[Resolved] Vodafone — Fraud | |||
Vodafone Tuesday is a scheme that offer you 1 ticket free on purchase of 1 movie ticket on Tuesday in certain specific cineplexes. Vodafone says and many other sites that endorse this offer or promote it in any way say that one has to just dial 56777 (3/min) and avail the offer or message TUESDAY to 56789 (3/msg). When on i wanted to avail this offer i was replied that my circle does not has this offer and Rs.3 were deducted from my account. I wanted to make a complaint with Vodafone that if your service is not available in my area and if i am not using the service then why was i charged ? they even refused to register the complaint so now i am registering my complaint here and hoping that i'll be assisted ASAP. Tapan Wadhwa [protected] Was this information helpful? | |||
Dec 3, 2016 Complaint marked as Resolved Verified Support May 01, 2012 Vodafone India Customer Care's response Hello Tapan, Please share an alternate contact number here http://bit.ly/IizyX8 for us to address your concern as we were unable to get in touch with you on the given number. Regards, Vodafone Customer Care Verified Support Dec 24, 2012 Vodafone India Customer Care's response Hello Ankur, Thank you for talking to us. We appreciate your time on the call. Regards, Vodafone Customer Care. | |||
 42 Comments | |||
Comments
from sachin sudeer <[protected]@gmail.com>
to trai.[protected]@gmail.com
cc "VODAFONECARE DEL (DEL)" <VODAFONECARE.[protected]@vodafone.com>
date Sat, Apr 5, 2008 at 1:16 PM
subject Fraud
mailed-by gmail.com
hide details Apr 5
Reply
Dear Sir/Madam,
Regarding - Vodafone illegally siphoning off money of their innocent customers
It is with utter shame and regret submitted that the Vodaphone have again shown their insensitivity in the matter. I had requested certain documents which they are only privy to and the same were not provided till date. The Vodafone is deliberately concealing the said information by raising unsustainable issues, so that the may not get exposed. I had given enough reasons for seeking those details, furthermore it is my right to get those details and they being the service providers have a duty cast upon them to provide the same, moreso the instant case being a clear case of fraud:
The details sought by me in my mail dated 28th March 2008 were:
1) The original copy of the Agreement entered into between me and the company, for enabling me to take appropriate action in terms of the Agreement. Please arrange to provide me the hard copy and the soft copy of the same expeditiously.
2) The details along with the Bills for the period 1st January 2008 onwards till date.
I require the following details as well to show how the Company mislead their customers to make illegal gains:
3) The Vodaphone make recording of all the calls made by the customer. I require all the Recordings of all the calls made by me and them for the period 1st January 2008 onwards till date.
4) The recordings and the records of the SMS for the period 1st January 2008 till date, which will apparently show the illegal deeds of Vodafone.
5) Details of any inspection done by TRAI in similar complaints and the copy of the orders.
As per their mail, that if requested the hard copy of the details will be couriered to me. I made a call to the Vodaphone customer care today to request them to furnish me the details by courier. I was again put to a shock by them wherein they told me that you were not supplied the details as you have not given sufficient reasons for the same. My mail date 28th March is self explanatory. Further who are they to ask me for the reasons for the documents executed by me, I have a right to have access the documents executed by me. They are the privy to the same and It is their duty to supply me the same.
Further the details were sought by me from Telecom Regulatory Authority, they may either deny me the details through your good office or supply me the same. If they have not supplied me any documents, it is only on account of some malafide intent on their part to conceal their misdeeds.
I hereby again request your good office to kindly look into this matter as this is a clear case of fraud wherein the company is minting money at the cost and expenses of their customers.
I hope something is done in this matter expeditiously.
Regards
Sachin Sudeer
[protected]
Numerous mails have been sent to TRAI as well, their impotency is proved by their conduct. There can be no doubt that the top officials of TRAI are hand in glove with the Company.
to trai.[protected]@gmail.com
cc "VODAFONECARE DEL (DEL)" <VODAFONECARE.[protected]@vodafone.com>
date Sat, Apr 5, 2008 at 1:16 PM
subject Fraud
mailed-by gmail.com
hide details Apr 5
Reply
Dear Sir/Madam,
Regarding - Vodafone illegally siphoning off money of their innocent customers
It is with utter shame and regret submitted that the Vodaphone have again shown their insensitivity in the matter. I had requested certain documents which they are only privy to and the same were not provided till date. The Vodafone is deliberately concealing the said information by raising unsustainable issues, so that the may not get exposed. I had given enough reasons for seeking those details, furthermore it is my right to get those details and they being the service providers have a duty cast upon them to provide the same, moreso the instant case being a clear case of fraud:
The details sought by me in my mail dated 28th March 2008 were:
1) The original copy of the Agreement entered into between me and the company, for enabling me to take appropriate action in terms of the Agreement. Please arrange to provide me the hard copy and the soft copy of the same expeditiously.
2) The details along with the Bills for the period 1st January 2008 onwards till date.
I require the following details as well to show how the Company mislead their customers to make illegal gains:
3) The Vodaphone make recording of all the calls made by the customer. I require all the Recordings of all the calls made by me and them for the period 1st January 2008 onwards till date.
4) The recordings and the records of the SMS for the period 1st January 2008 till date, which will apparently show the illegal deeds of Vodafone.
5) Details of any inspection done by TRAI in similar complaints and the copy of the orders.
As per their mail, that if requested the hard copy of the details will be couriered to me. I made a call to the Vodaphone customer care today to request them to furnish me the details by courier. I was again put to a shock by them wherein they told me that you were not supplied the details as you have not given sufficient reasons for the same. My mail date 28th March is self explanatory. Further who are they to ask me for the reasons for the documents executed by me, I have a right to have access the documents executed by me. They are the privy to the same and It is their duty to supply me the same.
Further the details were sought by me from Telecom Regulatory Authority, they may either deny me the details through your good office or supply me the same. If they have not supplied me any documents, it is only on account of some malafide intent on their part to conceal their misdeeds.
I hereby again request your good office to kindly look into this matter as this is a clear case of fraud wherein the company is minting money at the cost and expenses of their customers.
I hope something is done in this matter expeditiously.
Regards
Sachin Sudeer
[protected]
Numerous mails have been sent to TRAI as well, their impotency is proved by their conduct. There can be no doubt that the top officials of TRAI are hand in glove with the Company.
