Club Mahindra Holidays Complaints & Reviews

Dear all,

I am a member with club mahindra since 2013. So far, i have tried to book 5 holidays with them but i have been successful in booking only 2 and that too after wasting a lot in terms of my time and energy with their staff and systems.

You will always face the following issues: -

1. Non-availability of rooms: you will always find that the rooms in a particular resort that you want to book are unavailable for the dates on which you want to travel. This will happen even if you plan your holidays 2-3 months in advance! You won't get the rooms even in the blue season which is their lowest and covers off-season days!

2. Poor response from their customer care team: you won't get a response to your emails until you send them few strong reminders. Also, the response would be highly unprofessional with standard lines and no resolution to the actual problem.

Finally, after wasting 10-15 days over phone and email with the various representatives of club mahindra, if you are lucky enough, you will get your holidays booked but at a resort and dates of their choice (Not yours).

I wanted to terminate my membership but the refund amount is only 10-15% of the total amount invested by me so far. So, i am badly stuck with club mahindra and sharing my experience with all of you so that you could stay away from these frauds.

Regards,
Nitin oberoi

My membership no. Is 2719730

This will be my first booking with club mahindra after purchasing membership, iam not able to book resort even 3 months in advance.

Sent e-mail in grievance redressal with no reply

I want to cancel my membership.

I take this as lesson and i want form a group and educate everyone not to become pray to club mahindra.

We do our best to spread this message and if anyone planing to file case in consumer court, i would like to join.

Regards

Kirubakaran
[protected]

My membership no. Is 2803857. After many requests i got membership cancellation request number but your person on phone refused to issue any refund. I’ve not used any booking or service by you & i wasn’t told any condition at the time of signing. I was given false promises at the time of signing so i don’t want continue further. Plz issue my refund.

It's more than 4 months now, several requests made, done a lot of calls to customer service, posted online. But guess what nothing happens till today i haven't received my money back. Club mahindra is intensionally harrassing me because i came to know about lies that their sales executive told me and i cancelled the membership. I was promised multiple times but never fulfilled. I requested all of you guys please don't buy membership from club mahindra. It's scam you won't be able to book a room when you need it. But. Non members can rent the same room. You have to pay yearly fees and on top of that food and other activities in the resort's are very expensive.

Team club mahindra,

I m naresh sharma from ahmedabad, gujarat
Club mahindra member id - 2777596

We are not satisfied from club mahindra after sales services.

As per trailing mail club mahindra person give a goa free trip and rs. 50k food voucher but the person will be not receive any call and not giving any answer. Also note the below mention verbally promiss by tejas darji.

1. 5 day of nadiad resort for 2 family
2. Yearly maintenance charge will be provided by club mahindra for 25 years
3. Goa trip with club mahindra car and driver
4. Bangkok trip for 6 night free


Pl. Solve the problem and refund the payment.

Naresh
Cell - [protected]

Thanks & regards

For, ecad engineers
Ahmedabad
P please don't print this e-mail unless you really need to. Save tree save environment.

On thursday, 31 august, 2017, 10:28:44 am ist, tejas darji wrote:

Dear sir,

As per our discussion kindly find the below mention details which i provide you personally.

1. Goa site seen with self drive car
2. Rcv means food voucher which we convert through reference of rs. 50 k

Kindly do the needful.

Regards

Tejas darji

Sent from my blackberry 10 smartphone.
Disclaimer:- the information contained in this communication is privileged, confidential and is proprietary. This email is solely intended for the use of the addressee. Information in this mail is for mhril business usage only. Any use to other than the addressee is misuse and infringement to proprietorship of mhril. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email or any action or omission taken by you in reliance on it, is strictly prohibited and may be unlawful. If you have received this email in error, please notify us immediately [protected]@mahindraholidays.com.

This company is making fool from last 4.5 months. Not refunding the amount and every time increasing the tenure for refund.
You can see in pictures that in 6th April I recieved a mail according to which I eill get the refund on 10th april as 60 days will be completed. Then they again send mail on 16th april for 30 days. Then another mail on 22 may.
Making fool every time . Completely fraud company

When i joined the club on the second day i requested for cancelling the membership. I got call from mr ravi and he told me to give one chance for managing my holiday.
I told him many question and also for the breakfast charges. So he gave me the attached rate. You can check the same.
Then i told him that i am planning for mahabaleshwar in may. He told me that he will plan the same in club mahindra property and i asked about that if i want to cancel this after that. He assured me that you will get 40% what i paid. Then i just convince for this.

