Airtel Complaints & Reviews

Airtel — provided metro top up buy benefits not given

one exicutive came to my place name krishan chaudhary i hav asked him that i hav so many calls to mumbai you hav any scheem so give me the connection in which i get low call rates otherwise leave it he made me aware of metro topup and comited me and give that connection to me i hav given the money and buy that connection . after some days airtel made me welcome call i hav asked them that my metro topup is activated or not they told me it will be activated in 36 hours .after 2 days again one call came to me in which they said ur topup has been activated u can make calls .after 1month my bill came they hav added rent of topup in my bill but the benifits are not given to me i hav called custumer care they told me they r not providing the topup in my plan .i asked them why they hav added rent they simply says we cant help u we can remove ur rent thats it . i hav made so many calls to mumbai because i was not aware that they r not providing the topup . then they give me refrence no and said u will receave call in 24 hours but no responce from there side from that day ie 23 aprail i m calling daily 2-3 times and today is 25 may. every time they give me refrence number and no responce .i m highly fed up from there service .third class custumer service they provided to me . now pl suggest me what to do

Airtel — Refusing to refund money taken for a service not delivered

Dear all,

I applied for a corporate postpaid connection with Airtel,
and provided all requried documents.

I paid Rs/-1200 as startup cum deposit charges.

Airtel agent gave me receipt, copy of application form with the number
provided and promised to activate the sim on the next day itself.
Three days passed, and still sim was not activated.

When I asked them, they gave conflicting and ambiguous answers of
why it is not activated. Again waited for a week.
It is still not activated.

Again I asked, again no concrete answers.
I decided to get my money back and go for another provider.
Here the customer agent said, that is not possible, we have already sent the
money to head office. If I needed to get the money back, I need to go to the office at BTM
which worked only Monday-Friday and had leaves on all general holidays.

Being a working professional this was very difficult for me. Things got delayed and later I went out of station for some time.

When I came back, I asked the customer agent to provide me a new connection based on the
money I have already paid.
This again was refused!!!.

Due to before mentioned reasons as well as the location being far away and unknown to me,
as well as having small children to care for,
I couldnt go to the said office to collect the money for a long time.

Finally when we got there and asked for the refund, all the agents there
refused (including the supervisor).

The reason : They do not have any call records for the number.
(obviously, since the number was never USED!!!)
And hence they cannot refund money.

It is basic law: when you pay for a service, it has to be delivered.
If service not delivered, they have no right to refuse me a fulll refund.

This is equivalent to cheating the customer.

Please look into this case.

Thanks and Regards,
Anju A

airtel dth services — wrong information given me about my account

Sir,
I received call on 15th of Jan.2010 By Mr. Dyal executive he given wrong information about my Airtel Digital Tv id & deduct money from my tv id for 12 month when i registered complaint against this issue without resolution given, complaint closed.Again i requested and only given complaint no 1780813 against wrong resolution .for customer id [protected].Pls do need ful help to me to get rid by this problem.
Nalin anand
[protected]

Airtel DTH — not showing free dd sports channel

i bought air tel dth but the cheater company does not telecast free dd sports which shows live telecast of cricket this is clear fraud they should telecast the same

My mobile number is [protected] i recharge with Rs.195 booster pack on last month its running succesfully at that meen time 13.03.2011 i recharge with Rs.37 for STD offer unfortately Rs.195 booster deactivate for first time.

14.03.2011
Again i recharge Rs.21 Booster on 14.03.2011 trans Id:[protected] but this booster was stutable for me so called customer call as per customer care advice from 876 Ms.Kalaiselvi at 5.26pm i type BC to 404 to cancell the Rs.21 Booster.
And i got santion as per msg from 404 at 04.48pm

After 24hrous ie on 15.03.2011
I recharge Rs.195 Booster TransID [protected] its running succesfull upto 16.03.2011
But on 17.03.2011 i got msg from 404 that your
Rs.195 booster cancelled.

I register my compliant to Airtel Customer Care with reference number CBDPA[protected]
on 20.03.11 i got a msg from Airtel that your 195 booster pack expires today.

I called Customer care but this no response to customer so please activate my Rs.195 Booster as early as possible.

Thanking you
M.Geetha
Muthoot Finance
Chennai.

Airtel DTH — Not Providing Service

Dear All,

I have purched new Airtel DTH connection & my Customer Id Is [protected] (in the name of Mr.Amol Vijay Patil) as on 30.03.2012
As per there Boucher they have to provide me Economy sports Pack but they give me Value Sports Pack and in that also there are no sports channels nothing else.in additon to this many channels are missing as per the airtel boucher & now when i am co-ordinating with there customer care there service is very very bad ie.worst calls are always on hold ......
no one is giving satisfactory answers they are saying that now they have change there offers but why this information is not given while taking new connection to the new customer

Please treat this matter very serious

Waiting for your positive response

Regards,
Amol Patil

Namaste Mr. Jain,

This is to inform you that your concern listed on 06 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Jain,

We would like to inform you that your concern listed 06 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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airtel bill — airtel bill

