[Resolved]  Hathway Rajesh Internet Services — poor service

rajesh net is really poor.
they have habit of playing with customers.
they not gives d speed which they mention.
they dont pick up d phone.
plz do consider my complaint and try to improve u r service.

dunno abt urs...bt mine is wrkin f9...its 512 kbps unlimitd...nd it has been workin pretty well till nw...

My sel[censored]DAY Baiganwadi govandi have connection with rajesh net Hathway from last 4 years
I also recomanded others about the Hathway services.But Now a days Tease people are just ignore customer I am trying to call Hathway Marketing person from Morning 10 They are not first picking phone and just fulling and telling lise that they are coming, what the hell think about them selve and not responding It will be ok even if they can just say We are busy and not able to come but this guy is just ignoring and dont have any value about custommer need and time I am ging to remove my current hathway connection also since I dont wish just durty ignoreance I dont mind if work is delay but if some one is ignore like old and valuable customer is just worst thing...

THE MOST CHEAPEST AND TERRIBLE CABLE AND NET SERVICE IN GHATKOPAR. THEY EVEN DONT CARE FOR COSTOMERS. WE HAVE TO CALL THEM 10 TIMES TO LOOK AFTER ANY PROBLEM

MY COMPLAINT IS, THEY ARE PROVIDING INCONSISTENT SERVICE TO ME. THEIR NET IS DOWN ALMOST 4-5 DAYS PER MONTH, MOSTLY ON SATURDAY N SUNDAY. ADDING TO THIS THEIR NET WHENEVER IS ON, DOES NOT GIVE SPEED WHICH THEY HAVE MENTIONED.

FURTHER, THEIR SERVICE PEOPLE WHICH THEY HAVE SSIGNED IN THE AREA DO NOT PICK UP THE PHONE WHENEVER I CALL THEM UP. AND IF THEY PICK UP THEY DO NOT DO ANYTHING TO REPAIR THE PROBLEM THAT HAS OCCURED, INSTEAD OF THAT THEY GIVE FALSE REASONS.

I AM FED UP OF THEIR SERVICE.

Hathway Rajesh net Internet service is going to shut down in govandi and they are telling that you will get refund of mony once all things are closed but what about the current problems that we are facing they are not just picking phone and no sevice at all that is really affect our business, I thing we need to go consumer cort.

Leave in Ghatkopar(w) area, i have taken rajesh net last month(sep-2011) for three month.
but there is so many problem, there alway disconnection & CC never pick ur call at all even manger also
For 512kb/s u will get only 20-25kb download speed
for DC++ get 10-15kb speed, see this
http://img24.imageshack.us/img24/9329/hathwayrajeshnetdcspeed.jpg
or
http://i55.tinypic.com/f1yvcl.jpg

So best u take aanything else or MTNL is always there(Rs-00.00 installtion charge)...

Hathway Rajesh______worst Broadband provider in Mumbai

For DC++ and Net speed is just soooo low...
This issue is pendding from last two week more than two week...
I try to call at thier CC, Technician and also manager but now they dont pick up my call..
Taken 512kb/s Unlimited plan paying Rs.500 PM, Not even able to open Gmail properly..
I m getting 10-15kb download speed from net most of time...


So please dont go for Hathway any more Because
i just wast my 2000 buks (3 month pay+installation charge)
they not ready to give me back my two month pay and dissconnection...

I am Aparna Dharpawar. I am user of internet services of rajesh- hathway internet services in ghatkopar mumbai-400075. I had taken 1 year plan of internet speed of 128 kbps and unlimited download.

My complaint is they are providing inconsistent service to me. Their net is always down almost 8-10 days per month, mostly on saturday n sunday. Now days still it is happening for 1 month. Whole month my net has down. No one bother to fix my problem. When I have called their customer care and asked for superviser everytime their superviser has on break. Even they don't want to resolve their customer's problem. Their cust. care excutive don't know anything. Also their fileld executive very rude with me when I am asking for resolution of my internet problem. they dont have their office number where I can speak with someone who is authorised person. They are cheating the customers and having habit to use the customer's money in free without giving proper services to the customer.

So, I am requesting to all gyus please do not take "HATHWAY INTERNET SERVICES".

Mysel[censored]DAY powai have connection with rajesh net Hathway from last 3 years.

I had taken 1 year plan of internet speed of 512 kbps and unlimited download.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
But now days these people are ignore customer. Last fifteen days
there is problem with my Internet I had lodge lots of complaints
(16462, 16522, 16812, 16857) every time customer executive giving assurance of
resolved my problem but till day my problem is not resolved. Also
their field executive very rude with me when I am asking for resolution of my
internet problem.

I am fed up with their service.

I have been using the Internet services of Rajesh Net for past 4 years.It is one of the worst Providers.Most often, atleast twice in a week there is a disconnection and the customer care also does hear to problems since most of the time the number is either unavailable or busy.I bought a Wi-Fi Router privately(worth Rs.1300) and to install they said they would charge me Rs.1000.However thanks to fate that I knew a bit and somehow succeeded in installing it.It is also costlier as compared to other ISP like Rajan Net.Also the Digital cable services by Rajesh Cable is Poor.Almost every alternate day they switch off the set top box without prior notice.I recommend never to opt for it's services.

I stay in Ghatkopar East and am using Rajesh HAthway internet . the services are often down . The technicians do not easily respond to call 10 to 15 times you have to call them. When caled they insist we call the Customer care and they would come to rectify the error.
A recent experience with Customer care :
Pathetic and unprofessional customer care.i called up CC for resolving my internet issue, one lady picks up bangs the phone without understanding the problem, after two days called up again today Prerna in CC tries to tell me ill have to pay money for connecting my laptop!

when i tried telling her why do i pay when the internet is connected on wifi and have acess on mobile... the girl goes on to say i should listen to her ( why do i listen to her crap ) asked her to connect to the senior she refuses ststing her senior will not be interesed to talk and she will not take my complaint . if i have to get the work done i will have to either go to thier office and/ or call the technician Bhushan who had done the work in the past. . Are we paying to hear this kind of nonsense .. Hathway & Rajesh Net its time you talk to the CC team if you intend to retain customers

We are facing same slow speed and disconnection problem throughout the whole year.Now they are forcing us to upgrade for higher speed package which we don't need it. Our old package is not over yet.

Some channels are interrupted

Sir in my home Hathaway set box is they, in that some channels are not coming espesicilly sports channels was interrupted.please make it resolve...

Rajesh cable doesn't require rating instead I want to gve diz guys negative marking for their services they are thugs

Initially at the time of new connection tese people make false commitments & then none of the representative seems to bother about the issues we face.

Wifi service is mostly down, my 4g works faster than the wifi. Especially on Saturday n Sunday i[censored] try to connect u willl never find the connection. N if by chance I use my laptop it only keeps buffering n takes loads of time to open up a web page.

It's lyk paying n suffering ...