My Emails to Vodafone and TRAI are self explanatory. Please let me know how can i get atleast a reply from TRAI that they have tried to enquire my grievance lest one
Gmail sachin sudeer <[protected]@gmail.com>
Fraud
sachin sudeer <[protected]@gmail.com> Thu, Jun 5, 2008 at 3:43 PM
To: trai.[protected]@gmail.com, chandolia.[protected]@hotmail.com, a.[protected]@nic.in, [protected]@yahoo.co.in, [protected]@bol.net.in, [protected]@hotmail.com, a.[protected]@nic.in, [protected]@nic.in, [protected]@yahoo.com, [protected]@nic.in, [protected]@ties.itu.int, [protected]@bol.net.in, [protected]@bsnl.co.in, [protected]@yahoo.com, [protected]@bol.net.in, [protected]@gmail.com, [protected]@nic.in, [protected]@bol.net.in, [protected]@hotmail.com, ddgsr.[protected]@nic.in, [protected]@nic.in, [protected]@bol.net.in, [protected]@hotmail.com, [protected]@bol.net.in, [protected]@bsnl.co.in, [protected]@nic.in, [protected]@gmail.com, [protected]@gmail.com, [protected]@gmail.com, [protected]@rediffmail.com, [protected]@yahoo.co.uk
Cc: "VODAFONECARE DEL (DEL)" <VODAFONECARE.[protected]@vodafone.com>
Dear Sir,
Telecom Regulatory Authority of India a regulatory body having necessary jurisdiction to control and regulate the telecom companies, has shown its utter insensitivity to the illegality brought forward to it. It shall not be out of place to mention here that the regulatory body have been appraised of such illegal deeds by Vodaphone previously by hundreds of customers which may have been cautiously and deliberately veiled by the said body.
Since TRAI is not responding to my complaints it appears that either it has its hands in glove with the Telecom Company or it is a highly impotent organisations with no teeth's to keep control on companies like Vodaphone.
I call upon any person with conscience to revert me on this mail. At least a call to explain me what has happened to my complaint.
Regards
Sachin Sudeer
[protected]
On Sat, Apr 5, 2008 at 1:16 PM, sachin sudeer <[protected]@gmail.com> wrote:
Dear Sir/Madam,
Regarding - Vodafone illegally siphoning off money of their innocent customers
It is with utter shame and regret submitted that the Vodaphone have again shown their insensitivity in the matter. I had requested certain documents which they are only privy to and the same were not provided till date. The Vodafone is deliberately concealing the said information by raising unsustainable issues, so that the may not get exposed. I had given enough reasons for seeking those details, furthermore it is my right to get those details and they being the service providers have a duty cast upon them to provide the same, moreso the instant case being a clear case of fraud:
The details sought by me in my mail dated 28th March 2008 were:
1) The original copy of the Agreement entered into between me and the company, for enabling me to take appropriate action in terms of the Agreement. Please arrange to provide me the hard copy and the soft copy of the same expeditiously.
2) The details along with the Bills for the period 1st January 2008 onwards till date.
I require the following details as well to show how the Company mislead their customers to make illegal gains:
3) The Vodaphone make recording of all the calls made by the customer. I require all the Recordings of all the calls made by me and them for the period 1st January 2008 onwards till date.
4) The recordings and the records of the SMS for the period 1st January 2008 till date, which will apparently show the illegal deeds of Vodafone.
5) Details of any inspection done by TRAI in similar complaints and the copy of the orders.
As per their mail, that if requested the hard copy of the details will be couriered to me. I made a call to the Vodaphone customer care today to request them to furnish me the details by courier. I was again put to a shock by them wherein they told me that you were not supplied the details as you have not given sufficient reasons for the same. My mail date 28th March is self explanatory. Further who are they to ask me for the reasons for the documents executed by me, I have a right to have access the documents executed by me. They are the privy to the same and It is their duty to supply me the same.
Further the details were sought by me from Telecom Regulatory Authority, they may either deny me the details through your good office or supply me the same. If they have not supplied me any documents, it is only on account of some malafide intent on their part to conceal their misdeeds.
I hereby again request your good office to kindly look into this matter as this is a clear case of fraud wherein the company is minting money at the cost and expenses of their customers.
I hope something is done in this matter expeditiously.
Regards
Sachin Sudeer
[protected]
On Fri, Apr 4, 2008 at 8:57 PM, VODAFONECARE DEL (DEL) <VODAFONECARE.[protected]@vodafone.com> wrote:
Dear Mr. Sudeer,
Thank you for your e-mail dated 28/03/08 regarding the services for your Vodafone number [protected].
We sincerely regret the delay in our response and the inconvenience faced by you.
Kindly refer to the enclosed attachment for our revert sent on 31/01/08 for the Caller tune facility. Kindly confirm in case you are still facing any concern with the same, so that we can assist you in the best possible manner.
We wish to inform you that you may certainly check your Vodafone bill in your "My Vodafone" account on our website "www.vodafone.in". We have also enclosed the detail of checking your "My Vodafone" account for your ready reference.
Our Customer agreement form and the detail mentioned on it can certainly be checked when you log-in to our website "www.vodafone.in" and click on the following links :
*
Postpaid
*
Go Postpaid
*
Customer agreement form
The hard copy of our Customer agreement form can be collected from any of our Vodafone Stores ( list enclosed ) also. In case you still wish to have the hard copy couriered to you, kindly confirm, so that we can have the same couriered at your Billing address updated in our records.
Further, in case you wish to have specific information related to the Customer agreement form filled by you for your Vodafone number [protected], kindly provide us with more detail of your concern, so that we can assist you in the best possible manner.
Assuring you with the best of our services at all the times.
We hope we have addressed your query. Please feel free to revert to us, if you require any further assistance.
Warm regards,
Malini Fulara
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +[protected]
(Toll free from Vodafone mobile phones within the home network )
Fax number : +[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
=
From: sachin sudeer [mailto:[protected]@gmail.com]
Sent: Friday, March 28, 2008 11:33 AM
To: trai.[protected]@gmail.com
Cc: CARE (DEL); SUNDEEP KATHURIA (DEL)
Subject: Re: Fraudulant activities by Vodaphone
Dear Sir,
I have not received any response from your good office. May be perhaps for the reason that your registered email Id as displayed in your web site is deactivated. This is a case which requires your consideration as the company has been doing the similar acts during the past and is continuing the same even today. The trail mails are self explanatory.
I had sent them a legal notice in the past aswell in a similar fraudulent act done by the company, how ever i took the same lightly and condoned the company for the same. Now since they have again committed similar fraud they have proved themselves to be habitual offender. Requested to please investigate the matter and book the company for its continued indulgence in such fraudulent activities.
Regards
Sachin Sudeer
(M[protected]
On Fri, Mar 28, 2008 at 11:32 AM, sachin sudeer <[protected]@gmail.com> wrote:
Dear Sir,
I have not received any response from your good office. May be perhaps for the reason that your registered email Id as displayed in your web site is deactivated. This is a case which requires your consideration as the company has been doing the similar acts during the past and is continuing the same even today. The trail mails are self explanatory.
I had sent them a legal notice in the past aswell in a similar fraudulent act done by the company, how ever i took the same lightly and condoned the company for the same. Now since they have again committed similar fraud they have proved themselves to be habitual offender. Requested to please investigate the matter and book the company for its continued indulgence in such fraudulent activities.
