[Resolved]  Idea Cellular Prepaid — deduction of money without customers knowledge

Address:Pune, Maharashtra

dear sir,

1. I have tried to register a complaint against idea cellular service, but the customer care is not registering it.
2.From last two month(March and April, 2010), Idea cellular service is deducting money for the sms packs which I never activeted. When I tried to complaint, customer care is not registering it.
3. When I told the person from customer care, I would like to talk to senior executive, that person has dropped the call.
4. Please help me to refund the deducted money.
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Aug 26, 2016
Complaint marked as Resolved 
Verified Support
Apr 30, 2012
Idea Cellular Customer Care's response
Dear Sir,

We wish to inform you that the matter is currently being follow up and we will revert to you at the earliest.

Regards,
Ideacellular
Verified Support
May 07, 2012
Idea Cellular Customer Care's response
Dear Sir,

We tried to call you but the contact could not be established. Kindly confirm your alternate contact number so that the concern can be resolved to the best of your satisfaction.

Regards,
Ideacellular
Complaint comments 

Comments

i want my incoming&outgoing details--[protected]
Dear sir

i am a delar my problem is my distributer is
anantshri agencies cidco aurangabad (mah)
hes not best service.
pls change this distributer.

thank you..

mobile magic
garkheda aurangabad (mah)
[protected]
without information deduction of Rs. 30/- in my account. I withdraw the services (bollywood trivia). please consider and disconnect the above services. and do not disturb from unwanted calls.

Ranjan
[protected]
plz send me my call history & mgs detail of last 45 days at my email address.

my cell no is[protected]
Dear Sir,

My number is[protected]
I need my idea call detail time for begning feb-march 09 please send to my mail id all in comming and outgoing telephone number also need & mgs detail also requierd.
Regards,
saroj damade

Idea prepaid connection — Deducting of amount without approval from customer

I have a prepaid connetction no. [protected]. On 7/04/09 I got it renewed for life time validity by recharge amount of Rs.99/-. After my recharge the validity has been extended to 2012 & balance was Rs. 65/-. Day before yesterday I got a call from your customer care executive saying that your local call rate has been slashed to 60 paise per minutes without paying any money as I have won a lucky number draw as my number has won this reward.Today when I checked my balance it was showing only Rs 11/- while I have not made any call. So you are requested to kindly look in to this matter I am a old Idea user.
Thanks

Rashmi Garg
Haridwar
[protected]
please call details mobile no [protected].
20/3/2009 to 12/4/2009



Thanks
Dinesh
my number is [protected]. outgoing call through my number to all network sucecfully but no incoming call through all bsnl & tata network on my number. please provid to incoming call through all bsnl & tata netwotk.
thanking you
gyanchandra
My mobile no:[protected] .I am in aboard now. Before living from india i have applied for international roaming. But till now my mobile not activated. Your customer care people daily they are telling new stories to me. They can't able to rectifive the problem. No body can this matter serious. I am loosing my business.
Dear Sir,

My number is [protected]

I need my idea call detail time for begning jan 09 please send to my mail id all in comming and outgoing telephone number also need
Regard
megha mittal
Dear Sir
I am Narinder Rattu. My cell No. is [protected] (spice comm. punjab). I want to get call datile from 22-mar-09 to 7-april-09. pls send me thanks
I am shahaji mane.my no is [protected].I dont activated VAS pack 30.but customer care without my permission is activated.my balance 30RS.going.plze return refend balance or response on [protected]@rediffmail.com
Hi Sir,
This for your kind information that how best Idea cellular is cheating their customer.Recently i got a call from your customer care executive for subsidizing the call rate if i am choosing one of their plan, i disagreed with the plan and said no.But after a few seconds i got a call that i am already enlisted in the so called plan which i disagreed.Suddenly i contacted your C.C.executive for getting the explanation whether is it a mistake or purposeful action, but unfortunately i got a hesitating action from their putting me in trap.I dont know what tactics you are teaching them for safeguarding you in this game.This i am sending to you that i will get a right and better response for solving my problem and so many other customer who is suffering the same problem.
Compl.I.D[protected]
Mob : [protected]



With
Thanks& Regards
Sini
An Idea can change your life, absolutely right. I am planning to change all my corporate connection and personnel connections due to Idea local office irresponsible attitude.

My father Mr.Radhakrishnan have an IDEA prepaid connection No .[protected], which is taken from Alappuzha, Kerala region almost 1.5 years back.Immediately connection disconnected due to some identity proof issues. we surrendered all related documents to the local dealer 4 das back and still not able to activate.

My parents are frequently contacted Alppuzha Idea Office No. [protected] and no proper response.

I am working as a National Manager for a reputed MNC based in Kerala. We have connections with Vodafone and Idea.But we are totally upset with your support.

Please look into this issue very seriously, hence there are many new offers and providers.

Idea Cellular Pune — Not getting money back after cancellation of the pre - post request

Respected Sir/Madam,

This is Deep Pratap Singh. My mobile no is [protected].
I has applied for pre-post connection but it was not done.
I deposited 500rs for that but i didn't get that money back while more than 6 months have gone.
I have asked for written letter mentioning reason of the delayed but they refused.

The details are given below..


Total Amount : 500 rs
Date of cancellation :[protected]
Receipt No. : LAW COLL/10033/[protected]

I have also made a recharge of 125Rs but was unable to get balance which was done on 2nd of Dec 2008.

Regards,
Deep Pratap Singh
[protected]
my name is jayesh i am using idea prepaid it was very good my number is [protected]

jayesh deskmukh nagpur
I am an idea pre-paid customer for the past 2-3 years. But now I am thinking of switching over to some other services for the following reasons.
1. 8-10 calls every day from idea with some offer or the other which are a big nuisance amidst my busy schedule.
2. Without my consent some amounts are deducted for some promotional offers.
3. None of my friends or collegues recommend idea coneection for some reason or the other.

Idea Cellular Prepaid — offer not activated till 15 days

my mobile no. is [protected], i activated an offer of Rs.55 ie call charge reduced to 40ps&60ps on 13.04.09.On 25.04.09 i recharge for rs.22 for an offer ie 20ps to one idea no &rs1 to other calls.they activated rs1to all calls at the time i recharged but not activated 20ps till 10.05.2009.i call cust.care sevaral times but they asked me to wait.i am waiting for 15 days.so take immediate action.my complaint no is 54442788.
I recharged my number [protected] in accordence with an SMS, informing that there is Rs 62 Idea to Idea Calls free with a flexi recharge of Rs 100 valid for 10 days, and Rs 88.7 Regular talk Time.. I recharged In the same day itself. it was on 29th April 2009.. I got the regular talk time, But even after 17 days I didn't get the Offer Talk time Of I2I Calls, registred many complaints.
Dear Sir
My Mobile No. is [protected].Rs 57/- cutting fram my account but service is not provided till date.marketing person giving wrong information to me that in 57/- you can get service for one month and next day the message from idea sevice that Rs 60/- for three months for same service.so please help me where ican complain for this? Who will taking care for suce complaints

Mr, Padal

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