BookMyShow Complaints & Reviews

Last Saturday around past midnight, so technically it was Sunday(1952013), at night i tried to buy 3 tickets from www.bookmyshow.com for the movie Aurangzeb running at Jyoti talkies for 3 pm show, but it showed failed transaction after i have entered my password for the completion of payment, but right after that it a message appeared saying the payment could not be completed because of problem in server. Naturally i tired three more times, but got the same result, finally i told my friend to buy the tickets but she also faced the same fate. Next morning when i went to the ATM and got a mini-statement it showed that money was deducted for all the four transaction, so effectively i had paid Rs. 1403 i.e. Rs. 351, Rs. 351, Rs. 350 and then again Rs. 351. i went to the bank next day which was Monday, and the Manager there told me that the money would be refunded in 7 days. However today the seventh day ended and i still haven't received the money. On the same day(19/05/2013) i had a failed ATM transaction of Rs.400 but that money got refunded the next day. I am really worried about the Rs. 1403 which hasn't got refunded to my account yet.
Moreover, on 25.05.2013 the same thing happened at www.mobikwik.com but again the money got deducted. Please provide me with directives as to how can i procure my money back. I am really worried about this.
Thanking You,
Deepanjan

I have booked 3 tickets from ICICI m shopping on 15the May it deducted my 390 INR instantly but i dint get thee ticket. and I waited for around 10 days still my amount is not back in my account. I mean how long it will take to get back. theis is really frustrating. my id is BIL/[protected]/BookMyShow/[protected] .. Id is[protected]. My contact no is[protected] and email id is [protected]@gmail.com , looking for fast action otheerwise I need to go furtheer to take action to get my money back.

I have booked tickets through bookmyshow.com on 19th April,2013 but the transcations failed and i got a message for the same. But money was debited from my account for the failed transcations, which I got to know after few hours. when I called the customer care they told that it will be refunded with in max of 15 days. but till now it was refunded (ie., by 13.05.2013).

Booking ID : BOOKING ID : MCAS000003B7UU

I have booked my tickets through book and i haven't received any tickets from book my show .

I have called book my show 20 times but they are just saying delivered but it is not actually delivered .

I have paid 6500 Rs.

Please help

We had paid Rs. 3,000/- to book an International Music Concert scheduled to be held at Noida on 14th Feb, 2013. The show subsequently got cancelled. But, money was never refunded. After much correspondence the company is maintaining that the money was refunded directly to my account, which is a blatant lie. They are refusing to provide any valid online (bank-recognised) tracking details in support of their claim that refund has been effected. On the contrary, they are insisting that this money has been refunded and that the case is now closed. They have stopped taking our phone calls and refuse to address the complaint. Is there any way we can bring them to book and publicise their cheating ways?

Peter Godfrey
brendan.[protected]@live.com
[protected]@vsnl.com

Hi, This is ABHISHEK ROY. I am a salaried professional working in Tata Consultancy Services. I am an honest and law-abiding citizen of this country. My address is 1/40 SAHID NAGAR, DHAKURIA, KOLKATA-700031 and my cell number is [protected].

On 21st April, 2013, I bought 2 tickets for the 5:30 PM show of Hindi movie Ek Thi Dayan worth INR 549.44 at INOX Forum Mall (Elgin Rd, Kolkata) using BookMyShow iphone application from my personal number [protected]. I made the payment through HDFC netbanking. This transaction was made between 4:20 PM - 4:30 PM. Screenshot of the same is attached.

Booking history of the BookMyShow iphone application showed the seat numbers booked GL - Q-16, Q-17. But the booking ID was missing. I also did not received any SMS in my personal number about confirmation of the booking.

Since I was travelling to watch the movie, I did not get any chance to call up the helpline number to inform about the missing booking ID or that I did not receive SMS confirmation of my booking. I also did not felt that necessary as the booking history mentioned ticket numbers (GL - Q-16, Q-17) provided above.

I produced the booking history through BookMyShow iphone application and payment through HDFC netbanking application to collect the tickets at the INOX Forum Mall ticket counter but they refused to issue me tickets as my booking history didnt showed booking ID.

Hence, I had to buy 2 tickets for the 5:30 PM show of Hindi movie Ek Thi Dayan worth INR 500 at INOX Forum Mall (Elgin Rd, Kolkata) again.
This time I paid with my VISA credit card and I got the tickets (GL, Q-14, Q-15) from the counter. Screenshot of the same is also attached.

