[Resolved] Hathway — Connection fail problem | |
From : Ketan Narootambhai Patel 301, Pramukhswami Flat-3, Opp, Chhani Jakatnaka, T.P.-13, Vadodara-390002 Gujarat, India User ID: ketan86 To, Consumer Forum Subject: Harassment through Hathway Internet because of daily connection fail problem. No reply from Vadodara office after complains once and while. Respected Sir, I have your hathway connection since from last 6 months. I am suffering from daily connection fail problem. My connection not working from 5 days. I complained 5 times to your call center as well as I personally came to your Baroda office 2 times within 2 days. Every time they just tells lie that I am sending engineer and it will be ok today but nobody even come to see what is the problem after giving complain. I have recently given complain to call center. My complain number is 270509. They give promise to come and solve query within 24 hour working time but I think they are not forwarding complains to responsible person. Even after 4 days nobody come to see. We suffer lot at last time too. I have harsh complain about your management at baroda office. I don’t think so anyone performing his duty responsibly. The persons sitting at your baroda office are all speaking lie to all customer. So please take legal step against this Hathway Broadband. Ketankumar N. Patel Baroda Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 8 Comments | |
Comments
Dear Mgmt,
My self Sunny Tailor and my login id is sunny83.I am your customer since December 2008 and just 3 months back I have renewed my account with your company but from last 3 months the level of connectivity is below the acceptable level. There were 7 Complained logged in January, 3 in February and already 7 complain logged in the recent days of March. After complains to your respective helpdesk I am not getting the permanent solution of my problem so At last I have no other option except Quit my account with your company. While renewal of my account the concern person has clearly committed that we will not charge any additional bugs in case of intermeade termination of Account but At the time of discontinuation request to your center I have get an feedback that company is not liable to pay a single bugs in post paid connection. So its needless to say there is no customer in this market who will scarifies his 10 pending months against 3 months of actual usage. My concern is only that Either you can provide me hassle free service or give me my remaining amount back without any additional deduction.
Looking for a positive feedback.
Regards,
Sunny Tailor.
[protected]
My self Sunny Tailor and my login id is sunny83.I am your customer since December 2008 and just 3 months back I have renewed my account with your company but from last 3 months the level of connectivity is below the acceptable level. There were 7 Complained logged in January, 3 in February and already 7 complain logged in the recent days of March. After complains to your respective helpdesk I am not getting the permanent solution of my problem so At last I have no other option except Quit my account with your company. While renewal of my account the concern person has clearly committed that we will not charge any additional bugs in case of intermeade termination of Account but At the time of discontinuation request to your center I have get an feedback that company is not liable to pay a single bugs in post paid connection. So its needless to say there is no customer in this market who will scarifies his 10 pending months against 3 months of actual usage. My concern is only that Either you can provide me hassle free service or give me my remaining amount back without any additional deduction.
Looking for a positive feedback.
Regards,
Sunny Tailor.
[protected]
I signed a contract the 10th of june for 2 months of internet, but i`l without connection since more than 3 weeks...it seems is not their problem and after 1000 calls i came to know i can have back my amount but...nobody came to give me it back. my code is 497635
i have same experience.
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Hathway — ABOUT CONNECTION PROBLEM
I am customer of hathway.Still last 2 days my internet is not working.My account no is 183731 & my contact no. is [protected].please send engineer in my home and start the my internet connection.please provide me better serviceas a quickly.