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[Resolved]  Alliance Broadband Kolkata (Executive Pack 384 Kbps) — Alliance broadband kolkata cheating people..not providing promised bandwidth for torrent download

I am using Executive pack (384 kbps)...but I am not getting the bandwidth what they are promised to give.. recently they restricting torrent download speed without informing the customers. I had sent 4 mails regarding that... Alliance Executives are telling that they are restricting bandwidth for torrent download but they are not ready to reply the mails... this is ridiculous...

Hiren Dutta
Complaint marked as Resolved Aug 14, 2020
Complaint comments  8 CommentsShareTweet



I am using Alliance Broadband since few months. From the last month (May 2009) my internet speed is so slow, it takes lots of time to open a webpage. I had coveyed the same to Alliance customer care; they always say we will forward your complain to the local network supplier; which is Dum dum cable tv network. But till date no result. Even I had conveyed the same to the local operators (point of contact: Rajdip [protected] and Abhijit [protected]). They sort out the issue then it was okay for 2 days. Then again the same problem i.e. "Request time out". Again I had conveyed the same to Alliance customer care and as usual they had said they will inform the local operators. But no rsult. Then I had thought to convey the same to Rajdip, but he was not picking up any calls for the 3 days. Day before yesterday 31st May 2009, he had received my call; then I had conveyed the same and he had promised that everything will be okay from 1st june 2009. But from 1st June 2009 the problem is now different, its showing "cable unplugged". Then I had tried to reach Rajdip more than 50 times till date but he never pick up the call. Even Abhijit, the Sr. most person; he had picked the call and said that he will convey the message to Rajdip. Then I had again called Abhijit to know the update but he is not picking up the call. I had tried to reach Abhijit more than 10-15 times.
I don't know why this is happening. Its in another sense a harrasment to the customer. Please help me so that I can start my work asap...
Looking for your coperation at the earliest.

Sudeep | [protected]
I am using alliance broadband. The pack is 349 unlimited pack. In time of taking the connection they promised me to provide 128 kbps/s speed. Right now I'm getting the downloading speed is 1.9 kbps/s or 2.9 kbps/s of max to max it would be 20 kbps/s if I use Download accelerator plus. Now this month might be my last month and am thinking to leave that connection as soon as possible. After spending a huge amount of money per month if I get that kind of disgusting service this is not possible for me to carry on. I have complained a lot of times but they replied that they have no problems at all the problem is in my PC. I have screen shots to prove that what kind of service they are providing.

Jit Talukdar | [protected]
I live in Paikpara I have currently use Alliance broadband but i thinks I would disconnect this connection because I think today Alliance broadband connection is in No. 1 position in bad connection. They have slow download speed, Most of time you can't download from rapidshare. They assured us and advertised that they give you 24 hours online connection but it is not true. In a month you should get 15-20 days approx and other days there should be server problem or other problem. I request to the viewer not take this connection because I am facing this problem so I did not like other people will have same problem. It will be take your happy life to heal
am using alliance broadband from the last month...but i'm now thinking to get rid of this connection..i'm using the starter pack(Rs 349/-, unlimited download) takes much time to open a page..the download speed is just 15-16 kbps...but i was assured to get atleast 40-45 kbps..spending money in alliance broadband is just a wastage..i jus request to everyone jus dont think to hav a alliance broadband connection..
my user name is:shyamalb_uc
i reside near purbachal south canal east, kolkata 700078
from the last few dayz im not getting the speed which was promised to using 100 mbps connection of rs 400/month...i used to get speed of 10 im downloading a game from u torrent whose size is nearly 2 it takes 1 hr to download as u can see...i want an immediate solution for this problem...
with regards
my user id is ANANT
i have been using this since November 2009
i have taken 1/mbps unlimited plan and request time out is my major problem
i am getting only 140 kbps download speed
but for 5 days only 70 to 110 kbps
for 5 days i have not been able to download a thing
25 to 35 times reply is ok then again 3 to 5 times request time out
my downloading breaks inbetween
i am fed up by calling call center and my local operator poor chaps come and spend hours
to rectify the problem but nothing work

useless network
i am a alliance broadband customer from april...i got the starter plus plan...first two mnths i got 1.1mbps download speed in torrents from since last mnth speed is decreased into hal[censored]really hurts!!!now i m getting only 550 does anyone know what's the reason???have they changed the plans?????

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