ICICI Prudential Life Insurance Complaints & Reviews

I, K.S.Sarma, having a SB account in ICICI Bank, Vanasthalipuram, Hyderabad bearing No.[protected]. I opted for IFG-ICICI Prudential Infrastucture Fund-Growth and paid Rs.2000/-, the same was debited from my account by way of ECS on[protected].(Folio No.4327558/97/SIP Purchase Application No.5050474-ARN-0020 with due date of 10th of every month) Infact, I decided to pay Rs.2000/- per month for an year and I was told by the staff at Branch, Vanasthalipuram that if I pay Rs.2000/- per month for an year, I would get Rs.36, 000/- in the end. I have filled in all the application forms and signed and given to Mr.Sunil at the Branch.

During April, 2009, when I contacted the branch for the statement, everybody turned deaf ear saying that the amount, which was debited from my account was not reflected in the systems and the statement could not be generated. And also I was told that I need not pay the amount during April, 2009.

Again, during May, 2009, surprisingly an amount of Rs.1000/- was debited from my account by way of ECS instead of Rs.2000/-, which I opted. When I contacted the Branch Manager of the Bank about this discrepancy, he told that my monthly investment has been changed from rs.2000/- to Rs.1000/- without my knowledge and I have to pay only Rs.1000/- every month from June onwards.

I do not know why this hanky-panky situation created by the Bank authorities and why this kind of irresponsible behaviour of the bank people. Pl. let me know whether I was guided properly by the bank or cheated in toto.

Sub: Prudential ICICI Life Insurance POLICY NO 08942259
Complain Ref.No.17973604
Cheated by ICICI representatives Mr.Rajat Johri and Mr. Amit Sharma
While filling the form and allotted me yearly premium plan having yearly premium
Premium of Rs.70, 000/- for 10 years instead of One time investment.
===========================================================
Sir,

I am a senior citizen of more than 70 years old became a victim of two representatives of Prudential ICICI Life Insurance Co. Ltd. Mr. Rajat Johri and Mr.Amit
Sharma who have also cheated many other customers of Bank of India. They cheated me while filling the application form and allotted me yearly plan instead of One time plan for their own benefit.

I would like to put my grievances before you with an expectation to get justice.

Sir, I am a retired senior citizen of 70 plus. My monthly income is hardly Rs.4000/- and that also from my investment in fixed deposits with nationalized banks.

I had a matured fixed deposit receipt of Rs.70000/- of Bank of India, Jacob Circle Braanch, Mumbai 400011. I approached the concerned Bank Officer Mr.Adam E Shaikh
(Who later transferred from the branch to Cumbala Hill Branch) and requested him to renew the said fixed deposit receipt. Mr. Adam Shaikh was then Incharge of fixed deposit department of Bank of India, Jacob Circle Branch. Unfortunately during those days there was a tie up of Bank of India with Prudential ICICI Insurance company and Bank’s staff were marketing for ICICI products. Mr. Adam Shaikh convinced me to allow them to transfer my F.D proceeds to Prudential ICICI Insurance One time Plan.He introduced me to ICICI representatives Mr.Rajat Johri and Mr. Amit Sharma. They assured me that they will directly transfer my F.D proceeds to One Time Investment of Prudential ICICI Insuracne plan and assured me that I would be much benefited. I confirmed from both Mr.Adam Shaikh and representatives of Prudential ICICI that whether it was an one time Investment as I could not afford regular investment as I am retired and having very low income from my investment. They assured me and took my signatures on blank Prudential ICICI application form. I relied on them as they were on their responsible chairs. But they cheated me while filling my application form and allotted me an Insurance Plan not covering the risk having premium of Rs.70000/-pa for 10 years which I could not afford at all as I have a poor monthly income. The Company dispatched me a policy but unfortunately that time I was at my native place and I returned only after 6 months and shocked to see the policy as it was a plan having yearly premium of Rs.70000/- for 10 years.

A seventy plus person will never buy a plan of 10 years and that also without covering risk having such a huge premium.

