ACT Fibernet Complaints & Reviews

Hi iam mahesh kumar i had taken beam broad band connection on 23/8/2011 mail id is [protected]@gmail.com, on the next day of connection problems started,

1, At the time of connection your exe promised about the services of the connection i, e abovt speed of the net he says that it is 512 kbps, but it is comming 100 kbps

2. Inter net is not comming i called up the exe Mr. Nawaz mob numb : [protected], he answer me do not callme on my mobile, and he says that give the complaint to the customer care office he will take care.

3. I complained to the customer care he promised me your problem will solved with in 24 hrs, technician will came to my house he says that, the box of the connection given it is full and problem will raised, technician said you to fix the new box your problem will solved, i agree for that to fix new box he promised me by tomarrow i, e 26/8/2011 by 10a.m. i will fix the new box, he does not came to my house by 5p.m. he came to my house and says that the new box not at came to my office it will take time.

4. At the time of connection your exe doesnot know that the box is full problem will arised contnusely, and you to fix new box, more ever technician asking money for new connection and is demanding to us.

5. If this type of service you are providing to the customer who as taken new connection in the begning hrs only facing many problems, if i have to recommend to new customer to u what is the use of that, if i faced so many problems till know it will not retified properly and the connection will dancing to our system

i request u to solve my problem immedtly, other wise please remove your connection and return my money what i had payed to u . thank u

Regards
T mahesh kumar
[protected]

I have taken a beam telecom broad band connection, since the date i have taken it is nearly one month. There is a regular problem of not accessing the internet though there is a beam telecom box in my neighbour house. i have paid Six months payment before taking connection, now i am facing a lot of problem i am not able to complete my works in time.if i give a complaint to the customer care they will say that within 24 hrs your problem will be solved. but i can say that not 24 hrs it is 24 days the complaint will solved. Praveen hyderabad.

what the hell? still not getting the check.how long you guys gonna take?
its not about how big or small the amount is.its about being professionalism.

do the needful.
i am really tired of calling the cust. care.have to try 10 times to talk to you.

Dear Sir,

Iam R.shiva kumar my register no is [protected].

i given a request for shiffting connection from sr nagar to safilguda (seeta ram nagar ) on August 28th.And from August 28th onwords iam calling to your call center No.[protected] daily and iam asking the internet connection.but call center persons and superviours are saying connection will get with in 48 hours from Aug 28th onwords.but till now i dint get the connection.

i have total 40 ticket numbers but no action :-
ticket no:-
1.2936922
2.2902222
3.2937652
4.2958542
5.2966535
6.2966543
7.2969779
8.2933528
9.2975704
10.2966543
11.2966543
12.2978886
13.2990863
14.2958542
15.2993995
16.2998477
17.2998500
18.2969779
19.2998500
20.2975704
21.3008311
22.3009118
23.2978886
24.3010844
25.3018924
26.2990863
27.2998477
28.3008311
29.3009118
30.3049249
31.3101308
32.3060618
33.3060541
34.3060476
35.3092650
this number of times i called your call center but your end no respon and no one have curtasee to give the connection .
And Mr.Khan and Mr.sunilkumar these two guyes was giving angrey answers to me.

when i will get the connection pl let ne now.

Regards
shiva
ph:[protected].

Hi Man,

you are right Beam telecom is a worst company in this word there is no customer support nothing again and again they only open tickets and that it no action against your complain...

Amit Dwivei

Same I have also faced...

Hi,

This is Y.L.Prasad, a customer of Beam. I paid 1 year bill in advance and when I asked to change my connection with in Kukatpally, Hyderabad on 22Feb2013 and today is 12-Mar-2013. Since last 22 days I contacted them not less than 15 times for the service, But the service is horrible.

I don't know what to do now, Can anyone suggest me what shall I do now, I just want to teach them a lesson so that, They won't behave like this with any other customer.

Changing the address taking 20 days is something pathetic, which I cannot understand how these people are running their show.

I can say Beam is BAD...BAD...Very BAD... WORST.

