Club Mahindra Holidays Complaints & Reviews

Facts were hidden when we were sold the membership. They said there were no hidden charges and most of their international resorts had extra charges. It's been less than a month that we took the membership and have not availed of any of their facilities. Based on the incorrect facts stated during their sales, we decided to cancel the membership. We have been calling, emailing and even escalating the complaint but no one is responding and they are not taking about our refund at all. We have to receive refund of around 2 lac inr, which is a big amount.
I don't know why they are behaving so carelessly and inhumanly with us. Please help.

Membership id: 2816365

Thanks
Ramnath pai

Member ID: 26494
Member Since: 2003
Waitlist Number: 678131

I have booked this reservation for the resort in Ganpatipule for July almost a month ago and it was already in the waitlist. I have waited patiently for it to clear but it doesn't look like it will clear.
All this while the hotel is still available on other aggregator websites. The attached image shows the availability as on date.

It's...

I applied for club mahindra membership after a presentation from the sales team. Given no much time to think, i was compelled to take their membership. I was told that i will be eligible for full refund if their services are not good within 7 working days. After seeing the reviews from many websites and friends, decided to cancel the application the very next day. Made the request through membership relations team but still they proceeded with my application. Even after multiple emails, no phone calls from the team. It seems they don't have a proper policy for cancellation of application before membership. I got to know from a close friend that it will take a quiet long time sometimes even 6 months to get the refund even after cancellation immediately. I feel it is an unethical business practice to have such a long duration for refund even after returning the documents within 1 or 2 days.

Hi,
This is regarding the call i received on 18th may 2018, asking wheather i have purchased a new hyundai i20 car recently, i said yes then that lady told me that i am lucky winner and i have won a gift voucher from club mahindra for a 2n/3d stay in any of their resorts in india. I was asked to come to crowne plaza, there it a marketing strategy to enroll customer for membership. At the end of the day i was given a coupon which i cannot even redeem all the resorts shows its full no rooms available. Its jus a trap, is club mahindra trying to fool people? Wasting our time giving a useless coupon which cannot be reedeem,
I need a solution for this wasting my time.

Hi i am taken membership of club mahindra as a brand name, and during joining to club mahindra sales officer committed lots of things, which was never and ever fulfilled by them and money was wasted like anything by joining to club mahindra membership.
At joining i have discussed and agreed that first i will see services and than go forward, if any solution on that please let me know or i am not interested to join in club mahindra, he has advised me to join and pay 25570 once than 6522 three installment and you enjoy 10 days stay at our best 45 report all over the india and also 7 rsi out side india in 1br. You tried once first trip if suitable other payment will be paid in installment after ward.
I have agreed and to many more commitment i'phone once first installment debited you have received, not received yet so many follow up every time new new false reasons, that's not enough in booking lots of follow up and no booking get in 1br and from 2 months earlier booking confirmation ask but at end not given booking in nainital and total plan disturb, think that we take membership for comfort.

A senior sales person of club mahindra through false promise of complimentary offers and free rci offer lured me into purchasing the club mahindra membership. After purchasing the membership< i found all claims and offers to be false.

I raised the complained several times with the sales person, customer care, delhi office of club mahindra but did not get any response and instead club mahindra kept on sending ecs for deduction of emi, so i decided to keep my personal account out of balance to avoid their ecs as they were not listening to my grievances, after this i started getting calls from club mahindra requesting for emi to which i replied and made them aware of my outstanding and unaddressed grievance to which they assured to take action but no action has been taken till date and they have even deducted emi when ever i mistakenly left balance in my account.

I request this forum to look into this matter as clum mahindra has looted my earned down payment and emi payments through cheating and fraud.

Club mahindra membership number : 2735547

I was lured by a friend and the club mahindra sales person to apply for its membership, but little did i know of how disastrous it would be! I have a blue studio membership, and even if resorts are empty a few days before a higher studio season, they will not give them to you. While i knew it was an off-season package, i didn't expect to be fleecing money this way by offering rajasthan in april-may, sikkim in the rains, etc.! When i called to ask about cancellation of membership, i was told that i would get only 20-30k back!!! I tried calling after some months, and this time, a new rule! I cannot surrender my membership until 5 years! All this for paying more than 2 lakhs for it! Not to mention the exorbitant maintenance annual fees! Please help me surrender it and help me get at least a decent amount of refund.

I see that you have debited 1.5 nights from my account due to cancellation (. I would like to bring to your notice that i had booked the holiday by mistake from my user id to pondichery. The holiday was for my parents, mr satish k mishra, who have their own booking id.

Hence i have re-booked them on the same dates to the same resort with their booking id.

Reqeust you to please credit the complete 3 days holiday into my account. Please confirm urgently

Best regards,

Ashish mishra

Sir, i got redeem voucher for purchsae of xuv mahindra car, but i dont get reservation in resorts till date and voucher is expiring on 08.06.2018, please help to get in resort at mussorie for 3 days i. E. 02.09.2018 to 04.09.2018, which is showing available but transaction being failed repeatedly.

Regards kamal kant contact [protected]
Redeem voucher regn. No. 572pt745rq

Dear sir/ madam

I was in the process of obtaining in cm membership. On 4th apr 2018, i requested for some corrections, which was replied back on 10th apr 2018.

On 11th apr, i received message for missing documents, in the absence of which my membership log in procedure is not being done. Same day i enquired about missing docs, but no reply from cm.

