Hathway Complaints & Reviews

dear all,
up to now i used more internet connestions , but hathway connection is not bad from that all, even though there service is very poor , they will give some response , but if we go for bsnl, the technical person itself tare tthe wires for the money , so i am satisfied with the hathway internet

i'm using hathway internet from last 4-5 years,service is really poor
if problem arieses then it will take 1month to solve it.and in this period every day you have to call them and waste your 300-400rs on mobile bill

this is problem with every hathway user,from last 5 years they are saying tollfree no will be available in few months but yet it's not available like other isps.

from last 2 weeks i'm getting 64-88kbps speed but my plan is 256kbps.
they don't care to correct this problem they said this is what you will get or max 120kbps
this is really poor speed
they are saying plan is 256kbps and giving 120kbps is not fair.

i'm using unlimited 256kbps plan, i should get 256/8=32kilo bytes per sec. but getting less then half of this.

please solve my problem.
i have paid my full amount in advance for 6mnths plan.
and now not getting service.

toll free no should be must for every isps or dth.
please solve my problem

Customer support is pathetic. They disable accounts on their wish and will. The person handling my account.
Mr. Aziz uses Indecent and obscene words and claims that hathway is not free to call their customers to inform that they are disconnecting accounts.
And on complaining they provide suggestion to get disconnect with Hathway Broadband connection than complaining so much.On Asking how you can talk with your customer in this way.
Mr. Aziz replies that he is not answerable to customer and he is only answerable to his boss.

I hereby inform that I am getting disconnected. All the guys reading these pls pls pls dont n never opt. for Hathway Broadband Internet connectivity.

I am a HATHWAY customer since last 10 months but they are very WORST service with USELESS customer support. If you call at night they will say we will resolve in morning, in morning they will tell our engineer will come after 10:30, Engineer will tell its a problem in line may be and he is not sure where the problem is exactly. Most of time their connection will not available... Please please avoid this useless internet connection and beaware of this fraud....

this is approx 15 days i am facing issues of connectivity
on daily basis i make call to these guys...and they daily say to me "please wait for 30 mints it fine be fine, as connectivity issue in backend"

now please disconnect my connection and also give my money back...its enough now.
I cannot make complains on daily basis to you.

You are one of cheap provider in world. And i wont recommend anyone to buy services from HATHWAT.

To whom so ever it may concern

Its about the worst intenet connection provided by HATHWAY.
We stay @ hirnandani gardens,n got a broadband connection 2 weeks ago....
For our surprise , 512kbps broadband took atleast 2 minutes to load a gmail page.
And the so called 'CUSTOMER CARE' always have the same answer that the engineers are checking the problem related to the same .

I've been using Hathway Internet services but for the last 3 months I have been subject to harrasment and inconvenience from Hathway and they suspend the services even though payments are made as due.

In April I got call from hathway stating that my current plan is being discontinued and I can opt for a new 3 monthly package where I pay in advance and get the same plan at better speed. As instructed on Apr-5th I made online payment of 1470 for 3 months plan + last 2 days of Mar. Hence my next payment should have been due only in July 1st week. I also confirmed and I was told that my plan change would be made effective and my internet would start working.

The series of problems started in the month of April and is still continuing.

28th Morning: I had called on 28th morning at 10am and spoke to Leena explaining I'm facing connectivity issues. She said
everything is fine she can’t find any problem hence would ask level2 to callback in an hour. It was a day I didn’t receive callback.

29th Morning: I called again on 29th morning at 9:30 and spoke to Aruna, she said that there is network issue and I would get a call back from supervisor before 11am. Till 30th morning I didn’t receive a callback and neither was my connection working

30the Morning : I called again on 30th 10:00 AM and insisted to speak to the supervisor, then the supervisor called me and informed first that because the billing plan wasn’t changed my billing dept I’m facing the problem. Then he asked me to do some steps and disable my Antivirus when I tried telling that I have had this connection for a long time, he said I'm not cooperating and since from his end he is not seeing any issues little can he do. Then I spoke to the billing team they informed that plan change would be effective only on 30th. After all this mess the TL Nishanth gives a call back and says that there is network issue which is still continuing and might take till today evening. Which means 3 days of harassment and each time wrong information was given to me. He said if I’m still facing issues I can send across screenshots, since the connection looks to work fine from his end, he doesn’t trust what I’m saying


