[Resolved]  ACT Fibernet — REQUESTED FOR DISCONNECTION AND ASKED FOR MONEY BACK

Worst Internet, the connection only works well when the guy comes to check it and he calls someone and ups the speed after the guys leave its back to square one and very poor 1 mbps connection. Worst internet service by ACT, i had placed a request for disconnection and it took them more than a week to even raise a ticket for that speaks volumes of the inefficiency in their team. At this rate am sure they will have to shut shop pretty soon. Never use ACT.

ID-157542
User Id : 10249633

There is no connection from october 2012 to till now and no response from call center or any of the person from ACT same problem two times the person resolved again same connection problem, bill payment online problem explained to persons and sent mail so thinking of going to consumer court now asking form october 12 bill paid to ACT. Can anybody join for the same please let me know

It has been a nightmare to get service for activation. Every time I call I get told the engineers will arrive by a certain time but they don't. I get told I will receive a call from the field to confirm the time but no one calls. There seems to no connection between the agents with whom I speak and the people on the field who do the activation. I wonder how they stay in business when their service is so abysmal. Thoroughly disappointed in ACT.

Dear Subhash Myadam,

We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

Internet is not working from past 2 days and no action even after numerous complaints on app and SMS. Whenever I try to call customer care it's busy. I don't know if they are really receiving so many complaints or they don't have any employee in customer. I don't feel like continuing with them. I've always paid full bill properly on time but this type of irresponsible service will not work for long time. Airtel was not previously available in my area now it is available so I think of switching to Airtel. ACT is the worst service ISP.

Undoubtedly the worst service provider. Every other week the connection gets disconnected and when you call the customer care you get to hear the se line "we regret for your inconvenience and the issue will be resolved within 18 hours." When you ask for the details they say the wire or cable was cut in your area and many customers are facing the same issue. I wonder the quality of their cable that it gets get by a mice also. Anyways my issue was never resolved within stipulated time. And I am going to raise a termination request now and will try to share my experience with as many people as possible so that they don't suffer after taking this connection. Bad service. Pathetic speed. Worst customer care executives who are always busy taking complaints that the line is never free.

Username : [protected]
Account ID : [protected]
I want to disconnect my act act internet connection, but i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and do not renew and packs without my concern.

User ID[protected]
I had requested for shifting of my ACT fibernet on 2nd March. In spite of repeated calls to the customer care, there has been no follow up done from the ACT side. Now, I would like do discontinue with the connection and get the deposit amount back.
Really poor service.

User ID : 10920636
Account # :[protected]
Name : Jerif. D
PH No : [protected] (Please don't say [ We tried calling you, but were unsuccessful. ]Getting bored o your excuses)
I have being using Act for more than 4 years and for the past 6 months i am not getting the speed i used to get not to mention so many times it get disconnected. Then i have to configure router setting and restart so many times, some time by luck its gets connected and some times i have to wait for Half' a day to 2 days to get connected. When i raise a complaint you guys call me back after 2 weeks to address the issue. I am changing my connection so i want you to disconnect my connection as of April and refund my money.

I forget to mention the most important an so annoying thing about act!!!

Now a days if i use or download files worth 40 GB its showing 60-70 GB has been used and you guys are saying we upgraded your FUP at free of cost while cutting down FUP without the users knowledge. I double checked this problem and this is what act is doing right now... So please Disconnect my Connection as of April and don't give me pathetic excuses.

Hi,

ACCOUNT NO :[protected]
User Name :[protected]

Shifting request#[protected]

It has been more than 9 days since i have raise a request your ideal ticket SLA is 7 days to resolve any ticket but still i haven't got any update. I have called customer care like 5 times(waiting in line for goddamn 15 mins every time) and every time i hear same answer that Technician will call you tomorrow, but god knows when that tomorrow will come.

I have been using ACT for last 8 months and i have been recommending for great speed and consistency but after my recent experience with my new Shifting request#[protected] i am going to advice everyone in Bangalore should not opt in for ACT broadband, you guys have the worst customer care service!!!

Now i am going to disconnect the connection!!

ACT Customer care does not even deserve a 1. i would rate 0 if possible.

User ID : 11151653
Account ID : [protected]
I want to disconnect my act internet connection as i am vacating my house, i have sent multiple mails there was no reply and no action taken on it . i couldn't reach any of the customer services since lines always seems to be busy or out of reach.
Please disconnect my act net connection and please the refund the advance amount given.

I would also like to disconnect my act internet connection as i have relocated to a different city and will be going aboard shortly, i have raised multiple tickets through SMS and also through APP but there was no reply and no action taken on it . i can never reach any of the customer services as the lines always seems to be busy whenever you call, how is this possible??

I hereby request you to please disconnect my act net connection and refund the advance amount given at the time of installation.

Hello,

I cannot share my number here, but please check my details and phone number with my user Id[protected] and call me ASAP.

Please help me to get the disconnection done and refund the advance amount.

Thanks in advance
Mahesh

Hello,

This is pathetic, You can find all my details with my user id. Anyways my city name is Bangalore. Can u please expedite it.

Regards
Mahesh

Pathetic service no one recieves the calls and raised complaint from 3 days, the connection is not working for customers too in my neighbourhood... time to disconnect i suppose...

I never received any response or communication regarding disconnection and repayment of initial deposit, inspite already providing the user id, city name as requested 4 days ago, what sort of customer service is this. This is terrible.

I have requested for reconnection after relocation. The technician took 3 days to come and visit the home. He said there is no box near by and a new box has to set up at my home. After that since 4 days no response from them. I had called them. The technician said it will take 7 days to setup the box. Overall since 12 days the problem not resolved and they closed the ticket without resolving the issue. I just want to disconnect from this worst network and worst service. I had tried to call customer care and as usual I have disconnected the call after waiting for a long time.
My id#[protected].

Hi,

Can you please disconnect my Act broadband connection ASAP and refund my advance payment given at the time of installation.As im not actively using the service and everytime i forget to pay the bill ontime and end up paying extra bucks for late payment.
I tried multiple times to reach out your customer service, line always seems to be very busy.Kindly take the request and do the needful.

My userid[protected]
Account No[protected]
City-Chennai

Thanks in advance.

Hi,

Can you please disconnect my Act broadband connection as I am moving to out of station.
Kindly take the request and do the needful.

Account No[protected]
City-Hyderabad
Name:Deepak kumar Choudhury

Thanks in advance.

ACT services are very bad in bengalore .worst speed and no support from customer care.every time they will tell same answer representative contact you soon