Eureka Forbes Complaints & Reviews

I paid for and purchased Acqua Guard Sensa because it was a Eureka Forbes brand. I am very disappointed with the service provided Invoice no 043023 dt[protected] thru Mr. Gurunath F. First the instrument was installed after repeated reminders after nearly a week. Second, I was told that the stand required will cost Rs. 250. Based on his advise, we asked him to send the instrument along with stand. The person who came to install the instrument did not bring the stall and informed that the suitable stand will cost Rs.1200.00 I did not agree but under force i had to accept. I purchased the equipment on the condition that a water sample will be drawn from the equipment and tested at your lab and produced to me for my complete satisfaction. This has not bveen done till date. Now they are saying that i should spend another Rs.600 for some valve. The total amount spent for the equipment comes to Rs.19700.
I feel cheated that the correct price was not told to me and little by little amount kept on increasing. No water sample was drawn and I have not been given the water test reoport.It speaks ill of a company of your repute.
In view of all this, i would request you to take the equipment back as i am throughly disappointed. Water continues to leak and keep my kitchen wet all the time.
Vijay Saradhi

I too am suffering from the same complaint. The services in Nagpur are really pathetic. No one heeds to complaints or gives complaint number for follow up despite the fact that i have service contract with them. Really really disappointed. Don't know why company like Eureka Forbes is so neglegent towards the customer grievences..

Dear Sir,

I purchased the machine mentioned in the subject of this email from
Memorex Home Appliances Kothrud on 19 March 2010.

On 26 Jan 2011 we observed that the machine was leaking so we called up Memorex.

On 28 Jan 2011 Anand (engineer from Eureka Forbes) came at 4 pm and
approximately spent about two hours to rectify and resolve the problem
however the problem has not been solved. He opened and installed the
machine several times. Then, I called Vinod @ [protected] who advised
me to send a SR Engineer on 29 Jan 2011 (tomorrow)

I refused.

Because one of your engineers (Anand) has already tried to solve the
problem for 2 hours without rectifying the problem. This has caused
unnecessary inconvenience to my family. In this scenario, I request
you to replace the whole machine because I think that machine is
beyond repairs.

Thanks,
Sanjeevan Kshirsagar
Cell: +91 [protected]

i have acqua guard nova in my house but it is full of hassles .i FULLY AGREE WITH MOIZ THEY CHEAT COMMAN MAN .THEIR SERVICE IS TOTALLY USELESS.

EurekaForbes Water Purifier — PAID MONEY SINCE ONE MONTH BUT MACHINE NOT YET INSTALLED.

I ORDERED FOR BOOSTER WATER PURIFIER SINCE A MONTH.SALES PERSON IS GANESH WHO CAME FOR DEMO TOOK YHE FULL PAYMENT ,THEN HE CAME BACK WITH A SMALL MACHINE BUT WE NEEDED BOOSTER SO HE SAID HE WILL COME AND BACK WITHIN A WEEK SINCE THEN HE NEVR RETURNED, NOR PICKS UP PHONE .MY COMPLAIN NO IN THE COMPANY IS 42285,THEY ALSO NEVR RESPONDED,I FEEL THIS IS A MISERABLE COMPANY FULL O[censored]NTRAINED SALES PERSON WHO INSTEAD OF EXPLAINING PROPERLY LEAVE THE CUSTOMER CONFUSED. IORDERED BEFORE RAMAZAN I.E 1 SEPT SO THAT WE COULD HAVE CLEAN WATER DURING THE HOLY MONTH BUT AS YOU SEE RAMAZAN IS ENDING BUT THE PATHETIC PEOPLE OF EUREKA FORBES STILL SLEEPING.THE COMPANY CANNOT SURVIVE FOR LONG IF THEY CHEAT COMMAN MAN LIKE THIS .HOW CAN THEY EASILY GULP DOWN MY HARD EARNED MONEY .

Eureka Forbes - Water Purifier — NO RESPONSE FOR FEEDBACK ON SCHEDULED SERVICES

Have bought Water Purifier from Eureka Forbes - Aqua Gaurd - RO System, Initally Sales representatives from Eureka Forbes promised 8 Free services for the period of next two yearsfrom the date of purchase (Each Quaterly). Four and Half months past non of the executives are intrested in attending the complaint registered a month back.
To ensure good water we have gone ahead and bought this, which now has become a frustrating issue, and no grantee of safe water being discharged through this system.
Strongly recommend not go for this product.

