[Resolved]  Eureka Forbes — Customer care

i bought a water purifier RO
this system has been stopped by something mistake
i dont know abt them
how i can repair it
according to sales executive of your company in jodhpur center service warrenty are on site
but i tell the complaint before last 1month by phone
there are no response from ur side
pls solve the problem otherwise i will go to the cosumer fouram after 10 days of this mail and fire the purifier in road and plz ensure that mouth advertizement is power full than media but it is slow and will affect it till ur root.
thanks.
karnan
banglore
[protected]

I had bought one Euro vigil security system 8 months back. The performance of the product is very bad. The PIR (sensor unit) is falling defective more often. The customer care unit of Bhubaneswar is worst in the country. They take at least 10 days to solve a complain.it has become my daily duty to request the customer care to solve the problem. I regret that I bought a Eureka forbes product. I am planning to drag them to consumer court.

In December, 2008 M/s J.M.J Enterprises, Franchise of Eureka Forbes Ltd, Ph. No 65118411, took Rs 1100/- for AMC from me for a period of one year upto December'09. But not a single time any body attended for the servicing of my water purifier inspite of repeated telephone calls at the no given above. Hence apart from selling water purifier, Eureka Forbes has also started eaning money through CHEATING its customer through their franchisees. Every other day you will find a new sales & service agents for Eureka Forbes . This is brilliant business model for cheating public.

Sir i bought a water purifier system ro through your distributer, KIRAN INTERPRISES GONDA UP.the salesman of your company came and installed the system but after one months i came to know that the system was locally fitted and was not working properly. i complained to the distributer but was told that it was not his but his salesman fault.sir i have been cheated by the distributer of your company. so its reqested that please go through my matter and solve the problem. shadab aslam [protected]

very poor service...

REQUESTED ON[protected] TO DEPUTE SOMEONE TO REINSTALL OUR RO EQUIPMENT AS WE HAD SHIFTED FROM 226/17 A GURGAON TO A-104, SECTOR 47, OPPOSITE SADAR POLICE STATION, GURGAON. YOUR REPRESENTATIVE SH JAI PARKASH MOBILE NO [protected] WHO HAD BEEN ATTENDING TO THE COMPLAINTS IN PAST MANY YEARS CAME TO ATTEND. REINSTALLATION HE TOLD CAN BE ONLY DONE IF COMPREHENSIVE SERVICE CONTRACT IS RENEWED FOR WHICH HE TOOK RS 3500/- ON THE ASSURANCE THAT REGULAR INVOICE CUM RECEIPT WILL BE DELIVERED BY POST IN DUE COURSE OF TIME. KEEPING IN VIEW THE URGENCY & HIS REGULAR VISITS AS REPRESENTATIVE FROM YOUR COMPANY WE PAID THE REQUISITE AMOUNT TO SH JAI PARKASH. BUT ON ENQUIRY TODAY WE HAD BEEN TOLD THAT YOUR REPRESENTATIVE SH JAI PARKASH HAS CHEATED MANY PERSONS AND HAS BEEN TERMINATED. A SUM OF RS 610/- HAS BEEN CHARGED FOR ATTENDING COMPLAINT WHICH TENTAMOUNTS TO NON DISCHARGE OF SERVICES AS COMMITTED BY YOUR EMPLOYEE SH JAI PARKASH AT THAT TIME. I SHALL LIKE TO KNOW THE ACTION TAKEN BY YOUR COMPAN SH JAI PARKASH Y AGAINST SH JAI PARKASH FOR CHEATING THE PUBLIC AND THE RELIEF WHICH IS BEING GIVEN TO SUCH CUSTOMERS AS PER YOUR OBLIGATIONS AS THE EMLPLOYER OF SH JAI PARKASH.

Verrrryyyyyyyyyyyyyyyyy bad service despite of several reminders no body from eureka bothers to solve the problems.
No body turns up for service of the products ispite of having 3 years AMC in advance. The employees don't have maaners to talk and all are [censored]s of no use. They only know how to make false promises and assurances and nobody bother about the problem of the customers.