Good evening Sir, Airtel bill comes on above Rs 1000, please send a mobile bill through E-mail address on all o[censored]s

Telephone Bill — telephone bill

sir,

in the first time of telephone connection i recieved bills .but now cannot give the bill. so we are enquired the telephone department. then they are said, bills are sending correctly.address is given below
AYISHA
CHUNDAKKARA
KALLOOR,
NOOLPUZHA. SULTHAN BATHERY, WAYANAD.673592

kindly send the bill through e-mail.
thank you
syvc dwarka

Airtel Bharti telephone bill — Telephone bill paid

my number [protected]

over the phone I am getting call bill pay ment not settled
Over the phone said bill rs 1176-90 (Rs 1177-00) allready paid through cheque

cheque details
Syndicate Bank, Kunjibettu Branch-Udupi
cheque no 441046
dated on 15 oct 2010
further I dont want any call it is better give reply to email
[protected]@airtelmail.in
(s.A.Krishnaiah)

Namaste Mr. Bains,

We would like to inform you that your concern listed 06 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel — Call Received

Hi ,

I am getting calls from [protected].As I google it I found lots of complaints regarding this no.Is this the issue with airtel users only??


Regards,
Preeti Yadav.

don;t reply to the no. with +92 it is no. of pakistan. it can deduct your amount.sometimes it demand money and address and account no. don't give information or money.

Namaste Jitendra,

We would request you to kindly ignore these calls and messages and don't revert on such calls and messages. For more details please refer this link. http://www.airtel.in/important-alerts/

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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AirTel — charging balance for no good reason

i do not use wap or net on my mobile.. still i m being charged Rs.10 daily from my talktime... plz deactivate the service as soon as possible...

dear sir, actually i m suffering of loss of balance...50 rs.. has been deducted frm my account in regular5 interval...still i m suffering...and i could nt made any contact with custmer care...they didnt co-operate ...and very busy in these days...they do not pick up the call ..wat wrong with them...i dnt knw...atlast i would say...plz refund my money as soon as possible...my no. is [protected]...

AirTel — balance is deducting

on night of 25 at 11:10 i activate my movile office service legal charges is Rs10 for 24 hours but Rs30 has been deducted from my acct.i call customer care but they do nothing

Airtel — without any use balance deducted by company

dear sir my name is piyush i have a airtel mobile prepaid connection my cell no is [protected] i have subscribed mail aleart service from airtel but without any mail the company deducted my one rupee balance in every 2 minutes we asked their call center executive but they dont give me positive responce so please take any action to airtel ...... thanks piyushgoyal

AirTel — not getting balance according to message

i got the message form AY-AIRTEL that recharge with 25 rs & you will get 50 (double balance) but yet i am not able to get the balance

Airtel — every time reduce the recharge balance

we had not take any facility from mobile services provider (AIR TEL).But they cut the the recharge balance in my mobile.i did many times complain to the air tel consumer service provider and they suggsted me to sms to the1909 number.but after some times,he continued to cut my balance from my mobile for many services.Due to this reason i faced many mantaly problem.My mobile no is [protected].Please take help me emidiately.


RAJ NARAYAN
Research Scholar
IIPS,DEONAR ,MUMBAI

AirTel — deducting balance

deducting balance without any intimation from 22/1/2011..i lost 45 rupees...every 5 minutes i am hearing a voice from my mobile n72([protected]
) 'you have low balance to make a call pleas recharge' i am very much irritating..kindly solve my problem,,this is the responsibility of you Air tel service providers. if you ignore this problem i know what to do..i will go through legal and i will put a legal case on you.

AirTel — deduct balance

respected sir,
i use airtel mobile connection and they are didcucting my balance.when i call costumer care they said me you download java game but i had not download any game and they not refund my balance.so i requested to u sir pls take action against company and refunded my balance.


Thanks
Name-Ritesh.
Mobile No.[protected]

AirTel — no balance

dear sir, me ek chote gav me rehta muje pata nahi tha aur mujse galti mane koi jankari bina 25 rs. ka recharge karwaya lekin uska nahi koi talk time aur nahi koi aur scheme ka massage aaya plz help me sir

Airtel — deducting my balance

Hi,
Sir please take any action on Airtel company . They are deducting my balance . even i did'nt subscribe any services .
and they charge me daily 2 rs . please sir help me .
thanks .

Maan Singh

Airtel — deducing Wrong balance every time

I recharge a ISD calling card of Rs.35 regarding reduction of call charge. They told me that if I recharge that I can call on Uk in only Rs. 2.99. But every time I call they reduce Rs. 10 from my main a/c. Then I call to customer care after very long discussion they back my wrongly reducing money & also tell me that ur problem is now solve & I can call. But today When I call on UK mobile they then reduce 20 rs and disconnect the line and try so many time to contact customer care but they every time they disconnect my call.

So I want to know why this thing are happen with me & why they give the wrong information to saying that ur problem is solve ?

Namaste Neeraj,

This is to inform you that your concern listed on 05 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Neeraj,

This is with reference to your post dated 05-Aug.'13. We tried calling you multiple time to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details/Convenient time to call at airtel.[protected]@in.airtel.com.