I am anand, I live at Dwarka (Delhi)Tel no:[protected].My RO system became U/S on 12 Apr and I complained to helpline.The complain no. is 80267155 dt 12 Apr 2008.After thet I had, spoken to many times at call center and I have a strange feeling that they were making fun of my complaint, people like SARITA, ROHIT, SANJAY were the people I had spoken.I was also given Tel No-[protected] who gave me Tel no-[protected], I finally was given no of Karolbag office28750722.It was a vicious circle of REDTAPEISM.At 1730 0n 14 Apr my prob still unresolved and Ms SONIA at [protected] unaware of any such complaint.I have spend not only on water but on these useless call to talk to these useless people.Is the COUNTRY HEAD of Eureka Forbes listening?

Eureka Forbes / RO — No attention toward complaint

Dear Sir

I have purchased an RO water purifier from Eurekaforbes in January 2010. In initial stage only I was cheated by the concerned sales person, who gave me many lucerative offers & I bought the same. The other thing that was in my mind to secure family & was concerned for their health. I bought this but as promised by sales person I didn't received my Bill, Warranty card, Free Gift & Extra Filter post purchase of the product. Later, after following for a long I received my warranty card & bill for this product but the date on bill was of December. Till date I've not received any free gift offered by their sales person Mr.Kamesh Gupta ([protected]). Now my RO is not functioning & I complained for this on 21st of Sep. My complaint no is 211 with them. Initially there was no response to my complaint & post rigrous follow up, technician visited on 23rd & assured to come back with spares next day. Till date he didn't turned up. On calling up their local service station[protected], one lady is assuring to check & confirm but she also not responded. Due to these delay I started giving normal boil water to my 2 yr old kid & he got some infection due to this. We have also spent almost 1000 INR to get the mineral water from market due to delayed response & pathetic service by Eureka forbes. I am customer of Eureka Forbes since 4 years but have experienced pathetic services from them.
I would request you to look into this & would like company to bear the loss to me & should see to it that after sales service is very important.

Regards
Mohit Shrivastava
Phone- [protected]
Address - D-1/2, Rajpur Residency, Nr Mussorie Diversion,
Dehradun

Eureka Forbes — Unresolved complaint

I have loagged a complaint on Euro helpline 3988 3333 on 14th Feb 2011.
I was essured that the problem will be attended with in 24hrs but nobody came to my place till today morning i.e. on 3rd day the technician came to attend the problem and after seeing the problem he said " I am not here to attend the problem; I am here for service, somebody else will come to attend the problem. I will send some body." But one day again passed and the problem is still unresolved. In the mean time have called 4 times to Euro helpline but no proper responce on the complaint. At my place we don't have drinking water due to the problem. The problem is still unresolved. Is this is the service Eureka gives to its customers?? Even I have taken AMC for the product so that I can get good responce. But I think taking AMC is wastage of money.

I AM YOUR COSTUMER FOR SEVERAL YEARS, THE GREAT POINT NOTED BY ME IS, NOT EVEN SINGLE TIME THEY RESPOND FOR MY FIRST CALL. MOREOVER WHENEVER WE CALL TO YOUR CALL CENTER THEY HAVE STANDARD ANSWER WAIT FOR SOMETIME ALL OUR REPRESENTATIVE ARE ATTENTDING SOME OTHER CALL. I HUMBLE REQUEST DONT TREAT THE CUSTOMER LIKE THIS. I AM TOTALLY DISAPPOINTED WITH YOUR PEOPLE PERFORMANCE, IF YOU HAVE REAL INTEREST IN IMPROVING THE QUALITY OF YOUR SERVICE KINDLY TAKE IMMEDIATE ACTION. MY MOBILE NO. [protected]