Regards
Sachin Sudeer
[protected] Forwarded message[protected]
From: sachin sudeer <[protected]@gmail.com>
Date: Wed, Jan 30, 2008 at 4:13 PM
Subject: Fraudulant activities by Vodaphone
To: [protected]@del2.vsnl.net.in
Cc: [protected]@vodafone.com, sundeep.[protected]@hutch.in
Requested to investigate as you are the regulatory body to investigate illegalities committed by the cellular service providing companies
Dear Sir,
Sub- Fraudulant dealings by Vodaphone
This is to bring to your kind notice the illegal and nefarious activities carried out by the leading Mobile cellular company, in their day to day activities. It is submitted that the Company invites the customers to download caller tunes by prescribing the procedure whereby the customer is expected to send the name of the song to be downloaded at 55655 (which is toll free), the company in return of the message confirms that the said song has been set as a caller tune. For the said facility the company charges a one time charge of Rs. 15/- for download charges and Rs. 45/- which is the monthly charge.
I had received a message from Vodaphone on 15th January 2008 at 11:50 AM stating that, to activate caller tune, just send the name of your favorite song to 55655 (toll free). I with intent to avail the facility sent a request for the song "I want to break free" to the said number accordingly on 15th January 2008 at 01:22 PM. For which I received a confirmation message from vodaphone on the same date at about 01:31 PM, confirming that the caller tune has been activated. I was shocked to hear the caller tune which was activated, It is not the song which I requested to be activated. The company had deliberately activated an incorrect song as my caller tune, so that I may again make a request for the correct song and they make a profit of another Rs. 15/- per request. This is how the company have been making monies, this is the modus operandi adopted by the company to multiply its turnover
I immediately called up the vodaphone customer care to find out whether the Company would be kind enough to rectified the illegality committed by them. For which I was informed that I will be charged Rs. 15/- for the incorrect downloaded and will again be charged another Rs. 15./- for the downloading the correct song. This type of business practice is immoral and illegal. This may perhaps have been the policy to make illegal gains at the cost of their customers. The company is involved in the economic offence by siphoning the money of the innocent customers who are not aware of the forums to agitate. I think this is fit case where in an inquiry needs to be made. There may be thousands of other customers who have been cheated by the company by this very act. The accounts of the company have to be freezed with immediate effect and a thorough investigation has to be made so that the fraud can be made public.
I expect some immediate steps be initiated at your end, as the company will continue to cheat its innocent customers in similar manner unless they are stopped by your good office.
Expecting a quick redressal in this regard.
Regards
Sadanand Sudeer
from
sachin sudeer <[protected]@gmail.com>
to
[protected]@vodafone.com,
date
Tue, Jan 15, 2008 at 3:14 PM
subject
Fraudulent dealings
mailed-by
gmail.com
hide details Jan 15
Reply
Sir,
I had received a message from Vodaphone on 15th January 2008 at 11:50 AM stating:
To activate caller tune, just send the name of your favorite song to 55655 (toll free). I with intent to avail the facility sent a request for the song "I want to break free" to the said number accordingly on 15th January 2008 at 01:22 PM.
For which I received a confirmation message from vodaphone on the same date at about 01:31 PM, confirming that the caller tune has been activated.
I was really shocked to hear the caller tune that was activate, you have activated a incorrect song which I had never requested. I was further shocked to hear your customer care when I inquired the same from him. I was informed that I will be charged another Rs. 15/- for activating the correct song. This is a serious offence and squarely is a crime which fall under the purview of economic offence.
Please treat this as a last request and get the correct song activated or If i do not recieve any confirmation within 24 hours, I shall be constrained to take appropriate legal proceeding against you before Economic offence wing.
Thanks & Regards
Sadanand Sudeer
Mobile Number[protected]
from
CARE (DEL) <[protected]@vodafone.com>
to
sachin sudeer <[protected]@gmail.com>,
date
Tue, Jan 15, 2008 at 3:20 PM
subject
RE: Fraudulent dealings
hide details Jan 15 [attae430.gif, atteb0bf.gif]
Reply
Images are not displayed.
Display images below - Always display images from [protected]@vodafone.com
Dear Customer,
Thank you for writing to us.
This is an automated response to your e-mail. We will respond to you within 2 working days.
If you want us to update your email id in our records, please send us an email or SMS <EM><space><E-MAIL ID> to 111(toll-free)
Open up a world of convenience on your desktop! Register on My Vodafone i.e. www.vodafone.in to know more
click here
You can also activate / deactivate services via SMS.
Send the command as an SMS to 111 (toll free) and the service would be activated/deactivated .To view the list of commands
click here
In the meantime, if you need any further assistance, please do call us on 111 toll free from your Vodafone mobile phone. We'll do our best to assist you.
Warm regards,
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : [protected]@vodafone.com
Website : www.vodafone.in
My Vodafone
Now you can manage your account all by yourself. By logging on to My Vodafone you can
- View and analyze your bill / account statement
- Pay your bill / security deposit
- Change your talk plan / billing address and send us billing and tariff related queries
- Request for a duplicate bill
- Activate and deactivate services
- Activate roaming
- Order a new SIM card and block your old one
Top
SMS Service Commands List
To activate / deactivate the following services via SMS, you can send the corresponding code as an SMS to the mentioned number and the service will be activated/ deactivated.
Sr. No
Name of service
Activation Code
Deactivation Code
SMS to
Timeframe for activation / deactivation
1
National Roaming
ACT NR
CAN NR
111
2 hrs
2
Vodafone Roaming
ACT VR
CAN VR
111
2 hrs
3
Basic International Roaming
ACT BIR
CAN BIR
111
2 hrs
4
STD
ACT STD
CAN STD
111
2 hrs
5
ISD
ACT ISD
CAN ISD
111
2 hrs
6
Caller Line Identification Presentation
ACT CLIP
CAN CLIP
111
2 hrs
7
Itemized Billing
ACT IB
CAN IB
111
2 hrs
8
Voicemail
ACT VMS
CAN VMS
111
2 hrs
9
Vodafone Mobile Connect 199 - Postpaid
ACT VMC199
CAN VMC199
111
24 hrs
10
Call Conference
ACT CC
CAN CC
111
2 hrs
11
...
[Message clipped]
[protected] Forwarded message[protected]
From: "CARE (DEL)" <[protected]@Vodafone.com>
To: <[protected]@gmail.com>
Date: Thu, 31 Jan 2008 12:40:50 +0530
Subject: Caller Tune facility on your Vodafone mobile number [protected]
Dear Mr. Sudeer,
Thank you for your email dated 30/01/08 regarding the Caller Tune facility on your Vodafone mobile number [protected].