In near time of may i asked multiple time about the booking. Mr ravi/ dhyani told me "ho jayega". Then i just relax about that. Then i received mail for non confirmation of my booking. I again asked to mr ravi he assured me that it is just auto mail you just relax everything would be done.

After reaching mahabaleshwar, there was no booking of me. So mr ravi discussed with nilesh and avail one room for this without knowing second day booking. So i checked in. On the next day one more surprise that breakfast rate is much higher side then the commitment. That was shocking for me. Because it was not expected.

After completing my breakfast i got a call from reception for check out. I again called mr ravi and after 15 min i got a call from him. He told me that i have to pay 7000 rs then he would reverse the same. At that time i have no option so i paid the same. Then next day morning i got call from mr nilesh that now there is no room available in club mahindra nor in sherwood property. I was really shocked and very much regretting on my decision for joining the club mahindra.

I was looking culprit in front of my family for ruining there holiday. I had to shift the luggage to other resort for one day.

So this trip was very much pathetic for me. I joined on name of mahindra and i got this type of harassment.

After this i mailed in your inbox and i didn't get any call. Now i discussed with ms aayushi from ahmedabad branch and she told me that i am not eligible for the refund of the amount. Here my query is that.

1) if it was red season then why mr ravi has committed for the confirmation of room.
2) why breakfast charges is not given as per the current one by mr ravi.
3) if i have availed only one day room so why there is no refund policy.
4) why it is not written black and white for cancellation of the policy?
5) why you are not taking this issue seriously? I am not expecting the same from mahindra group.

In strong word cancel the membership and refund the amount asap. I am expecting good reply from this group.

Membership id is 2800238

Regards,
Deepak dubey

As per email of mr. Ashraf ali he confirmed me that my booking is with inclusion of breakfast (Voucher no. 3347308) but when i confirmed from park royal hotel they refused and told me that my booking is for room only. No breakfast included, i want to know from club mahindra that will they able to provide me revised voucher and also inform to royal park hotel for inclusion of brakfast or i have to go to court with all the evidence i have against club mahindra to sue all of them in court.

Poor service.
Poor management
Poor quality

Waste of money to buy membership of club mahindra, so much follow up required, even to talk with club mahindra guys, we need to post on social media then only they contact us.

I prefer each and everyone to stay away from these fraud company.

Thanks & regards,
Vikramjit singh
+[protected]
Or if above not not reachable please contact at below number;
+[protected]

Membership id: 2794587

How much time it takes to cancel the membership? Serious unprofessional approach and lack of ethics is evident in the way you are just not processing the cancelation even after 20 days of initiating the cancelation. You also charged an emi even after cancelation request was raised. Whenever i call regarding the status of cancelation vague response is provided that it will be done in 5 days. God knows how long your 5days are?
Do business ethically and show some professionalism.
Membership id 2808718

My membership no. 2796965.
I have been repeatedly approaching the customer care of club mahindra to look into the matter but in vain. This is a serious case of fraudulent activity with malafide intentions executed by this company. The chain of events that followed are as follows:

1. On 30/12/2017, a stall was organized in dlf place mall, saket, new delhi by club mahindra to attract new members. Mr. Nakshtar kumar, executive-sales,...

My husband had purchased xvv5oo w10 on 30th sep 2016, we were called for club mahindra promotion meeting with entire family. There we enrolled into club mahindra red membership (Member id: 2728976) on 8th nov 2016 and started emis 13059.00 after paying the initial amount of rs.81315.00.

We have tried to book a destination during the aug 2017 weekend with help of club mahindra employee saurabh siddarth kashyap. We had given him more than 45 days notice to help us avail the resort but he could not get us confirmed booking. According to him we should have tried much earlier as much as 4 months when the booking window opens, this is even after taking red membership.