I immidiately approached the Bank of India and spoak to Mr Adam Shaikh who assured me that it was indeed a mistake deliberately done by Mr.Rajat Johri and Amit Sharma for their own benefit and also told me that there are number of customers of Bank of India who were victims of these persons. He and then Bank Manager assured me that their bank will solve my problem as I was invested in said plan on the request of bank’s staff.They assured me that they will manage to convert my yearly plan to One time investment plan. They took an application from me and requested me to come back after 15 days. Unfortunatly during this period both Manager and Mr Adam Shaikh transferred from the Branch and Bank’s tie up with Insurcance Company also ended. Since then I am visiting pillar to post but getting no response. Neither bank nor Insurance company is solving my problem. Even Prudential ICICI Insurance company has issued me a letter of decline and denied my request of conversion of existing plan to One time Investment plan.

Sir, it is a mandatory for Insurance Company to get Income proof from his customers while allotting such a big premium plan but they never did ask for income proof from me.
Secondly a 70 plus person having poor income will never get such a big premium plan for 10 years and that also without covering the risk. It proves that ICICI staff had cheated me for their own benefit.

Sir, I beg for justice. Please do some thing for me considering my age. For your ready reference I mention below Address and mobile number of Mr.Adam E Shaikh who is witness in my case.

Mr. Adam E Shaikh, (Relation Manager, Bank of India, Cumballa Hill Branch)
Res.Address: B/15 Vaishali Nagar Coop.Hsg.Scty., S.V.Road, Jogeshwari(W),
Mumbai 400102. MOBILE NO. [protected].

Mobile No. of Mr. Amit Sharma (Prudential ICICI Life Insurance staff) [protected].
Thanking you, Yours faithfully,

E

Sir I am a 70 years old man. I had a matured fixed deposit receipt of Bank of India Jacob Circle Branch.approached the Branch with receipt for the purpose of reinvestment. Unfortunately during those days Bank of India was marketing for Prudential ICICI Insurance Products. The F.D office Mr. Adam Shaikh convinced me for one time investment of matured proceed of my Fixed deposit receipt in Prudential ICICI Life Insurnace. Matured amt. of my F.D was Rs.70, 000/-.I confirmed from both ICICI and Bank of India staff whether it will be one time investment. Which they assured me that it will definately be one time investment. They took my signature on blank application form but while filling the form they alloted me yearly
plan having premium of Rs.70000/- p.a. I totally relied on them. They did not ask me for my income proof. While allotting such a big premium plan it is duty of the Insurance company to get income proof from the customer. But they never did ask for the same. They allotted me this plan so that they can get higher commission.

When policy delivered to me at my residence that time I was at my native place when I returned from my native place and examined the policy I was shocked to see that it was an yearly premium plan of Rs.70000/- and that also for a period of 10 years. Whcih neither I can afford nor does it suit my age.

I immidiately approached the Bank of India and show them the policy. They assured me that it was indeed an mistake which is deliberatly done by ICICI bank staff Mr.Amit Sharma and Mr.Rajat Johri so that they could get maximum commission. They further informed me that they have done thiis with several other customers of Bank of India. They assured me that they will solve my problem. But since then I am visiting pillar to post but in vain. Bank told me to complain directly to Insurance Company and did so but the companay sent me the letter of denial.

Sir, I am an old citizen for 70 years having monthly income of Rs.4000/- only I cannot afford this plan I requested the Insurance Company to convert this plan to one time investment plan as it is given by their staff for their own benefit and secondly they have not obtained any income proof from me while allotting such a big plan which is mandatory for insurance company to obtain while allotting such a huge amount of premium. I request you to please help me in solving my problem.

Thanking you in anticipation.

On 8th Apr'09 received SMS from ICICI Prudential stating that for Preclosure of Home Insurance policy.

"Payment of Rs18065.52 for your policy[protected] has been sent to ICICI Bank Limited on07/04/2009

vide Cheque No.151134&AWB-[protected]Express IT"

However as i didn't get the cheque on the said date approached Branch office and understand that

due to system problem by mistake the cheque got made in the name of ICICI Bank instead o[censored]ndersinged.

Again Branch understood the mistake and assured me to resolve this immediately.

Today I received call from them stating that again due to system problem the cheque issuance got delayed.

I have few basic questions to ask.

