[Resolved]  Eureka Forbes — Non Attendance of complaint

I had purchased aquaguard total reviva from ALIVENI Enterprises H.NO-8-5-233/A, Laxmi nagar, Karimnagar, Andhrapradesh on 9/11/2008.Inspite of my regular calls to him due to stopping of the machine, he has never bothered to attend my calls.
This speaks of wrong business ethics and puts a bad mark on the reputation of Eureka Forbes Company. It is high time for the officials to take stock of the situation and remedy it for the prestige of the company. I hope an immediate response from Eureka Forbes.

I Antony.S lodged a complaint 3 months back with reference to the complaint no 81130914, The complaint was about the water purifier which was to be serviced but no step was taken from the company to resolve it. We have contacted several people from the company but still no action taken . Finally i sent a mail and got a reply states the problem will be resolved today (16th jun) .If no action taken today we advice all our localties not to use your products and we are ready to file a case against the services of the company

This is the most pathetic way of handling the complaints that I have ever seen in any company...It has been over 7 days after having lodged the complaint for the service for the machine but nobody seemingly is bothered about it...as nobody has come for it till date... The complaint was lodged in the NEHA ENTERPRISES, which is authorised service center for Eureka Forbes.. They have done service contract for two years but nobody has bothered to come for servicing the machine for the past 10-11 months, even though it is supposed to be done every 6 months... How pathetically disorganised EUREKA FORBES is as by appointing such companies as their authorised representatives, who dont even talk properly, leave apart giving services to the clients... If there is some seriously responsible enough in EUREKA FORBES, will get to see the result within 1-2 days..

Eureka Forbes,Delhi office — non refund of payment

last year, i have visited Trade fair in delhi and during my visit to Eureka forbes stall ,i have shown interest on some product so they said they will visit to our house but pl register your name and pay Rs 200/= which is refundable when our represenatative visit to your house ,i was very hessitant to pay but he pressuried me to pay the same .But till now no body visited our house and they have not returned the amount till now after so many follow ups.The person Name is Mr Choubey who has taken the money and his behavior is very rude whenever i call them.

It is very surprising that such MNC also trying this mall practice to gain money to compensate their expenses in trade fair.

So this for every body that pl be carefull when you visit this time to trade fair.

Regards
K.Tripathi

Hi,

i am from adani enterprises ltd, we have minimex fire system and installed by eureka forbes, i have launch a complain on last 27 August, through complaint number 83415464, after followup several time with their customer care executve, there is no any response from them, even nobody has came to understand the problem.

Thanks & Regards
Vikas Singh