ACT Fibernet Complaints & Reviews

Beam Ticket Number: 6049625
Ticket Registered On: September 2, 2012

To Whom It May Concern:

I have a Beam Telecom connection with account number 115696 and I requested for shifting of my connection on September 2, 2012. Initially, they said it will 2 to 7 days of time to shift the connection, but it's been 10 days now and no one is responding with regard to the resolution.

I personally visited the Beam Telecom office at Mehdipatnam and spoke to the local technician. He assured that he will visit my place within an hour, but he didn't do so.

Meanwhile, they added the shifting charges to the monthly bill and I'm getting messages and calls to pay the bill even before they didn't shift the connection.

The worst case is, they are not giving an accurate picture whether they can provide service or not. They are just making time pass and not even responding properly. I don't find any logic behind the delay for shifting of an already active connection.

Please do the needful.

Regards,

Zaheer Abbas Mirza
[protected]

Hi,
On 25th Aug, an executive came to my house to take my information and collect a cheque for providing the Internet connection. Executive promised that the connection will be provided by 6th of September. After 2 days the request is raised for new connection[protected]. On 1st September, two executives came and doing wiring in the corridor of my appartment and promised me that the connection will be active in 30 mins at around 1:00 PM, so I kept waiting for these guys, but to my surprise they left the wire in the corridor and left. And I then received a message saying that my account is activated.
Then on 3rd September, I called up the call center and I was told that the connection will be installed and another ticket was raised[protected]. No one turned up at my home for installation.
Then next day when I called the call center twice and on second time, I am told "Ur time of installation is 6th Sep, why I am calling them again and again". I stopped calling and waited if someone will come and resolve the issue. No one turned up till today. I called the call center again exactly after one week to enquire about the connection, I am told that technical team will get in touch with me. For some reason these people are not calling at all. I called them about a dozen times till now.
I understand there will be lot of technical issues around but for a connection I am kept waiting.
I dont know what are the statuses of 2 tickets raised for my connection.

Request to resolve this ASAP.

Regards,
Kishore

Hi ,

This is Sriram Venkatakrishnan from Hyderabad residing in Suchitra and fed up withe wrong billing and aberrant behaviour from Beam Telecoms.

I had raised a complaint regarding my wrong billing on September 4the(Ticket No:[protected]. I was charged Rs1008 instead of my monthely plan of Rs610. I also made theem know theat due to theis issue, I am not able to make payment online. I requested theem to provide immediate solution, if needed can send theeir representative to my house to collect thee differential amount. But asked theem not to disconnect my connection, as its important for me to work from home.

To my surprise, they didn't heed to any of my request & disconnected my connection on 8the September. I am not aware how a telecoms company can disconnect a connection witheout taking thee consent of a customer & at a time when a ticket is already lodged for thee same. I have made numerous calls to customer care, only to fall on deaf ears. A ticket was updated for thee same at afternoon(Ticket N.o:[protected].When i saw no response from theem till evening, I requested theem to connect my call to eitheer thee account department or thee manager, to which theey told theat theey don't have provision to connect to eitheer of theose. They later placed my call on hold for long time & tried reaching supervisor. They couldn't reach him & promised a call withein an hour(New ticket raised:-6096362/6093712). I didn't receive any call till night 9, when i called theem again & asked thee reason, theey made false claim theat theey tried to reach me & thee mobile was switched off. This time also theey placed my call on hold for long time & finally was able to reach thee supervisor. He promised me to resolve my issue as thee first theing thee next morning, since it was too late.

I didn't receive any call from Beam even thee next day. I tried reaching theem again at 10 AM & asked theem to connect my call to supervisor, even after repeated attempts couldn't speak to him. They told theat thee issue is escalated & I would be receiving a call soon. I didn't receive any call till 2 PM & to my shock theey closed thee opened ticket. I called theem again & informed about theis issue(New ticket opened:[protected]. Again i was promised for a solution by 6:30 in thee evening. They nietheer called me nor informed thee status of my ticket till 9 PM. I called theem again at 9, theey told me theat theey could not resolve my issue, since it is Sunday & billing department was available only till 2 PM. I was promised a call from supervisor & account team thee next day morning.