Looking forward to hearing from you.

Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Girish,

This is to inform you that your concern listed on 05 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Menon,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Bharti Airtel — Bharti Airtel

i had put request to disconnected postpaid service dated on 14-June-2007.It was assured to me that services will get disconnected within 15 days.I took regular follow ups for the same in customer care.After that I got bill for three months & montly rentals are also charged in that bill amount but it was assured to me that monthly rentals will not be charged for disconnected time period.

I have a prepaid connection of Airtel. I have lost the same, few days back. Now i want to know how can i get the duplicate sime, as well the all ( incoming / outgoing) call details from my number. I also want to now the contact no's of my SIM.

I have already looged a call, but till now i have recevid any confirmation from the company side.

Vodafone — MNP from vodafone to airtel

I under signed Aditya kumar, having number [protected], applied for MNP on 26/01/11 and today (29/01/11) I got the message that the request has been rejected, hence cannot go for MNP due to the contractual obligations. and again on
(02/02/11) same message.

I don’t think of any obligation under any circumstances due to you. Hence I need clarity on the same at the earliest.

Kindly support the procedure to port the connection, having faced such a bad and pathetic service from you, you have spoiled my faith.

Sir,
I wanted to port my number [protected](airtel tamilnadu) to Vodafone. I got the UPC, submitted the necessary documents 10 days back. My Airtel connection got disconnected 3 days back but Vodafone is still not activated. When I contact Vodafone customer care, they say from their side, everything is OK and the UPC has been used twice by Airtel. Now I don’t have any network. Please help.

AirTel — MNP from AIRTEL to VODAFONE

HI,

My Number is[protected].

I have requested for MNP from AIRTEL to VODAFONE.

After submitting all the required document + MNP charges to Vodafone on 14th April 2011, i have received a call ([protected]) from AIRTEL customer care on 19th April 2011 and told me to cancel my MNP request as there was some software issue related to MNP and he told me that no one will able to port-in or port-out because of that.

When i told him, i will not cancel my request than he started asking me the reason for my port-out and try to convence me to stay with AIRTEL.


Can i known, what is the problem going on with AIRTEL…? why i am receiving this phone calls, when i clearly told that i don’t want to be with AIRTEL.

Regards

Same old expected reply, no action...

BHARTI AIRTEL MUMBAI — MNP

dear sir/madam,

i have a airtel prepaid simcard # [protected] of mumbai. i have applied for MNP service with loop mobile but airtel is rejecting my application with silly reasons.

please do the needful.

thanking you

Namaste Mr. Chauhan,

Further to our discussion dated 05 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Chauhan,

We would like to inform you that your concern listed 05 August 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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For Airtel Presence people:: Mr. Sandeep and Mr. Ahalawat

I just want to ask as to whose complain that was, which you are sorted???
I mean what is this, a fake redressal and sorting out complain!!!

I have not received any communication from any of these people who are boasting of resolving my complain.
MY COMPLAIN is still PENDING!!!
My number is still with vodafone and is not yet ported in to Airtel, then how can you people say that complain has been resolved, I mean you haven't done anything rather just resolved here only...

I have even complained to NODAL OFFICER OFFICE, who assured that again submitting the documents and fee would lead to MNP of my number for sure. So I again submitted the docs and fee on 12th August 2013 and guess what, still I have not heard from any of the airtel people, nor any message which show if their is anything happening in this regard.

I would appreciate if anyone can direct me as to how can i approach TRAI or the department concerned for the actual redressal of my problem..

Amit Chauhan
+91-[protected]

I tweeted my concern to airtel presence and still there is no update.
Concerned person just tweet that they would update me soon... its 11days and d wait is still on...
my no. is still not ported in to airtel, inspite of submitting documents and fees to ARC sector-7 near m2k rohini delhi, for the 3rd time!!
I contacted Airtel people via customer care, emailed apellate officer office, emailed nodal officer, contacted airtel presence at tweeter and even personally visited ARC rohini. All ARC people told me was " mnp me aisa he hota h"
How disgusting unprofessional behavior of the employee of a company like airtel!!! inspite of submitting docs 3 times, what they can best do is reply like this...
thinking of sueing airtel and its representatives with all the proofs I have...
Not feeling like joining airtel's network.
I have an airtel digital tv connection also at home, thinking of surrendering it as soon as its balance get over...
These people donot have any respect for their customers and donot value time of customer as well...

