[Resolved]  Eureka Forbes — Eureka Fobes Water Purifier (Total RO)

I purchased a Eureka Forbes Total RO (Silver Nano) water purifier on 22.07.07 with Sl no 8008574 Receipt no. 371 Eureka Forbes no 011157 . And extended the AMC by one year (Contract Receipt no[protected] from 26.07.08 to 25.07.09 with the authorized agency at Ghaziabad III H-2; Rakesh Marg, Nehru nagar, Ghaziabad - 201001. Now on 13th July'09 I registered a complaint of non functional of my RO Water Purifier. One day a service man came and removed the motor and after two days of persuasion, came and replaced the motor with an old repaired motor. The RO was still non-functional and then next day he changed the adaptor, there was no improvement. Another man came on 16.07.09 and informed that the replaced old repaired motor might be the problem. And for the last 5 days we are suffering for water (especially in rainy season with waterborne disease at the peak).

On enquiry every time from the agency, we are getting reply that “we are trying, we can't do more”. We cannot replace with new motor. But at the time of Annual Service Contract, they promised that any service parts if required will be replaced with new genuine parts without any cost in contract period.

Now No body is responding.