We sincerely regret the inconvenience caused to you.
We would like to inform you, that we have forwarded your feedback regarding the Caller Tune facility to our Specialised Vodafone Care team. We assure you that an appropriate action will be taken to avoid reccurence of any such experience.
We would like to confirm to you that as per our telephonic conversation we are arranging to set I want to break free as the Caller Tune on your number. This Caller Tune will be set on your number within the next 24 hours.
We assure you with the best of our services at all times.
In case you need further assistance, please do call or email us. We'll do our best to assist you.
Warm regards,
Ritu Kaushal
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : [protected]@vodafone.com
Website : www.vodafone.in
From: sachin sudeer [mailto:[protected]@gmail.com]
Sent: Wednesday, January 30, 2008 4:13 PM
To: [protected]@del2.vsnl.net.in
Cc: CARE (DEL); SUNDEEP KATHURIA (DEL)
Subject: Fraudulant activities by Vodaphone
Requested to investigate as you are the regulatory body to investigate illegalities committed by the cellular service providing companies
Dear Sir,
Sub- Fraudulant dealings by Vodaphone
This is to bring to your kind notice the illegal and nefarious activities carried out by the leading Mobile cellular company, in their day to day activities. It is submitted that the Company invites the customers to download caller tunes by prescribing the procedure whereby the customer is expected to send the name of the song to be downloaded at 55655 (which is toll free), the company in return of the message confirms that the said song has been set as a caller tune. For the said facility the company charges a one time charge of Rs. 15/- for download charges and Rs. 45/- which is the monthly charge.
I had received a message from Vodaphone on 15th January 2008 at 11:50 AM stating that, to activate caller tune, just send the name of your favorite song to 55655 (toll free). I with intent to avail the facility sent a request for the song "I want to break free" to the said number accordingly on 15th January 2008 at 01:22 PM. For which I received a confirmation message from vodaphone on the same date at about 01:31 PM, confirming that the caller tune has been activated. I was shocked to hear the caller tune which was activated, It is not the song which I requested to be activated. The company had deliberately activated an incorrect song as my caller tune, so that I may again make a request for the correct song and they make a profit of another Rs. 15/- per request. This is how the company have been making monies, this is the modus operandi adopted by the company to multiply its turnover
I immediately called up the vodaphone customer care to find out whether the Company would be kind enough to rectified the illegality committed by them. For which I was informed that I will be charged Rs. 15/- for the incorrect downloaded and will again be charged another Rs. 15./- for the downloading the correct song. This type of business practice is immoral and illegal. This may perhaps have been the policy to make illegal gains at the cost of their customers. The company is involved in the economic offence by siphoning the money of the innocent customers who are not aware of the forums to agitate. I think this is fit case where in an inquiry needs to be made. There may be thousands of other customers who have been cheated by the company by this very act. The accounts of the company have to be freezed with immediate effect and a thorough investigation has to be made so that the fraud can be made public.
I expect some immediate steps be initiated at your end, as the company will continue to cheat its innocent customers in similar manner unless they are stopped by your good office.
Expecting a quick redressal in this regard.
Regards
Sadanand Sudeer
from
sachin sudeer <[protected]@gmail.com>
to
[protected]@vodafone.com,
date
Tue, Jan 15, 2008 at 3:14 PM
subject
Fraudulent dealings
mailed-by
gmail.com
hide details Jan 15
Reply
Sir,
I had received a message from Vodaphone on 15th January 2008 at 11:50 AM stating:
To activate caller tune, just send the name of your favorite song to 55655 (toll free). I with intent to avail the facility sent a request for the song "I want to break free" to the said number accordingly on 15th January 2008 at 01:22 PM.
For which I received a confirmation message from vodaphone on the same date at about 01:31 PM, confirming that the caller tune has been activated.
I was really shocked to hear the caller tune that was activate, you have activated a incorrect song which I had never requested. I was further shocked to hear your customer care when I inquired the same from him. I was informed that I will be charged another Rs. 15/- for activating the correct song. This is a serious offence and squarely is a crime which fall under the purview of economic offence.
Please treat this as a last request and get the correct song activated or If i do not recieve any confirmation within 24 hours, I shall be constrained to take appropriate legal proceeding against you before Economic offence wing.
Thanks & Regards
Sadanand Sudeer
Mobile Number[protected]
from
CARE (DEL) <[protected]@vodafone.com>
to
sachin sudeer <[protected]@gmail.com>,
date
Tue, Jan 15, 2008 at 3:20 PM
subject
RE: Fraudulent dealings
hide details Jan 15 [attae430.gif, atteb0bf.gif]
Reply
Images are not displayed.
Display images below - Always display images from [protected]@vodafone.com
Dear Customer,
Thank you for writing to us.
This is an automated response to your e-mail. We will respond to you within 2 working days.
If you want us to update your email id in our records, please send us an email or SMS <EM><space><E-MAIL ID> to 111(toll-free)
Open up a world of convenience on your desktop! Register on My Vodafone i.e. www.vodafone.in to know more
click here
You can also activate / deactivate services via SMS.
Send the command as an SMS to 111 (toll free) and the service would be activated/deactivated .To view the list of commands
click here
In the meantime, if you need any further assistance, please do call us on 111 toll free from your Vodafone mobile phone. We'll do our best to assist you.
...
[Message clipped]
--
Thanks & Regards
S. Sachin
Gmail sachin sudeer <[protected]@gmail.com>
Fraud
sachin sudeer <[protected]@gmail.com> Thu, Jun 5, 2008 at 3:43 PM
To: trai.[protected]@gmail.com, chandolia.[protected]@hotmail.com, a.[protected]@nic.in, [protected]@yahoo.co.in, [protected]@bol.net.in, [protected]@hotmail.com, a.[protected]@nic.in, [protected]@nic.in, [protected]@yahoo.com, [protected]@nic.in, [protected]@ties.itu.int, [protected]@bol.net.in, [protected]@bsnl.co.in, [protected]@yahoo.com, [protected]@bol.net.in, [protected]@gmail.com, [protected]@nic.in, [protected]@bol.net.in, [protected]@hotmail.com, ddgsr.[protected]@nic.in, [protected]@nic.in, [protected]@bol.net.in, [protected]@hotmail.com, [protected]@bol.net.in, [protected]@bsnl.co.in, [protected]@nic.in, [protected]@gmail.com, [protected]@gmail.com, [protected]@gmail.com, [protected]@rediffmail.com, [protected]@yahoo.co.uk
Cc: "VODAFONECARE DEL (DEL)" <VODAFONECARE.[protected]@vodafone.com>
Dear Sir,
Telecom Regulatory Authority of India a regulatory body having necessary jurisdiction to control and regulate the telecom companies, has shown its utter insensitivity to the illegality brought forward to it. It shall not be out of place to mention here that the regulatory body have been appraised of such illegal deeds by Vodaphone previously by hundreds of customers which may have been cautiously and deliberately veiled by the said body.