Amit Chauhan
+91-[protected]

airtel data card — Asking for extra payment though the advance payment

Date:4th Aug, 2009
Sir,
I have an Airtel Datacard internet connection. The connection number is [protected]. I have taken it from Satyam Communication, Chandannagar Airtel Connect, Hooghly W.B. Pin: 712136. Activation date is 21/01/2009. I have taken this connection along with Datacard with payment Rs. 7500.00. under the Combo offer (Data card [ cost Rs.3000]+ free unlimited usage of internet for first 6 month including service charge +100 free local sms per month).
But in every month the bill for unlimited usage( Rs. 999.00 + Service Charge) was coming to my home from Airtel. And the amount was deducting from Rs 4500.00 [ Rs.7500.00 - Data card price (Rs 3000.00)]that was I have paid to take advantage of Combo offer.
Furiously have contacted then with Satyam Communication (from where I took the connection). They assured me that it was a system generated bill (generated from other back office or BPO of Airtel) it has actually no relation with the Combo offer. Actually I don’t have to pay any money when my Rs 4500.00 will be consumed by their process of bill generation ( Because in the system [Rs 999.00+service charge] per month being deducted from Rs. 4500.00 and this amount will finish within 4.5 months). For confirmation they have sent me an email to my Gmail account from their office ID. Please find the attachment of the copy of the mail.

But now they have deactivated my connection from 20/07/2009. As I contacted them they have repeatedly asking for money for first 6 month [ in the system Rs 4500.00 - {(Rs. 999.00+ service charge) x 6}]. Though my connection was at Combo offer. ( please go through attachment for confirmation from their end. I have repeatedly forwarded their mail to them again to alert them for their mistake). But they have repeatedly called my home for the money.

I really want legal action against them to unethical demand of money and deactivate my connection. I want regret letter from their end for asking extra money for using first 6 month and some other punishments for harassing me and my family member.

Thanking you.

Regards,
Goutam Nandy
[protected]

AirTel — Usage charges

am holding Airtel corporate post paid mobile connection.. i am using the same connection from last 4 yrs or little more.
Couple of months back i changed my rental plan from 1198 advance rental to Select 199.
Since my connection comes under corporate benefits, so it was communicated to me that under Select 199 plan i will be getting following benefits :
1) unlimited CUG free
2) free 199 mins local calls
3) free 100 SMS
4) Local calls : 30p - airtel to airtel, 30 p Airtel to mobile and 60P airtel to LL
5) STD calls : 50p - airtel to airtel, 60 p Airtel to mobile and 60P airtel to LL

However in actual the picture is entirely different. actual charges levied on my bill are as under:

1) CUG - 10 p
2) No free 199 calls
3) No free 100 SMS
4) Local calls : 50p - airtel to airtel, 50 p Airtel to mobile and 1 Re airtel to LL
5) STD calls : 1Re - airtel to airtel, 1Re Airtel to mobile and 1Re airtel to LL

This is really ridiculous what Airtel representatives promise to customers and how Airtel will cheat peoples, this is completely non-acceptable.
I am not too sure how long Airtel will hold & retain there customers if they follow similar practice to cheat there customer this way.

I will circulate this e-mail to my entire corporate distribution list. so people in my organization might aware how Airtel cheat there customers and possible take the remedy step to refrain or STOP using Airtel services

Namaste Mr. Sridhar,

This is to inform you that your concern listed on 05 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Mr. Sridhar,

Further to our discussion dated 05 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Mr. Sridhar,

We would like to inform you that your concern listed 05 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel/ Airtel DTH — Not activating the DTH connection

Hi,

I bought the airtel DTH connection on 30-Apr-2010 at around 10:00AM by paying Rs. 2750/- over phone using airtel IVR service. The payment was done through my credit card.

At the time of buying the connection the customer care executive told me that the connection would be installed on the next day in the afternoon. He also told me that I will receive an SMS in the next 2-3 hrs mentioning the date and time of installation. But I didn't receive any message from the airtel DTH.

When I call airtel DTH customer care, everytime I get a different answer from different executives. When I tell them to transfer the call to their supervisor they disconnect the phone. I am not able to speak to their supervisor even once in these days.

Today is the 4rth day and still my connection is not activated. I have also written mails to the [protected]@airtel.in but didn't get the appropriate reply the first time.

Now I want my money back as I have lost my faith in this DTH service provider.

Please let me know what should I do now to get my money back.

Regards,
Priyank

Airtel DTH — NOT ACTIVATED

AIRTEL DTH NOT ACTIVATED LAST TWO DAYS, AFTER RECEIVING FROM OFFER ALONG WITH SAMSONG LCD TV 22" WE ARE TELLING INSTALATION FREE BUT 65 RS RECEIVED,INSTALATION PERSON NAME-NARESH,CELL NO-[protected],I AM CALLING AIRTEL CUSTOMER CARE BUT PROBLEAM NOT SOLVED,SO PLEASE ACTIVATE AND RECTIFIED PROBLEAM IMMEDIATELY,OUR DTH ID NO-[protected].

Airtel DTH — Service not activated after installation

Dear Sir,

My customer id is [protected].
My connection is purchased online through snapdeal.com. Installation has been done on Saturday August 27, 2011, its already been 5 days still my connection is not activated. When i call customer care, they redirect my call to someone else or disconnect the call. I am also getting calls from number [protected] but after i pick up the call no one speaks from the other end. After some google search, I came to know that its of Airtel DTH number.

Please activate my connection and resolve my issues. Otherwise i will have to file a complaint and return the DTH connection.