On 17th apr again same mail for missing docs was received and i asked the very same day about missing docs, but no reply again from club mahindra. Somehow during this period, i was also not satisfied with cm while planning family holiday.

On 18th apr i requested cm contact person, with whom i was dealing in vizag and informed over phone as well as through sms to cancel my membership. (I have record of the same)

On 21st apr, i sent email to member relation for the same. Got a message next day, that you will be contacting in 2-3 working days.

On 24th apr evening got a mail, informing that cm tried to contact me over phone, but couldn’t contact and asked me the convenient time to talk. Which i replied on 26th apr evening. I confirmed to call me back on 27th morning by 9 am.

I didn’t receive any call or message from cm after that.

I got surprised to find the deduction of emi from my credit card on 16th may 18, almost 25 days later from my cancellation request, without any notice to my requests.

Please take a look on the series of events and arrange to process complete refund of subscription made/ deducted so far.

I joined club mahindra corbet dhikhuli in 1st november 2016 to 24th april 2018. Your agreement with me 24000 thousand in 1 year completing my job they don't giving me my sevice charge and my one time payment 24000... I am waiting for my salary and everything. I won't clear satisfaction when i got my salary and all. Please i am waiting for your help. Thankyou

Till yesterday, my family details were available in my online account. I booked a resort on my spouse name yesterday.

Today to my shock, details of all family members are missing from my account. And i tried updating the same but club mahindra site won't allow me to do that.

Called call center to seek help to do the booking but they say unless family member details are updated, they cannot do a booking. They also confirmed that family member details are lost due to technical issues and they won't be able to restore them.

They asked me to send a screenshot of the issue i am facing and based on that they will try to help me further. Looks like club mahindra is upto some mischief but are not transparent on the same.

I am waiting for my refund amount from club Mahindra from last 5 months. After several commitments by club Mahindra verbal and written nothing happens. They are purposely harrassing their members who cancel their membership.
I requested for my membership cancellation on 4th of January 2018 by registered post and email.
They only replied to my request after posting this issue on social media. In this fast world how can it take more than 5 months to refund this amount.

Name : pankaj h ganatra
Member id : 2812041

I have paid 15% down payment of rs. 27675/- for my membership on 30.03.18
On the very second day i. E. 01.04.18, i have emailed for cancellation of my membership and asked for refund of rs. 27675/-

Then after i have emailed for the same for about 50 times and called to customer care and sales executives no. Of times. But there is no response for the same.

Till today i have not received refund of rs. 27675/-

Hi
I want a refund of the money we paid for the club mahindra membership. I am unhappy, dissatisfied and fed up of calling your people in office. I request you to look into my complaint and refund the money or make any other arrangements. Hate this kind customer service. I am a club mahindra member from past 10 years. I haven’t used your service till date. Now when i wanted to book a hotel, you have told me to pay up extra. I don’t want to do it anymore. I request you to refund all the money i paid till now or make any other arrangements.
Thank you
Amjed ahmed

I've cancelled my membership immediately on next day of taking it. And continuously mailing & calling them for refund of rs. 50620/- but still nothing is refunded and message & call for next emi cut is coming. After cancellation, not a single call or reply i received through that #.
I don't know which language these animals are understanding???

Dear all,

I am a member with club mahindra since 2013. So far, i have tried to book 5 holidays with them but i have been successful in booking only 2 and that too after wasting a lot in terms of my time and energy with their staff and systems.

You will always face the following issues: -

1. Non-availability of rooms: you will always find that the rooms in a particular resort that you want to book are unavailable for the dates on which you want to travel. This will happen even if you plan your holidays 2-3 months in advance! You won't get the rooms even in the blue season which is their lowest and covers off-season days!

2. Poor response from their customer care team: you won't get a response to your emails until you send them few strong reminders. Also, the response would be highly unprofessional with standard lines and no resolution to the actual problem.

Finally, after wasting 10-15 days over phone and email with the various representatives of club mahindra, if you are lucky enough, you will get your holidays booked but at a resort and dates of their choice (Not yours).

I wanted to terminate my membership but the refund amount is only 10-15% of the total amount invested by me so far. So, i am badly stuck with club mahindra and sharing my experience with all of you so that you could stay away from these frauds.

Regards,
Nitin oberoi

My membership no. Is 2719730

This will be my first booking with club mahindra after purchasing membership, iam not able to book resort even 3 months in advance.

Sent e-mail in grievance redressal with no reply

I want to cancel my membership.

I take this as lesson and i want form a group and educate everyone not to become pray to club mahindra.

We do our best to spread this message and if anyone planing to file case in consumer court, i would like to join.

Regards

Kirubakaran
[protected]

My membership no. Is 2803857. After many requests i got membership cancellation request number but your person on phone refused to issue any refund. I’ve not used any booking or service by you & i wasn’t told any condition at the time of signing. I was given false promises at the time of signing so i don’t want continue further. Plz issue my refund.

It's more than 4 months now, several requests made, done a lot of calls to customer service, posted online. But guess what nothing happens till today i haven't received my money back. Club mahindra is intensionally harrassing me because i came to know about lies that their sales executive told me and i cancelled the membership. I was promised multiple times but never fulfilled. I requested all of you guys please don't buy membership from club mahindra. It's scam you won't be able to book a room when you need it. But. Non members can rent the same room. You have to pay yearly fees and on top of that food and other activities in the resort's are very expensive.