We then introspected that whether we can really plan our holidays such a long time in advance and came into conclusions that with our current professional and personal commitments its practically not possible to plan a long term trip. This is the reason we could not avail any free days that came along with the above car and neither i could avail free days that came with club mahindra membership. Its because of the car we bought from mahindra that club mahindra approached us which looked good at that time.

I stopped paying emi immediately and tried to reach out to club mahindra via calls and mails to [protected]@clubmahindra.com to cancel our membership and refund the total amount of rs. Rs.1, 74, 700/- paid till july 2017.
Unfortunately there were no serious attempt to reach back to us, there were couple calls trying to persuade us to stay with the membership but when we declined they promised to get back to us which never happened. There was once a mail telling us that they have tried to contact me on my registered number and that for cancellation face to face meeting with be required. We got back to them with alternative number via mail on 24/01/2018 but there was no call or follow up in this regard.

Till today i have not available a single rupee of club mahindra services, all i want is the refund of the money paid to them in a professional manner. I had high regard of mahindra group of companies which is why my husband chose to buy a high end car from them. I also referred my brother who had also taken membership and by now has paid fully his membership amount.

Looking forward to positive response from club mahindra team or i will have to escalate matters.

The company advertises multiple offers. But there is not one single email which they respond to on time. Their sla is 2 days as soon as we register a query. But even after reminders they don't respond. There is no professionalism. I had a query on upgrading my membership for which i have called their call center twice and also sent 4 emails. They haven't had the courtesy to respond to emails. The call center folks informed me that it will be resolved within 1 day but after 72 hours its still not resolved. The first ticket was raised 7 business days ago

My membership no. 2796965.
I have been repeatedly approaching the customer care of club mahindra to look into the matter but in vain. This is a serious case of fraudulent activity with malafide intentions executed by this company. The chain of events that followed are as follows:

1. On 30/12/2017, a stall was organized in dlf place mall, saket, new delhi by club mahindra to attract new members. Mr. Nakshtar kumar, executive-sales, came out with an offer costing rs. 67, 997.00 which had a series of inclusions like 12 club mahindra nights, food vouchers costing rs.8000.00, one week stay at rci, 2 nights/3 days stay 10 times i. E. 20 nights, 10 bookmyshow movie vouchers each costing rs. 200.00, gold vouchers worth rs. 7500.00 from, zozo day activity vouchers, on the spot offer for complimentary stay in club mahindra resort, shimla. All this was included in a one-time payment of rs. 67, 997/- (Rupees sixty seven thousand nine hundred ninety seven only) the only cost of the package and unlimited period to avail the offer and it was said that this is a promotional offer to make new members. The entire amount of rs. 67, 997/- was paid by using my american express supplementary credit card.
2. After this, my incorrect e-mail address, mobile number and date of birth were deliberately entered in their records so that validation cannot be carried out. A fake e-mail id 'sima. [protected]@gmail.com', a different mobile no. [protected] and incorrect date of birth '18/05/1985' were entered in the records so that i cannot create my profile on club mahindra portal and access my account and also the verification process cannot be carried out by the club mahindra verification team with me.
3. After contacting mr. Nakshtar kumar, he kept giving false promises and assurances that the vouchers will be sent in a day or two which was a lie. He kept blaming the back-end team for incorrect entry of data.
4. To my shock, on 08/05/2018 an amount of rs. 10, 259/- was processed by mahindra holidays & resorts india limited against my american express supplementary credit card, which was used for making payment of rs. 67, 997.00 on 30/12/2017. It is clearly evident that the details of my credit card were captured without my consent. On further inquiry from club mahindra head office in chennai, i was told that i have a 25 years plan costing more than rs. 3 lakhs against my name for which emi of rs. 10, 295/- is being charged. This is again a fraud as the credit card which was used to make payment of rs. 67, 997/- on 30/12/2017 has been misused by using the privilege given to hotels and airlines that they can execute transactions using only card no. And cvv without pin. It has been a case of fraudulent transaction and unauthorized access to my card. Above all, i never purchased any package spanning 25 years, it was registered against my name in a fraudulent manner.
5. All the points mentioned above indicate towards a series of crimes carried out by the company under the brand name of club mahindra.
6. I have been complaining consistently against the above malpractices by phone and and a series of e-mails, but they all went unnoticed and only false promises are being made by their chennai office.
Club mahindra is required to refund my entire amount of rs. 67, 997.00 which has been extracted from me under false and fraudulent scheme which does not exist, at the earliest. Also the amount of rs. 10, 295/-, which has been charged against my card needs to be refunded.
I have been denied verification process by a systematic foul-play happening at your end and a package has been registered against my name which i never purchased.
Based on my experience, i advice that please stay away from this company and do not risk your hard-earned money.