Airtel DTH — dish not activated

sir ihave applited for dth airtel on 04-10-11. on online your people tell to me your person will come and collcted mony from me..than i pay 3290 rs on 05-10-11 by cash .still 11 days or left no one can come and give connction of airtel dish. i call [protected] from last 11 days nearly 200 times no one can take acction on it.
your people who was collected money he is mr. bhanu kiran mobil no is [protected] he tell 2 days it will acctivacon and also give another no [protected] he was tell worng nember.airtel call center also no data on it kindely settel the mater asap

Namaste Ananth,

This is to inform you that your concern listed on 04 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Ananth,

We would like to inform you that your concern listed 04 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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AirTel — caller tune charges

I recieved a call to activate the caller tune, i remembered that i had disconnected the call without any response, but they activated the callertune service on my mobile no +91-[protected]. when i speak to customer care representative he said that we can not refund the deducted amout. why i have to pay for their mistake.its my necessary no. so that i cant close the same but decided to change it as soosn as possible. and the worst service i ever have with airtel prepaid connection.
Sumit Kumar
Standard Chartered Bank

Namaste Mukesh,

This is to inform you that your concern listed on 04 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Mukesh,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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already i spoke with airtel support better then you i got some solution from direct call. you people will just copy and paste on this website as a reply to people complaint.

Namaste Krupesh,

This is to inform you that your concern listed on 04 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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Namaste Rupesh,

We would like to inform you that your concern listed 04 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Airtel Broadband — Difficulties in contacting company

I am an Airtel customer in both Pune and Delhi. I have maintained my broad band connection in Pune though I have moved to Delhi for the last several months. I now wish to discontinue the account as my visits to Pune have become infrequent.

The Airtel website is most unhelpful in reaching them in this regard. So is their 121 service in Delhi, which has not been able to connect me to their Pune service.

Their website does not have a link to lodge complaints and queries. The section which says 'Reach Airtel' has a drop down menu to indicate our location, but does not offer any options and keeps looping around.

I will appreciate someone from Airtel contacting me to resolve this issue urgently as I am needlessly paying for services I am not using.

airtel-website — wrong information

In the airtel website they provide information regarding online payments. They provide it as all visa and master cards accepted. But when i called them they said only ICICI cards are accepted.

Broadband — Wrong information over the customer care

This is to complain against BHARTI AIRTEL BROADBAND chennai. On late 20s of november 2009, I called up customer care to ask whether surfing or watching videos on the youtube is chargeable or not as i had limited downloads since i was in a confusion on the same. Their reply was that they do not charge for the same.(They have an internal recording for the same). Believing their reply, i watched videos on youtube. Now, at the end of that month, they've charged me for all the surfing. I had complained about it to them, but denied any such wrong response. Also they are denying to provide me with that recording. Now I want to raise a complaint against them in consumer court. What should i do?

Airtel — need address of the mentioned phone no

Dear sir,
I'm in chennai. Yesterday, My sister was not found in home.She's 16yrs old. Last, She was spoken to this mobile No:[protected]. After that,she was not found in our home. Please give the details of this number for me to find my sister. Please do the needful.

My mobile No: [protected]

using number for wrong use — using wrong

dear sir ,

I am getting one call from mobile number [protected] .he is talking nonsense .he is disturbing us .so please check it out who is this stupid

Airtel Broadband — incorrect address and phone number

hello sir ,
I am kamal kant , iam not reieving any bill since 5 months from your side . my refference number is [protected] ..

Thanking you
Kamal kant

Airtel India — wrong information on website

I get recharged my no Airtel no. [protected] with Rsx. 98/- for internet plan.It was assured to get 2 GB usage for this Link on Airtel website
http://www.airtel.in/BestValue-Offers/Delhi1.html
But after recharge I got only 1 GB Usage.I try to contact Airtel customer care But could not connect.Kindly reply for the same

AirTel — Airtel Connection problem

We "Hi-Rise Gated Community" colony is facing with an acute problem with respect to Airtel connectivity. We, the colony people, shifted this locality one and half year back and since then we are facing "ZERO" Airtel signal. That means once we are reaching to our homes, we are disconnected to others as most of them having airtel connection and do not even have landline facility (as the colony is band new). We lodged many complaints and each time we do this, Airtel customer service come up saying that this problem will be resolved in few day (7-15 days). But so far it never happened. We are almost lost confidence in Airtel Service and thinking of shifting to other service for betterment.

Thanks,
Ajay Krishna Salugu,
Plot # 20, Phase -II, Hi Rise Home,
Nizampet, Kukatpally,
Hyderabad - 500072

I do agree... Even now we dont have signals inside the house at Nizampet (Balaji Nagar). All other providers have the signals fully. All the members of the family using Airtel. We are puished now

AirTel — registration problem

i have applied for an airtel mobile service through entrepreneurship development institute of india and i have submitted the registeration documents and the sin card is not working . They keep telling it will work today at 9 pm. I dont understand why it is not working

Airtel — Problem in getting new connection

I want to purchase an new airtel prepaid connection for my clients coming from UK , I have been to the airtel shop in nehru place and given them a colored copy of my license , they said that the copy is not clear , after that i gave him the colored copy of pan card , now they said please give your passport . the fat guy sitting in the store dont have manners how to talk to customers . there are 3 airtel users in my family and 6 vodafone , my all office landlines are airtel .i always suggested people to take airtel coz of its network .
change a logo of your company doesnt leads to betterment in future , its how u make your customers happy
Now i have heared there are schemes that you can change your airtel nos into any other , i will prefer vodafone coz they give better customer satisfaction .