I'm a pregnant lady and was using this connection so that I can work from home. Due to the irresponsible behavior and services of Hathway I couldn’t use the connection and had to go to the office. No Response from the Team, lack of technical expertise and above all lack of customer service skills is now making me think if I should switch to some other service provider. Next month when I will be in my 8th month I won’t have the stamina to fight and argue with the team and neither would I be able to travel to work. So I'm seriously thinking if I should switch. Thanks to the kind of support being provided that one who was contented is now thinking of alternate service providers.

After that I got a call and I was assured on 30th its just technical fault in my area and my plan change would be made effective post which I wont face any problem.

10 days later I receive a bill from Hathway asking me to make a payment by June 13th of 419 saying that its current month charges. I again called back to check the same but no proper response was received.

I escalated all this matter to Bangalore Nodal authority on Apr-30 but I didnt receive any response till June-10th. On june-10th when I received my bill again I wrote another mail to nodal authority. Then I logged online to fetch the number of the appellate authority but wrong Bangalore numbers were published. So finally I called Delhi appellate authority and got the number for Bangalore appellate authority. On 10th when I called and stated my problem, I was assured that things would be taken care of.

I got callback from Hathway on 10th stating I can ignore the bill and make payment only on June-30th to renew the package for the next 3 months and was assured that plan has been changed and the bill was sent by mistake.

On 23rd June, my internet stopped working, when I called Hathway the IVR said my services have been suspended due to non-payment. I again called on 24th morning only to hear the same from the billing and technical team and both of them had nothing to do and said I need to call their manager.

What an irony I make the payment in advance still I dont get the services for almost 5-6 days and even then I need to call their manager. I again called the appellate authority and he said he would call back. The manager is also supposed to call me back with the case ID 439833 but so far nothing has happened.

In all this I have been irritated by their support, long hold of 10 mins to reach them, innumerable phone calls and no service still. As mentioned earlier I'm pregnant lady and even today I had to come to work because their services were not working inspite of having paid.

I also feel cheated that I made payment in advance but still my services got suspended not just once and I didnt get what was promised. Can someone help me out to get justice. I'm sure this is not one case like this there are many customers facing problems

as i have purchase internet connection from hathway plan 256-512kbps day-night combo pack
every 2-3 days my net way notworking in night as i have complain many times they are not giveing proper solution. i only able to use net in day time in night time it not working properly.
i am attaching image of ping to there server and other page that not working.

Purchase Date:11/05/2010
Receipt No:52844
Company Address:
9003/4 World Trade Center
Ring Road Surat-2
Phone:6696100
Fax:[protected]
Email: [protected]@hathway.net



my useid: skapoor
these are my complain after i purchase connection

May-2010
[protected]--
[protected]
[protected]
[protected]
[protected]
[protected]--
June-2010
[protected]--
[protected]
[protected]
[protected]

I AM USER OF INTERNET SERVICES OF RAJESH- HATHWAY INTERNET SERVICES IN GHATKOPAR MUMBAI-400075. I HAD TAKEN 1 YEAR PLAN OF INTERNET SPEED OF 128 KBPS AND UNLIMITED DOWNLOAD.

MY COMPLAINT IS , THEY ARE PROVIDING INCONSISTENT SERVICE TO ME. THEIR NET IS DOWN ALMOST 4-5 DAYS PER MONTH, MOSTLY ON SATURDAY N SUNDAY. ADDING TO THIS THEIR NET WHENEVER IS ON ,DOES NOT GIVE SPEED WHICH THEY HAVE MENTIONED.

