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[Resolved]  Hathway Internet Connection — COMPLAINT - REMINDER III


Even after so many reminders to you, your technical Dept. has not solved my probelm. Now I am really seriously thinking to disconnect your Internet connection at my place.

I think there is no control in your organisation to look after customer complaints. And this will be failure of your Top Management. If you give me a E-mail ID or the contact no. of your Senior most person in the organisation I would like to expalin him about your organisation failure.

Please do the calculation of my balance hours pending with you and settle my account by paying me the balance money and then you are free to disconnect the line. If this is not possible from your end then please let me know so that I can take my further course of action to recover my money.

Please do not only reply by email to this mail. I want a confirm action from your end.
Either you can rectiy the probelm and give me continuous connectivity in 24 hours or you can refund my money.

Kindly do the needful.

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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  10 CommentsShareTweet


Dear Sir /Madam,

I have installed net connection of your most reputed broad band connection hoping that it has good and fastest networking service...but it is almost vice-versa of mentioned scenario.

As i have taken connection under the plan of ( New-Easy way- 6m ) speed 128kbs by depositing the amount of Rs 3034 subscription for six i facing severe slowness during surficng as it takes
10to 15 minutes to open any internet sites.

Kindly look upon the same & confimred it immediately or else i have to withdraw my net services & relation with you

Your faithfully

Nilesh sawant

[protected] or [protected]

I have been complaining since last two weeks by sending mails to HELPDESK .

My first mail was sent to you on 3rd sept. 09

Second mail on 13th Sept.

Pleaese note that my subscription in going to expire in next 2 days and still I have not yet got any resolution for my problem, hence i am not going to renew the same.

Any further losses I bear out of your worse services shuold be taken care by your organisation.

I would like to add that your customer service department in not efficient enough to solve customer problems.

Business does not get over only after selling the product.




Nilesh Soni
dear sir,
the hatway connection is very very poor, customer satisfaction .i have paid 17000.for 600 kpbs speed and not geting even 50.this is the second time i am haveing loss due this service.plz dont use this servis.
This Email is to inform u that after calling to Hathway service center and also logging so much complaint at hathway the problem of noconnectivity remains every weekend that is from Saturday to Wednesday since last month I am not getting the connectivity and people at hathway are just giving me false assurance and nothing is improved am really unhappy from your their service.
Also if you want my complaint number you can take it and have a check Complaint no:3774806.
Also I spoke to one of your executive named Prasad at 10:30pm on Monday 11, Jan, 2010, He disconnected my call without hearing my concern, so this type of customer service hathway provides.
My account page is not displaying, registered a complaint with the customer care but of no use, need to call a technical person is their reply. Kindly solve the problem ASAP.
i have given many a times since no request yet been received to me hence, i have to close done my internet so i regret you to send your executive & take your modem & close my internet connection very poor network

Hathway Internet Connection — irresponsible tech support

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    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 22 2600 1306
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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