Why such mistakes are happening always to me.
Who has authorised ICICI prudential to play with customers money.
Need interest charges for Rs.18065.52 from the date of 07th Apr'09 till receipt of the cheque @ 12 % interest charges.
Why such careless attidue whenever any customer asks for refund.? What will be the fate of the customers who wants to get the maturity value.
Is ICICI Prulife is controlled by some body? if Yes how you are able to survive with such lapses at your end.

Dear Sirs,

Can I get an acknowledgement for this and msg sent earlier and also if any steps taken to rectify same.

Regards
Capt.S.K.Shantagiri
Omega Shipping Agencies Pvt.Ltd.,
198, 2nd Floor, Vinayaka Complex,
2nd Cross, Domlur, Airport Road,
Bangalore - 560 071
Tel:[protected], 25356786/87/88
Fax:[protected]
Mob: [protected]
e-mail: [protected]@omegaship.com

----- Original Message -----
From: Shantagiri
To: customer.[protected]@icicibank.com
Sent: Friday, May 29, 2009 11:33 AM
Subject: COMPLAINT AGAINST WORKING OF YOUR MALLESWARAM BRANCH


Dear sirs,

Regret to inform you that your Malleswaram Branch service is most deplorable to say the least.

I had surrendered the PRU.ICICI TAX PLAN GROWTH (MF) redemtion form at your above branch. This redemption form also had the change of bank details .

I had submitted this redemption form along with a cancelled cheque leaf of the new Bank account mentioned on
23/5/2009. I had specifically mentioned to your staff that my previous experience with ICICI Bank (for redemption of M[censored]nits) was most UNSATISFACTORY since it had taken 12 DAYS ON PREVIOUS OCCASSION. I had specifically requested that this is not repeated.

On handing over the redemption form I had asked for an acknowledgement. BUT THE STAFF INSISTED THAT THEY CANNOT GIVE AN ACKNOWLEDGEMENT. After arguing for a long time they finally gave an acknowledgement by stamping and dated 23/5/2009 (BUT WITHOUT SIGNATURE).

I ustand from the customer service of Pru.ICICI MF that the bank has to acknowledge the receipt of the redemption form and the acknowledgement has to have a serial no also. Pls advise if this is being followed by your branch

Although the form was submitted on 23/5/09, this was NOT FORWARDED . On visiting the Branch ON 27/5 and enquiring, the forms were FOUND TO BE STILL LYING IN THE BRANCH.
The staff promised to submit it the next day ie on 28/5. However they could NOT GIVE ANY SATISFACTORY REPLY AS WHY THE FORMS WERE NOT SENT.

I had visited the branch again on 28/5 and met the Manager who called the concerned persons, however the story remained the same ie NO REASON GIVEN AS TO WHY IT WAS DELAYED.
One of the reasons given was - THE CANCELLED CHEQUE LEAF DID NOT HAVE MY SIGNATURE - This is the first time that I am hearing that a cancelled cheque submitted for Bank details has to have the a/c holders signature.

I have checked up with the Customer service of Pru. ICICI MF service centre who advise that the amounts will be credited to my a/c on 3/6.

This means that Redemption form submitted to your branch on 23/5 the proceeds will be credited to my account only on 3/6 ie 11 days TIME. This is also about the same time as my previous experience with the same branch.

I have mentioned to your Branch Manager, that it was common knowledge that SBI at on time used to known as the worst for Customer service/care, however ICICI seems to have over taken SBI by leaps and bounds.

I intend to stop all transactions/dealings with ICICI Bank.

I hope you will acknowledge the receipt of this complaint and advise me what the bank intends to do about these things.





Capt.S.K.Shantagiri

I have got insurance from this company.

later i get information that thier policy to insure the person is different

they are in search the customer who are strong, healthy and chances of his death is very less.

so they will prefer to those customers. avoids to settle the claims.if they did so they do in part only not
in full. DISGUSTING...

