[Resolved]  ICICI Prudential Life Insurance — Harassment by ICICI Pru life within the free look period

Address:

Faridabad, Haryana

I am Gaurav Aggarwal would like to bring into your notice that I had taken an Icici pru life stage pension ad policy from your company. My policy number is 14104595. I had taken this policy from Puran Chand who is my known, a person come along with him through icici to explain the benefit & all. I had taken this policy with a Lac of rupee on a good faith of Mr. Puran chand but when I received this policy docs then I come to know that the policy signature’s on the return illustration is not mine… somebody had forged my signatures, which is ridiculous. How can one dare to sign the policy contract on customer’s behalf even I had gone through the policy terms & conditions also, which was not acceptable to me as I was explained. Availing the rights to reconsider I had applied to free look cancellation of the policy within the free look period also.

I am not in the town that’s why I send my representative to the noida sector-18 branch (Bhrah dutt tower) to cancel the policy on my behalf along with the original policy bond but every time the operation people of the branch come up with a new requirement & declined the request again & again. Every time I had completed the requirements & send my representative again then they again decline the request….. This was happened thrice on 21st July then 24th July & then 26th July (today). Today they have declined the request due to signature mismatch. A copy of the decline request is enclosed which was taken forcefully as the executives are intentionally refused to give. I would like to ask you that how the signatures can will match as it was forged by some person in ICICI itself. Everything was explained to that operation staff (Prachi Baijal) also and request to corporate or advice us to get our policy cancel but she reacted in a very bad behavior & said whatever it is we need the same signature’s. She told us to get the signatures done from the same agent who had done on the policy docs if it is matched then we will refund otherwise you can do whatever you want we will not return your money. My representative asked her that today is last day for the free look period still you are not returning back the money, what will happen if I keep this policy for next 20 yrs I may not be got any claim or maturity..?? She replied in affirmative and said “definitely sir neither you will get your fund back nor the maturity or claim amount…!”

This incident was shocking & it would be a great leaning to me that what mistake, I did to invest in a company like this. This was not the first policy which I had but this was the ever worst experience I ever had while dealing with a life insurance co. How cans forgery has been done at this level on the policy contracts from the staff itself..?? Staff is not at all ready to accept the free look cancellation request even they are harassing the customers like anything. They are threatening on face that today is the last day of free look & tomorrow we will not even entertain you anymore…neither you will be able to get your fund anyways..??

This was the height of harassment by the ICICI Pru life & their employee’s also. I am requesting you to kindly take an immediate action against my request, cancel my policy within the free look period and refund the total amount at the earliest.

Immediate response will be appreciable because today or tomorrow is my last day for free look, otherwise weather should I go to the court or escalate this chapter in media……………………….Kindly advice…!!

Cc: marked to IRDA also

Yours truly,
Gaurav Aggarwal
+91-[protected]