I am Sorry to say Like this, But this is what I got from Beam, and I really feel it.

I wasted in discussing this problem for more than 7 hrs in cell phone, you can Imagine how annoyed I am with them.

Prasad.Y.L
[protected]

No complaints just need information — need broadband connection

Dear Sir/Madam,

With due respect,

I live in Kishanpura PO Gurumajra, Teh Nalagarh, Distt. Solan. I am with BSNL since i can say last 15 years at my home phone and now i need broadband connection or internet connection. Could you please send me detail how to get same. I shall be highly thankful to you.

Many Thanks
Surender S. Saini

Airtel Broadband — not providing broadband connection after taking money in advance

I applied for broadband connectivity 1.5 month back, at the airtel office . (Shoprrix mall, sec 61 Noida).The Person name Sanjeev has entertained my request.I asked him to check for connection slots in my society
Varun apartments, Sector 62 Noida.he tol dme 38 slots are available.after this I paid him 500 rupees cash as installation charges. till now they havent issued any connection.when ever i asked about connection they always told me, we are not allowed to enter in your society.I have checked this thing with the secretory of society.There is no such problems even we have some existing airtel connections in our society.

the most ugly customer support is air tel cs

1 & 1 Broadband Internet — unwilling to provide after sale service

It' s been seven days since i have taken an internet connection from 1 & 1 broadband internet. In the said time i have complaint thrice that the service was not working. Yesterday (03/06/2009) again as the service was not working i called to complaint upon which i was told i would be called back. After 45 minutes i had to call back. I was then informed that an engineer would be coming to my place. This was at 8:45 pm. Again at 9:45 I call back to inquire. I'm told that the engineer is in my complex and would come once he finishes his work. I told the person over the phone that to tell me an exact time as it was getting late. He tells me it could take 15mins or 2hours. After an argument he tells me this is the service he can provided and if i don't like to stop using the service. As the standard of service was not acceptable I told him to give me a refund for the remain days as i have a 3 months per paid package. The gentleman over the phone tells me he will not give me a refund and i should do whatever i want to do.

My services have to been restored. This is the most pathetic service i have ever received.

I applied for broadband connectivity 1.5 month back, through an Aitel person .The Person name Pateel (No:[protected]) has entertained my request.I asked him to check for connection slots in my place Thimahaih garden, R T nager .he tol dme slots are not available.after this I paid him 500 rupees cash as installation charges. till now they havent issued any connection.when ever i asked about connection they always told me, your money will be reembressed and they will give the check.Then I called the an Airet employ (He told me he is working in Airtel) he is also telling the same.His name is Vikas and his mob number [protected].last week I called him lot times but he is not taking the call and no reply from his side .So im writing this to Airtel So please do the needful.

Airtel Broadband — Besides payment Broadband not Installed for 4 months

Dear Sir,

I want to bring into your Kind notice the Harassment which I faced from AirTel.

AirTel call centre called me from Mohali more then 200 times and requested me to buy a Land line and Broadband @ of 850/-. Since they had made my life miserable I decided to buy one and paid money on on 23/04/2009 under Recpt No 610198 SEF NO 535732 Rcpt issued by Plot No -159, Phase -1 Ind Area, Chandigarh . I was promised that the Broad band will be installed with in 2 days. After 3-4 days I was told that due to some problem it will take some time, I gave them one week and in the mean time I bought a Computer worth 40, 000/-. After a week again they requested for some more time, Nothing happened since then, After almost ten days some one came to my Residence who called his boss from my residence and handed over the phone to me, I was shocked to hear when he asked me that Aortal was unable to process my request and that he will think to refund my money.
I feel this is clear a case of harassment and Iam not going to let this issue die.
First Iam forced to buy a connection and then they made me buy a PC, I cannot expect this service from Airtel.
I hold a Vodafone Connection, Believe me Iam very satisfied that don’t Cheat people the way AirTel does.
My concern is that AirTel should be stopped to collect their wealth like this,
Four Months and no one is bothered to pay attention to my problem.
Why this type of Bias towards me by this company???????
KIndly investigate the matter,
Also I should be paid compensation of 100, 000 for the harassment which I have been through all these days.