ICICIPrulife company is a non-ethical company. There is no corporate governance in this company. Advisors and ICICIPru life managers are involved in forging signature in important documents. There is one important document called Electornic Benefit Illustration - EBI which should be signed from the customer. This document includes all expenses related to policy. It shows clearly that in each year how many expenses will be charged from your policy. I was surprised to konw that this important document was not shown to me and this is the height of cheating that this important doucment was fudged. My signature was fudged by the icici manager. Even after writing many emails and given written complaints, this company is not accepting the fact that ICICI Prudential life is cheating its customers. I made a big mistake by availing a Health Saver policy from this company.

From: "sahjanand mane" <sm[protected]@rediffmail.com> ▼ 20 May 09 02:33 PM Previous Mail | Next Mail

To: <[protected]@eci.gov.in>
Subject: Mother Name Correction on Election Record. ▼
1 Attachment(s) - 12.doc (339K),

Please find the mails send to ceo maharashtra & collector kolhapur.



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Dear Sir,

We request you to please sort this matter at the earliest as we are tried to our level to your concern camps, filling form 8, visiting your govt concern offices for my mother name correction on election . It was still not corrected till the election vote 23/5/09.

You are hereby look into the matter and do the needful at the earliest..

Find attach file for your reference.

Thanks
Sahjanand Mane
Ph[protected]

Sahjanand Mane
KOLHAPUR
Phno;[protected]

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From: "sahjanand mane" <sm[protected]@rediffmail.com> ▼ 27 May 09 10:58 AM Previous Mail | Next Mail

To: <[protected]@gmail.com>
Subject: Fw :Mother Name Correction on Election Record. ▼
1 Attachment(s) - 12.doc (339K),





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Respected Sir,

Reference tomail send to ceomaharashtra till date i didnot recdnay reply for my mother name change on election record till date.

You are requested to look into the matter & close at the earliest.

Thanks
Sahjanand Mane
KOLHAPUR

Note: Forwarded message attached
-- Original Message --
From: "sahjanand mane"
To:
Subject: Mother Name Correction on Election Record.

Sahjanand Mane
KOLHAPUR
Phno;[protected]

Dear Sir,

We request you to please sort this matter at the earliest as we are tried to our level to your concern camps, filling form 8, visiting your govt concern offices for my mother name correction on election . It was still not corrected till the election vote 23/5/09.

You are hereby look into the matter and do the needful at the earliest..

Find attach file for your reference.

Thanks
Sahjanand Mane
Ph[protected]

Sahjanand Mane
KOLHAPUR
Phno;[protected]

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The premium of Rs.10027 was paid on 22.04 2009 but the receipt is not yet received.

Sir,
I hold life insurance agency from ICICI Prudential Life Insurance Co. Ltd. and, a valid licence issued by The Insurance Regulatory & Development Authority, which was issued in 2003 and, after having been renewed once in the year 2006, is now valid till[protected].
The Licence No. is [protected].
When I approached the office of ICICI Prudential Life Insurance Co. Ltd., Ghaziabad for the purposes of the renewal of my licence and, completed the necessary formalities, like, depositing the fees etc, . I was told that since my licence was a "Composite Licence" - I hold an agency from "The Oriental Insurance Co. Ltd.", Thapar Plaza Building, G.T. Road, Ghaziabad, vide licence no. : [protected] - I was required to obtain a NOC from the general insurance company for the purposes of the renewal of my licence.
Such a requirement was not asked for from me when I got the licence renewed in the year 2006.
However, when I approached the general insurance company for issuing me the NOC, they refused, categorically, to entertain my request.
Further, when I apprised, the officials of ICICI Prudential Life Insurance Co.Ltd.of the fact that the general insurance company was not issuing me the NOC and, requested them to renew the licence for "Life" only, they expressed their inability to do so.
As a consequence, I was forced to ask them to give an extract of the IRDA Act, which clearly stipulates that if an agent holds a "Composite Licence" and, if the agent applies to a Life Insurance Company for the renewal of the licence, the agent needs to obtain a NOC from the general insurance company, mentioning the section, clause and / or sub-clause of the said act which lays down such conditions.
However, I have not received any response from the company.In fact, I had mentioned in my communication with the company that if I did not get any response from the company within 48 hours from the time of my communication with them, that there was such a requirement as per the Act, I would presume and assume that there was no such requirement which needed to be fulfillled.
Therefore, I request you kindly to take cognisance of the matter and redress my grievance at the earliest so that my licence does not get lapsed.