FURTHER, THEIR SERVICE PEOPLE WHICH THEY HAVE SSIGNED IN THE AREA DO NOT PICK UP THE PHONE WHENEVER I CALL THEM UP. AND IF THEY PICK UP THEY DO NOT DO ANYTHING TO REPAIR THE PROBLEM THAT HAS OCCURED, INSTEAD OF THAT THEY GIVE FALSE REASONS.

I AM FED UP WITH THEIR SERVICE , PLEASE DO TAKE SOME ACTION, AND TEACH THE M A LESSON. THANK YOU.

We enroll by paying annual subscription charges at one time to Hathway cable & datacom pvt ltd, nashik having address 2nd floor, shallear bhavan, opp fire bridage office, shingada talao, nasik-422002. They service & reception is so poor that noone receives the call & even if someone does at times noone comes to attend the problem. all fake promises of reaching in 5 minutes or 10 minutes are never honoured. Now almost since 5 long days there is absolutely no reception / signal in the DTH set-top box & even the direct wired cable line. Now that we have paid for the entire year we cannot even switch over to another service prodiver. and hathway is very well taking advantage of this situation. We want & request strict action to be initiated against them on behalf of our entire area & consumers.

I purchased a set top box from bhaskar hathway on 6/9/08 set top box no is 67A19A[protected]B and the smart card no is[protected]in the name of Vishal Saxena . Suddenly for the last 15 days my set top box was not working and the cable operator suggested that because of the damaged and old wire it is not working properly and now I have changed the wire also set top box is still not working and the cable operator is saying nothing can be done ,get anew set top box worth rs. 1000.Please help me out and replace the set top box with a new one or get it repaired

Hi,
I have taken prepaid connection of hathway internet but still after 3 years also they are sending me bill statement.after complaining & sending mail to nodal officers also they haven't reverted bak.For prepaid conection also they are sending bill constantly.
After that I have taken net on my dad's name again from hathway & so slow connectivity I am getting everyday,every sunday some engineer comes from hathay n waste my time & they do nothing they just downlad somethin & goes bak saying they will trubleshoot it from service center & this is still happening & they hav also refused to refund money also.so frens be careful to take service from them.

I have Hathway cable connection in my Flat (A-1108, Sierra Towers, Lokhandwala Township, kandivali E, Mumbai-101). I had complained to the local office (Ph No 29653863/29652183 and Cell [protected]) in Dec/Jan regarding disturbance in many channels. The complaint was attended only after 15-20 followups and subsequestly resolved except for 1 channal i.e. SETMAX. I denied to pay for one month i.e. for Feb.10 based on the valid reason. later months your office staff didnt turn up to collect for further payments. Now today suddenly the connection got disconnected and only when i called the office and understood that since i did not pay for Feb. it was disconnected. This monopoly is not accepted. I[censored] cant give service on time and if your reception is not visiable, than why one will pay the amount. I want my connection to be restored, else forcebally i need to escalate the same. trust for some action from your end.

Name:Anjali Deshmukh
Address:145,shrinagar extension.indore

I am anjali deshmukh and I had purchased a set top box of BTV-Hathway from Mr.Satish who is a cable tv service provider in shrinagar extension colony,indore.
Later, Mr. Satish sold his service to AGRAWAL CABLE which is located in 1-2, shivbag colony,behind malviya ngar petrol pump,ring road, indore.
Now the agrawal cable is not providing the service through the set top box we had purchased. Our money for the set top has gone waste.

Please give a solution and register a formal complaint against the AGRAWAL CABLE.
phone no. of agrawal cable:[protected],[protected]

Hi,


This is to bring to your kind notice that my internet srvices closed from HATHWAY BROADBAND side withot considering my application for compensation for disconnected services.


my conversation with them attached here under.

Lokking forward for positive action from your side.

Regards,

Shailendra Mishra
[protected]
--- On Wed, 14/4/10, Helpdesk <[protected]@hathway.net> wrote:



From: Helpdesk <[protected]@hathway.net>
Subject: Re: Re:
To: "shailendra mishra" <[protected]@yahoo.co.in>
Date: Wednesday, 14 April, 2010, 12:14 PM


Dear Customer,

With reference to the below mail, please note that the below mail has been forwarded to our Billing department who will revert back to you with the status.