Today, its already 12 Noon & i am yet to receive a call from thee supervisor and thee billing team. Now i got anotheer message stating my ticket is closed, it was not new. Tickets are raised for every call & closed before 24 hr, witheout customer consent.Till today i have spent a lot of money calling theem up & witheout net connection for more thean 2 days. More thean theat it is thee mental agony i have undergone in making repeated calls & failure to get any results. Unable to understand, why am i penalised for theeir deeds. They are harassing a subscriber by theeir high-handedness and callous attitude. I seek an apology letter from Beam telecoms & also compensation for my money spent.

Looking for a speedy solution.

Thanks
Sriram
Mail:-sriram.[protected]@gmail.com

i have registered a complaint regarding no internet connection with complaint numbers 5482526,5762148,5771659,5771688,5817470,5823693,6047502,6069998,6076541,6047502. and so far no action has been taken regarding these complaints and some of them have been closed with out my knowledge.




BEAM TELECOM IS THE WORST SERVICE PROVIDER I HAVE EVER SEEN..

PLEASE DO NOT TAKE INTERNET CONNECTION FROM BEAM TELECOM.

NO PROPER SERVICE DOSENT CARE ABOUT THE CUSTOMER.

Dear Sir/Madam,

This is bring into your notice and for your help, that I have applied for broadband connection from beam telecom 7 days back i.e. on 26/08/2012 however money has already been taken by Beam telecom but the installation has not been done yet.
It has been 10 times I have called Beam telecom for the expediting the resolution and have requested to get an update on the same however every time they are saying they are working on it with no definite time frame for resolution and there is no action or call I have received from Beam on the issue.
This is absolute ridiculous and unprofessional behavior from Beam telecom.Either they should resolve the issue without any more delays or else arrange to refund the money taken from me.

Ticket No raise with Beam Telecom: 6015744.

Kindly help me with the aforementioned issue.

MAny thanks

I have been waiting to get my internet service shifted from past 2 months now. Beam had promised me to finish the shifting processing with 48 hrs. The original request was raised on 1st July 2012 however they have no records showing he same. Another request was raised on 4th of July 2012, without any confirmation they closed the ticket. I had to call again and get another ticket opened on 13th of July.
The service is so bad and I m still struggling to get a connection.
I had called every single day to the customer care and I have spoken to all the Supervisors, when the issue didnt seem like resolving i asked to talk to Supervisors manager and the supervisor transferred the call to Mr. Vamshi Krishna. I spoke to him he sent 2 people the very next day to get the wiring done and the guy who had come to do the wiring told me that our connection will start in another hou and within an hour i got a call from the accounts department stating that there is NO FEASIBILITY and it will take 20 days and they asked time till Aug-1-2012. Nothing happened after that. I used to call almost everyday and they were still unable to give me any answer or status of my connection.
Later when i lost my cool i directly spoke to the Area Manager - Mr. Shyam on 22- aug-2012 who told me that they have to put a new box and they need permission from the building association. They could have informed me this I would have spoken to the association and got them permission. Ultimately i had to take a step and talk to the building association. Unfortunately the building president works in Bangalore and is in the city only for the weekend( Sat & Sun). I had told them the same and they promised that they will come on Sat (i.e.26-aug-2012) before 10:30 to get the agreement however no one turned up. We again had to make a call on sun and then some executive (Satish) comes on tues. When I speak to Mr Shyam he started using profanity and my husband had to involve himself in the conversation.
I really don't feel that any shifting of connection needs 60 days time. And if you have 30 processes involved in shifting you have o make sure that you do all those activities before the date you have promised the customer
I just feel that there is no one to look after what they are doing and they are the most Lethargic and rude ppl i have ever spoken to.
I request the team to take a action on them and make sure that no one else faces what we have faced.
We had requested them to make this request an urgent one as both of our jobs are dependent on Internet.
Unfortunately they are not really bothered as to what the customer says.
I would want to raise a special complaint on Mr. SHYAM as he used profanity and also indirectly told us that he lives in the same are and he will SEE US LATER (life threat)
I really hope to see a Speedy action on our request as i still don't have a connection

