Claimed

Cinepolis India Complaints & Reviews

2.8
Last updated Oct 28, 2024
Complaints 1277
Resolved
658
Unresolved
619
Quick Links
Statistics
Share
Contacts

File a complaint to Cinepolis India

Having problems with Cinepolis India?

File a complaint and get it resolved by Cinepolis India customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

Cinepolis India reviews & complaints page 5

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Mehul Suratwala
Aug 21, 2023
Report
Copy

Regarding tickets issue

I have booked my ticket for OMG 2 movie today..payment done but ticket not issued to me by cinepolis..this is my order id..[protected].kindly do needful...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
kumar2444
Aug 20, 2023
Aug 21, 2023
This thread was updated on Aug 21, 2023
Report
Copy

AC switched off at Cinepolis Shantiniketan

Address: Cinepolis Shantiniketan at Nexus shantiniketan mall, Bangalore

I booked a movie ticket for 2 (VIP tickets) by paying a premium fees
Place Cinepolis Shantiniketan at Nexus shantiniketan mall Whitefield, Bangalore
Date of booking-18 August
Audi number 10
6.50 PM show
The air conditioning of the hall was switched off exactly at 9 pm leading to lot of suffocation and hot temperature in the cinema hall
This is not the first time this happened
This cinema hall...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
SNadeem
Aug 19, 2023
Report
Copy

Regarding the refund after tickets not booked

Hi,
I booked 2 movie tickets using your mobile app on 13/08/23 after payment was done your pathetic app redirected me to another page and then there was no ticket visible i don't even receive a message or email form Cinepolis team that my booking has been confirmed or not but i made the payment.After this incident i tried reaching the support but they are not available i emailed them at [protected]@cinepolis.com but wither they shut down...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kr001
Aug 17, 2023
Aug 18, 2023
This thread was updated on Aug 18, 2023
Report
Copy

Ticket refund -

Address: Kochi

I accidentally booked tickets for the wrong movie. Can I get a refund?...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
C
Chitra37
from Bhopal, Madhya Pradesh
Aug 14, 2023
Aug 14, 2023
This thread was updated on Aug 14, 2023
Report
Copy

Money paid but ticket not issued

I booked 10 tickets for gadar 2 at ashima mall bhopal on saturday 12 th August. I made the payment through UPI and the amount was deducted but tickets were not issued. Kindly refund my money back asap. The amount is Rs 3177...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
C
Chitra37
from Bhopal, Madhya Pradesh
Aug 14, 2023
Report
Copy

Money deducted tickets not issued

I booked for gadar 2 movie tickets the amount was deducted but tickets were not issued. Please refund the asap...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Docsan
from LUCKNOW, Uttar Pradesh
Aug 13, 2023
Aug 14, 2023
This thread was updated on Aug 14, 2023
Report
Copy

Nuisance in the hall

Went to watch jailer on 13th August, 7.05pm show in one awadh, Lucknow.A gang of men were passing lewd comments, dancing, banging seats throughout the movie.Spoke to the manager, but had no impact.Hereby attaching their video...
+1 videos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
from Thane, Maharashtra
Aug 12, 2023
Aug 13, 2023
This thread was updated on Aug 13, 2023
Report
Copy

Payment deducted but ticket not received

I made a booking of 2 tickets for movie OMG 2 for Date :13/8/2023 Venue Cinépolis VIP Viviana Time: 10:00am Seats D1 & D2. Ticket cost was ₹1400+ 118. I was told to make a payment of 1458 after reducing my 60 Cinépolis loyalty points. I paid through Google Pay but did not receive the tickets inspite of amount being debited from my bank account.
Complaining here as I did not find suitable help/ support on the Cinépolis app...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
from Thane, Maharashtra
Aug 12, 2023
Report
Copy

Amount deducted from account. Did not receive ticket

I booked two tickets for movie OMG 2 on 13/08/2023 at Cinépolis Viviana, Thane 10:00 am or 10:20 am show. Not sure about the timing. I paid thi Google Pay. Amount of ₹1458 ( ticket amount 1581-60 Cinépolis points) was deducted from my bank account but I did not receive the ticket .
Appealing here as there is no help/ support on the app...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
W
waseeonak
Aug 5, 2023
Aug 13, 2023
This thread was updated on Aug 13, 2023
Report
Copy

Integrity issue

Address: Cinepolis VR,Nagpur

My name is Raunak Vase or I am an employee of Cinepolis VR Nagpur, I sincerely want to file an upper case against Surendra Yadav, MOD of Cinepolis, because Surendra Yadav should give entry to the customer without ticket and keep the cash payment with him and give the entry to the customer. And tell the unit head that the unit head does not want to take any action.
In Cinepolis night shift they give entry to customer without ticket...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
from Mohali, Punjab
Aug 4, 2023
Aug 5, 2023
This thread was updated on Aug 5, 2023
Report
Copy