Just train your staff first how to deal with customers.

Regards
Mayank Gupta
+91-[protected]

Namaste Mr. Sah,

This is to inform you that your concern listed on 04 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Rahul,

Further to our discussion dated 04 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Rahul,

This is to inform you that your concern listed 04 Aug. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Namaste Rahul,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I am a customer since more than ten years. Everything was working fine till last week 5th.December:2015 the connection is very much disturbed. My home screen shows "Emergency Calls only", and every time I have to switch on and off my phone before it starts working again. I am unable to receive calls and messages sent are being delayed both ways. This started just after Airtel provided me with a new 4G SIM all on their own.
Are you listening? What is the problem? Before even during my trip abroad I had no problems. If this continues I'll switch over to any other service provider.
Warm Wishes.
Dhruba Banerrjee.
Dum Dum Cantt., Kolkata.
[protected]

AirTel — Is AIRTEL SERVICE REALLY THAT BAD???

I have an airtel mobile with prepaid connection.
On 2nd of April I recharged it with all india 1rs STD scheme in order to activate 1 rs STD .
However my STD calls were still being charged at older tarrif and when i contacted cusomer care they told me that a scheme bol bol is already activated "I don't have an idea why it is activated "that's why new scheme is not effective.After deactivating that bol bol scheme they told me that my scheme will get effective within 24 hrs .
However even next day it was not activated.When I called cusomer care they said there was a technical problem it would get effective within 24 hrs.
But even next day it was not activated.When I called cusomer care they said it would get effective within next 24 hrs.
Even today it is not activated.When I called cusomer care they said it would get effective within next 24 hrs.

For the PAST THREE DAYS I AM CALLING AIRTEL AND LISTENING that service will be activated within 24 HRS.
and I don't know how long it would take EVEN IT WOULD HAPPEN OR NOT.
or maybe they are hoping i will stop trying because the amount is so negligible "which i guess i would after 3 -4 attempts"
Is AIRTEL SERVICE REALLY THAT BAD??? . or I am getting some special treatment

airtel data card — Pathetic Service

I applied for an Airtel Data Card on 17th April 2008 (Serial No. B421691). Since the day I've recieved the connection, it has been nothing but harassment from Airtel. The connection is almost always disconnected and after several calls pleading them to fix the problem, nothing was done for the whole month for which I had paid the money in advance.

After a month of mental torture and losses due to the company's lack of responsibility, their executives (Mr. Menon, Ms. Abha Gupta, Ms. Swati) stopped answering my calls. A mail to the nodal officer Mr. Ravi Nagpal was to no avail and I'm still stuck with the pathetic connection.

I want to throw the data card back on Airtel's face and want my money back immediately! At the same time, I need remuneration for the trouble caused to me by Airtel.

Sonal Bhandari.

Airtel — Very Worst service provider

Hi,
Am using Airtel number since 2005. Every month am getting the bills thru my mail ID only. Last month i didn't recd my bill for Oct'08, so i calld up customer care 121 & requested my bill to make the payment. the same has been requested 10 days back. till i didn't recd the bill. My Request # is 4844978 &[protected]. Again i cal'd them and requested my bill copy bcos am getting calls from Airtel for payment. But they are not responding & behaving correctly. Am having 8 Airtel numbers, but now am planning to cancel all the numbers bcos of worst service which thy are doing now a days.

Air tel Services is very very poor. I have been debited for various VAS Service which I have not subscribed. On protesting, the call centre some amount is refunded and for balance am told have to again complaint. THEY ARE ON THEIR OWN FORCIBLY SUBSCRIBING AND if people do not bother to check, the money is in their kitty. Then we have to keep fighting with them for recrediting the amount. Not only that, while on one hand they recredit after lots of messages/followups over phone which costs time and money, again I have been subscribed, again on their own. This has been happening for the last 3 days - I keep complaining that I have not opted for the service, they keep recrediting, and then again subscribe. The call center operator tells I will not receive again and this keeps happening in a vicious circle. They will take all the addressess etc. but everytime you call up it is different people and first you have to waste time in verification, then the process begins again.

