ACT Fibernet Complaints & Reviews

ID-157542
User Id : 10249633

There is no connection from october 2012 to till now and no response from call center or any of the person from ACT same problem two times the person resolved again same connection problem, bill payment online problem explained to persons and sent mail so thinking of going to consumer court now asking form october 12 bill paid to ACT. Can anybody join for the same please let me know

It has been a nightmare to get service for activation. Every time I call I get told the engineers will arrive by a certain time but they don't. I get told I will receive a call from the field to confirm the time but no one calls. There seems to no connection between the agents with whom I speak and the people on the field who do the activation. I wonder how they stay in business when their service is so abysmal. Thoroughly disappointed in ACT.

Worst Internet, the connection only works well when the guy comes to check it and he calls someone and ups the speed after the guys leave its back to square one and very poor 1 mbps connection. Worst internet service by ACT, i had placed a request for disconnection and it took them more than a week to even raise a ticket for that speaks volumes of the inefficiency in their team. At this rate am sure they will have to shut shop pretty soon. Never use ACT.

Dear Subhash Myadam,

We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

Internet is not working from past 2 days and no action even after numerous complaints on app and SMS. Whenever I try to call customer care it's busy. I don't know if they are really receiving so many complaints or they don't have any employee in customer. I don't feel like continuing with them. I've always paid full bill properly on time but this type of irresponsible service will not work for long time. Airtel was not previously available in my area now it is available so I think of switching to Airtel. ACT is the worst service ISP.

Undoubtedly the worst service provider. Every other week the connection gets disconnected and when you call the customer care you get to hear the se line "we regret for your inconvenience and the issue will be resolved within 18 hours." When you ask for the details they say the wire or cable was cut in your area and many customers are facing the same issue. I wonder the quality of their cable that it gets get by a mice also. Anyways my issue was never resolved within stipulated time. And I am going to raise a termination request now and will try to share my experience with as many people as possible so that they don't suffer after taking this connection. Bad service. Pathetic speed. Worst customer care executives who are always busy taking complaints that the line is never free.

Username : [protected]
Account ID : [protected]
I want to disconnect my act act internet connection, but i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and do not renew and packs without my concern.

User ID[protected]
I had requested for shifting of my ACT fibernet on 2nd March. In spite of repeated calls to the customer care, there has been no follow up done from the ACT side. Now, I would like do discontinue with the connection and get the deposit amount back.
Really poor service.

User ID : 10920636
Account # :[protected]
Name : Jerif. D
PH No : [protected] (Please don't say [ We tried calling you, but were unsuccessful. ]Getting bored o your excuses)
I have being using Act for more than 4 years and for the past 6 months i am not getting the speed i used to get not to mention so many times it get disconnected. Then i have to configure router setting and restart so many times, some time by luck its gets connected and some times i have to wait for Half' a day to 2 days to get connected. When i raise a complaint you guys call me back after 2 weeks to address the issue. I am changing my connection so i want you to disconnect my connection as of April and refund my money.

I forget to mention the most important an so annoying thing about act!!!

Now a days if i use or download files worth 40 GB its showing 60-70 GB has been used and you guys are saying we upgraded your FUP at free of cost while cutting down FUP without the users knowledge. I double checked this problem and this is what act is doing right now... So please Disconnect my Connection as of April and don't give me pathetic excuses.

Hi,

ACCOUNT NO :[protected]
User Name :[protected]

Shifting request#[protected]

It has been more than 9 days since i have raise a request your ideal ticket SLA is 7 days to resolve any ticket but still i haven't got any update. I have called customer care like 5 times(waiting in line for goddamn 15 mins every time) and every time i hear same answer that Technician will call you tomorrow, but god knows when that tomorrow will come.

I have been using ACT for last 8 months and i have been recommending for great speed and consistency but after my recent experience with my new Shifting request#[protected] i am going to advice everyone in Bangalore should not opt in for ACT broadband, you guys have the worst customer care service!!!

Now i am going to disconnect the connection!!

ACT Customer care does not even deserve a 1. i would rate 0 if possible.

User ID : 11151653
Account ID : [protected]
I want to disconnect my act internet connection as i am vacating my house, i have sent multiple mails there was no reply and no action taken on it . i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and please the refund the advance amount given.

I would also like to disconnect my act internet connection as i have relocated to a different city and will be going aboard shortly, i have raised multiple tickets through SMS and also through APP but there was no reply and no action taken on it . i can never reach any of the customer services as the lines always seems to be busy whenever you call, how is this possible??

I hereby request you to please disconnect my act net connection and refund the advance amount given at the time of installation.

Hello,

I cannot share my number here, but please check my details and phone number with my user Id[protected] and call me ASAP.

Please help me to get the disconnection done and refund the advance amount.

Thanks in advance
Mahesh

Hello,

This is pathetic, You can find all my details with my user id. Anyways my city name is Bangalore. Can u please expedite it.

Regards
Mahesh

Pathetic service no one recieves the calls and raised complaint from 3 days, the connection is not working for customers too in my neighbourhood... time to disconnect i suppose...

I never received any response or communication regarding disconnection and repayment of initial deposit, inspite already providing the user id, city name as requested 4 days ago, what sort of customer service is this. This is terrible.

I have requested for reconnection after relocation. The technician took 3 days to come and visit the home. He said there is no box near by and a new box has to set up at my home. After that since 4 days no response from them. I had called them. The technician said it will take 7 days to setup the box. Overall since 12 days the problem not resolved and they closed the ticket without resolving the issue. I just want to disconnect from this worst network and worst service. I had tried to call customer care and as usual I have disconnected the call after waiting for a long time.
My id#[protected].

Hi,

Can you please disconnect my Act broadband connection ASAP and refund my advance payment given at the time of installation.As im not actively using the service and everytime i forget to pay the bill ontime and end up paying extra bucks for late payment.
I tried multiple times to reach out your customer service, line always seems to be very busy.Kindly take the request and do the needful.

My userid[protected]
Account No[protected]
City-Chennai

Thanks in advance.

Hi,

Can you please disconnect my Act broadband connection as I am moving to out of station.
Kindly take the request and do the needful.

Account No[protected]
City-Hyderabad
Name:Deepak kumar Choudhury

Thanks in advance.

ACT services are very bad in bengalore .worst speed and no support from customer care.every time they will tell same answer representative contact you soon

Hi Team,

Can you please disconnect my Act broadband connection as I am moving to out of station.
I tried multiple times to reach out your customer service, line always seems to be very busy.
Kindly take the request and do the needful.

User Name:11348470
Account No[protected]
City-Bangalore
Name:Ganesh D
Mobile No:[protected]

I want to disconnect my act internet connection. I tried calling customer care but no response. Please disconnect my connection and refund the advance.

Hi Team,

I want to cancel my internet service and please let me know the procedure through my phone [protected] or [protected].

WIth regards,
Senthil Kumar

Very Bad Customer service never pick the calls very poor

Hi Team,

I would request you to please disconnect my existing ACT Broadband Net connection as I no longer require these services at my present rented house. We are shifting to Hyderabad next month.

My details have been provided below:-

Name: - Nagaraju Marka
My ACT No:[protected]
Mobile No: - +91 [protected]/ [protected]
Address: - No 26, 1st Cross, Sir MV Nagar, Kalkere Main Road, Ramamurthy Nagar, Bangalore.

Please let me know if you need any further information.

Thanks & Regards,
Nagaraju

Act improve on the customer support service and faster resolution of issues. As other service provider as better customer support service and fastest resolution of issues.

I dont want your service in future. because you stop and disconnect the connection only after the due date of payment till now i have no connection with you. but you have send us the another bill today.
I already told your office to disconnect the our connection now I change to local cable tv connection to see the tv channels. we only need the channels of tv serials and all
So hereafter please disconnect and cancel our ACT connection and i am not paid the bill amount. please disconnect the connection soon as early as possible.

Thanking you
Yours M.S.Leela
id[protected]

It is a worst service. I have paid 3700 for new connection.Initially Mr. Bhuvaneswar came and callectd after that no one came to initiate the connection. I requested for refund. It's more than 20 Days still I didn't get back my money. If I call CUSTOMER CARE they will tell same ### stories. So don't pay money before the connection. Don't trust these Bludy ###.

Act broadband (Hyderabad) is frequently disconnected due to some reason. I suggest not to use ACT broadband because it is not reliable and inconsistent.

I am using ACT for past 8 Month but every month my internet goes down randomly because of that i lost so many meetings and this month again it got down so i asked them to disconnect my service but its almost 3 days still they didn't disconnected but they asked me to play the bill still now as its not disconnected.

I called the customer care for terminating my ACT fiber net connection as I am moving out of Bangalore and they disconnected my call. Now I think they have blocked my number and I am not able to reach them from my number. I tried from another number and they again suddenly disconnected the call when I started to mention about disconnection. This is clear case of fraud that is being done by ACT. I have already complained to the nodal and appellate authorities for Bangalore. If ACT is serious about customer care please look into this.

Trying to disconnect the service of broadband due to poor connectivity. There is no option on portal or chatbot on disconnection. The customer service is always busy. Dropped a mail but no reply. My bill due date is approaching which is an annual subscription and do not want to end up impacting my cibil score. Can somebody please respond.

Account no[protected].

i want justice

my ip adrees chenged sir why plz take action

BEAM TELECOM PVT.LTD — Not providing connection

Respected sir,
I had opted for a new broadband connection with beam telecom pvt.ltd on date 08/07/2010. But till today 28/07/2010 i haven't got my account activated. I had been visiting the concern "Branch office and Head office" at my locality frequently from past 8 days. Whenever i go they say that sir ur account has been activated and you will receive your id and password in just 30 minutes. But it hasn't come still. On the hope of this connection last month i had removed my old connection. When i try to call the customer care for support they will say that ur case has been registered and will be solved soon but they haven't done till now. Please try to resolve my case.

i am paid 600rs for month, your did not giving 1mbps speed what is this

i am facing same problem with them but i am seeing where to complaint my mobile num [protected] manikrao.[protected]@gmail.com

suffering with the beam services!

Even i am using Beam Fiber. I am not getting Internet connection from last 1 week. i am calling to customer care but this people will say we have registered your complaint and it will be solved in 24 hrs. they collect the money in advance. the better way to get our money back is on your terrace they will keep one Fiber modem box. just take that modem and keep it in your home. till they return your money don't return the modem box.

This story is not first time. It’s the same experience every time i have for the last one and half year, BEAM support staff need either training or replaced with people having minimum human understanding.


 Ticket No: 9346011 (I logged a complain saying to send someone to collect the money long before the expiry date and mentioning clearly not to disconnect).

 The ticket was closed mentioning that the person came to my home and did not find me. I clearly mentioned that my home has network issues, so please call me before coming and if i am not reachable that means i am at home or else i will pick up the call and tell you when to come.

 So that means, the person who came in was dumb or the support guy did not update the person about the information because there is no point in randomly coming at whatever time and expecting me to be there without calling me.


 I raise another ticket: 9376896: This time i clearly repeat the same saying-please call me before coming and come directly to my place if i am not reachable over phone but try calling me first before coming.


I also requested not to disconnect connection because i am running an online course which is very important and mentioned clearly on the call that i should not be suffering for your mistake.


 The ticket was closed, i escalated only by sending the SMS back and i explained the whole process again and again to the escalation person calling me in saying I will receive a call back.


Nothing happens, I called again and logged another request[protected], same process, explained clearly that no one has called and come to house or called me to collect money.


 I escalate it again and the same old story and by this time i am sure, the support is dumb as well the escalation not knowing what to do next, waited and expected someone to call. Nobody called.


 Finally Beam disconnects and i paid today 5am in the morning waited long enough to get it activated.


 Called Beam support to get an update[protected], it gets closed without activation.


 I call again and another ticket[protected] opened. I spoke to Imran, Priya and Raj at different intervals and they read the script of 4hrs time stamp when it will be activated, even after i mentioned them its already past 16hrs it’s not done. They cannot escalate it.