Refund my amount Rs 2086

Address: Mohali

Sir I have book 9 ticket on 31st July
Payment done
No tickets received, no massage received
Please refund my amount Rs 2086...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
U
uday
from Mumbai, Maharashtra
Aug 1, 2023
Aug 4, 2023
This thread was updated on Aug 4, 2023
Report
Copy

Refund pending from 50 days of Failed Transaction

I have booked movie ticket online from Cinepolis Web site transaction got Failed 2 times but refund not done from 50 days and customer care agents are of no use their manager in cinema place are also only giving dates and resolution not happening very pathetic service from Cinepolis India...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
Devansh Dhadda
Aug 1, 2023
Report
Copy

Late movie

Address: World Trade park Jaipur

I am in Cinepolis world Trade park, Jaipur, show was of 12:30 pm, it's been 1 pm and still movie hasn't started, I want refund for my ticket for wasting 30 minutes of mine...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sanskruti Thakur
Jul 29, 2023
Jul 30, 2023
This thread was updated on Jul 30, 2023
Report
Copy

Ticket Cancellation and Refund

Address: Railway Station, Seawoods Grand Central Mall, above Seawoods, Navi Mumbai, Maharashtra 400706

I recently booked Oppenheimer tickets at Nexus Seawoods, Nerul. After the payment, I realised I booked it for the wrong timings. I spent about 1900 on these tickets. I wanted to cancel but there was no option for cancellation. I know it was a mistake on my part but please make a cancel option available. You guys already ask 200Rs for charges. What if I had made bookings at the wrong location? Who'd be willing to buy it? Please look into this...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
Pushkar0311
from Muzaffarpur, Bihar
Jul 29, 2023
Jul 29, 2023
This thread was updated on Jul 29, 2023
Report
Copy

Price issue

You have to give offer its too costly everytime. If movie gets older then you have to less the price of ticket and give some offers...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
ASHOK BHAMBHANI
from Noida, Uttar Pradesh
Jul 28, 2023
Jul 29, 2023
This thread was updated on Jul 29, 2023
Report
Copy

Regarding price reduction on food items

Dear sir

As you well aware of the recent gst rate reduction of food items sold by cinemas, cinepolis, vadodara at inorbit mall started to charge at lower rate I.e. at 5% rate in invoice but instead of passing the benefits to the customer, they have increased their basic price and collecting the total prices same as charging before.

My complian is that govt reduce the gst rates for consumers but the same is not...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
SushdiyaRana
from Bhubaneswar, Odisha
Jul 27, 2023
Jul 28, 2023
This thread was updated on Jul 28, 2023
Report
Copy

I paid for two tickets but didn't receive any booking confirmation

I booked two tickets, I made the payment via UPI but didn't receive any confirmation of booking though I received a payment confirmation.I would request Cinepolis to either send me a booking confirmation or give me a refund.I am attaching the email payment confirmation that I received...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Shalini Vinod
from Ernakulam, Kerala
Jul 27, 2023
Jul 28, 2023
This thread was updated on Jul 28, 2023
Report
Copy

I booked for sunday and the tickets came for today

Address: kochi kerala
Website: WWW.CINEPOLISINDIA.COM

I had booked for 4 tickets for barbie on sunday. There was some promotion on Hdfc credit card so I tried that but when I went for payment they said it is not applicable for this card number so I tried with debit card as there was a promotion on that too. But that also said not valid for this card. So I closed the promotions and went ahead with the booking and then at the end got the tickets for today Thursday instead of sunday . Your system...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sambhav mutha
from Noida, Uttar Pradesh
Jul 22, 2023
Jul 22, 2023
This thread was updated on Jul 22, 2023
Report
Copy

The staff seems to have stolen my forgotten item

Address: Cinepolis Seasons Pune

On 12th July 3:40pm, I watched Mission Impossible Dead Reckoning in 4dx screen at Cinepolis Seasons mall, Pune. Unfortunately my wireless earbud's case must have slipped from my pocket that day.

On 19th July, I visited to enquire if they had found it. The person at the ticket counter confirmed that they had found it and showed the picture of the earbuds from their internal whatsapp group. He sent me to a person whose name...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
L
Lata Meena
Jul 18, 2023
Jul 19, 2023
This thread was updated on Jul 19, 2023
Report
Copy

Misbehaving

Main 8 saal ke ke bacche ki ma hu aur aur 10 /07/20 ko 5 baje ke aaspas ham movies dekhen gaye kaha per MR vikaash Sharma ne mere saath bed word ka use kiya aur aur mujhse misbehav kiya...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy