[Resolved]  Airtel — Wrong information provided by Customer Care Executive

Airtel — Customer support executive

Where ever i call from it does not matter as i get the reply as CALL FAILED and this is becoming quiet annoying as all i have to do is wait to be free to call you people and get a ticket raised and this has been happening since 15 days now and its been a very common freature of my number now.

The other issue is about a Executive named Hemant he just hanged up on me how can you people not barge a call as the call drop as far as i no is not allowed

I have had my patience but it seems i am left with no other alternative then to give up this number

Can anything be done about it as iwant to no the details of why am i not been given the proper remedy for it

AirTel — Wrong information given by customer care executive

Sapna customer care executive of AIRTEL (post-paid) give wrong & fake information regarding change of hello tune . My mobile no is[protected]. I request the company to look after this matter i.e why she give me wrong information .Did she is not aware of all the procedures or policy of the company ??? This is very shameful for the company that the executives of such a good company are giving wrong informations to their customers . I hope that company look after my complaint & intemate me as early as possible . I shall be very thankful to you .

AirTel — wrong information on display by Airtel

Subject:- wrong information on the display.

I Manish Mathur R/o G-4/82-83 Sector XI, Rohini, Delhi. The display of mobile misleads the user by providing wrong information of the place. While at Rohini sector XI it shows Haider pur. Which is 5 km from Rohini sector XI, despite many complaints to customer care cell claims its right, but it is wrong.

Kindly do the needful and don’t misguide the customers.

Thanking you


Yours faithfully
Manish Mathur
G-4/82-83, sector XI,
Rohini, Delhi
Ph. No. [protected]

AirTel — about customer care

well i lost my mobile, i wanted to reactivate my old number. I called the customer care to know about the procedure, i had to call many times to know about that. at first i was told that it can be done only at Kolkata office, salt lake & chowringee. For confirmaton i had to call many times because i live in Haldia, so going to Kolkata is a big matter. Then i was told that it can get the replacement at the nearest airtel distributor, paying Rs. 75. well i did that. I was told that the sim will be activated in 2 hrs. 30 hrs passed. no activation was done. I had the number of the concerned airtel office, i called them up, they told me to call up 121. i called them they asked me, they can do nathing, they asked me to call the airtel office. After calling each of them 8 times in 1 day, i was exhausted. The climax was when the airtel office senior switched off the number. there were many heated conversation. i had a very important call, when i was to talking to them, i was tol that they are not supposed to hold the line. imagine the customers have to wait but they wont!!!

well i lost my mobile, i wanted to reactivate my old number. I called the customer care to know about the procedure, i had to call many times to know about that. at first i was told that it can be done only at Kolkata office, salt lake & chowringee. For confirmaton i had to call many times because i live in Haldia, so going to Kolkata is a big matter. Then i was told that it can get the replacement at the nearest airtel distributor, paying Rs. 75. well i did that. I was told that the sim will be activated in 2 hrs. 30 hrs passed. no activation was done. I had the number of the concerned airtel office, i called them up, they told me to call up 121. i called them they asked me, they can do nathing, they asked me to call the airtel office. After calling each of them 8 times in 1 day, i was exhausted. The climax was when the airtel office senior switched off the number. there were many heated conversation. i had a very important call, when i was to talking to them, i was tol that they are not supposed to hold the line. imagine the customers have to wait but they wont!!!

Hello all
A Few Months back a SWEET Voice stating to be an Employee of AIRTEL called upon my present Mobile number and offerred me an ADDITIONAL: SIM CARD . In fact I was also thinking of getting anotherSIM CARD with Similar Last Digits of My first Number .As Expected My request was fullfilled .

BUT I CAME TO KNOW ABOUT THIS BY A BILL ? ( Without delivering the SIM CARD ) - immediatly I ttried to call upon Custumer care but as Usually - NO PROPER PERSON TTO REPLY

Then I was waiting for their call - aas I knew they cwill call e for MONEY - towards Bill -
Then I STARED Nerrating What actually happened - Unfortunately I was forced to tell this STORY dauily to so many RECOBERY OFFICERS -

ATLAST One LADY called upon me and tried to SPEAK with UNPARLIMENT WORDS .

Being aggrived by such Reply - I went in person to AIRTEL OFFICE at Banneraghatta centre BANGALORE - There after I started Shoting some Lady came before me and Told tthat she has WAIVED OFF Previous Bills and iissued me a SIM CARD

Before I can respire - I RECEIVED another all statig tthat I have tto pay for previous bills

ATLAST I relaised tthe scenario and NEVER USED THAT NEW SIM and started Complaing again
INSTED Of hearing to me AIRTEL GGOONDAS starte SSccolding MMe

Atlast I DEMANDED an APOLOGY LETTER From AIRTEL OFFICERS if at all they want me to pay ffor tthe New Sim Bills--WHICH I HAVE NOT USED AT ALL - for want of CClarification.

NOW AIRTEL has taken a STEP - by CUTTING OOFF OUTGPOING Facility for My OLD SIM ---- ?????

I DECIDED To CLOSE all My AIRTEL COMNNECCTTIONs --- 7 members of My family --- INTERNET connection --- and LAND LINE connection --- and go on Advocing My friends and relatives to do tthe same lke a URANIUM CONNECTION --????

i am requesting[protected]/[protected])many times to disconnect my net connection and send two letters by speed post one month ago but no response from your self, now i am going to my legal forrum for right juggment thanks my sim no[protected]

AirTel — wrong information

I am pre paid customer of Air Tel mobile service provider, in Punjab.The complaint pertains to mobile number [protected]. On[protected] I got a call from customer care centre ([protected])of the Air tel to inform me about expiry of validity period of my said mobile number( that expires on[protected]. I was further told to get a recharge of Rs.98/- in order to opt for Life Time validity offer .Accordingly I made a recharge for Rs.98/- on[protected] at 05:15PM.Tha same was accepted . I was surprised to know that the validity was extended for one month only. Seeing this fraud I contacted the customer care center of the company on the same day i.e[protected] at 07:22 PM. The customer care executive agreed that the information given to me in the first call might be wrong, but expressed his inability to extend me any kind of help.I ask for the for the refund of the amount or inhance the validity for life time. Contact no. [protected]

I Had airtel prepaid connection whenever i call [protected] or121 to talk my airtel operator or customer care she said to send sms 121 i want to talk customer care please take an action towards them they don't want to solve my problem.Please Activate or Start my Customer Care service immeditley.My sim number is[protected] and my contact number is [protected].PLEASE DO SOMETHING QUICKLY MY e-mail [protected]@yahoo.co.in

i want address for [protected] no

AirTel — Wrong Info Given

I have an Airtel Postpaid Number. Someone from Airtel called and asked me to take a Add On Connection. I agreed as I could give it to my wife; next day they sent an executive and I filled a form and got the Sim. They mentioned one mobile number in the form and told that this will be your new no for the add on connection. I signed the form and paid Rs.250 to the executive.
The number gets activated in about a week and its now a different number from which was mentioned in the form.
I went to Airtel Outlet and then from there I had a talk with the Customer Care People and they told it will take 13 days to resolve beck this issue.

What shall I do Now.

Thanks & Regards
Rajiv Roshan

Airtel — wrong guidance of customer care department

This is to inform u that today on 29sep09 i have call customer for my billing discrepancies and talk to floor manager there. He was not at all listening to the problem and was also asking unnecessary question. I have recording of my conversation with him. i want u to resolve my problem. other wise i have to take strick action against this.i will told u the full details of my conversation once u call me.

AirTel — Complain for provide wrong information

I have activated gprs on my mobile throw net on phone (NOP), On 22th October,2009. Before activating this service i made a call to 121 & get information of (NOP) but they didn't iform about there downloadig limitation, they only told that we have unlimited downloading & browsing in Rs.5/- rental. I have launch a complaint for not activating google maps on my mobile & not downloading videos & songs too. Then after they cant solved my problem. Today I made a call to 12118 then they told me that (NOP) dose not support any map application & throw (NOP) downloadig over 2mb is not prowided. So my complaint is why they didn't provid every information on my first interactio & who will be responsible for my inconvience ?

AirTel — wrong information provided by airtel

hi!, i was provided wrong information by airtel customer care for using gprs service,moreover they harrased me by not answering my questions. i got all talks recorded with me and want to go for further legal procedings.i live in ludhiana and i want to report this act of airtel as cheating and harrasment.

Airtel — insufficient information

i had activated service fnf from 5 to 6 years but last week this service deactivaed when i call customer care for deactivation they explained me i recharged Rs32 &my schene stopped. its cheating when u call & send massage that recharged & avail this service then how can u say only one plan activated on one number i requsted pls deactivated Rs32 recharge & continued my old scheme then i surprise their rely they helpless......... its totlly cheating when caan't given two scheme on one number or cant't disconnet then why u given scheme u r responsible for my frustration pls deactived 1ps scheme & continued my old scheme i[censored] r not given any solution thn i must stop my number immediately as soon as possible

sir

I have aritel pre paid connection No [protected]. I convert this number to post paid on 30 Oct 09 for purpose o[censored]sing GPRS facility because in post paid it cheapest then prepaid. Same day when i received my GPRS activation SMS, I request to de-activate all other services in my connection. I was confirmed by SMS that all services are deactivate from from your number other then Mobile office.

After four five day i received chain of weakly one or tow or more SMS for stating that "thanking you for downloading of services(their are type of service and charges are different). this is my first experience with post paid service. i think i may be advertisement so i did not care.

when i received my first bill then the amount for all those SMS send to me are added to my bill it Rs. some 140.00(approx) that i think no problem. then i asked to customer care 121 they told me it is used by you, i object and told them my all services are deactivated and i never activate all these services. it not big amount so i not behind the same and i forget BUT

on 16 Dec 2009 i received 25 SMS for downloading the various type of SMS with in two hours.
the details of SMS are as follows:
(1) 10:03 PM

Thanks for downloading Java Game from Airtel. You have been charged Rs 50. Jobs alerts - 321 333#



(2) 8:34 PM

Thanks for downloading FTVWorldTourAM Video from Airtel. You have been charged Rs 15. Jobs alerts - 321 333#



(3) 8:21 PM

Thanks for downloading MayaRefereeMim Video from Airtel. You have been charged Rs 15. Jobs alerts - 321 333#



(4) 8:19 PM

Thanks for downloading Santhita Video from Airtel. You have been charged Rs 15. Jobs alerts - 321 333#



(5) 8:12PM

Thanks for downloading Kal9Baje Video from Airtel. You have been charged Rs 15. Jobs alerts - 321 333#



(6) 8:10 PM

Thanks for downloading Shower4 Video from Airtel. You have been charged Rs 15. Jobs alerts - 321 333#



(7) 8:06 PM
Thanks for downloading FlowerBikini3 Video from Airtel. You have been charged Rs 15. Jobs alerts - 321 333#



(8) 8:03 PM

Thanks for downloading Brunette3 Video from Airtel. You have been charged Rs 15. Jobs alerts - 321 333#



(9) 7:54 PM

Thanks for downloading SizzilingHottie085 Theme from Airtel. You have been charged Rs 30. Jobs alerts - 321 333#



(10) 7:48 PM

Thanks for downloading ReefIsrael Video from Airtel. You have been charged Rs 15. Jobs alerts - 321 333#



(11) 7:45 PM

Thanks for downloading FTVMerchandise Video from Airtel. You have been charged Rs 15. Jobs alerts - 321 333#



(12) 7:42 PM

Thanks for downloading TheBestOFRene Video from Airtel. You have been charged Rs 15. Jobs alerts - 321 333#



(13) 7:40 PM

Thanks for downloading Carolm Video from Airtel. You have been charged Rs 15. Jobs alerts - 321 333#



(14) 7:34PM

Thanks for downloading LorenaBikiniMim Video from Airtel. You have been charged Rs 15. Jobs alerts - 321 333#



(15) 7:27 PM

Thanks for downloading MayaLingerieMim Video from Airtel. You have been charged Rs 15. Jobs alerts - 321 333#



(16) 7:20 PM

Thanks for downloading MimJennyClarendon Video from Airtel. You have been charged Rs 15. Jobs alerts - 321 333#



(17) 7:14 PM

Thanks for downloading LornaDanceMim Video from Airtel. You have been charged Rs 15. Jobs alerts - 321 333#



(18) 7:12 PM

Thanks for downloading CricketChampionsTrophy from Airtel. You have been charged Rs 99. Jobs alerts - 321 333#



(19) 5:57 PM

Thanks for downloading ModelVideo27 from Airtel. You have been charged Rs 15. Jobs alerts - 321 333#



(20) 5:53

Thanks for downloading PubGames from Airtel. You have been charged Rs 99. Jobs alerts - 321 333#


(21) 5:06

1 day free trial of GamesClub is now active. You will be charged Rs.30 week post free trial. Visit http: gclub.in. To stop sms UNSUB GC to 56363

Note

SLNO 21 OF ABOVE WHY THIS AUTOMATIC ACTIVE ? I ALLREADY DEACTICE THE SAME AND CONFIRMED BY AIRTELL MESSAGE


I complain the same at-least 6 time 06 16 Dec 09 to airtel customer care (121) i have all complain number and Email also on 17 Dec 09. reply given to me that after bill generation the problem will be solved. then i have wait up bill generation 27 Dec 09. meanwhile my out going calls are stopped saying that pay your bill because use credit limit is only five hundred and you used more then two hundred percentage of your credit limit. then i have to pay 1200.00 on same day because I use mobile connection to communicate with my family member that time my father are suffering with fever at my home.


i would like to say that their are some one doing intensively this job and getting benefit from my mobile connection in Airtel service provider.


it is requested that my this application are treated MOST URGENT and some solution to refund the money which they are getting from me. some legal action to be taken for stop all these services which a costumer not required.


thanking you

yogendra singh

AirTel — suffered due to wrong information by customer care executives

i am vijayakanth my mobile number [protected]. i am very much suffered due to the wrong informations given by customer care executives.i want to complain on those executives. any one of the higher authority from airtel[new delhi] should contact me by phone to my number. i want immediate response

Airtel India — Wrong Information provided

Hi,
This is regarding wrong information provided to me through the airtel helpline : 121.

My airtel no. is a Friends Plan no. and this service was not working for few months as i was charged Rs.1 per message to all my friends plan no. Since this facility was not working i had called 121 on 30th March (eve). with the information provided by me i was suggested to do a recharge of Rs.41 and was told that this recharge will help me have the Friends plan facility as well as the Rs1 STD call facility, so the next day ie 31st March i recharged for 41 but that dint work, for which i called 121 back at 8.59pm for further inquiry to which after keeping me on hold for long timings i was told silly things like, this no. is not at a friends plan at all, and then was told that because of Rs41 recharge the number has been changed to a Life time number and it cannot be converted back to a friends plan number.

On asking for a complaint to be registered, i was not talked back well, my call put on hold for long times and for few mins also not picked up.

This is a loss to me for the reason that my number has been changed to a life time number without me wanting it and also all the facilities are not available to me for which i on the first place got this number. also the recharge of Rs 41 was of no use to me.

I would like a strict action to be taken for the irresponsible customer service that is provided to me.

Also i would like my no. to be changed back to the Friends Plan no. that it was previously.

AirTel — give wrong information

airtel customer care service of najafgarh gave me the incorect/fake information about prepaid offers.

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint.
Please do write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Vinay Chugh
Airtel Customer Service Team