I think we should form a common forum to take on this beligerent co. If anyone has the email id of their MD or top brasses, let me know and then we all can together flood him with mails. I think this should be done to ensure that their MD is aware of the problems we are facing. Even phone should do, but it should be on mass scale so that he feels the impact of the problems we are facing.

airtel/data card — extremely bad service

Hi
I use internet via airtel data card,the sim on which internet is active has number [protected].
I am using it since almost last 11 months,and despite of complaining frequently I did never got speed more than 25 kbps and that too at the rarest occassions.most of the time I have to fight with my system for internet,because the data transaction speed remains 0 to 2-3 kbps.
It made me feel like using internet in stone age.
and adding salt to it is that since last one and half months I had not been able to merely view any webpage through my data card.
the terms and conditions were that I have to recharge 498 rupees per month in order to be connected to internet,validity given is 1 month and talktime 0 INR.They told me internet on data card doesn't runs on a lifetime number.
I have never recharge anything other than 498 recharge per month and they themselves had extended my validity till 11th april 2012.............why????????I dont know.
But I just know that Airtel cheated with me.........and I can not use internet on my card.
I complained about it,and the customer care feels sorry and give a new timeline everytime................The big question is that why aren't they giving me a solution.
by 22nd sep 2009(recent timeline given by the responsibles of airtel),if my problem will not be solved,I am going to file a complaint against them in the consumer forum.

And I hope I am not going to thank airtel anytime,coz They made me suffer a lot,and I am sure they are not going to give me better speed if they come up with a solution too............
Is there anyone using data card here????

AirTel — very worst service from airtel

i ve called up many times tat i am not able to call customer care from my number [protected](tamil nadu) to customer care from my number,a TL named selva kumar answered and said we cant do anything for tat even though i am telling tat i am calling from other network and i am getting charged for that cal,this how the customer service from airtel is very poor,pls anyone who think to take airtel service pls,dont go to airtel instead go to some other networks really those guys provide atleast response to you so i suggest all not to go to airtel.

I have faced problems very similar to yours. Let me know if we can all join together and file a class action legal suit against Airtel.

Anand Rajagopal

AirTel — very worst service

my mobile number is [protected].it has been deactivated on 28.9.10due document verification.after i submited my doc's there is no steps to activate my num.i called up many times to applet managers.they are also not responding.i dont know how reach them.please help

AirTel — very very worst service

airtel providing very very worst service.. they reducing prepaid account balance unnecessarily.. from customer care side they are not responding these problems

AirTel — balance complaint

my balance 70Rs are a lass my acont and castmar care servis is my clous
PLZ.rivart my balance and castmer serv.

Tech services — need clarification for my account transaction

Dear Sir,
I am the Vendor of Bhatrati Airtel ltd, yesterday some the funds transfered to my account by Bharati Airtel.
let me know the status

please do needful
My A/C no.[protected]
IFC no. HDFC0000621.

Thanks & regards,
bhaskar rao.
[protected].

AirTel — Information

Hello,
i sawalia shaw having no #91-[protected] want to know mu PUK no, if possible please send it on my email id ([protected]@gmail.com).

thanking you
sawalia

csc

Please send to me latest corprate plan and call me exequative my cell no[protected]

Airtel — Not receiving my call by Customer Care

I am Rajesh Tamang, Research Assistant NHPC, this is to be noticed that while I am trying to put my complain through 121 and for direct contacting customer care executive when I press 9, my phone is being cut by your service. Why it is happening with my number only ? To put forward my comlain I have to use my friends mobile. Am I not your customer, if I am than why it is happening.

Airtel — Account is Not updated

Hi All,
I am using Airtel Postpaid Corporate plan(M-[protected]) since last one year.
Since last two month I have got new CUG plan from airtel.
Problem---1)Due to new CUG plan airtel has chagned the account number without informing to customer.
2)i am getting bill amount as Zero because airtel has not updated this new account number to there database due to that problem I am not getting bill amount but on there another data base which is pointing to new account number they are blocked my number for further outgoing.
3) I have spoken with airtel customer care executive for so many times even i have spoken to there manager they assured me to solve the problem But till date Airtel has not solve the problem...
Due to this problem I am not getting correxct information about my oustanding amount

Regards
Praful

AirTel — velidity

my no.[protected] velidity expary on 30 aug 2009
please information me velidity richarg offer
bat am i in gujarat living imejitali reply

AirTel — About balance

I didn't subscribe any services in my number
But i am geting a message daily from 64611005 as
Thanks for using (Subscription TextBasedServices) Subscription service on Airtel WAP. You've been charged (Rs.5. ans Rs.30 and Rs.10 and Rs. 15 ) Enjoy http://gclub.in

i recieved this message many times and charged, and air tel customer care deactived this service on 10 aug 09 and this massage is "Apki complaint ROVAD[protected] ke anusar apke air tel number par Tashan Service 10th Aug 09 ko deactivated kar di gayi hai Regards Air tel."

par iske baad bhi balance katna band nahi hua aur iske baad bhi balance kam hua kain baar.



my mobile number is [protected]
please do something... and help me

AirTel — regarding validity

i have recharge RC 35 on 9/10/2009. Validity for this tarrif is 6 months, biu i get only one month validity.my mob no is [protected]

AirTel — Airtel Balance

Good Day,

Please to inform you that i have an airtel number in kerala ([protected]) i used to use while travelling abroad (international roaming) to dubai. However before i leave kerala there was balance INR 450/- and while i reach uae, i am not able to receive any calls or either messages. When i checked my balance it shows only INR 50/-. Kindly advice me a solution to rectify the above problem. Please reply to [protected]@gmail.com.