 I forced Raj to connect to a supervisor but he said he cannot first and then he puts me on hold and comes back saying "He does not know his supervisor name and his supervisor is working on my issue which is caused due to a server problem"


I asked if you don’t know your supervisor's name, how you know he is working on the server issue due to which I am facing the problem. Then he says he gets an offline message when he called his supervisor's toll free number. I was shocked to know that Beam has that kind of facilities to update their support staff about their supervisor's ongoing actives but cannot update supervisor name in the offline message. You know what kind of lie the support staff are Saying and trying to convince me that "they are just doing their job".

 I called the next day again at 12 PM and "Deepika" picks the call and tells me the same story (She appeared very new to the system and leering the not so good things), 24hrs from now and i wanted to speak to supervisor. She puts me on hold and comes back saying the same
(Supervisor is busy resolving your issue). I thought wow, what jokers. I asked her supervisor's name, initially she tells she is not supposed to disclose the name to customers. I asked in a different way, now she tells, Its "Sohan" and drops off the call

 I raised 2 complains within 2 hrs. on their online portal knowing that it is of no use but still to test "BEAM at their worst".

 I called beam again and got disconnected twice. I called in the evening and got "Om Prakash". He tells me that my account is not activated yet. I asked "Why?” he said it will take 24more hrs. I said it’s been more than 48hrs and now you are asking 24hrs more whereas i am losing my online classes and my days. I asked for his supervisor and He disconnected the call.

 I called again and got "Azharuddin"(He sounded very old rat) on call. Surprisingly and contradicting the just previous guy "Om prakash" said "my account is active and there is some problem at my end". I said i am getting IP however after getting the IP it is redirecting to the BEAM page again where it says "log out if paid" or "Pay online". I told him that there is no issues at my end, its account issue. He started troubleshooting and told me that it’s my problem because I paid late. Wow! (watch the blame game without knowing the back ground)
I asked to connect to supervisor but he did not saying the same old story "Supervisor is busy". He told me to send a technician even after i told him clearly that this is an account issue. He did not listen to me. He simply said 24hrs and to send executive.

 There is one more ticket created for the same issue[protected]. So basically they do nothing and keep on becoming robotic.

Next day (today-): Call from BEAM- Sreekanth called me and told me that there was a hardware failure from my area box and many other customers reported the same issue which took time to fix. Sreekanth mentioned that it’s a known hardware issue and the hardware is replaced which took some time.

I asked if it is a known hardware issue why "Azharuddin" was insisting me it’s a problem on my side and told to send a technician even after i told him it is not an issue from my side.


I have not still checked the connection as i am in Office.



All that above mental torture and shaking the peace of mind is not at all accepted at any level. And you can see my patience level and tolerance from the number of tickets i raised and number of minutes i spoke on each call explaining calmly what i wanted but all in vain. So the time spent with beam staff was not only a pain but it’s a suffering of time and money. So it really impacts a person's mental health and spoils days.

Does Beam not paying good enough to the support staff or training the staff on how to really support? It’s really pathetic to see the kind of support staff Beam has and moreover they seem all not having the simple understanding of what
They are doing and why they are paid for. I know for sure, if this is the case with me, many would have quit by now silently without having the patience to raise this issue to beam with the effort i am putting here.


“I made notes of each call after the call ended with the ticket numbers and each call lasted long explaining the same”

Hi,
I got beam internet connection. I got 6 months plan. That is I paid for 6 months at once.
Plz Change of the Address Thilaknagar To Alasguda.

Beam Telecom — NO RESPONSE AFTER PAYMENT

I HAD APPLY FOR A NEW BEAM CONNECTION IN THE MONTH OF JULY 21 AND MADE PAYMENTS TOWARDS COMPANY FOR RUPEES TWO THOUSAND THREE HUNDRED RUPEES ONLY WHICH THEY PROMISED TO GIVE ME CONNECTION ON 31 JULY BUT TILL TODAY THERE NO RESPONSE FROM THE COMPANY PLEASE HELP ME TO GET MY NEW CONNECTION MY MOBILE NO IS [protected]