[Resolved]  Idea Cellular Prepaid — deduction of money without customers knowledge

Address: Pune, Maharashtra

dear sir,

1. I have tried to register a complaint against idea cellular service, but the customer care is not registering it.
2.From last two month(March and April, 2010), Idea cellular service is deducting money for the sms packs which I never activeted. When I tried to complaint, customer care is not registering it.
3. When I told the person from customer care, I would like to talk to senior executive, that person has dropped the call.
4. Please help me to refund the deducted money.
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Aug 26, 2016
Complaint marked as Resolved 
Verified Support
Apr 30, 2012
Idea Cellular Customer Care's response
Dear Sir,

We wish to inform you that the matter is currently being follow up and we will revert to you at the earliest.

Regards,
Ideacellular
Verified Support
May 07, 2012
Idea Cellular Customer Care's response
Dear Sir,

We tried to call you but the contact could not be established. Kindly confirm your alternate contact number so that the concern can be resolved to the best of your satisfaction.

Regards,
Ideacellular
 
464 Comments

Comments

Dear Sir,

My number is [protected]

I need my idea call detail time for begning july09 please send to my mail id all in comming and outgoing telephone number also need
Please create a value voucher fo 501 Rs/-* who are still using there no.s from 5 yeras in which i-i=.1 Rs./- i-o=.2 Rs./- i-ll=.5 Rs./- and i-std=.5 Rs./- and sms of re.1 for local and 1.5 Rs./- national

Idea Cellular Prepaid — Number not activated despite giving the ducuments two times to the company

I had purchased the idea sim card on 17th july 2009 and provided the full documents to the dealer .Even then my number was disconnected on 21st July 2009, . whenI called the customer care they told me that they have not recieved the documents .

I the called to the Idea cellular that is in Bhosari, Pune but they told me that they have sent teh documents . I had again given my complete documents to them on the same day, but till date despite repeated callings done to the customer care and the Idea cellular my number still has not been activated .

This is a complete negligience on the behalf of company professionals as they just distribute the sim cards and the give franchisee to the dealers which are totally in efficient and careless in their work .

I will never buy any product of Idea cellular from now onwards .
Hi



This is Sanjay from Ambala. I was issued a post paid no [protected] in Mar 09 having sim No[protected]. The number got disconnected itself after 1 month without any intimation. After my repeated visits to the local office nothing was confirmed to me and in fact the staff misbehaved with me.



Now after 3 months I received a bill from your side confirming that my no is still working but who is using it no one knows (at least I don’t know). You your sel[censored]nderstand that if some one else is using number on my name & misuses it, I can be in trouble because of that.



This is my humble request to you to kindly look into the matter & issue me the number back or I have to take the appropriate action.





In wait of early reply



Also find attached herewith the scan copy of bill & sim



With regards

Sanjay Kumar

[protected]
there complainxt that my no [protected] has no network coverage whaty can i do where should i complaint pls inform in my mobile phone

Idea — send my money.

Dear sir,
please send my money.


Thank you

Idea/Spice mobile network service — deducting money without customers knowledge

From past three days around Rs. 85/- is deducted from my currency without any reason.. Even without asking for missed call activation automatically it is started activated by taking 15 Rs. from my currency.. I called customer care regarding this, the lady who pick the phone did not respond properly and asked me to hold for few second.. but I waited for 10-15 min no response...
still i did not solve this problem...
Actually this has happened thrice before also.. I did not take interest to cross verify and left it as it is... but now I have to think about it... if they keep on take amount like this how it could be possible..

Idea Cellular — without my agreement deduction of rs

my no [protected] in afternoon my balance was fine and in evening my balance deducted by 50 RS and customer care executive once talked that and informed about some std plan but i havent done any agree on any such scheme plz send my money back and customer care executive wasted my precious time. plz take useful step
Sir,

Sub: deduction of money without customers knowledge

i have Cell No.[protected] and Rs.2.50 per day deducted previous month without information
and Rs.4.00 per day deducted this months.

i have now decided that this number will be disconnect immeditely.

navendu
sir / madam

I am an IDEA Prepaid customer.
My Sim Card has been blocked and is asking for PUK code. PLEASE HELP!!! my Idea no is [protected]
Please can you provide me with my PUK code.PLEASE!!!

idea / prepaid — about unknowingly charges

my no. is [protected] . an amount of 15/- and 30/- deducted from my account but i have not subscribed any service please stop services.
thanks
raju ram
my no. is [protected] . an amount of 15/- and 30/- deducted from my account but i have not subscribed any service please stop services.
thanks
raju ram
pls type d same question in yahoo answers.
u will get answers...
i want i2i free more details plz my mail id
my no:[protected]

pls stop unwanted advertisement calls from ur side to my number
it is very distrubing & irritating.

so pls stop these calls

Idea Prepaid — deduction of amount without any request

dear sir,

my mobile number is [protected]. it is a prepaid connection. today by 12.26 pm i recharged with Rs.222 topup. at this time my total balance was Rs 228.20. after some time i found that about rs 100 had been deducted from my account. while asked to customer care, i was told a tarriff deduction of Rs 97 had been done. actually this was already done (deducted) on 18.08.09. again it is deducted by my account. it is not corrected yet. it is painful @ causing troble to me. kindly look into matter.
My son Ashish Kumar has taken Prepaid SIM Mob No.[protected] from your Agent on 17 Jul 09 in National Institute of Technology Warangal (Andhra Pradesh). As adderss proof Hostel allotment letter and Identitiy card was given. SIM was activated same time by the agent. After few days service was discontinued saying that not received the document. Then my again given the above said docuement to dealer, after that it was activated. But after 4 days service was discontinued'
Request to some needful

R Prasad
Mumbai
Mob [protected]
I have already initiated a complaint against my idea cellular customer care service. To further add to the complaints i would like to fwrd in brief. My mobile number is [protected]...this connection not working for out going calls and sms. please check & do the needfull.

thanks& rgds
Ravikumar.m.n
Dear sir,
I have an idea prepaid connectionno. is [protected]. I want to know your best plan in prepaid sim. if you have any free plan talk idea to idea, than i am very interested in it. so please give me the detail of your best plan.

thanks
kind regards
satish kumar
this is complaint number i resister same day when 49Rs. cut from my a/c for iifa award
it was call by company. just i recieved and discunect it by handsfree my complaint No. as on 30/72009 is[protected] . after 5days i again resister new complaint that is[protected] bitween thes 2 complaint
i speek to custemur care named 1)rohit 2)pranali 3)dhiraj gupta 4)prajakta 5)subhash and his sinior vinish
but till 27/8/2009 that ammount not refund in my a/c my mobile No. is [protected]
please think about my complaint

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