Your prompt response will be highly appreciated

Thanking You in Advance, remain

Regards

Thahsheer KC

AirTel — About information

sir,
I wants to get information about a airtel number.
Number is [protected].I want to get name and address of this number

AirTel — about balance

Respected sir,
I am Abhuday kumar and i have activete internet service on my this [protected] mobile number, accoding the Airtel company i have pay 10 rs. the company say's that you have use Free net surffing and browsing and 100 mb downloading par day, but it's not true the company have charged me100rs.par day . I register complan in coustmer care but they did not take any action.

Sir i have pay 10 rs. par day in my mobile balance for internet.

Airtel — balance not realised

Dear Sir,
I am Gopal Dutta.I hold an Airtel Pre-paid Sim-[protected].On March 15 i recharged with a voucher worth Rs.222.According to the offer my account would be creditted with about Rs.201 instantly and the rest(Rs 20.73) would be creditted within 48 hours.When i didn't realise the balance after the assured period i called the Customer Care but to no avail.I spoke to several Executives and they told me several things but nothing happened.Finally,frustrated,i called the Customer Care again at about 00:05 on Thurs day,March 18,2010 and spoke to an executive named Mr. Sanjay.i spoke to him angrily and warned him that i would complain to the TRAI if my case was not taken care of immediately.He then challenged me and told me to realise the balance from the TRAI.But, a little later, probably realising the gravity of the complaint,he however assured me that my account would be creditted with the said amount of money within half an hour.It's been about 70 hrs and i haven't realised the balance yet.This affected me both monitarily and emotionally.Now i want them to compensate me for the MENTAL TRAUMA,INCONVENIENCE AND HUMILIATION they caused me.

Dear Sir,
I am a customer of Airtel prepaid mobile service. my mobile number is [protected]. On 17th March I have recharged with Rs 333/- scheme. But today (18th March) I have found that Rs 6/- has been deducted. With-in this 24 hours I have made only one call that cost only 50 Paisa as the duration of the call was 24 secs. Similar things happened in the past but there should be a limit of their illegal activities of cheating the customers of their money. I want my money to be reimbursed.

AirTel — i ' m not getting balance information

Hi m using samsung galaxy 3 . when i tried to know my balance by pressing *123# , I'm not getting my balance information . i Dont know the reason..Please clear it as soon as possible.

Got a new airtel mobile connection around 20 december.
Dealer promised that 200 mb free interent will be available after 10 days.
repeated calls to airtel helpline after 1 jan 2011 and then a number of emails but no result.
Every time they gave fake promises, but not credited the balance.
Exchange of emails took place till 10 january... then i gave up. I took no services from airtel for many years, and this latest experience confirmed once again ke,,,

airtel cheater tha, cheater hey aur cheater hi rahega.

BEWARE OF AIRTEL -

AirTel — balance

sir
i comlent to airtel sarvice my belence dedect rs.70.
plz refond my belence my num.[protected]. alt.no. [protected].
plz replay

dear sir/mam
i m tanupriya saxena i m using airtel prepaid connection my no is [protected] i want my all call detail including incoming and outgoing to 1feb2011 till 25 feb 2011 plz its urgent for me my id is tanu.[protected]@gmail.com

Airtel — balance katna

mera airtel no.[protected] hai mere no. se 1100/- rupya balance kat gaya aur airtel wale coi complain nahi likh rahe hai aue use wapas bhi nahi kar rahe hai. mei kai bar airtel office gorakhpur gaya lekin koi responce nahi mila.. pls mera babalce deni ki kripa kare.

AirTel — BALANCE NOT RECEIVED

ON 13TH MARCH I recharged my no [protected] by amount 333 for which i should have got full talk time, but i received only 301.90. when i complained about this, i was told that i will receive the balance amount in 48 hours but i received nothing. when i complained again....MY NUMBER WAS BARRED FROM 198 SERVICE.

AIRTEL IS THE WORST TELECOM COMPANY OF INDIA. THEY ONLY ROB PEOPLE.

the day my talk time is over i m going to switch over to idea.

i need information.

Namaste Mr. Chatterjee,

This is to inform you that your concern listed on 04 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Hi, Just now I got a call from your technical team and they are asking me to share my login id and password.Please be informed that this is a security breach and they cannot ask for that to solve any technical issue.However, issue is not specific to my online account.Even if I call customer care they are unable to share my balance details as system is unable to process.If I send SMS BAL to 54325 the also I get same reply.So it's purely system issue where balance info is not getting updated in backend for my ID.Why don't they cross check with back end team first to verify the root cause.Even if I don't have online account there should be a provision to get balance details.Please educate your team about the issue first and tell them to fix at system level.However, I agreed to share screenshot of my account page when I am logging in to online account.Please share the details with team.For further clarification call me at [protected]

any Updates on this??

Namaste Mr. Chatterjee,

We would like to inform you that your concern listed 04 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33