Dear Sir/madam,

My self Nikhil, and i am an ICICI customer from last 6 years. I have got an ICICI bank account, a long term pension plan of Rs:12, 000/A ( Premium paid for more than 3 years ) and an ICICI Credit card . I am very much happy about the ICICI services and facilities through out all these ears of relationship and i always prefer to deal with ICICI for any kind of Bank related works.

Recently one of the ICICI prudential agent met with me and i took one more long term policy for Rs:30, 000/A . For this second policy the agent committed that he will make transfer from my ICICI credit card and will offer EMI facility without any extra charge. But the convertion to EMI was done by me and it is been charged to me. The agent then agreed his mistake and promised me that he will pay me the charges. After all these the person who approached me is not responding and also the branch manager.

If this is the response towards an ICICI old customer then what would be the response towards the new ICICI customers ? I have got some information about the person approached me, brach manger and the branch. Please make use of all these information and let me know what should i do.

Agent name : Mr. Amit and ph no: [protected], [protected]

Manager name : Mr. Amar and ph no: [protected]

branch : Bannergatta road, Near Shoppers stop shopping mall, Bangalore

Expecting a favourable response soon.

Thanks & regards,

Nikhil.p.v
[protected]

The two executive of ICICI bank persued me to take a Health Insurance policy.The name of those two are Mr.Gurpreet Singh Sandhu bearing mobile no [protected] and Mr. Rehan bearing mobile no [protected] came to my house and Finally on 19/01/09 I gave them a cheque of rs 7500/- (half yearly) numbered as 313414 drawn on IOB, CGO complex branch.for Invest Shield Cash Back policy numbered as 11027776. The money was withdrawn on 23/01/09. While taking these policy I was assured by the persons whose name and mobile no has been given that my policy would reach me by 5th Februry, 2009 as the same I had to deposit for income tax exemption, but nothing reached me uptill now. When I persued the case the following anamolies were found:-(i) while taking this policy I was told that I had to deposit rs 15000/- annum but on their system it was shown that I have to deposit rs 3750/- per month(ii) the application which I had filled was different from that which I was shown on computer (iii) my home address that is B-132, II floor, Ganesh Nagar, New Delhi-110018, for which I had submitted a photocopy of my voter Id as address proof )but what their system shows my address iB-2/1 First Floor Paschim Vihar Jwala Heri Market, New Delhi-110063.Resultant I neither I received any kit nor any letter in this regard.When I contacted Mr. Anuj Tandon sitting at Mahatta Tower, Janakpuri B block, New Delhi and submitted my application with a request to cancel my policy and I also submitted my residence proof to him, he forwarded the case and after few days Mr. Tandon told me that my request has been cancelled. Please help me out and direct to company to refund my money at its earliest.
b

DEAR sir
you have send to me F&F calculation sheet but in this sheet you have not add my MEDICAL REIMBURSMENT OF MONTH APR, 2008 TO OCT, 2008. AND SALERY OF 01/10/2008 TO 23/10/2008.
plz confirm the same.
thanks
jagpal singh shaktawat
[protected]

Dear Sir
As I have already intimate you to take my saving bank Account no.[protected] for ECS purpose but again & againg i am facing the same problem, I think if the during this period you are not able to solve my problem whether all such mistake has been done at your end the what kind of services will be provided by you after the completation of my ECS tenture.so kindly suggest me the appropriate person who can handle and solve my proble bacause due this activities i am too much disturb so take appropriate action immediately and inform me on my phone No91+[protected]
Kindly update the information regarding my policy
Policy No 03881239

