[Resolved]  Airtel Data Card — Incorrect accountal of amount deposited for usage charges

airtel data card — Asking for extra payment though the advance payment

Date:4th Aug, 2009
Sir,
I have an Airtel Datacard internet connection. The connection number is [protected]. I have taken it from Satyam Communication, Chandannagar Airtel Connect, Hooghly W.B. Pin: 712136. Activation date is 21/01/2009. I have taken this connection along with Datacard with payment Rs. 7500.00. under the Combo offer (Data card [ cost Rs.3000]+ free unlimited usage of internet for first 6 month including service charge +100 free local sms per month).
But in every month the bill for unlimited usage( Rs. 999.00 + Service Charge) was coming to my home from Airtel. And the amount was deducting from Rs 4500.00 [ Rs.7500.00 - Data card price (Rs 3000.00)]that was I have paid to take advantage of Combo offer.
Furiously have contacted then with Satyam Communication (from where I took the connection). They assured me that it was a system generated bill (generated from other back office or BPO of Airtel) it has actually no relation with the Combo offer. Actually I don’t have to pay any money when my Rs 4500.00 will be consumed by their process of bill generation ( Because in the system [Rs 999.00+service charge] per month being deducted from Rs. 4500.00 and this amount will finish within 4.5 months). For confirmation they have sent me an email to my Gmail account from their office ID. Please find the attachment of the copy of the mail.

But now they have deactivated my connection from 20/07/2009. As I contacted them they have repeatedly asking for money for first 6 month [ in the system Rs 4500.00 - {(Rs. 999.00+ service charge) x 6}]. Though my connection was at Combo offer. ( please go through attachment for confirmation from their end. I have repeatedly forwarded their mail to them again to alert them for their mistake). But they have repeatedly called my home for the money.

I really want legal action against them to unethical demand of money and deactivate my connection. I want regret letter from their end for asking extra money for using first 6 month and some other punishments for harassing me and my family member.

Thanking you.

Regards,
Goutam Nandy
[protected]

AirTel — Usage charges

am holding Airtel corporate post paid mobile connection.. i am using the same connection from last 4 yrs or little more.
Couple of months back i changed my rental plan from 1198 advance rental to Select 199.
Since my connection comes under corporate benefits, so it was communicated to me that under Select 199 plan i will be getting following benefits :
1) unlimited CUG free
2) free 199 mins local calls
3) free 100 SMS
4) Local calls : 30p - airtel to airtel, 30 p Airtel to mobile and 60P airtel to LL
5) STD calls : 50p - airtel to airtel, 60 p Airtel to mobile and 60P airtel to LL

However in actual the picture is entirely different. actual charges levied on my bill are as under:

1) CUG - 10 p
2) No free 199 calls
3) No free 100 SMS
4) Local calls : 50p - airtel to airtel, 50 p Airtel to mobile and 1 Re airtel to LL
5) STD calls : 1Re - airtel to airtel, 1Re Airtel to mobile and 1Re airtel to LL

This is really ridiculous what Airtel representatives promise to customers and how Airtel will cheat peoples, this is completely non-acceptable.
I am not too sure how long Airtel will hold & retain there customers if they follow similar practice to cheat there customer this way.

I will circulate this e-mail to my entire corporate distribution list. so people in my organization might aware how Airtel cheat there customers and possible take the remedy step to refrain or STOP using Airtel services

Namaste Mr. Sridhar,

This is to inform you that your concern listed on 05 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Sridhar,

Further to our discussion dated 05 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Sridhar,

We would like to inform you that your concern listed 05 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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