I also noticed that the seats which showed in my booking ID (GL - Q-16, Q-17) for which I was refused being issued tickets at the INOX Forum counter, were also occupied in the theatre.

Thus, I end up paying the price of 4 tickets INR 1049.44 (549.44 through HDFC netbanking for transaction through BookMyShow iphone application + 500 through Visa Credit Card at INOX Forum Counter) and watched for 2 tickets.

Yesterday morning, when I checked my email, I could see the booking id in the booking confirmation mail that was sent after yesterday's transaction through BookMyShow iphone application.

Since, this has happened due to problem with BookMyShow iphone application not generating Booking ID and not sending SMS confirmation against my booking in my personal number, I had requested BookMySHow to please refund me the price of 2 tickets INR 549.44 that was charged to me through BookMyShow iphone application.

I then called up BookMyShow helpline number and explained the entire incident. But they replied that they will not be able to help me on this.

Please request you to investigate this and bring this to closure. Hope this will be resolved at the earliest.

Thanking You,
Yours faithfully,
Abhishek Roy
([protected]@gmail.com)

Hi,

I am Vinayak Chanshetti (cell no [protected]). I booked 3 tickets for Special 26' using BookMyShow.com for Fun time Multiplex, Pune, for 4:15PM show for date 11th Feb 2013 using Axis Bank net banking
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.
But an amount of Rs 501.55 was debited from my account. This transaction was done at around 12:22PM on 11th Feb 2013.
I waited for around 20-25 minutes, but i didn't receive any sms or e-mail from book my show for confirmation of tickets but i did receive sms from citibank for deduction of money.

Now, After 20 minutes .i.e. at around 12:49PM (15th Aug), i again tried to book some other 3 tickets and i received sms and mail from book my show this time.

So, basically money for my 1st transaction should be refunded bookmyshow as it didn't handle the transaction properly and deducted amount without booking the seats.

I contacted the on-line customer care executives also but they also just say that we will contact you as soon as possible but then there is no reply/respose.

I request a refund of Rs 501.55/- from bookmyshow.

Transaction Details are:
11/02/2013 ICONN/65726414/100213/PAYU.IN 501.55
11/02/2013 ICONN/65725971/100213/PAYU.IN 501.55

My Details:
Name: Vinayak Chanshetti
Contact No: [protected]
E-Mail Id: vinayak.[protected]@gmail.com

D/Sir
I have booked two cinema ticket on 14.11.2012 through BookMyShow for an amount of Rs 345.94.Though They failed to book my ticket but said amount has been deducted from my account.After three times of inquiry BookMyShow given me the number[protected] and told me that the amount has been returned through this number in my bank account.I am yet to get the money. Please make an inquiry.

Sincerely
Ratul Bhatta

Hello,

I have booked two tickets on 6th Dec 2102 (Movie Name : Life of Pi at Bilaspur Glitz Cinema ) but I haven't receive ticket and refund money against failed transaction.

Reference no. : BIL/[protected]/movie/BOOKMYSHOW_MICI

Please get resolve immediately for better future relations with Glitz Cinema. Thanks .

I have booked a ticket in www.bookmyshow.com website 1 month ago but the movie release is postponed to some other day . These website team messaged me that they would refund the money. I have waited for 1 week but the money was not refunded. i have mailed them that money was not refunded with screen shot of account . After almost 1 month they again mailed me that your ticket is not confirmed on that particular day so we have already refunded the money .
Details of tickets:
Booking id:393889.
ticket no:027186,027186.
These are the ticket details. I have taken the printout ticket of seat numbers then how can they cheat me like that your transaction is failed on that day.

someone please take action on this website guys...

Thanks in advance.

I tried to book tickets for a movie through bookmyshow.com on 12th november 2012. The mode of payment was internet banking provided by state bank of Hyderabad. It resulted in a failed transaction I.E,I DID not receive my tickets but the money was debited from my account.I request you to kindly look into this matter.

