[Resolved] Fast Track Vodafone Postpaid Connection — misguide and wrong commitment | |||
Hi this is Ameit Verma from kalkaji south delhi (mob. no. is [protected]). On 02/01/2011,i recieved a call from fast track executive named devender on the behalf of Vodafone post-paid connections wing. He told me that he is offering me a post paid connection on my existing number with so many benefits along with it he offered me to talk free on a local vodafone number of my choice all the time if i go for the post paid connection what he was offering me..later he told me charges for this service which was Rs.250 one time payment and told me that this amount is refundable with in six months to me...i said him to send me his documents collection executive.....On 03/01/2011 around 1 pm his executive came and took the xerox of my driving license and Rs 250 from me and gave me the reciept (9754, SI no./c/10) of that amount along with a new number...that time i did not know that why he gave me that new number but on the next day i recieved another call from there side for telling me all the details for my number to be activated to post paid connection...he told me whatever the new number they have given me is eligible to be activated to post paid connection....i objected because i never wanted a new number even as per their executive devender saying that i m able to go for the post paid connection on my existing prepaid vodafone number.....so how can they offer me a new connection which i don want..then i told them that i dont want to go for the service and i want my money return..and also i told them if by any chance u prove to me that i am wrong on my side then in return, i will take your service but they didnt prove it...and stopped calling me...when i tried to contact them neither they pickup my call nor they called me back.....now i want my money back...kindly look into this matter and give me justice.... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Worst Customer Service ever seen
My Mobile # [protected] - I have blocked my sim on 09 Oct 09 as i misplaced my mobile. I tried to activate my sim on 10th and 12th by visiting the HUTCH shop at Kellys Balfour road.
Your exxcutives were well trained to give the worst service ever by pulling the shutter down and throwing their hands on the customer face and asking them to getout as it is closing time.
When we tried to explain, your representative returns with a wounderful stances " my name is Saifudian and do what ever you can, complain where ever you want to, but leave the shop right now".
Mind that iam associated with the similar domain in banking and if this type of service is given to our customer's who visits our branch then we would be in all media channels and article's in flash news.
My Mobile # [protected] - I have blocked my sim on 09 Oct 09 as i misplaced my mobile. I tried to activate my sim on 10th and 12th by visiting the HUTCH shop at Kellys Balfour road.
Your exxcutives were well trained to give the worst service ever by pulling the shutter down and throwing their hands on the customer face and asking them to getout as it is closing time.
When we tried to explain, your representative returns with a wounderful stances " my name is Saifudian and do what ever you can, complain where ever you want to, but leave the shop right now".
Mind that iam associated with the similar domain in banking and if this type of service is given to our customer's who visits our branch then we would be in all media channels and article's in flash news.
Hi This is deepak,
Ameit i have seen same thing happened with another guy, i was in vodafone store preet vihar where one person came in for lodging complaint towards no activation of postpaid connection, he has given same amount and to same company to convert his prepaid to postpaid, but after waiting so long and when his number is not converted to post paid, he came there to check status but all in vain,
Ameit i have seen same thing happened with another guy, i was in vodafone store preet vihar where one person came in for lodging complaint towards no activation of postpaid connection, he has given same amount and to same company to convert his prepaid to postpaid, but after waiting so long and when his number is not converted to post paid, he came there to check status but all in vain,
Hi this is Pradeep Maurya from Gurgaon (mob. no. is [protected]). On 21/07/2011, i recieved a call from fast track executive named Manjeet on the behalf of Vodafone post-paid connections wing. He told me that he is offering me a post paid connection on my existing number with so many benefits along with it he offered me to talk free on a local vodafone number of my choice all the time if i go for the post paid connection what he was offering me..later he told me charges for this service which was Rs.250 one time payment and told me that this amount is refundable with in six months to me...i said him to send me his documents collection executive...On 21/07/2011 around 2 pm his executive came and took the xerox of my driving license and Rs 250 from me and gave me the reciept (27356, SI no./c/11) of that amount along with a new SIM... Next verfication process atarted from vodafone so many calls .At last i get msg that services will discontinue due to non verification .I visietdd vodafone store then again same process but still same thing happen.Now i want my amount 250 back.Dont want post paid.
Hi, This is Kunal Tiwari registered with Vodafone Mumbai No. [protected], I recieved a msg from the Vodafone i.e. "Your request for Data pack activation has been processed". when i had not given any request, how my previous plan got deactivated and new plan is overrid. when i called on 198, and spoke to customer care executive about the same incident he informed me that i had recieved a call from the outbond department on which i have given request for 375 3g Data Plan at about 4.14 p.m when i recollect that i was driving my car and i have not recieved any call at that time immidietly i had request for deactivation of the services and activate the previous plan.
Now i wanted to know when i had not made any request for activation of the new plan then how my plan got deactivated and when i called on the 198 the executive was very rude to me and blaming it on me only with very rude voice. and this is to inform you that i am not goning to pay any single penny extra for your mistake.
I will exclate this issue with the higher authority as well as to the social site.
Kindly look into the matter and disolved it as soon as possible.
Now i wanted to know when i had not made any request for activation of the new plan then how my plan got deactivated and when i called on the 198 the executive was very rude to me and blaming it on me only with very rude voice. and this is to inform you that i am not goning to pay any single penny extra for your mistake.
I will exclate this issue with the higher authority as well as to the social site.
Kindly look into the matter and disolved it as soon as possible.
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Vodafone Post Paid — fast commitment
Dear ManagerVodafone Grievance Department.
I am a new customer of your extreme organization, I have just get a new post paid connection phone no+91 [protected] in sultanput city under the life time post paid offer, on 26/03/2009 from your Vodafone shop, which was sold by Mr. Vijay with the commitment that the my bill cycle was from 1st to 30th of all month.
He is also committed me that plz, send a message on 111 write PPC HR699 and get it changed in half rate plan on 30/03/2009, but after doing the same noting is changed. When I call at your very good and very know ledged call center on 30th night at 10 pm, one person is telling that your message is received and same has been changed on 31/03/2009 night after 12. When I call today night, some Mr. RAVI is picking the phone and he is telling that I have not received any request regarding this. After my requesting repeatedly, he is telling that yes, he is having my request but he is not going to processed it because my billing cycle is 16th to 15th.
He is very match rudely telling that I cannot do any this kindly mark a mail to my boss and company for any resolution.
Sir I am only 5-day-old customer with your renowned organization and get this type of treatment from organization and not only from one person from three persons.
Kindly look into the matter and resolve it other wise I am bound to go in consumer forum as well as triy complaint cell.
Thanking you
SARVESH KUMAR SINGH
[protected]
[protected]