I am a user of Beam cable and I have been facing connectivity issues since last week of July. I called the customer care and registered a complaint for them to fix the issue. Responding to my issue, a field technician visited my place and checked some settings and then he made some connection changes from the main box and the connection worked fine for a few hours after he left. I was sent an SMS stating the the issue was fixed and in case the issue persists I may escalate the issue to the concerned department which I did. This time, the field technician does not show up and I keep calling the customer care to fix my issue but in vain. I called up the field technician and he does not answer my calls. This goes on for 2 weeks and in frustration, I called up the customer care and spoke to a supervisor named Manahor and have requested him to fix my issue at the earliest and also to replace the cable from the main box to my home. The supervisor told that he will send a field technician immediately to check the issue. A field technician arrives at my place and checks the connection and sees that there was no issue with the connection and he is not sure why the connection was not working however told that he will replace the cable the following day as it was already late in the evening. And the next morning I am waiting eagerly for the technician and he does not show up. I waited for three more days but still no news from him. Frustrated with this I call up the customer care and speak to the same supervisor Manohar and explain the issue and he immediately sent out a field technician to my place. At this time I was already without proper internet connection for a good 3 weeks. I asked the supervisor to issue me a waiver for the bill that will be generated as I have not been able to use the internet for all these days. The supervisor told that he has taken my complaint into consideration and will arrange a call back from the 'Accounts Team' within 24 hrs regarding the waiver. In the mean time a field technician visits my place and check the connection and finds out that there is a cable cut somewhere in between. He fixed that and told me that the connection will work just fine. I can now connect to the internet but again after using it for a day, the connecting was lost. I also do not receive a call from the 'Accounts Team' even after 24 hrs regarding the waiver. I called up the customer care again and lodge another complaint regarding the connection issue and they told me that they will dispatch a technician within 24 hrs. And as before no technician comes to my place. At this time it is already 4 weeks I'm without proper internet connection. In the mean time the internet connection gets connected automatically and then gets disconnected after a few hrs. I call up the customer care again and ask them to change the cable with immediate effect and also arrange a call back from the 'Accounts Team' regarding the waiver. Finally a technician comes and replaces the entire cable and the connection was working fine. Soon after using the internet for 2 days without any interruption, I get a message that my connection is suspended due to non payment of bill. I get pissed off at this and call up the customer care and speak to the supervisor Manohar again and asked him why was my connection suspended. He tells me that there is an out standing bill of Rs. 1018/- on my account and that my connection will be restored after I clear the bill. I seriously tell him that I'm not going to pay that bill as the internet was not at all working for the past 4 weeks and that I have been calling time and again to fix the problem and change the cable but they have not resolved the issue on time. The supervisor tells me that he will arrange a call back from the 'Accounts Team' in 2 hrs to speak about the waiver . I get a call back from the 'Accounts Team' after 4 hrs and I explain them the issue from the beginning. The person from the 'Accounts Team' tells me that they cannot waive off the complete amount and that they can only waive off Rs. 300/- and I need to pay the remaining balance of Rs. 718/-. I told him that I was not able to use my internet connection consistently even for 1 day, how do you expect me to pay that amount. I asked them to pull up the records of the number of days I was with and without internet and he tells me that he does not have that data. Then I asked him, on what basis he is waiving off the Rs. 300/- and ask me to pay Rs. 718/- and he has no proper answer for this. With this I am very much frustrated and angry with the poor service of the Beam cable broadband service providers. I request the authorities to look into this issue as a matter o[censored]rgency and provide me a proper justification for this issue, waive off my bill of Rs. 1018/- and restore my connection.

