[Resolved]  Idea Cellular Prepaid — deduction of money without customers knowledge

Address: Pune, Maharashtra

dear sir,

1. I have tried to register a complaint against idea cellular service, but the customer care is not registering it.
2.From last two month(March and April, 2010), Idea cellular service is deducting money for the sms packs which I never activeted. When I tried to complaint, customer care is not registering it.
3. When I told the person from customer care, I would like to talk to senior executive, that person has dropped the call.
4. Please help me to refund the deducted money.
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Aug 26, 2016
Complaint marked as Resolved 
Verified Support
Apr 30, 2012
Idea Cellular Customer Care's response
Dear Sir,

We wish to inform you that the matter is currently being follow up and we will revert to you at the earliest.

Regards,
Ideacellular
Verified Support
May 07, 2012
Idea Cellular Customer Care's response
Dear Sir,

We tried to call you but the contact could not be established. Kindly confirm your alternate contact number so that the concern can be resolved to the best of your satisfaction.

Regards,
Ideacellular
 
464 Comments

Comments

my idea prepaid no [protected].i want to know call details of 20/03, 21/03, 22, /03/10.plz sent me details
Dear Sir,

My number is [protected]

I need my idea call detail time for begning 010 please send to my mail id all in comming and outgoing telephone number also need
Regards,
V.K.
My number is [protected].Incoming messages not received.Pl. rectify this problem.

Thank U
Dear Sir/Madam.

My Phone no.[protected].Incoming messages not recd.Pl. rectify this problem.



Thank you.

Ramana murty
Hi idea customer you are loo...?ser pl contect [protected] and solv all problem
hi,
i'm using idea pre-paid connection last 4 year and during the last week they had dedected Rs.100 without any information. when i spoke to the customer care people they said u have activated net services on your mobile.how can be it possible without i'm infroming to them how they can activated that service on my mobile.yesterday(25/03/10) i have recharged my mobile with Rs.50/- and the very next day again they have dected Rs.51 from my balance amount. now tell me wat to do...
My mob. no.[protected]
I am trying to connect customer care from morning around 9AM ..still it is saying lines are busy...This is really wasting my valuable time and also irritating ...


My problem is ... what is the plan of idea prepaid internate in PC.
Hi Customer Care

Last 1 Month My Mobile misplace on train and number is [protected] but after one month letter mobile start at another person hand. I Dont know why IDEA Customer Care not block this number, Most of time I am calling and say pls Block this Number
Dear Sir,

I am Ajay Kumar Tripathi And we have Purchased one nos. Idea Prepaid Sim Card From Amit Provision Rewa Retailer.

So we want know This SIM which person for alloted.

Mob : [protected]



Regards

Ajay Tripathi
Sir,

My Idea No. is [protected]

Please send my call detail from 15th March, 2010 to 31st March, 2010.
For personal reasons it very urgent.

Thanks & Regard

Raman Malhotra
dear all,

pls send the all mobile recharge details
Dear Friends
I would like to appeal to one and all, that now the time has come do really stand by and fight against all the wrong whch is happening.
This Idea cellular are one of the cheats. They are really horrible company which itself dont know what their responsibilites are and what is going on. They just know how to fool peoples.
I was residing abroad, and when i came to india for vacation i was using their prepaid sim, and when i asked them how will will charge me they said that it will cost 7 rs per minute and when i used to call they are charging me more them 20 rs./ minute. And most exciting thing even though i am calling on the number which is temporary out of order they are charging me for taht also.
They are a big [censored]ttttttt.
And when i called teh customer care, initally they ask to call again n again and finally they are not ready to say about the amount tehy deucted just they wanan say that you called here and thats all.
When i called the complaint center therer they say that they cannot help me as that is the duty of th customer care to let me know the charge deducted.
All the staff are illetrate and fools they dnt know themselves also what they are saying.
SO i request to one and all not n never to use idea sim, as they are really sssssss...

This is my personal experience and ifu dnt believen me just ask the one who is using idea.

Really Dissatisfied Custimer
I need my([protected]) idea call detail time for begning jan-12010 please send to my mail id all in comming and outgoing telephone number also need
Regards,
i m pawan from up(e) my no. is[protected] activated with shayari services of idea cellular i call five time and more in idea customer care but they give me only a communication id and solve my problem they are not deactivate shayri service and charge Rs.30 / month. help me on this topic
My balance last night approx Rs. 17.00 and in morning I found Balance rs. 2.167 without any call any gprs any downloading or coller tune and gprs not activtated in my phone I call to customer care but response they told to call on 53555 but no responce there. please carrect details sent to my no.[protected]
Dear Sir,

My number is [protected]

I need my idea call detail time for begning dec-09 please send to my mail id all in comming and outgoing telephone number also need
Regards,

Thinking
sub: stoppage of de-activate the astro (zodiac).
In this connection, every time you had recovered an amount Rs.10/- with regular intervals without my notice. Please stop such recoveries in future. And I really pain feel for the recovery, We have been stopped the astrology(zodiac)facility. My mobile no: [protected]

idea communication — Without intemation activation of VAS on the mobile connections

I am the consumer of the Idea from the last 1.5 years, but on 27th April idea has activated the VAS on my mobile no without any giving any information and also deduct Rs 100 from my prepaid Balance, and when i complaint this to the customer case they transfer my call to the busy mode. So kindly take this issue on the priority issue and try to revere the deducted amount from my prepaid balance as soon as possible.

Thanks
Puneet Singla
Ph [protected]
dear sir
our mobile no-[protected] some summer surprise contest is active so money is deducted 5 Rs per day from my acount.
Please deactivate this service from my mobile no-[protected].
Thanks
Regards
R.K.Rastogi
I agree with the complaint

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