I hope I will get justice from your End.

Best Regards

Abid Hussain
House No 1162/7
Panchkula Haryana India
130109.
[protected]

Broadband — NO network after 1 week of Installation

like to register a complaint against MTNL Delhi.

My phone no. is 27556295, i am not satisfied with their service and their Internet broadband connection, which they installed to my place on 5th Sep. '09 (Saturday). My Internet Connection has not even started. Every time i call customer care, they give a different no. to call.I have opted for unlimited plan.I have also made several complaint to MTNL TOll free no's 1500, 1504 and 198, and i also informed that the connection has not been activated yet.They gave me no. for Rohini Sec-9 sanchar Haat to contact Mr. Jain. However, Mr. Jain is never available. Irrespective of the no. of complaints, this has npt been rectified yet.
I am suffering a lot from this irresponsible behavior of MTNL Broadband department. I am requesting MTNL Department to please do the needful, otherwise i'll move towards the Consumer Court regarding this matter .My Name is Gunjan Chawla Phone No[protected]

Airtel Broadband — Not installing broadband connection after taking 3 months advance payment

Hi,
My form number for Airtel broadband connection is CH 947595.I had completed all the formalities regarding the former approximately 15 days back and had paid 3 months advance of Rs 5100. In spite of all this the company has not installed the connection on the time promised by them i.e 2 days and the people related are not picking up any calls made by me.When I asked them to refund the money they are are saying that this will take 20 days more.As I am in urgent need of internet connection i would like you to help me in getting the money back and as well as in seeking compensation from the airtel service provider.For any further detail please contact on [protected],[protected]

Thanks and regards
Mukul Bindal

Airtel Broadband — Money not refunded - 3 months(approx)

Hi,

We have applied broadband for our room in my friends name (Kather Meeran) on 28th August 2009. Executive named mr. Arun kumar took Rs.1000/- (Cash) from us on the same day. In the mid of September they said there is no peacbility in our area. We requested to raise for a refund. From the mid of September, we did not get a refund till now. We raised many compaints with customer care, they are calling me and asking about the issue and tell us we will revert to conecerned deaprtment but nobody gives a clear idea. I proived cash to the sales executive but customer care exective told me there is a cheque provided with application. We are not sure where is the problem lies. But till now I did not get my money back. Executive never attend any of my calls. When I contacted the office Telephone number in his visting card, it says "Number not found"

Application No:- TBLR - 004740
Name:- Kather Meeran.
Complaint No:[protected] many complaints logged but i dont have remaining number)


Executive Name:- Arun Kumar (Lead Officer - Sales)
Office Address:-

Bharti Airtel Services Limited
"Arden Fair", 2 & 3 rd Floor,
Next to Corporation Bank, Pai Layout,
Old Madras Road, Bangalore - 560016.
Tel:- +[protected]

Email:- v.[protected]@airtel.in

I wrote a email to the mail address (v.[protected]@airtel.in) but no reply.

Please close this ASAP.


Regards,
Karthikeyan M

i strongly agree to this issue.We are also facing the same problem from july 2009, we paid the money for router but then they said they can't provide the connection.From then onwards we are waiting for our money.This is the worst customer service we have ever seen.

Broadband — Bad Customer Service - They are actually fraud. They will always misguide you

I had applied for a reliance connection and I got the connection after 20 days.( where as in airtel and any other service provider you will get a connection on the same day).
and secondly the last date for my billing was 1st feb 2010 and on 20th jan they have have disconnect my connection. The reason was payment was not made for the last bill the due date for which was 1st feb 2010.

I called up customer care , every time they are misguiding me.

I thought it's ok... so I paid the money of my last bill and it has been 3 days I still have not got the connection back..

Never go for a Reliance broadband connection. They will make you fool.