I have purchased A Forbes Designa Water Purifier in 2006. I have since done a 24 months AMC in June' 2014 by paying Rs.2400/-. As i had shifted my residence the AMC card had been misplaced in the shifting. The purifier stopped functioning and i had lodged a complaint on[protected]. Though a technician visited my house after repeated reminders in the I week of July, he said that the control board was not working and had to be replaced outside of warranty only, as the AMC card was not produced by me. I showed the service engineer proof of the payment, which he refused to acknowledge and kept insisting only on the AMC card issued by the company. Not once from the day i entered into the 2 year AMC with the company has anyone bothered to visit even once to service the machine, though at time of doing the AMC, i was told that they would be making 3 visits a year to clean the filter and even replace them if necessary. It is a matter of shame that an MNC like Eureka Forbes can take their customers for granted. Eureka Forbes is only interested in selling their machines to you. Forget servicing altogether. It is the company's divine right to brazenly cheat their customers even under AMC. A crying shame on you EUREKA FORBES.
V Balasubramaniam, New No. 19, 4th Street, Padmanabha Nagar, Adyar, Chennai-20. Ph:[protected]

Eureka Forbes — Aquagaurd integra7 ro

I am DR RAVANAN from Arkonam chennai bought eureka forbes aquagaurd integra7 ro from Chennai on 3.9.08 it is not working properly and I conplaint about same no service is given so far kindly do the needful . My address: DR RAVANAN,
40, SUNDARAM STREET,
STUART, ARKONAM-631 001.TAMILNADU [protected]

I bought Eureka Forbes Aqua Gaurd Water purifier RO last year in sept07. These sales people make big promises of services and schemes but when the time comes for service i have to make calls and i have to remember the next due date of service and don't even get positive response like when that service person will come. Now I don't know what exactly was it all about ? .. as far as i know this RO machine needs proper service at their service center and now what to do i am in dark.

very bad customer service

Hi All,
I purchased Auqa guard Integra-7 on 18-Jul-09, Receipt no-026366, Cus Id-[protected].
After installing the aqua guard, the water pressure in kicthen becoms very slow and can not work at all.
It is due to connector that connects the kitchen tap and aqua guard pipes. I lodge several complain to fix the issue. But now it its more than a month and no body came to fix it.
I called several times to call center, local area Service manager.
Please do not buy aqua guardat any cost. The service is worst ever I have seen.


Thanks,
Pranjal

The service is really pathetic in Bangalore... I just bought aquaguard reviva 4 months back with 3 free service in a year but it's been days that I am following up with there customer care but no one is attending my request. Every day they say today some technician will come but no one comes... I have already called there customer care almost 10 times. My service request no. is 64334055.

Really irritated and disappointed with the service level.

I have purchased the similar product from Eureka Forbes 2 months back and still I am struggling for the Tax Invoice. Too bad service.

Sir I purchased a Eureka Forbes Aqua guard Total RO. The exact price is 14500(INR).When their service person came to install, e carried the unit with him. We didn't look or examine the unit in their shop. We purchased that and leave that in their shop (Coz they told us that theirs service person will carry it and install it the next day).The next day the service man carry the unit. and started to install it. But my doubt is that we exactly don't know what was in the box like what parts were there in the box exactly, were in there the genuine parts. We noticed on the installation day the service man open the unit cartoon box in front o[censored]s but we noticed that the 'Main Filter' of the "Aqua guard Total RO" was in outside from the unit not inside the unit. It came separately from the unit. When we asked him to open the unit he opened that we noticed there, one filter was not fitted inside that means there’s only four filter and one side is blank ( where's 5 filters have must should be there inside ).we asked him about that he told us that, the main filter comes separately from the unit. we took his voice with confusing mind. He installed that. But we still don't know the main filter he fitted ( Which was carried/came separately ) is that the genuine filter or any other ordinary filter. Sir please give us some ideas how we recognise the filter And what parts exactly come inside with the unit.( One another doubt comes from that they took from us 14000 rupees instead of 14500 rupees from the exact price of the unit. If they can is OK. But question is that reducing 500.00 rupees and insert another membranes (ordinary filter in the unit).What exactly actually.

I have purchased Aquasure Ivory 6 months back .Initially it was ok but after some time it starts giving
Problem. I have registered a lot of complaints but of no use, after a lot of follow-up with call center nothing happens.
I am fade up with this product and service provided by this company.

WORST customer service ever. Been calling for 1 month to fix and no one ever comes. This is the 2nd time it has broken in less than 1 year. DON'T BUY!