Hi,

i have booked a ticket on 18-Oct-2012 for Damarukam Movie on 20-Oct-2012 and unfortunately the movie got postponed.

i have mailed them several times but there is no use still they are saying that refund is in progress

according to their FAQ(http://in.bookmyshow.com/static/faq.bms#TB) it should be refunded in one week or if it is more we mail them they will solve soon.
It is almost 20 days completed but there is no refund


please respond me ASAP.

please find my ticket details:

Your confirmed Booking ID on BookMyShow is :
TVHY[protected]
Event details
Damarukam (U/A)
Tivoli Cinema (TIVOLI CINEMA 2)
Hyderabad, Hyderabad
Show Details
Date & Time : Sat, 20 Oct, 2012, 6:00pm
Payment Mode: Net Banking
Seat No. :GD-F7,F6,F5,F4
Confirmation No. : 323487


Thanks,
Madhu
madhu.[protected]@gmail.com

Hi,

I was issued wrong tickets by bookmyshow.com for the skyfall movie for the IMAX theatre, hyderabad and after I complained, they are in a state of denial.
Even after my repeated calls and emails, they are least interested to solve the problem.

Is there anyone to listen to aggrieved customer ?

Thanks
Hironmay Basu

I tried to book concert tickets through their portal and despite three failed attempts, i wasnt able to.. I then checked with my credit card company and it turns out they have debited the amount the next day

I immediately asked them to cancel the ticket, but they refused and asked me to sell it at the venue. I didnt go for the event thinking that the money will be reversed to my account. None of this was to happen

I asked them atleast to give me some store credit, which they also refuse. They are sending me very curt replies to my emails and i am hating the way they are treating me as a customer. I didnt go for the event, so i expect a full refund considering its a mistake with their system

They are not even ready to give me a proper treatment or a store credit kind of alternative arrangement, leave alone the full refund

I will never ever book tickets from BOOK MY SHOW. I have booked so many tickets in the past and this incident has diminished my faith in the company

Bookmyshow.com charged me twice on my booking on 17-Sep-2012 for the movie Barfi! (booked through Standard Chartered Credit Card) While the amount was charged from my card but the ticket was not booked.
On contacting Bookmyshow customercare twice in 2 weeks after booking, i was assured that i would get a refund in less than 21 days. Its one complete month but I am yet to receive a single penny.

I request action be taken for the pathetic service of refund technology that the company maintains.

On September 15th 2012, we tried booking three movie tickets through bookmyshow for the movie Burfi in Everest Theatre, Bangalore. The tickets weren't booked but the money got debited from my account. Even after several calls to the customer care and dropping mails, the issue hasn't been resolved. It is sheer negligence on the part of bookmyshow and an absolute displeasure to follow up on a case where the mistake is not even our's. I am also forwarding a e-mail alert from my bank for the amount debited. I am also not going to recommend bookmyshow to anyone in future. The first time also happens to be the last time and the experience has been more than horrible. The executive at the customer care was thoroughly unprofessional and impatient. They keep telling me the money will be credited in 15 days but I guess bookmyshow doesn't follow a universal calender. I have decided to take this up and sue them for this inconvenience. A big scam!

My Name is Sindhu Francis, My Cell number is +91-[protected].

I booked 3 tickets for Barfi movie on 20th September'12 using Bookmyshow Portal. Show timing was 4:00 PM, but on 20th Sept as it was Bharat Bhand the shows were cancelled. I spoke to the Manager Mr. Pankanj Rathod (Business Head, Cinemax, Gandhinagar) & he confirmed that the money will be refunded within 4-5 working days. I used HDFC credit Card to book ticket.

Now its 15 days & still i have not received the refund of the same.

Kindly help me to get my refund money.

Hi Team,



I was try to book two movies tickets on 15th Sep. around 2115 hr to 2145hr from your website

BOOKMYSHOW. My Amount INR-383.70 /- Deducted twice, however i didn't receive e-tkt. It was first time

that i was try to book ticket with your website .

Kindly refund my TOTALL- 767.40/- ASAP.

My Bank Transaction :---

15/09/2012 21:43:16 15/09/2012 3171 NET TXN: BILLDESK MYBK[protected] 383.70 0.00 7,733.39

15/09/2012 21:31:24 15/09/2012 2966 NET TXN: BILLDESK MYBK[protected] 383.70 0.00 8,117.09

Quick responce will appricate.


Thanks & Regards,

Mukesh Kumar

[protected]

Hi,

I am Sharad Sharma (cell no [protected]). I booked 3 tickets for 'Gangs of Wasseypur-2' using BookMyShow.com for Spice cinema, Noida, for 4:00PM show for date 15th Aug 2012 using my citibank credit card
After selecting seats and entering my credit card details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.
But an amount of Rs 633.72 was debited from my credit card. This transaction was done at around 1:22PM on 15th Aug 2012.
I waited for around 20-25 minutes, but i didn't receive any sms or e-mail from book my show for confirmation of tickets but i did receive sms from citibank for deduction of money.