I am also facing similar issue: My application number is CH1035568 given on 5th July, 2010 and till this time i am not given a connection. I was given a promise that it will be given within 2 days time. As the sales person Malathi - [protected] was not responding had raised for cancellation with the Customer care on 8th July. They were not ready to take up a cancellation request saying the TAT is till 16th July. Had taken this up with Appeallate Authority - Aravind[protected] for taking up cancellation vide complaint no.34822932. Instead of taking up cancellation ethey sent somebody to my house at 8.00pm and that guy installed the phone made few lot of calls from the number and left the house with the instrument.Every morning I get a call from airtel around 10.00am saying they will send some one to install within an hours time but no one turns up. On 13th some one showed up at 9.00pm in the night to discuss. Now appellate authority also does not give any reply. They do neither give connection or cancel the application. This is cheating and fraud as they have taken money affront and is manipulating the same without giving connection or refund.

Airtel Broadband — FRAUDERY, AND CARELESSNESS IN AFTER SALES SERVICE

REGULARITY IN DISCONNECTION, EVEN AFTER PAYMENT OF BILL IN ADVANCE CONNECTION IS NOT PROVIDED, COSTUMER CARE ASSOCIATES DONT BHAVE WELL.

No network all the time. In a week net is available for 2 or 3 days. Worst connection.

Thank god…I didn’t believe in all these posts. had suffered a lot with Airtel broadband…worse service…always wrong bills..was tired of fighting with them..

got ACT broadband 3 months back..my surprise was the sales guy committed 4 days for installation but I got my connection very next day after payment…using 5 Mbps rs. 999 plan…great speed..happy with ACT broadband..it's cheapest and fastest

My Name Dinakar, Dec 23rd i got connected ACT Broad band service, before taking the connection i told to sales person as well as to the technical peoples, you have to connect the ACT broad band to my Server 2003 operating system, around 20 times i called in five minutes and 10 minutes when u are available to connect like stuppid questions they are asking, how these peoples are calculating the download in dont know, in 15 days i got a mail from ACT that u have reached FUP(fair usage policy) of 20GB, after that you speed is limited to 256 kb, but my speed showing 0.026kbps.

"""""""""ACT IS WORST SERVICE IN BROAD BAND AND HELP DESK PEOPLES ALSO''''''''''''...⇄
My dear friends dont preper this stuppid broad band service.

WORST SERVICE BY ACT BROAD BAND DONT PREFER THIS

Hi Friends,

I live in H M Green Oak Appartment, Marappa Garden and I am Totally happy with ACT Broadband service.

Usually people come here to complain, however i have come here to appreciate someones effort.
I had been Airtel broadband costomer from past 5 years and recently i noticed that they have been taking the customers for granted. So i dicided to switch over and tried many options like tata docomo which was a nightmare.
After considering many broadband companies, i heard about ACT. I went to many reference sites from which i got a
negative response about ACT mentioning the delays in installation.
So finally i called there executive to check there plans and luckily that gentleman told me that there software has been updated and the services have been improved, but it was still hard to trust.
He took me outside my Appartment and showed a box fitted and also said he has installed a connection in a near by primeses.
That was my chance, i visited the neighbour and asked how is the connection and the answer was not the one i was expecting. He said the connection is awesome, but i wanted to check myself and i ran speedcheck on his computer!!! and that was hard to believe
A complete 10MBPS download speed. I was thinking at least it should get 2 to 3 MBPS but here the speed was lightning fast.
Here is another thing which makes me happy, I subscibed on 30 jan 2012 for 3 Months package where installation is free. Now the point is Some people came to my place the same day, on the day i issued them a cheque and fixed the box on terrace. later the cheque was realised after two days that same evening one engineer came and connected the wire and i was connected.
Since that evening i had no problems.

Few advantages i have noticed
ACT used optic Fibre Technology
Modem is not connected to computer, its connected on the roof top along with a battery backup of 4 hours.
Every time you reconnect the ethernet cable you have to login to http://portal.acttv.in/ and enter your password.
Bill amount is fixed, no variations

Thankyou ACT and all the very best to you.
Regards
Syed Moen

Airtel is extremely bad on their billing, they will harass you by sending collection agents to your house, don't be scared take down the agents name, they will try to call you and say that a case has been lodged against you in Delhi High Court, section 420p, don't be scared, a case can be lodged only in you home location, 1st it has to go to session court and then high court, they will call your friends and relatives, that is when you need to make a complaint in the Consumer court, you can sue Airtel in the consumer court, for people in Bangalore, you can go to 8th floor of Cauvery Bhawan, Majestic, you will find Consumer Redressal Forum, the officials are very helpful, you need to take a DD for Rs.100/- take all your documents like bills and paid receipts if you have, write down a detailed complaint and submit it in 8th floor Cauvery Bhawan, Majestic. You need to followup for the date of the hearing, you need to go to the court, the case will be closed in 2-3 hearings.

Yes ACT broadband is good in their billing, but they do have connectivity issues, your Internet can get disconnected often, monthly once or twice for 2 - 3 days. They still have to establish, it would be good to give them some time to establish.

Agree with Syed Moen, its been long time with ACT and we are enjoying ACT wow speed in very good price. I haven't find any issue till date.

Thank you for good work,

Regards,
Ameet Acharya

ACT is a FRAUD company, just cheating the customers

TRUE, GUESS I SHOULD HAVE READ THIS BEFORE APPLYING for my broadband with 6months advance money :(


ACT IS BAD .

Apr 2013

ACT Broadband — issue not resolved for 5 days

I have registered a complaint on May 9th (complaint number 0899184) regarding the Internet issue and i had called the customer care multiple times. Everytime i call, i get a response that it will be attended shortly. But no response after that. Worst customer service.

ACT is v v v good

This issue is not resolved for more than a month now. (compliant number - [protected]). Really fed up with ACT.

ACT is very Poor in service
Never choose as your ISP, to avoid regret in future or too late by falling into their trap of 6 months advance . Take my word as customer voice

Hello Aniket Anand,

We are extremely sorry for the inconvenience. We will make sure the problem is resolved at the earliest. Please provide us your registered contact number and we will get back to you ASAP.

Regards
ACT Broadband

I TRUST any info on web with back up information to defend the incident
I plan to start a blog/threat in a leading forum, where customers who are unhappy with ACT service can post their grievance with Proof.
E.g If you are not happy, please provide the following information
1. What is the deficit service
2. What is the complaint number
3. Make sure to collect date, time, person name to whom you are talking to and their feedback ( if possible, please record the call)
4. If no communication for certain days, then mention that in detail

Let us give more visibility to problems and elaborate and discuss EVERYTHING here to bring the TRUTH to the reader
Let readers decide based on the information.

If anyone challenges, then Customer id and Proof, call recording and other communication proof can be shared, to increase the reach of debate more

Beam Fiber — no Internet service

There is no Internet service since yday, have been calling customer service no its all busy, connection is registered under no [protected]

BEAMFIBER — NOT RESPONDING

BEAM FIBER BROOADBAND NUMBER IS[protected]. ONCE CALL THIS U WILL NOTICE IT. I HAVE TRIED 35 TIMES TO THAT NUMBER . ITS ALWAYS CONNECTS AND PLAYS SOME MUSIC AND THEN THE IVR TELLS TO STAY ON LINE AND THEN THE CALL GETS DISCONNECTS AND THE BALANCE IS DEDUCTING FROM MY ACCOUNT WITH OUT ANY USE, PLEASE TAKE ACTION.

I have raised a request to shif the connection on Aug 07, 2011 . From that day, the customer support executive says we have logged a request and our area area co-ordiantor will get back to you. This never happened. I kept calling customer care and mailing them. Its been more than 20 days and nobody has approached us to shift the connection. Very frustrating..!!!
I have paid for 6 months as a package including Aug, without using Internet services for a single day during this month. I would never suggest anyone to go for beam cable.

Sandhya

beamcable — shifting of connection

The following is the information for you reference as the ticket has raise on 18/12/2011,
For shifting of internet connection,cutomer care executive informed that it will be fix in 2-5 days
but the complaint is still it is pending Because of poorest coordination amoung Beam broadband service staff, in solving the cutomer issue , the connection need to be shifted with in the same locality in new address Hno. 18-3-463/1/195 , Rajannabavi ,shivaji Nagar hyderabad 5000053. just 400 mts form existing connection , no efforts were made from BeamTelecom team , in lie of not fixing the problem , i want refund.
complaint detils as below
Ticket details for your reference
Ticket No:3794317
Ticket Description: shifting connection
Ticket Priority: Higher
Ticket Status: Pending...
For any further information and clarification regarding this ticket, please call our customer support on[protected] or reply to this mail (always mention the ticket no: or account no for reference)

Regards,
Beam Telecom

Yes it is worst service.I requested shiftting my connection on 21st December from Jubileehills to Shanthinagar.
Still now i didn't get any update.Daily I am calling to Beam Customer care.They are wasting our time and money.

I enquired for Beam telecom on June 19th and the execute in superfast speed and took all the details and money and promised me to activate the connection in 10 working days. I tried to reach the executive over phone and not picking the call. I called call centre atleast 10 times. Every time their answer is very beautifl "We are taking your complaint as high priority and our techincal people will get back you in 24 hours". If I give them call again 2 days, I will receive the same beautiful response. I don't know if they are not able to provide the connection then why them are giving proms and advertisement in those areas.... I think we need to wait atleast 2 to 3months for an internet connection which is weird...

BEAM TELECOM SUCKS to the core

Hi,
I have a beam internet connection with a/c no 178691.From the past 10-12 days there has been a disconnection for which I have raised complaints from day 1 till date . The Customer Support is pathetic, they haven't even responded to any of my complaints .The only thing I could do is call the customer support and enquire about my issue for which they reply very nicely saying that the issue will be taken up on priority basis, this is happening from the first day of disconnection and the technician is yet to show up .
Please kindly look into the issue .
Thanks
Bharadwaj

From last one week the speed of my connection is very slow and after evening 8, i am hardly able to connect to the net. I have been calling customer care dept but either they put me on hold for indefinite time and for the tickets registered I just get a message that the issue has been solved while nobody gets back to me for the same. This calls for high inefficiency from your end. I have been billed extra last month and am not being given the call details. Now again am i supposed to pay while i am not getting the services?This is first time that i am getting this response in last 3 years.

take action

ID-157542
User Id : 10249633

There is no connection from october 2012 to till now and no response from call center or any of the person from ACT same problem two times the person resolved again same connection problem, bill payment online problem explained to persons and sent mail so thinking of going to consumer court now asking form october 12 bill paid to ACT. Can anybody join for the same please let me know

It has been a nightmare to get service for activation. Every time I call I get told the engineers will arrive by a certain time but they don't. I get told I will receive a call from the field to confirm the time but no one calls. There seems to no connection between the agents with whom I speak and the people on the field who do the activation. I wonder how they stay in business when their service is so abysmal. Thoroughly disappointed in ACT.

Worst Internet, the connection only works well when the guy comes to check it and he calls someone and ups the speed after the guys leave its back to square one and very poor 1 mbps connection. Worst internet service by ACT, i had placed a request for disconnection and it took them more than a week to even raise a ticket for that speaks volumes of the inefficiency in their team. At this rate am sure they will have to shut shop pretty soon. Never use ACT.

Dear Subhash Myadam,

We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

Internet is not working from past 2 days and no action even after numerous complaints on app and SMS. Whenever I try to call customer care it's busy. I don't know if they are really receiving so many complaints or they don't have any employee in customer. I don't feel like continuing with them. I've always paid full bill properly on time but this type of irresponsible service will not work for long time. Airtel was not previously available in my area now it is available so I think of switching to Airtel. ACT is the worst service ISP.

Undoubtedly the worst service provider. Every other week the connection gets disconnected and when you call the customer care you get to hear the se line "we regret for your inconvenience and the issue will be resolved within 18 hours." When you ask for the details they say the wire or cable was cut in your area and many customers are facing the same issue. I wonder the quality of their cable that it gets get by a mice also. Anyways my issue was never resolved within stipulated time. And I am going to raise a termination request now and will try to share my experience with as many people as possible so that they don't suffer after taking this connection. Bad service. Pathetic speed. Worst customer care executives who are always busy taking complaints that the line is never free.

Username : [protected]
Account ID : [protected]
I want to disconnect my act act internet connection, but i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and do not renew and packs without my concern.

User ID[protected]
I had requested for shifting of my ACT fibernet on 2nd March. In spite of repeated calls to the customer care, there has been no follow up done from the ACT side. Now, I would like do discontinue with the connection and get the deposit amount back.
Really poor service.

User ID : 10920636
Account # :[protected]
Name : Jerif. D
PH No : [protected] (Please don't say [ We tried calling you, but were unsuccessful. ]Getting bored o your excuses)
I have being using Act for more than 4 years and for the past 6 months i am not getting the speed i used to get not to mention so many times it get disconnected. Then i have to configure router setting and restart so many times, some time by luck its gets connected and some times i have to wait for Half' a day to 2 days to get connected. When i raise a complaint you guys call me back after 2 weeks to address the issue. I am changing my connection so i want you to disconnect my connection as of April and refund my money.

I forget to mention the most important an so annoying thing about act!!!

Now a days if i use or download files worth 40 GB its showing 60-70 GB has been used and you guys are saying we upgraded your FUP at free of cost while cutting down FUP without the users knowledge. I double checked this problem and this is what act is doing right now... So please Disconnect my Connection as of April and don't give me pathetic excuses.

Hi,

ACCOUNT NO :[protected]
User Name :[protected]

Shifting request#[protected]

It has been more than 9 days since i have raise a request your ideal ticket SLA is 7 days to resolve any ticket but still i haven't got any update. I have called customer care like 5 times(waiting in line for goddamn 15 mins every time) and every time i hear same answer that Technician will call you tomorrow, but god knows when that tomorrow will come.

I have been using ACT for last 8 months and i have been recommending for great speed and consistency but after my recent experience with my new Shifting request#[protected] i am going to advice everyone in Bangalore should not opt in for ACT broadband, you guys have the worst customer care service!!!

Now i am going to disconnect the connection!!

ACT Customer care does not even deserve a 1. i would rate 0 if possible.

User ID : 11151653
Account ID : [protected]
I want to disconnect my act internet connection as i am vacating my house, i have sent multiple mails there was no reply and no action taken on it . i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and please the refund the advance amount given.

I would also like to disconnect my act internet connection as i have relocated to a different city and will be going aboard shortly, i have raised multiple tickets through SMS and also through APP but there was no reply and no action taken on it . i can never reach any of the customer services as the lines always seems to be busy whenever you call, how is this possible??

I hereby request you to please disconnect my act net connection and refund the advance amount given at the time of installation.

Hello,

I cannot share my number here, but please check my details and phone number with my user Id[protected] and call me ASAP.

Please help me to get the disconnection done and refund the advance amount.

Thanks in advance
Mahesh

Hello,

This is pathetic, You can find all my details with my user id. Anyways my city name is Bangalore. Can u please expedite it.

Regards
Mahesh

Pathetic service no one recieves the calls and raised complaint from 3 days, the connection is not working for customers too in my neighbourhood... time to disconnect i suppose...

I never received any response or communication regarding disconnection and repayment of initial deposit, inspite already providing the user id, city name as requested 4 days ago, what sort of customer service is this. This is terrible.

I have requested for reconnection after relocation. The technician took 3 days to come and visit the home. He said there is no box near by and a new box has to set up at my home. After that since 4 days no response from them. I had called them. The technician said it will take 7 days to setup the box. Overall since 12 days the problem not resolved and they closed the ticket without resolving the issue. I just want to disconnect from this worst network and worst service. I had tried to call customer care and as usual I have disconnected the call after waiting for a long time.
My id#[protected].

Hi,

Can you please disconnect my Act broadband connection ASAP and refund my advance payment given at the time of installation.As im not actively using the service and everytime i forget to pay the bill ontime and end up paying extra bucks for late payment.
I tried multiple times to reach out your customer service, line always seems to be very busy.Kindly take the request and do the needful.

My userid[protected]
Account No[protected]
City-Chennai

Thanks in advance.

Hi,

Can you please disconnect my Act broadband connection as I am moving to out of station.
Kindly take the request and do the needful.

Account No[protected]
City-Hyderabad
Name:Deepak kumar Choudhury

Thanks in advance.

ACT services are very bad in bengalore .worst speed and no support from customer care.every time they will tell same answer representative contact you soon

Hi Team,

Can you please disconnect my Act broadband connection as I am moving to out of station.
I tried multiple times to reach out your customer service, line always seems to be very busy.
Kindly take the request and do the needful.

User Name:11348470
Account No[protected]
City-Bangalore
Name:Ganesh D
Mobile No:[protected]

I want to disconnect my act internet connection. I tried calling customer care but no response. Please disconnect my connection and refund the advance.

Hi Team,

I want to cancel my internet service and please let me know the procedure through my phone [protected] or [protected].

WIth regards,
Senthil Kumar

Very Bad Customer service never pick the calls very poor

Hi Team,

I would request you to please disconnect my existing ACT Broadband Net connection as I no longer require these services at my present rented house. We are shifting to Hyderabad next month.

My details have been provided below:-

Name: - Nagaraju Marka
My ACT No:[protected]
Mobile No: - +91 [protected]/ [protected]
Address: - No 26, 1st Cross, Sir MV Nagar, Kalkere Main Road, Ramamurthy Nagar, Bangalore.

Please let me know if you need any further information.

Thanks & Regards,
Nagaraju

Act improve on the customer support service and faster resolution of issues. As other service provider as better customer support service and fastest resolution of issues.

I dont want your service in future. because you stop and disconnect the connection only after the due date of payment till now i have no connection with you. but you have send us the another bill today.
I already told your office to disconnect the our connection now I change to local cable tv connection to see the tv channels. we only need the channels of tv serials and all
So hereafter please disconnect and cancel our ACT connection and i am not paid the bill amount. please disconnect the connection soon as early as possible.

Thanking you
Yours M.S.Leela
id[protected]

It is a worst service. I have paid 3700 for new connection.Initially Mr. Bhuvaneswar came and callectd after that no one came to initiate the connection. I requested for refund. It's more than 20 Days still I didn't get back my money. If I call CUSTOMER CARE they will tell same ### stories. So don't pay money before the connection. Don't trust these Bludy ###.

Act broadband (Hyderabad) is frequently disconnected due to some reason. I suggest not to use ACT broadband because it is not reliable and inconsistent.

I am using ACT for past 8 Month but every month my internet goes down randomly because of that i lost so many meetings and this month again it got down so i asked them to disconnect my service but its almost 3 days still they didn't disconnected but they asked me to play the bill still now as its not disconnected.

I called the customer care for terminating my ACT fiber net connection as I am moving out of Bangalore and they disconnected my call. Now I think they have blocked my number and I am not able to reach them from my number. I tried from another number and they again suddenly disconnected the call when I started to mention about disconnection. This is clear case of fraud that is being done by ACT. I have already complained to the nodal and appellate authorities for Bangalore. If ACT is serious about customer care please look into this.

Trying to disconnect the service of broadband due to poor connectivity. There is no option on portal or chatbot on disconnection. The customer service is always busy. Dropped a mail but no reply. My bill due date is approaching which is an annual subscription and do not want to end up impacting my cibil score. Can somebody please respond.

Account no[protected].

i want justice

my ip adrees chenged sir why plz take action