Since TRAI is not responding to my complaints it appears that either it has its hands in glove with the Telecom Company or it is a highly impotent organisations with no teeth's to keep control on companies like Vodaphone.
I call upon any person with conscience to revert me on this mail. At least a call to explain me what has happened to my complaint.
Regards
Sachin Sudeer
[protected]
On Sat, Apr 5, 2008 at 1:16 PM, sachin sudeer <[protected]@gmail.com> wrote:
Dear Sir/Madam,
Regarding - Vodafone illegally siphoning off money of their innocent customers
It is with utter shame and regret submitted that the Vodaphone have again shown their insensitivity in the matter. I had requested certain documents which they are only privy to and the same were not provided till date. The Vodafone is deliberately concealing the said information by raising unsustainable issues, so that the may not get exposed. I had given enough reasons for seeking those details, furthermore it is my right to get those details and they being the service providers have a duty cast upon them to provide the same, moreso the instant case being a clear case of fraud:
The details sought by me in my mail dated 28th March 2008 were:
1) The original copy of the Agreement entered into between me and the company, for enabling me to take appropriate action in terms of the Agreement. Please arrange to provide me the hard copy and the soft copy of the same expeditiously.
2) The details along with the Bills for the period 1st January 2008 onwards till date.
I require the following details as well to show how the Company mislead their customers to make illegal gains:
3) The Vodaphone make recording of all the calls made by the customer. I require all the Recordings of all the calls made by me and them for the period 1st January 2008 onwards till date.
4) The recordings and the records of the SMS for the period 1st January 2008 till date, which will apparently show the illegal deeds of Vodafone.
5) Details of any inspection done by TRAI in similar complaints and the copy of the orders.
As per their mail, that if requested the hard copy of the details will be couriered to me. I made a call to the Vodaphone customer care today to request them to furnish me the details by courier. I was again put to a shock by them wherein they told me that you were not supplied the details as you have not given sufficient reasons for the same. My mail date 28th March is self explanatory. Further who are they to ask me for the reasons for the documents executed by me, I have a right to have access the documents executed by me. They are the privy to the same and It is their duty to supply me the same.
Further the details were sought by me from Telecom Regulatory Authority, they may either deny me the details through your good office or supply me the same. If they have not supplied me any documents, it is only on account of some malafide intent on their part to conceal their misdeeds.
I hereby again request your good office to kindly look into this matter as this is a clear case of fraud wherein the company is minting money at the cost and expenses of their customers.
I hope something is done in this matter expeditiously.
Regards
Sachin Sudeer
[protected]
On Fri, Apr 4, 2008 at 8:57 PM, VODAFONECARE DEL (DEL) <VODAFONECARE.[protected]@vodafone.com> wrote:
Dear Mr. Sudeer,
Thank you for your e-mail dated 28/03/08 regarding the services for your Vodafone number [protected].
We sincerely regret the delay in our response and the inconvenience faced by you.
Kindly refer to the enclosed attachment for our revert sent on 31/01/08 for the Caller tune facility. Kindly confirm in case you are still facing any concern with the same, so that we can assist you in the best possible manner.
We wish to inform you that you may certainly check your Vodafone bill in your "My Vodafone" account on our website "www.vodafone.in". We have also enclosed the detail of checking your "My Vodafone" account for your ready reference.
Our Customer agreement form and the detail mentioned on it can certainly be checked when you log-in to our website "www.vodafone.in" and click on the following links :
*
Postpaid
*
Go Postpaid
*
Customer agreement form
The hard copy of our Customer agreement form can be collected from any of our Vodafone Stores ( list enclosed ) also. In case you still wish to have the hard copy couriered to you, kindly confirm, so that we can have the same couriered at your Billing address updated in our records.
Further, in case you wish to have specific information related to the Customer agreement form filled by you for your Vodafone number [protected], kindly provide us with more detail of your concern, so that we can assist you in the best possible manner.
Assuring you with the best of our services at all the times.
We hope we have addressed your query. Please feel free to revert to us, if you require any further assistance.
Warm regards,
Malini Fulara
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +[protected]
(Toll free from Vodafone mobile phones within the home network )
Fax number : +[protected]/[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
=
From: sachin sudeer [mailto:[protected]@gmail.com]
Sent: Friday, March 28, 2008 11:33 AM
To: trai.[protected]@gmail.com
Cc: CARE (DEL); SUNDEEP KATHURIA (DEL)
Subject: Re: Fraudulant activities by Vodaphone
Dear Sir,
I have not received any response from your good office. May be perhaps for the reason that your registered email Id as displayed in your web site is deactivated. This is a case which requires your consideration as the company has been doing the similar acts during the past and is continuing the same even today. The trail mails are self explanatory.
I had sent them a legal notice in the past aswell in a similar fraudulent act done by the company, how ever i took the same lightly and condoned the company for the same. Now since they have again committed similar fraud they have proved themselves to be habitual offender. Requested to please investigate the matter and book the company for its continued indulgence in such fraudulent activities.
Regards
Sachin Sudeer
(M[protected]
On Fri, Mar 28, 2008 at 11:32 AM, sachin sudeer <[protected]@gmail.com> wrote:
Dear Sir,
I have not received any response from your good office. May be perhaps for the reason that your registered email Id as displayed in your web site is deactivated. This is a case which requires your consideration as the company has been doing the similar acts during the past and is continuing the same even today. The trail mails are self explanatory.
I had sent them a legal notice in the past aswell in a similar fraudulent act done by the company, how ever i took the same lightly and condoned the company for the same. Now since they have again committed similar fraud they have proved themselves to be habitual offender. Requested to please investigate the matter and book the company for its continued indulgence in such fraudulent activities.
Regards
Sachin Sudeer
[protected] Forwarded message[protected]
From: sachin sudeer <[protected]@gmail.com>
Date: Wed, Jan 30, 2008 at 4:13 PM
Subject: Fraudulant activities by Vodaphone
To: [protected]@del2.vsnl.net.in
Cc: [protected]@vodafone.com, sundeep.[protected]@hutch.in
Requested to investigate as you are the regulatory body to investigate illegalities committed by the cellular service providing companies
Dear Sir,
Sub- Fraudulant dealings by Vodaphone
This is to bring to your kind notice the illegal and nefarious activities carried out by the leading Mobile cellular company, in their day to day activities. It is submitted that the Company invites the customers to download caller tunes by prescribing the procedure whereby the customer is expected to send the name of the song to be downloaded at 55655 (which is toll free), the company in return of the message confirms that the said song has been set as a caller tune. For the said facility the company charges a one time charge of Rs. 15/- for download charges and Rs. 45/- which is the monthly charge.
I had received a message from Vodaphone on 15th January 2008 at 11:50 AM stating that, to activate caller tune, just send the name of your favorite song to 55655 (toll free). I with intent to avail the facility sent a request for the song "I want to break free" to the said number accordingly on 15th January 2008 at 01:22 PM. For which I received a confirmation message from vodaphone on the same date at about 01:31 PM, confirming that the caller tune has been activated. I was shocked to hear the caller tune which was activated, It is not the song which I requested to be activated. The company had deliberately activated an incorrect song as my caller tune, so that I may again make a request for the correct song and they make a profit of another Rs. 15/- per request. This is how the company have been making monies, this is the modus operandi adopted by the company to multiply its turnover
I immediately called up the vodaphone customer care to find out whether the Company would be kind enough to rectified the illegality committed by them. For which I was informed that I will be charged Rs. 15/- for the incorrect downloaded and will again be charged another Rs. 15./- for the downloading the correct song. This type of business practice is immoral and illegal. This may perhaps have been the policy to make illegal gains at the cost of their customers. The company is involved in the economic offence by siphoning the money of the innocent customers who are not aware of the forums to agitate. I think this is fit case where in an inquiry needs to be made. There may be thousands of other customers who have been cheated by the company by this very act. The accounts of the company have to be freezed with immediate effect and a thorough investigation has to be made so that the fraud can be made public.
I expect some immediate steps be initiated at your end, as the company will continue to cheat its innocent customers in similar manner unless they are stopped by your good office.
Expecting a quick redressal in this regard.
Regards
Sadanand Sudeer
from
sachin sudeer <[protected]@gmail.com>
to
[protected]@vodafone.com,
date
Tue, Jan 15, 2008 at 3:14 PM
subject
Fraudulent dealings
mailed-by
gmail.com
hide details Jan 15
Reply
Sir,
I had received a message from Vodaphone on 15th January 2008 at 11:50 AM stating:
To activate caller tune, just send the name of your favorite song to 55655 (toll free). I with intent to avail the facility sent a request for the song "I want to break free" to the said number accordingly on 15th January 2008 at 01:22 PM.
For which I received a confirmation message from vodaphone on the same date at about 01:31 PM, confirming that the caller tune has been activated.
I was really shocked to hear the caller tune that was activate, you have activated a incorrect song which I had never requested. I was further shocked to hear your customer care when I inquired the same from him. I was informed that I will be charged another Rs. 15/- for activating the correct song. This is a serious offence and squarely is a crime which fall under the purview of economic offence.
Please treat this as a last request and get the correct song activated or If i do not recieve any confirmation within 24 hours, I shall be constrained to take appropriate legal proceeding against you before Economic offence wing.
Thanks & Regards
Sadanand Sudeer
Mobile Number[protected]
from
CARE (DEL) <[protected]@vodafone.com>
to
sachin sudeer <[protected]@gmail.com>,
date
Tue, Jan 15, 2008 at 3:20 PM
subject
RE: Fraudulent dealings
hide details Jan 15 [attae430.gif, atteb0bf.gif]
Reply
Images are not displayed.
Display images below - Always display images from [protected]@vodafone.com
Dear Customer,
Thank you for writing to us.
This is an automated response to your e-mail. We will respond to you within 2 working days.
If you want us to update your email id in our records, please send us an email or SMS <EM><space><E-MAIL ID> to 111(toll-free)
Open up a world of convenience on your desktop! Register on My Vodafone i.e. www.vodafone.in to know more
click here
You can also activate / deactivate services via SMS.
Send the command as an SMS to 111 (toll free) and the service would be activated/deactivated .To view the list of commands
click here
In the meantime, if you need any further assistance, please do call us on 111 toll free from your Vodafone mobile phone. We'll do our best to assist you.
Warm regards,
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : [protected]@vodafone.com
Website : www.vodafone.in
My Vodafone
Now you can manage your account all by yourself. By logging on to My Vodafone you can
- View and analyze your bill / account statement
- Pay your bill / security deposit
- Change your talk plan / billing address and send us billing and tariff related queries
- Request for a duplicate bill
- Activate and deactivate services
- Activate roaming
- Order a new SIM card and block your old one
Top
SMS Service Commands List
To activate / deactivate the following services via SMS, you can send the corresponding code as an SMS to the mentioned number and the service will be activated/ deactivated.
Sr. No
Name of service
Activation Code
Deactivation Code
SMS to
Timeframe for activation / deactivation
1
National Roaming
ACT NR
CAN NR
111
2 hrs
2
Vodafone Roaming
ACT VR
CAN VR
111
2 hrs
3
Basic International Roaming
ACT BIR
CAN BIR
111
2 hrs
4
STD
ACT STD
CAN STD
111
2 hrs
5
ISD
ACT ISD
CAN ISD
111
2 hrs
6
Caller Line Identification Presentation
ACT CLIP
CAN CLIP
111
2 hrs
7
Itemized Billing
ACT IB
CAN IB
111
2 hrs
8
Voicemail
ACT VMS
CAN VMS
111
2 hrs
9
Vodafone Mobile Connect 199 - Postpaid
ACT VMC199
CAN VMC199
111
24 hrs
10
Call Conference
ACT CC
CAN CC
111
2 hrs
11
...
[Message clipped]
[protected] Forwarded message[protected]
From: "CARE (DEL)" <[protected]@Vodafone.com>
To: <[protected]@gmail.com>
Date: Thu, 31 Jan 2008 12:40:50 +0530
Subject: Caller Tune facility on your Vodafone mobile number [protected]
Dear Mr. Sudeer,
Thank you for your email dated 30/01/08 regarding the Caller Tune facility on your Vodafone mobile number [protected].
We sincerely regret the inconvenience caused to you.
We would like to inform you, that we have forwarded your feedback regarding the Caller Tune facility to our Specialised Vodafone Care team. We assure you that an appropriate action will be taken to avoid reccurence of any such experience.
We would like to confirm to you that as per our telephonic conversation we are arranging to set I want to break free as the Caller Tune on your number. This Caller Tune will be set on your number within the next 24 hours.
We assure you with the best of our services at all times.
In case you need further assistance, please do call or email us. We'll do our best to assist you.
Warm regards,
Ritu Kaushal
Vodafone Care
Contact numbers*
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : [protected]@vodafone.com
Website : www.vodafone.in
From: sachin sudeer [mailto:[protected]@gmail.com]
Sent: Wednesday, January 30, 2008 4:13 PM
To: [protected]@del2.vsnl.net.in
Cc: CARE (DEL); SUNDEEP KATHURIA (DEL)
Subject: Fraudulant activities by Vodaphone
Requested to investigate as you are the regulatory body to investigate illegalities committed by the cellular service providing companies
Dear Sir,
Sub- Fraudulant dealings by Vodaphone
This is to bring to your kind notice the illegal and nefarious activities carried out by the leading Mobile cellular company, in their day to day activities. It is submitted that the Company invites the customers to download caller tunes by prescribing the procedure whereby the customer is expected to send the name of the song to be downloaded at 55655 (which is toll free), the company in return of the message confirms that the said song has been set as a caller tune. For the said facility the company charges a one time charge of Rs. 15/- for download charges and Rs. 45/- which is the monthly charge.
I had received a message from Vodaphone on 15th January 2008 at 11:50 AM stating that, to activate caller tune, just send the name of your favorite song to 55655 (toll free). I with intent to avail the facility sent a request for the song "I want to break free" to the said number accordingly on 15th January 2008 at 01:22 PM. For which I received a confirmation message from vodaphone on the same date at about 01:31 PM, confirming that the caller tune has been activated. I was shocked to hear the caller tune which was activated, It is not the song which I requested to be activated. The company had deliberately activated an incorrect song as my caller tune, so that I may again make a request for the correct song and they make a profit of another Rs. 15/- per request. This is how the company have been making monies, this is the modus operandi adopted by the company to multiply its turnover
I immediately called up the vodaphone customer care to find out whether the Company would be kind enough to rectified the illegality committed by them. For which I was informed that I will be charged Rs. 15/- for the incorrect downloaded and will again be charged another Rs. 15./- for the downloading the correct song. This type of business practice is immoral and illegal. This may perhaps have been the policy to make illegal gains at the cost of their customers. The company is involved in the economic offence by siphoning the money of the innocent customers who are not aware of the forums to agitate. I think this is fit case where in an inquiry needs to be made. There may be thousands of other customers who have been cheated by the company by this very act. The accounts of the company have to be freezed with immediate effect and a thorough investigation has to be made so that the fraud can be made public.
I expect some immediate steps be initiated at your end, as the company will continue to cheat its innocent customers in similar manner unless they are stopped by your good office.
Expecting a quick redressal in this regard.
Regards
Sadanand Sudeer
from
sachin sudeer <[protected]@gmail.com>
to
[protected]@vodafone.com,
date
Tue, Jan 15, 2008 at 3:14 PM
subject
Fraudulent dealings
mailed-by
gmail.com
hide details Jan 15
Reply
Sir,
I had received a message from Vodaphone on 15th January 2008 at 11:50 AM stating:
To activate caller tune, just send the name of your favorite song to 55655 (toll free). I with intent to avail the facility sent a request for the song "I want to break free" to the said number accordingly on 15th January 2008 at 01:22 PM.
For which I received a confirmation message from vodaphone on the same date at about 01:31 PM, confirming that the caller tune has been activated.
I was really shocked to hear the caller tune that was activate, you have activated a incorrect song which I had never requested. I was further shocked to hear your customer care when I inquired the same from him. I was informed that I will be charged another Rs. 15/- for activating the correct song. This is a serious offence and squarely is a crime which fall under the purview of economic offence.
Please treat this as a last request and get the correct song activated or If i do not recieve any confirmation within 24 hours, I shall be constrained to take appropriate legal proceeding against you before Economic offence wing.
Thanks & Regards
Sadanand Sudeer
Mobile Number[protected]
from
CARE (DEL) <[protected]@vodafone.com>
to
sachin sudeer <[protected]@gmail.com>,
date
Tue, Jan 15, 2008 at 3:20 PM
subject
RE: Fraudulent dealings
hide details Jan 15 [attae430.gif, atteb0bf.gif]
Reply
Images are not displayed.
Display images below - Always display images from [protected]@vodafone.com
Dear Customer,
Thank you for writing to us.
This is an automated response to your e-mail. We will respond to you within 2 working days.
If you want us to update your email id in our records, please send us an email or SMS <EM><space><E-MAIL ID> to 111(toll-free)
Open up a world of convenience on your desktop! Register on My Vodafone i.e. www.vodafone.in to know more
click here
You can also activate / deactivate services via SMS.
Send the command as an SMS to 111 (toll free) and the service would be activated/deactivated .To view the list of commands
click here
In the meantime, if you need any further assistance, please do call us on 111 toll free from your Vodafone mobile phone. We'll do our best to assist you.
...
[Message clipped]
--
Thanks & Regards
S. Sachin
BSNL Haryana prepaid — Deduction of Rs. 30/- illegally
I am a pre-paid customer of BSNL Haryana having Mobile No. [protected]. On receiving a message on my mobile from 55666 on[protected] contents of which are "Enjoy love shayari & gift to others. Once subscribed, you will get shayari for 30 days absolute free." I sent a message on 55666 to subscribe and the same was accepted and I was shocked to note the message which was subscribed and an amount of Rs. 30/- was charged from by balance credit amount. The further they also stated in the subscribed message that Rs. 30/- have been charged in lieu of subscription of shayari. Why?. It means the BSNL is making fool of their customers. However, immediately, I sent a message to 55666 to unsubscribe the 'shayari' and in turn it was unsubscribed but the amount charged to me i.e.Rs. 30/- has not far been refunded to me, which must be get back in my credit balance by the BSNL, because their message of[protected] late evening has unsubscribed shayari, then what is the idea of charging Rs. 30/-.thanks
K K Arora
Vodafone — Sales Calls and SMS
I have registered vodaphone [protected] and [protected] earlier also thru sms and website and I am still getting calls and SMS from Banks / Real Estate etc. Today again I have registered both numbers for DNC thrrough websiteVodafone — Fraudulent Practices and refusing Redressal of Complaints
No: [protected]Issue: Sudden Chnage in the tariff plan without my concent or authorisation. Made numerous attempts to have this confusion cleared but the Costomer Service Representative in the call centre refuse to act upon it. Still awaiting for the addressal of my complain for the past 6 months. I have dis continued my serve by calling the call centre but it seems like they are still billing me and awaiting Vodafone's response for my complaint.
Appeal: People who are reading this. Do not purchase vodafone service, they give good service but at the same time indilge in fraudlant activities. Else people are not fools to be complaining here and the call centre. If you really want to test the authenticity, call the call centre and lodge a complicated complain and see how they respond .
this guy is jobless and mad he had done the same complaint procedure with reliance mutual fund, i cant believe hw stupid and jobless a person can get. get a life sachin
ARC — SMS DISTURBANCE
INDIA TODAY PEOPLE ARE DISTRUBING WITH SMS FOR EVERY 15 MIN ON MY PHONE NUMBER [protected].PLEASE STOP SMS IMMIDIATLY Dear Sir,
My no. is [protected].Vodafone customer executive called me for an offer of making my sim postpaid from prepaid.They took Rs150/- and gave me a fake sim, promising it will be activated within 24hrs.Till now, month has passed nothing has been worked out till now.Contact no.provided to me is not been attended.Services of vodafone are poorly cheap.Kindly check the executives dealing with customers such cheap leakings will hinder the goodwill of Vodafone.
EDWIN.
My no. is [protected].Vodafone customer executive called me for an offer of making my sim postpaid from prepaid.They took Rs150/- and gave me a fake sim, promising it will be activated within 24hrs.Till now, month has passed nothing has been worked out till now.Contact no.provided to me is not been attended.Services of vodafone are poorly cheap.Kindly check the executives dealing with customers such cheap leakings will hinder the goodwill of Vodafone.
EDWIN.
I am Vodafone User ...
My mobile number is [protected]
On 5-June-2009, Vodafone Charged Rs.99 from my account without informing me...
Customer care is telling me that i Have activated GPRS pack from this number...
But i have not activated no such service...
The company did a fraud with me...
So please help me...
My mobile number is [protected]
On 5-June-2009, Vodafone Charged Rs.99 from my account without informing me...
Customer care is telling me that i Have activated GPRS pack from this number...
But i have not activated no such service...
The company did a fraud with me...
So please help me...
I was using number [protected], However, in the month June i lost the number some where and i informed customer care for the same on 22nd June 2009. However after 6 days i come to know that the number still in use then again i complaint on 28th June and i took the complaint number which is [protected]. Now when i received the bill I got the bill in which call was made till the date of 25th August and bill comes around 1020 rs.. But, as per me it should not exceed 200 rs. I have informed vodafone care store available at Sector 18 Noida bt still waiting for their reply. they have assured me the that they have forwarded my complaint the complaint number is [protected]. Please suggest...
1. They give only 58 seconds for a call. If I speak 59 second they charge 2 call rate.
2. They reduce talk time on top up cards.
3. I sent local SMS for free. They charge Rs. 1.50. I ask them. They reply that "You sent STD SMS" using with "0". I did not use "0"
2. They reduce talk time on top up cards.
3. I sent local SMS for free. They charge Rs. 1.50. I ask them. They reply that "You sent STD SMS" using with "0". I did not use "0"
Two representatives carrying your company ID, Bill books, Plan Books cae to my house offering a change in plan. After having convinced us with a good deal, they received a cash of Rs 1400 form me and ensured another sim card to be sent the next day. Three weeks later, having received nothing, we went to the nearest dealer. A sales representative called Akash Shetty, seated at the borivali branch, told me that your company give out blank bill books to anybody and so they cannot be tracked. I am not worried about the money, but I am definately shocked at this kind o[censored]nprofessional approach of a company like Vodafone. More than a hundred people may have been chated this way, and they would be told the same thing. This is what your representative claims to say. Very soon, with all these things happening around, and with these kind of responses given by your people, Vodafone will soon be flashing in the news and eventually lose all existing as well as potential customers. This is something completely unacceptable by your company. It is a shame that this is the way you deal with people who come to you with serious reports as this. I would probably find another ervice provider whose keeps their documents and books with their logo in a well maintained and respectable manner and not chapen them out to any outsider they do not have track of. What a shame for Vodafone!
Vodafone has *automatically* activated Caller tune service for my connection. They said it was free for a month. Now after a month I am *automatically* charged 30 rs as rental though I didnt ask for it. The customer care is very rude. After 3 calls and waiting for 5 mins in each call, I am told it is my mistake.
The worst part is everyday I get atleast 6-10 spam messages (SMS) and also calls. This should also stop.
I plan to sue Vodafone in the consumer court for having charged me without my consent and also for spamming me.
The worst part is everyday I get atleast 6-10 spam messages (SMS) and also calls. This should also stop.
I plan to sue Vodafone in the consumer court for having charged me without my consent and also for spamming me.
Dear Sir,
With Lots of Due Respect.
I had recharged my number with just Rs 13 to reduce my call rates. I am busy in office so i planed to use Vodafone Internet recharge facility. My transaction was successful but I did not get any response from Vodafone regarding recharge. In evening I called customer care ( which is chargeable) , he told me wait for 24 hr. Even now after 28 hr I did not get any response from Vodafone . I called 198 for the same issue. After listing my whole problem Mr. Mahesh K Chudasama put my call on hold for TEN MINUTES and after that he told me wait for a week to get the benefit of my recharge. This is really a bed experience I ever faced with any service provider. I just changed my number due to poor services of that service provider to Vodafone. But now I am helpless. For your kind information Rs 13 is deducted from my account. I am sending you a screen shot with this mail containing Transaction ID and my number.
I hope you will take an appropriate action regarding it.
Mohit Aggarwal
Mobile No. [protected]
transaction ID : MCIT[protected]
Date and Time : 04 june 2010/ 13:48
Bank Name : Axis bank
mail id: mohit.[protected]@gmail.com
With Lots of Due Respect.
I had recharged my number with just Rs 13 to reduce my call rates. I am busy in office so i planed to use Vodafone Internet recharge facility. My transaction was successful but I did not get any response from Vodafone regarding recharge. In evening I called customer care ( which is chargeable) , he told me wait for 24 hr. Even now after 28 hr I did not get any response from Vodafone . I called 198 for the same issue. After listing my whole problem Mr. Mahesh K Chudasama put my call on hold for TEN MINUTES and after that he told me wait for a week to get the benefit of my recharge. This is really a bed experience I ever faced with any service provider. I just changed my number due to poor services of that service provider to Vodafone. But now I am helpless. For your kind information Rs 13 is deducted from my account. I am sending you a screen shot with this mail containing Transaction ID and my number.
I hope you will take an appropriate action regarding it.
Mohit Aggarwal
Mobile No. [protected]
transaction ID : MCIT[protected]
Date and Time : 04 june 2010/ 13:48
Bank Name : Axis bank
mail id: mohit.[protected]@gmail.com
Vodafone — fraud activity
MD of the company is also doing fraud activity while changing billl cycle and charging two bills single months without asking to customer and going TRAI.ASim GHOSH is big fraud guy because i caugt while doing this activity and i have deploy my mail to UK AND WORLDWIDE chife excutive GUY LAURENCE AND VITTORIO COALA. They have read my mailbut did not answer my quiery.If iam calling him then no revert.
IFno revert from MD of the complany what else we can expect fromnodal and appleate authority or anyone else. They dont know the valoue of the corparte customer.
Mr email if
[protected]@techmahindra.com
Prahlad
[protected]
[protected]. Corporate customer.
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Since this scheme was mentioned under the "schemes for existing customers" heading I went to their gallery to activitate the same. The officer refused saying existing customers cannot avail of this scheme. I then wrote to the nodal officer Rajesh Shetty with a print of their website. The page address and time was also printed so that they cannot refute by making any changes to their scheme.
Still, Vodafone simply refused to honour their claim. They say that the scheme is only for new customers. Which means that Vodafone has no integrity and moral or legal values. They know that once you have a number, you can do nothing because you would not change the number.