Eureka Forbes — Water purifier not serviced

Address:

Maharashtra

About a month and a half back a Eureka Forbes guy named Jayantilal issued a contract for servicing my Aquaguard Sensa water purifier. I paid Rs 8170/- to that guy via a Canara Bank check.
On the day of the contract I was promised replacement of the cartridges of my purifier within one week, but nobody came to do that. Then I contacted the local Eureka Forbes office and I was given repeated excuses such as unavailability of parts, technician out of town etc.
Once I was told that they are sending a junior technician but they won't be responsible for any damages to my purifier.
Then I turned to the Euro Helpline number on 22nd of July when I was assured service within 2-3 days’ time (Complaint number:[protected]. I followed up on that complaint but every-time I was given a timeframe in which a technician would arrive and service my purifier.
There were two instances where the guy on the call hung up on me saying "Do whatever you want to do" to me. Then after constant complaining I was told that my complaint is being high priority and someone will arrive at my place within 6 hours to service my purifier (New complaint number[protected]. When that did not happen, I called up again and again I was told the same thing only this time the time frame given to me was 2 hours. Obviously, keeping up to their habit, nobody arrived to provide the service.
Now the next time I called, I was given the contact number of Mr Vivek, who as I was told looks after the service operations in Mumbai. On contacting him, he again forwarded me to the same local service guy whom I was contacting initially. When I again called the local service guy someone named Mr Dhananjay picked up and told me that the technician is out of town and will come in 4 days’ time, but then again nobody came and on calling again, they repeated the same old thing that a junior technician will come and they won’t be responsible for any damage to my purifier. Now the situation is such that My Dhananjay is not answering my calls, Mr. Vivek is giving me assurances and the helpline is hanging up on me.
I would also like to add that because of the delay in service by Eureka Forbes, the water taste of the purified water has deteriorated. I will hold Eureka Forbes responsible if someone falls ill as a result of drinking that water.
The bottom line remains that my water purifier is not yet serviced inspite of paying up more than Rs 8000, which I feel I have been robbed of as I got no service for that money’s worth, just some complaint numbers and many assurances.
So to summarize, I have experienced the worst consumer experience of my life with the rude employees, the substandard service and not getting my money’s worth.