For any other assistance, please feel free to get back to us.

Thanks & Regards,
Helpdesk

From: shailendra mishra
To: Helpdesk
Sent: Tuesday, April 13, 2010 7:28 PM
Subject: Re:


Dear sirmam


Still I didn't get any feedback & assurance regarding compensation for disconnected servicing.

--- On Wed, 7/4/10, Helpdesk <[protected]@hathway.net> wrote:


From: Helpdesk <[protected]@hathway.net>
Subject: Re:
To: "shailendra mishra" <[protected]@yahoo.co.in>
Date: Wednesday, 7 April, 2010, 11:26 AM


Dear Customer,

With reference to the below mail, please note that the below mail has been forwarded to our Billing department for compensation who will revert back to you with the status.

For any other assistance, please feel free to get back to us.

Thanks & Regards,
Helpdesk

----- Original Message -----
From: shailendra mishra
To: [protected]@hathway.net
Sent: Tuesday, April 06, 2010 7:44 PM


Dear Sir/Mam,

I am Shailendra Mishra, Room No.306, F wing, Gautam Nagar, MIDC, Andheri East Mumbai-400093.
I am a internet customer of Hathway, my user ID is laxmif306, I paid through Union bank cheque no.13070 for three month connection.

With reference to complain no. 170110 , 60305, 250214 7& 20406, from starting, I was not getting your connection full day, only evening time I was able to get connection.
I would like to request u to veryfy that only evening time I got connection and utilize whereas i paid for 24 hour connectivity.

Please calculate the hours of available connection in 3 months, and adjust the remaining hours (when connection not available) to extend the services, so that I can utilize my mony already paid and can believe in future on hathway service.

waiting for positive response,

Shailendra mishra
[protected]


[protected][protected][protected][protected]
The INTERNET now has a personality. YOURS! See your Yahoo! Homepage.

Hello Sir,
I am using broadband of 128kbps, the connectivety is extreemely slow, i have to call every 2nd or 3rd day to register compalint to our Internet Service Provider and endup in fighting with them,
my user name is : MADHU
taken connection from : Chamarajamohalla Branch, Mysore.
Location of installation : Vijayanagar 3rd stage, Mysore.

I tried even contacting the email ID provided in the website i.e. [protected]@hathway.net but its of no use,

I hope to see some solution soon
Regards
Sharmila.M

Got Fraud mail as below. Please see the image attached how tricky is this fraud Guy.

In To: my name is not appearing.

Kindly register this complaint & take necessary action.

Regards
Sourabh



From:
[protected]@hathway.com | Add to Address book |This is spam

To: [protected]@hotmail.com
Subject: No Subject
Date: Sun, 11 Apr 2010 20:53:12 IST


GOOD DAY
THIS IS TO INFORM YOU THAT YOU HAVE WON THE SUM OF
1.5.000.000.00 POUND FROM THE COCA COLA BOTTLING COMPANY PROMO.HELD ON MATCH 2010.PLEASE FILL THE INFORMATION BELOW AND SEND TO
([protected]@hotmail.com)

Name: Mr.DESMOND PERRY
Email:[protected]@hotmail.com

1.Full Name:
2.Full Address:
3.State:
4.Occupation:
5.Age:
6.Sex:
7.Country:
8.Tel.Number:

WARM REGARD,
PATER SCOTT
EVENT CO ORDINATOR

CONGRATULATION LUCKY WINNER YOU HAVE WON
1.5.000.000.00 POUND

MY CONSUMER NO. WITH HATHWAY IS 600008. I HAVE AN UNLIMITED PLAN WITH HATHWAY.
CALLED 256 BLAST REGULAR UNLIMITED.-1. WHERE I AM SUPPOSED TO PAY A MONTHLY BILL OF 500 AND AFTER TAXES AND CESS WHICH COMES TO AROUND 560. RECENTLY I RECEIVED A MESSAGE ON MY MOBILE STATING THAT MY BILL DUE WAS 1762.88 Rs. I WAS SHOCKED AND CHECKED THE MAIL OF HATHWAY FOR THE SAME ON THE WEBSITE. AS PER THE TERMS THAT WERE TOLD BY THE CUSTOMER SERVICE, I HAD TO PAY 1000 WHICH WAS REFUNDABLE AND THERE WERE NO CHARGES FOR THE MODEM. THE BILLING IS DONE ON A MONTHLY BASIS. I RECEIVED THE CONNECTION ON 20TH OF MARCH 2010. THE BIFURCATION OF THE 2 BILLS IS AS UNDER.