Now, After 25 minutes .i.e. at around 1:49PM (15th Aug), i again tried to book some other 3 tickets and i received sms and mail from book my show this time.

So, basically money for my 1st transaction should be refunded bookmyshow as it didn't handle the transaction properly and deducted amount without booking the seats.

I contacted the customer care on same day and they asked me to send an e-mail to [protected]@bookmyshow.com. So, i formally sent email to them for which i received reply stating 'they will get back to me after investigation' and gave me Incident No:[protected]. but after that i have not received any response whatsoever from there side in last 30 days or so.
I have sent them e-mails repeatedly but there is no response/reply. I contacted there on-line customer care executives also but they also just say that we will contact you as soon as possible but then there is no reply/respose.

SO BOOKMYSHOW has not only taken my money of amount Rs 633.72/- but they have caused me mental tensions as well. Just imagine how much problems they have caused me for ignoring me and for not replying.
I request a refund of Rs 633.72/- from bookmyshow and would also request Consumer court to impose some heavy fine on bookmyshow for playing not only with people's money but also for not giving due attention to there customer even when they took all money in advance.
I don't want any extra money, i just want my Rs 633.72/- but i want bookmyshow should be taught a lesson so that they dont do same thing with other citizens of India and so that they can always remember that someone is there who is watching there wrong ways of working.

My Details:
Name: Sharad Sharma
Contact No: [protected]
E-Mail Id: [protected]@hotmail.com

This regarding the issue of the tickets which I had tried to book for 10.45AM show but due to bookmyshow's technical issue I get the 10:45PM tickets booked. I discussed with the manager of wave cinema, Lucknow for my problem and he asked me to return the ticket at the ticket counter and assured me to give the money back once the tickets have been sold to other person who wants 10.45PM show on same day.

1 day later I went there to take my money back. On the ticket counter, the executive asked that manager is on leave so she asked to come later for taking ticket money back. She informed that my tickets have been sold and manager will call me on my cell number.
But 10 days have been passed no call I received.

Can you please help me regarding this. My bookingid was : WVLK[protected] (DATE 15 july,2012) (Movie - "Bol Bachchan")
My Cell:- [protected]


Here is the conversation I had with your executive and he did not take my complaint seriously(i don't want refund but want the improvement of your service which unfortunately I could not get ):

Vijit Dudeja: Hi, my name is Vijit Dudeja. How may I help you?
prabhat omker: This regarding the refund of the tickets which were booked for 10.45PM show instead of 10.45AM (due to bookmyshow's technical issue). I discussed with the manager of wave cinema, Lucknow for my problem and he asked me to return the ticket at the ticket counter and assured me to give the money back once the tickets have been sold to other person who wants 10.45PM show on same day.

1 day later I went there to take my money back. On the ticket counter, the executive asked that manager is on leave so she asked to come later for taking ticket money back. She informed that my tickets have been sold and manager will call me on my cell number.
But 4 days have been passed no call I received.

Can you please help me regarding this. My bookingid was : WVLK[protected] (DATE 15 july,2012) (Movie - "Bol Bachchan")
My Cell:- [protected]
Vijit Dudeja: Please stay connected while I check the details for you
prabhat omker: ok
prabhat omker: however if you do not able to refund please assure this problem will not occur in future.
prabhat omker: r u there?
Vijit Dudeja: We regret to inform you that since you had contacted the theatre then and since the refund is assured from their end we would be unable to assure you. Kindly contact the theatre because from our end we would not be able to provide any refund
prabhat omker: yes i know u can not refund
prabhat omker: but actual problem of transaction was from your website, i don't want the refund but want to raise a complaint that your site booked a wrong ticket.
prabhat omker: so just note a complaint and send it to your website technical team
prabhat omker: that actually i want.
Vijit Dudeja: You can send your feedback at [protected]@bookmyshow.com if you want
prabhat omker: otherwise next time I and my other known people would not use your site beacuse i will tell them this incedent'
prabhat omker: yes that i will
prabhat omker: ok then bye
Vijit Dudeja: Thankyou for choosing Bookmyshow!

In case of any queries, feel free to email us on [protected]@bookmyshow.com, call on[protected] or chat with us and we would be happy to assist you with your query.
Vijit Dudeja has disconnected.