[Resolved]  Eureka Forbes / Water Purifier(RO) — Not attending to repeated complaints

I am anand, I live at Dwarka (Delhi)Tel no:[protected].My RO system became U/S on 12 Apr and I complained to helpline.The complain no. is 80267155 dt 12 Apr 2008.After thet I had, spoken to many times at call center and I have a strange feeling that they were making fun of my complaint, people like SARITA, ROHIT, SANJAY were the people I had spoken.I was also given Tel No-[protected] who gave me Tel no-[protected], I finally was given no of Karolbag office28750722.It was a vicious circle of REDTAPEISM.At 1730 0n 14 Apr my prob still unresolved and Ms SONIA at [protected] unaware of any such complaint.I have spend not only on water but on these useless call to talk to these useless people.Is the COUNTRY HEAD of Eureka Forbes listening?

Eureka Forbes / RO — No attention toward complaint

Dear Sir

I have purchased an RO water purifier from Eurekaforbes in January 2010. In initial stage only I was cheated by the concerned sales person, who gave me many lucerative offers & I bought the same. The other thing that was in my mind to secure family & was concerned for their health. I bought this but as promised by sales person I didn't received my Bill, Warranty card, Free Gift & Extra Filter post purchase of the product. Later, after following for a long I received my warranty card & bill for this product but the date on bill was of December. Till date I've not received any free gift offered by their sales person Mr.Kamesh Gupta ([protected]). Now my RO is not functioning & I complained for this on 21st of Sep. My complaint no is 211 with them. Initially there was no response to my complaint & post rigrous follow up, technician visited on 23rd & assured to come back with spares next day. Till date he didn't turned up. On calling up their local service station[protected], one lady is assuring to check & confirm but she also not responded. Due to these delay I started giving normal boil water to my 2 yr old kid & he got some infection due to this. We have also spent almost 1000 INR to get the mineral water from market due to delayed response & pathetic service by Eureka forbes. I am customer of Eureka Forbes since 4 years but have experienced pathetic services from them.
I would request you to look into this & would like company to bear the loss to me & should see to it that after sales service is very important.

Regards
Mohit Shrivastava
Phone- [protected]
Address - D-1/2, Rajpur Residency, Nr Mussorie Diversion,
Dehradun

Eureka Forbes — Unresolved complaint

I have loagged a complaint on Euro helpline 3988 3333 on 14th Feb 2011.
I was essured that the problem will be attended with in 24hrs but nobody came to my place till today morning i.e. on 3rd day the technician came to attend the problem and after seeing the problem he said " I am not here to attend the problem; I am here for service, somebody else will come to attend the problem. I will send some body." But one day again passed and the problem is still unresolved. In the mean time have called 4 times to Euro helpline but no proper responce on the complaint. At my place we don't have drinking water due to the problem. The problem is still unresolved. Is this is the service Eureka gives to its customers?? Even I have taken AMC for the product so that I can get good responce. But I think taking AMC is wastage of money.

I AM YOUR COSTUMER FOR SEVERAL YEARS, THE GREAT POINT NOTED BY ME IS, NOT EVEN SINGLE TIME THEY RESPOND FOR MY FIRST CALL. MOREOVER WHENEVER WE CALL TO YOUR CALL CENTER THEY HAVE STANDARD ANSWER WAIT FOR SOMETIME ALL OUR REPRESENTATIVE ARE ATTENTDING SOME OTHER CALL. I HUMBLE REQUEST DONT TREAT THE CUSTOMER LIKE THIS. I AM TOTALLY DISAPPOINTED WITH YOUR PEOPLE PERFORMANCE, IF YOU HAVE REAL INTEREST IN IMPROVING THE QUALITY OF YOUR SERVICE KINDLY TAKE IMMEDIATE ACTION. MY MOBILE NO. [protected]