1) 20TH MARCH - 31ST MARCH[protected].89
2) 1ST APRIL - 30TH MARCH[protected].99


SO THE TOTAL SHOULD HAVE BEEN 762.88. BUT ANOTHER 1000 RS. HAS BEEN ADDED TO THE SAME. I HAVE ENCLOSED SCREENSHOTS OF THE MAIL FOR YOUR VERIFICATION WHERE THE 1000 RS. APPEARS OUT OF THE BLUES DIRECTLY IN THE TOTAL.

I WAS TOLD TO CALL THE BILLING DEPARTMENT ON[protected] AND 67134500 WHERE I AM ASKED FOR THE A/C NO. WHICH IS 600008. BUT EVERYTIME THE AUTOMATED REPLY ON THE OTHER SIDE IS " THE INTENDED RECIPIENTS MAIL BOX IS FULL". YOU MAY TRY FOR YOURSELF

I AM JUST NOT ABLE TO GO AHEAD AND REACH A CONCLUSION, BECAUSE THE SALES PEOPLE ARE NOT HELPING EITHER. PLEASE HELP ME IN THIS MATTER AS TO WHAT IS TO BE DONE.

I have a Hathway Internet connection (at Kothrud, Pune).
Its with unlimited download/upload with good speed assurance.
The salesman told me that you can watch movies on internet without any problems, no breaks, fast buffering etc. In reality, I'm getting 6 to 8 kbps download speed. Watching YouTube videos on this internet is a frustrating experience.

When I called the salesman, he clearly told that it was the way they asked to talk to customers. Today Internet is not working. When I called him, after first ring he switched off his mobile. So, this is the quality service experience.

Respected sir,
I want to tell u that i am using the internet connection of HAT WAY I TOOK THIS CONECTION ON 09 TH OF MARCH 2010. They had taken the amount of Rs.2000 for three months. Up to now it has passed 23 days from the date of connection and i have not a single day if I complaint to the help desk[protected] at morning, but they will say that we will solve the problem in one hour but the person will come at 7pm to 8pm & he will repair the same and go’s. Again the same problem will be continued at 12am or 1am, if I again complaint to help desk they will say same. This has going on daily.

So I request u to take action on Hat way. And yesterday I have send the mail to the manager of Hat way at 1am,which has copied bellow.


Thanking you,
Muzammil,

From:
Muzammil Muzu <muzammil.[protected]@yahoo.com>

To: blr.[protected]@hatway.net
Cc: [protected]@haytway.net

you Bled y fools y cant u give the perfect net.I am facing the problem from when i had taken the connection, i am facing the same problem from 09/03/2010.. really i am going to give the comp-lent to TV 9 or SUVARNA News channels about ur Bledy Hat way connection which im facing from the first day to till date.

In first only ur Field officer has shown the world in hs han i think his name is Gowrish, go on watching ur activities what ur doing u bleddy fool, u i[censored] not give me correct response i am going to attach this mail to TV 9 & log the complent to Commissioner of police that the Hatway persons are taking the money by telling that we are giving good network & unlimeted download & the speed will be in the rate of 256 KBPS and also when we the the full amount after thet u want the DEPOSITE AMOUNT OF RS 600 who will give this amount ur father or mother will give me u bledy fool SATISH & VITAL U R THE MANEGERS TO THE KARNATAKA & BANGLORE, U . Give me the perfect linc other wise see what will hapen after that. ur name will be displayed in NEWS CHANNELS & NEW PAPERS ALONG WITH THIS MAIL.