I had booed club mahindra coorg on 21st thr 18 make my trip. Id nh2p[protected]. The stay was from 25th april to 27th april. The voucher said the amout is payable on check out. But my credit card was debited twice on 23rd april even before checking out. I am still awaiting refund with interest of 24% for extra debit and early debit for the amount payable on check out of the hotel. I have complained to mmt. They said they have taken up with hotel.

Clubs executive forced me to attain presentation promised gift voucher and movie tickets. Venue far away from my house, anyhow, though having health issues, i with my wife went there, at rr city mall, ghatkoper, wasted my 6 hours and petrol and money, representative there took 21/2 hours explaining about company resorts, at end he said, he will send vouchers at my mail address, but till date i have not recieved it, i attended presentation on 7/05/2018 at rr city mall at 5/30, myself ramesh lalwani, rr city mall club mahindra holidays,

This is with reference to letter dated 06/06/2017 from club mahindra on the subject of gifts disbursement process – cash back enclosing cheque no. 85082 dated 31/05/2017 for rs.5000/-. This is towards cashback discount which is part of enrollment offer.

This cheque could not be deposited in time by the undersigned and it has become stale as three months have passed since the date of issue of the cheque i. E. 31/05/2017. Hence it is requested that a fresh cheque may be issued and sent to my new address in chennai given below.

It may be noted that the undersigned is working in indian oil corporation ltd and i have been transferred from delhi to chennai. My new address in chennai is given below. Kindly update the same in your records & confirm.

New address philip devasia
B1, 1st floor, devasalayam’s, golden symphony apartments
91, harrington road
Chetpet, chennai – 600 031

But the fresh cheque has not been received by me till date.

Hi sir I'm divyani from Bangalore I ve been trying to book my voucher of 2 nights and 3 days in coorg virajpet and it's showing bookings closed I called customer care they also dint show interest there ll at least be 2 rooms as security in ur club please do the needful and book our tickets please we want to experience ur club mahindra resorts please don't disappoint us

I got a call from one the executive from club mahindra stating that we have been selected for gift voucher from the club mahindra and called us to meet at their office to collect the voucher. Infact the executive told that if we will not come and collect, his hob will be in danger.
Firstly they explained all the things after that they forced us to take the membership on the spot and as we said that we need time to think before investing amt the executive their started talking in a very rude manner.

He just left us on the table and went without saying anything...

We were least interested in free gift but did not expected such a rude and rubbish behaviour which shows your status in hospitality...
No wonder if you did not wanted to issue the coupons why the hell you promoting yourself and making people fool...
Really saying club mahindra not a worth... Pls dont be cheated...

This is nitasha pawar i had opted for club mahindra membership plan, earlier i had given a request for the cancellation of my membership as well for the refund amount & i was been told that same will be processed & informed to you, but still same has not been done & again i received a call for the on the confirmation of refund payment.

Request you to check the same from your end & initiate the refund process asap.

Below are details for your reference & communication:
Member id: 2380813
Member name: mr pradeep pawar
Co-applicant name : nitasha pawar
Season: blue
Membership tenure : 25 years
Mobile no :[protected]/[protected]
—
Regards, nitasha pawar

This is such a fake company. I canceled my membership within 2 days of taking it. And they saud that money will be refunded within 15-30 days as member id is not yet generated, but they delayed the process for a month. Deliberately created membership id although I have initiated cancel request and after that they said they will refund money in 60 days. After 60 days when I asked for refund they said it’ll take 30 days more and now its more than 4 months, they are neither refunding amount nor they are answering to the mails .
SUCH A FRAUD COMPANY THIS IS.

DONT TAKE ITS MEMBERSHIP