Details of the ticket numbers raised in connection to the above issue:

5764019
5791032
5826505
5878451
5897140
5897175
5966359
5970147
6000943
6001008
6001011


Name: Vikas Paul Nelapati
Email: vikaspaul.[protected]@gmail.com
Beam Cable account number: 338273

Iam not able to browse internet connection from last two years at midnight hours between 1:00am till next morning10:am. waste net connection. After raising this complain if no action taken so refund half amount back or give instead sevice..

DEAR SIR/MADAM
I AM SHABAZ KHAN RESIDENCE OF AKBER BAGH MALAKPET HYD ,MY LOGIN ID IS [protected]@gmail.com but it is mistake in login id the correct emil login id is [protected]@gmail.com .
i have complain many times at the time of connection but there is no res ponce fromany beamtele officaial
my telephone number is [protected] please look into the matter as soon as possible, there isno reponce fromany offical...
yours obediately shabaz
khan

Hi,
As per fair usage policy mentioned by ACT broadband my download speed will be throttled once I reach the download limit mentioned in the plan I have taken. As per My plan I was allowed to download content up to 50GB in a month with a speed of 10mbps, after which download speed will go down to 512kbps.

In current situation I have not crossed the limit but my download speed has been throttled to 512kbps.
I contacted the customer care at[protected], and sent email to [protected]@acttv.in regarding the issue.

On phone I was convinced that problem will be solved in 3-4 Hrs which did not happen. No reply for the emails to helpdesk yet.
I was not given a reason why this happened yesterday (12/08/2012). Today when i called i was told logs related to many consumers were not updated for how much data has been downloaded already. and I might have crossed the limit already, which is not the case. As per there database I have downloaded 38GB out of my 50GB limit.

I am asked to wait for 2-3 more Hrs to check if things are back in line.
Reason for registering complaint is, having no explanation about why this happened even when there log says I have used 38GB which is less than limit(50GB) for my plan and problem not being solve for more than 22 hrs.

Regards,
Paritosh Bhandari

User Name: samraj.[protected]@gmail.com

I have made many complains from the 25th of june till to day ie, 4 August and even many tickets were issued but nothing till date has been done or no action from beam telecom has been taken.. its really disgusting from your part of services you promised to provide and you ought to be providing. I hope that immediate action will be taken to fix the problem..


Regards,
S.Santosh
[protected].

Since i'm having beam internet at home, the issues of losing connection is often. To resolve we have to call up on the sick and useless landline numbers which they call it as helplume numbers. I should honestly say that the staff who takes up such calls are very unprofessional and the tone they use is so pathetic. Now coming to the point, since i lost my internet connection i called up the helpline number for atleast 20 times in 2 days but there is no response from there end. Added to this my worry is the sick n poor staff who suppose to be customer centric are very unprofessional in approach that everytime they repeat the same tone of words asking our mobile numbers and false committing that the work will be done within the given time. Everytime when i use to ask for a manager either he is not available or he is out of office. My question is if these guys r not enough matured to handle business then they should give up n sit back at home. We r not fools to call them up for so many times n even then there is no response n bloody no initiative. Without any second thought we can opt for other internet providers but who will teach them a lesson. If these are not in a capacity to handle such queries then why should then publish helpline numbers which is of no use. Trust me if i get one of them talking to me right on my face then i would have taught them a nice lesson. Poor guys if you are not enough capable of handling business then shut the doors n sit at home. My connection is lost since 3 days n no one is bothered to take up a call. Through this complaint i request consumer court to take action on this beam bluffers and make them understand on how to be customer centric. However i will make sure to drag these people to court on mental harassing charges and will ensure stringent action on the entire team.

Hi ,

This is Sunil Kumar P from Hyderabad residing in Moulali Area and fed o[censored]p wrong billing and poor response behaviour of Beam Telecom.