Eureka Forbes — Not Providing Dirt Bag of Eureka Forbes Vacuum Cleaner

Hi
This is Monag here
This is really upsetting and disappointing to talk about the services from Eureka Forbes Vaccum cleaner in pune, India.
Service is so hopeless that month back i have paid 250 rs for dirt bag of Trendy steel model and i followed up 10-15 times on 26501011,41284895 this service centre number and each time they respond in way that i will receive in 1-2 days. which not completed yet.
I m really frustrated and just want to say one thing to all the people not to buy Eureka Forbes products anytime bcos their service is worst, pathetic beyond words.people are really shameless from Eureka Forbes.

The Eureka Forbes Custome Care Service should be actually referred to as Customer Harassment Service!!
Absolutely, disgusting after-sales support (or no support)

My customer number is [protected]. My repeated calls to
39883333 has got no response.Req no is oo57763607. regd
at08:08 on 15/04/10. Zero action till now. Iwonder what
happened to this company. It appears that they no
longer care about customer complaints. Let me me see whether
this public cry gets any response

Dear All,

Eureka Forbes has become the worst in customer commitment. There Customer care executives are useless chaps, they take customer complaints & sit on it for months. Whenver you call them they say that they are working on it. Even there mumbai office Head dosen't reply to any of the customer complaints. they are sleep on the customer problems. They have Zero value for the customers

I agree. I faced the similar problem in chennai. I purchased a vaccum cleaner and asked for demo.
For the 3 days they are saying they will send somebody for demo. I made more than 10 calls in 3 days. Got Zero response.

Eureka Forbes has not improved its customer service in the last 13 yrs, as far as I know. Earlier they used to ignore you after the delivery of the product. But now they have started to ignore you immediately after payment. I made full payment for EuroClean Turbo on the 17th of April, 2010 and was promised delivery of the vacuum cleaner on 19th of April. But it is 21st April today and I am yet to receive either the product or any call from their sales people. An urgent mail sent to [protected]@eurekaforbes has also not been responded to as yet. Eureka Forbes will never changes as far as their customer service is concerned.

Eureka Forbes Limited — Not able to claim in warranty period

Dear Consumer complaint centre ,

This is Razamurad from Erode (dt) I have purchsed a Water RO purifer "Aquardguard total RO reviva" on 20/06/09 ,at the time representative communicated that they will proved 1 year guraunty/warenty ,and 4 free regular check up but still now they have done only 2 service and that too after several reminders..all of sudden the m/c stoppped working given a complaint service rep came and said some m/c parts have to be replaced that particular part efficieny is to be finished when i said its under guarenty/warenty period still not complited 1 year,but they refused to replace and said it has to be paid about 2000 to 3000rs ,and this has to be repeated every year shocking and discusting...it means that m/c part has to be replaced every year its something rubbish ,
I need to know is this brand company's product? we spend a lot for purchase the m/c and every year we have to spen about 3000rs ....Pls help me to rectify the problem with warenty returns,

Rgds
Raza - [protected] ,

Eureka Forbes — about the services

hai i am farida
i bought a eureka forbes water purifier .before one year(ie on 2008). They told that the will give free services for first year. But we not get yet now(ie 0n 21 may 2010).

On 12.05.2010 on of sales Rep. Shri Vinay Yadav Code No. 9031004 of Eureka Forbes came to show Aguaguard Total Reviva RO system at 3.30 PM. We finalized the same and told him specifically that in Sarojini Nagar water is being supplied from 6.00 PM to 8.00PM and we would like to see the demonstration also after installation of the Unit. We also told him that from 13.05.2010 we will not be available at our residence for three days . He promised that he will get it installed on 12.05.2010 itself within two hours as he has to collect the unit from Asaf Ali Road.

