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          N
                          Navi1997
                          Aug 27, 2023
                          Report
                          Copy

                          Address: Gurgaon

                          Hello,
                          I have made a booking from Cinepolis website, my payment is deducted but I have not received any ticket. Kindly provide ticket before movie show timing or compensate for this.

                          Order number[protected]
                          +1 photos
                          Cinepolis India customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            8
                            8076518564
                            Aug 25, 2023
                            Aug 25, 2023
                            This thread was updated on Aug 25, 2023
                            Report
                            Copy

                            Address: Cross river Mall

                            2 tikat refundable not movie show black and white movie dikhaya gaya today 9.10 am show gadar 2
                            +1 videos
                            Cinepolis India customer support has been notified about the posted complaint.
                            View replies
                            Hi,

                            Kindly elaborate more on your issue at [protected]@Cinepolis.com so we can assist you in a better way.

                            Regards,
                            Team Cinepolis
                            Reply
                            Hi,

                            Kindly elaborate more on your issue at [protected]@Cinepolis.com so we can assist you in a better way.

                            Regards,
                            Team Cinepolis
                            Reply
                            Helpful
                            Found this helpful?
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              8
                              8076518564
                              Aug 25, 2023
                              Report
                              Copy

                              Address: Cross river Mall

                              9.10 Am gadar 2 black and white movie dikhaya gaya
                              +1 videos
                              Cinepolis India customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Rahulsablani
                                from Jaipur, Rajasthan
                                Aug 23, 2023
                                Aug 24, 2023
                                This thread was updated on Aug 24, 2023
                                Report
                                Copy

                                Address: Cinepolis wtp malviya nagar jaipur

                                Booking number WJ2DJRR
                                I booked for gadar 2 10 tickets for 8:30 pm show for 16 aug 23 at wtp jaipur from website cinepolisindia.com
                                But as per theater they were not having such show for that timing so the team appologised and said we will raise refund till today they havnt issued any refund i need to call them for 10 times atleast so that i can speak with them after that they respond that we are working on it and they doesnt share anykind of complaint number
                                Such bad experience with cinepolis will not reccomend anyone to visit or book tickets online from your official website
                                +3 photos
                                Cinepolis India customer support has been notified about the posted complaint.
                                View replies
                                Hi Rahul,

                                We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                                Regards,
                                Team Cinepolis
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Rakshit2296
                                  Aug 23, 2023
                                  Aug 23, 2023
                                  This thread was updated on Aug 23, 2023
                                  Report
                                  Copy

                                  Address: Cinepolis eta binnypet mall Bangalore

                                  Booked a ticket for omg2 on 22/08/2023 at cinepolis eta binnypet mall. Was a total of 251rs. Redeemed my 60rs in my Cinepolis club point and 191rs from my bank account.
                                  When I reached the place I had not got my ticket on the app. In return I had to pay at the counter also.
                                  When I raised a complaint on their app. It was useless as they don't have any contact number or response to my complaint.

                                  Please give me my refund at the earliest!
                                  Contact number [protected]
                                  +2 photos
                                  Cinepolis India customer support has been notified about the posted complaint.
                                  View replies
                                  Hi Rakshit,

                                  We will share relevant updates regarding the concern once we hear from our team. We request you to allow us some time.

                                  Regards,
                                  Team Cinepolis
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Manohar Marappa
                                    Aug 23, 2023
                                    Aug 23, 2023
                                    This thread was updated on Aug 23, 2023
                                    Report
                                    Copy

                                    Address: Orion East Mall bansawadi

                                    Right now I am at Orion East Banaswadi, watching. Omg 2 10:30 pm show at 22/08/2023 and 1st half have been over, the entire first off movie did not have proper sound and i feel they have done it with purposefully . Kindly look into it .
                                    Cinepolis India customer support has been notified about the posted complaint.
                                    View replies
                                    Hi Manohar,

                                    We request you to share your concern with us via email on the following ID: [protected]@Cinepolis.com so that we can assist you in a better way.

                                    Regards,
                                    Team Cinepolis
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      Vela Cinema
                                      1
                                      (3)
                                      Tivoli Cinema
                                      1.5
                                      (7)
                                      Justickets
                                      3.8
                                      (565)