They have stopped providing Service to a 2 years old Customer with Pre Paid Account having Enough Balance to provide service.

When I raise a ticket in there system even after 2 days there is no response from billing team and sleeping eating customer money and enjoying with Falling Beam Reputation.

I Sincerely Request Beam Management to just have a look with billing team making false bills a for months which have not been used and when asked for re connection playing cunningly promising service and then give for 10 days and then suspending

Beam telecom is one of the irresponsible team that has served me. Its executives pay least attention to customer's complaints.
I have been told that i will be given the connection by the end if june and till now there has been no information regarding it. Whenever i call their executive, I will get a single reply that we will be coming in 10 minutes and then the phone would be switched off. I would request the beam cable to return my payment and cancel the connection in case of such issues.

Internet SERVICE DICONNECTING CONTINOUSLY


Beam Telecomss is providing the worsts services.i have raised many complaints
regarding disconnection of Internet. daily 3 to 4 hours Internet connection
goes away i have fed up to giving complaints regarding this. i have many complaint
numbers with me means ticket numbers example : 5465094 it is latest one.
whenever i call to customer care i got the same reply that they would send the
technician and technical comes and he tells everything is OK then after one or two
hours connection goes away this is happening for last 1 month daily i am keep on
calling to costumer care but yet they did not reslove my query. it shows beam telecoms
negligence towards the customers they taking money time to time but they are not
giving proper service.Beam telecoms fail to satisfy a customers.if in next two or
three days this problem will not resolve i am not going to pay any amount to
beam cable and also i will cancel this connection without paying any amount.




KHALED BIN HASSAN
CELL: [protected]

very very bad service from beam cable. so many times i have call to call center but know one is picking phone.

I raised a complaint that network is not working on Jul-1-2012. The ticket number was 5499451. The ticket is CLOSED today saying the network is working fine. The problem still exists and not working. Apparently the technician "C.Raja" closed the ticket. Another ticket was raised again today and they refused to RE-OPEN the same ticket saying it is not possible. The new ticket number is 5546424. I also forwarded the SMS to the said number for escalation which is [protected]. Looks like a bunch of fish market managers running the show rather than professionals.

Please resolve the ticket ASAP, and PLEASE don't close the tickets without resolving the issue.

My Broadband is not working for last two weeks. After N number of calls (Daily 5-10) with customer care no one from technical side or from service department has contacted me. Very pathetic service. Will advice my entire office not to use any service from ACT.

Monikuntal
[protected]

I live in Himayatnagar...I have been using beam for almost 2 years from now...Of course I had many problems with them and restored at times. But the big problem now is that my net connection is disconnected and not working since 23th June, 2012, that's bloody 7 days in a row...This ticket number - 5435421 I lodged a complaint long ago was cancelled for no reason. I called them many times to the customer service and there was no response at all from them, it's like as if they closed down their business. I don't even know what the hell is going on over there, are they fixing? or just fooling around...

I'm really fed up with this horrible service it's affecting me and my daily work so miserably. I want my net connection to be restored as soon as possible or else I'll not pay and just cancel the service and go for better ones which don't have this kind of bullcrap problems.

I took Beam Internet connection on 6th April 2012, then I shifted my house and requested for shifting the connection to new place on 26th May 2012. But it’s been almost 1 month they have not yet shifted the connection and keep on giving excuses that internet box needs to be installed in your locality and will be resolved within 48 hours. Since then I am calling customer support twice a week, neither they are providing the connection not they are ready to refund the balance amount. No one from customer support responds properly in addition, the technician visits and leaves saying box needs to be installed and upon asking the installation date / time they are so rude. There is no proper communication at all between the support executive, area manager and the technician. At the time of connection, I was told that beam do provide internet in that new locality. Even at the time of new connection it was a hell for me. Paid the amount on 20th Mar 12 and I was promised to get the connection in two days but upon many calls and follow ups I received connection on 6th Apr 2012.