But Mr Yadav came after 8.00 pm and called the plumber, when unit was almost installed he told us that he could not collect the tap of storage tank as it comes in the separate packing. He promised that he will collect the TAP on 13.05.2010 and whenever we will call him he will fix the TAP himself. We relied his words and on 16.05.2010 at 3.30 PM when we contacted him he told that he don’t have TAP but sooner he agreed to come to our residence J-245 Sarojini Nager about 6.00 O'clock. but he did not come upto 8.00 PM. When I again rang him that water supply has stopped, he told me that he had already deputed some one but that fellow is installing fresh unit in LODHI ROAD and will be at our residence soon. BUT NOBODY turned up. After that Mr, Yadav did not attend my 3-4 calls and later at about 9.30pm when he attended my call he told me that he was sleeping.

I lodged the complaint[protected] with service Deptt about the behavior of Mr. Yadav and incomplete installation on 16.05.10 it self.

on 17.05.10 Mr.Yadav fixed the TAP hurriedly and ran away without giving the demonstration to my wife. TAP started leaking when there was some pressure in the storage tank. Mr yadav was contacted immediately by my wife on his mobile but he did not return and gave the contact numbers of service center.

On 18.05.10 one of your Rep. attended the complaint but could not fix the problem. It appears that either the unit is faulty or the TAP is not genuine. Since then my wife is contacting service Deptt and had discussed the issue with Mr. Ranjan, Ms Nisha, Komal, Sunita and lastly with Vinita. Yesterday i.e. on 19.05.10 Ms. Sunita promised that unit will be replaced on 20.05.10 and today when my wife tried to contact her she was directed to talk to Ms Vinita who told that without the permission of Mr Galib they cannot replace the unit and Mr Galib is not picking up the mobile as he is attending some meeting.

From the whole episode I am surprised to not that inspite of taking action against erring Staff, Eureka Forbes is taking action against their customers.

I am requesting last time to both the Deptts Sales and Service to solve my problem on 21.05.10 after that i will not allow any person from Eureka Forbes to enter my house and will look for other remedies.

JAI PRAKASH
J-245 SAROJINI NAGAR
Contact No [protected]

Really till date i have never experienced such a worst customer care for any products i bought. We bought Eureka forbes classic at least 15 to 20 for our office and some of our staff members. We have used for 8 months after that out 20 nos 12 nos gone out of order when i raised this issue to customer care, Angul, Orissa, Pin-759122 no one has responded till date though i was ready to pay the service charges too.

if i will not the get proper response means then i have to take the help of law/Consumer forum.

Regards,

MANORANJAN SAMANTRAY
LARSEN & TOUBRO LIMITED
ANGUL
ORISSA-759122
PHONE : [protected]/[protected]

I bought water purifier on 10/08/2009 bill no. 038907 model compact worth Rs.7590
your company's css name ram verma code no. 9030301
Nobody has come yet for maintenance in first year as free service.
pl send the person for abve purpose.
pl confirm whether it is guarantee or waranty for first year.
i want to change the filter cartage with free of charge.

your customer
dinesh ambolkar
dahisar rawalpada
[protected]

I have taken AMC for REVIVA water purifire. Payment was made through account payee cheque no. 474015 dt. 26.07.2008 for Rs. 3110/- in favor of Eureka Forge Ltd. and balance of Rs 550/-in cash. AMC services denied on the ground that representative was fordged. It has been confirmed that payment has been deposited in the company's account in HDFC bank Agra. My version is[protected]
If representative was a fordged than how payment was taken by the company & if payment has taken than why services not provided. No answer has been given in response of my various reminders. I am filing the case in consumer forum court. pls solve the problem otherwise i will go to the cosumer fouram after 10 days of this mail
thanks
u b agrawal
87, pushp kunj colony
mau road, Agra (Uttar Pradesh)
cont[protected]
[protected]

I am Euroka forbes customer for more than 8 years i have purchased vaccum cleaner, water purifier Acuva gard first five years service was good then there is no service even i have AMC also new I purchased R.O system on march 2010 that time also I have no idea to purchase in euroka forbes the selling person gave asurance that service facility is know very good in euroka forbes but within a two months period the unit is not working properly. I have complained several times for service but there is no response from hosur service center. I contacted the selling person he says i am helpless only selling is my work. Now I feel that I have purchased in a platform no service no waranty please do not purchase euroka forbes products.