CURRICULUM VITAE
OM PRAKASH Email: [protected]@yahoo.in
Mobile: [protected]
Personal Data
Father’s Name : Mr. Ramesh ...Kushwaha
Date of Birth : 04.02.1988
Sex : Male
Nationality : Indian
Marital Status: Single
Present Address
F-20 Sugar Mill Colony
Munshiganj, Raibareli
Pin-229405 Mob-[protected]
Career Objective
Looking for an opportunity where my knowledge, skills and abilities are best utilized for the growth of the organization.
Education Profile
Degree : M.Com (2008)
% of Marks :
Degree : B.Com (2007)
University : CSJM Kanpur University
% of Marks : 49.30%
Course : 10+2(2004)
% of Marks : 70.40%
Course : 10th (2002)
Board : U.P Board Allahabad
% Of Marks : 43%
Professional Educational Profile
Course name: Post graduate program in management and insurance {PGPMI} from Manipal university, Lucknow
Experience• Six month working in Election Department Operating Computer and Making Voter ID Card in Raibareli (2007)
• I worked in Haryali Kisshan Bazaar Lalganj and Raibareli
• I am selected in ICICI PRUDENTIAL LIFE INSURANCE as a unit manager, as the training going on named as PGPMI{ Post graduate program in management $ insurance}
Summer Training Summer training from ICICI PRUDENTIAL LIFE INSURANCE
COMPANY, Lucknow.
I have accomplished a project on “FINANCIAL PLANNING”
Declaration
I hereby declare that all the above details are true and correct to the best of my knowledge. I bear the responsibility for the correctness of these particulars.

Date: Place: OM PRAKASH

Ref Policy No 02828092.
Cheque no 105673 for Rs 20, 000.00 drawn on SBI Salt Lake debitted from my account on 6.5.2009 towards payment of premium for 2009.
Till date premium receipt not received.

My complaint is against ICICI Prudential Life Insurance POLICY NO[protected] which i had applied on 10th Dec08 and submitted 6000 for first two installments, but when i received the documents on 25th dec08 i found that all the personal details are wrong, also the nominee details are not correct at that moment GAURAV SHARMA AGENCY MANAGER FROM KAUSHAMBI BRANCH convinced me that they help me to cancel this ploicy and also tells me that this policy is not beneficial for me, on 23rd jan09 we register a complaint against this policy in Kaushambi Branch, but until upto now no results come and when i enquire about this from customer care, they answer me that there is no any complaint register against this policy also the policy is in lapsed state and if i try to cancel this ploicy then i am not getting any money from this policy.

i was take a pakage of life insurance for 36 months.
all 36 months is complited and this is 37 month this month my policy was renew again.
so i want to stop my ESC beacause 36 month is complitated.
thankyou.
a/c holder
nilmani sapkota...

I am an exisiting Policy Holder of ICICI Prulife since last 3 years. I am an NRI and manage my policy through website/internet facility. One day I noticed that a sum of INR450, 000 has been withdrwan from my exisiting policy and a new policy under my name is opened without my authorization, signature. Upon checking with the bank I got to know the name of the ICICI Prulife (Bareilyy, UP Branch) employee name who on my behalf opened this policy. I registered a complaint through their webchat facility and send an email with full details to ICICI elite cutomer service center. I got a call from the branch manager one day and he told me that one of their employee(temporary) has forged my signature to open the policy and they have asked him to resign and somebody from the ICICI prulife risk department will contact me to update me on the status of the investigation and steps to be taken. Till date nobody has contacted me officially and I haven't recieved any official communication in this regard from the bank. I have called up their customer service center so many times and every time I was told that investigation is going on and they will get back to me soon. 2 days back I observed that the new policy which was opened fraudently has been cancelled.Upon calling customer service center they told me that they cancelled my policy and a cheque of amount INR450, 000(original amount which was withdrwan from my exisiting policy) will be issued and you will recieve it soon. This all has happened without any official communication from the bank. Till now I haven't recieved the cheque nor the customer service center executive are updating me on the status. I am extremely disappointed with the bank. Please help.

Mirza Arshad
[protected]

My policy number is 04460810.
I have checked my portfolio on 13 th Apr 2009
My fund value was 70252.65702 and my Closing balance (in units) was 1817.19237.
This was in MAXIMISER FUND.

But when i check my portfolio on 14 Apr 2009(Morning),
That was totally changed Payment option changed from yearly to monthly.

And my fund value in breaked into Maximizer/Protector/Preserver.
Fund value is also down 47400.

<br>I have also register complaint in customer care .My complaint number is :8721303.
they are not able to handle this issue.
<b>Please look into the issue or accelerate the issue. ASAP</b>