India Today Book Club — Non receipt of product

indiatodaybookclub — non receipt of the product

I have purchased the product sazz 16cd's set online on 19.09.08 for Rs.2599/-, and i have not received the product from them and when i call them they are saying that they sent on vpp and asking me wait for 20-30 days. When i ask for their superiors they always tell that nobody is available. When i have sent mail for refund they are saying that it will take minimum 60 days to respond on that mail. I want somebody to help me to getting my money back. Even i asked my bank to reimburse the amount paid to this product, but they are asking me to get letter from them saying they have not having any problem to cancell the transaction. If they are giving that much service then why i call to bank. I request police to take some action on the company and return the money to all the customers.

India Today Book Club — Money paid - But haven't received the order yet

Hi,

I ordered for a Reebok Shoe along with a United colors of Benetton watch (which came together in an offer) on internet on 25th Feb, 2009. I got a confirmation of my web order as MITC-WEB[protected] which I was supposedly told to receive within 3-4 weeks from the date of order. The amount paid on e-transaction was debited from my account, but I'm yet to receive the ordered objects. I tried calling the Delhi number but I couldn't get any positive response from them.

It's almost been a month and It's to my utter dis-belief to notice that I'm not the only one who has faced this problem. I can't believe that such a prestigious group could be so unprofessional and in-efficient in their execution.

Please suggest me how to get my money back.

Thanks & Regards,
Subhash

Email- schandra.[protected]@gmail.com

India Today Book Club — Non receipt of goods even after payment & confirmation

Dear Sir,
I had ordered a SWATCH WATCH & UNITED COLORS OF BENETTON WATCH on 13th Feb 2009. The details of which are as under:

ORDER NO. : M-COMMERCE/0GA[protected]
Transaction ID: MITBC-WEB[protected]
Membership No.: ITBC09878134

As per the sellers terms the goods should have been delivered within 3-4 weeks, but it has been more that 7 weeks I havent recieved the Watches.
This company is playing with the money of public & these people should be dealt with very very seriously.
Hope i get my money back soon.

DEEPAK DEVIDAS GANGWANI

Free gift Adidas Bag & Free Air trip

India Today Book Club — haven't received the order more than 2 months

i had placed an order 2 months back, have paid Rs. 2800 for the order and they have told us that ill get the gift within 2 weeks and now its more than 2 months, they are just playing around giving wrong information, doing nothing. everybody have same lines to speak as only 4 lines are given to them to speak in their training. when i have placed the order on 15 feb they have told me that ill get within 2 weeks, when i haven't received it more than 2 weeks i have given them a call they s=told me that their is no order like this and i haven't placed any order. then i have send them my credit card statement more then 3 times & there was no response till now. Then have reordered my gift on 22 march and again assured me that ill get me gift within a week & now its more that 2 weeks. there is no response from there side.

It was very bad experience with TIMES OF INDIA BOOK CLUB. they just wasting money & our time.

I HOPE COMPLAINTS FORM WILL HELP ME TO GET ME ORDER.

I was ordered a encyclopedia in March 2008 but till date I m waiting for my consignment. Can some body help me out? How to lodge a online complain in consumer forum? What to do with this kind of company who is also running a very reputed Media company. Never expected this kind of act from such a company.

Below is the complain registered with their customer care centre
India Today Bok Club Complain 12877
Order No. MITBC-WEB-0694099

If any body can provide me the email id of their senior officials so that they also can be awaken by this act of their marketing department.

Satya Prakash

Registered
August 26, 2009

To,

M/S India Today Book Club
B-47, Indira Enclave, Neb Sarai, New Delhi –
110068 (India) Phone:[protected]


Dear Sir/ Madam

I have been a member of your Book Club for the past five years. On July 14, 2009 I had placed an order on an offer provided over the phone for a Home Theatre and DVD Player system Booking Id.[protected] assuring me that the same will be delivered by courier within three weeks. Further I had also booked a set of twelve books with Holiday Gift voucher for two Booking Id[protected], while I have received the books the promised Holiday gift vouchers and the Home Theatre cum DVD player system has not yet been received.

The payments for the same was made through my HSBC Credit card and the same was transacted to your account on July 14 and 15, 2009 respectively for a sum of Rs.7598-00 and Rs.2598-00 respectively.

I am constrained to write to you that the assurance given has not been fulfilled and the same amounts to deficiency in service and cheating. The Number provided[protected] asking for extension 1 and 3 for assistance of your products does not seem to function, several STD calls have been wasted on this account.

Kindly ensure that the products for which the money has already been paid is delivered urgently or else the amount with interest is refunded forthwith.

I wish to hear from you in this regard within a week from now.

Yours Sincerely,


ARVIND J NOEL
YMCA, SECTOR 11-C
CHANDIGARH 160011 U.T
[protected]; [protected]@gmail.com

India Today Book Club — I haven't placed any order

I got a message on my cell ;
"Dear Harsh Gupta, you had ordered on 27-08-09 for Rs. 574 through internet with India Today Book Club. Please SMS ITBC<space> YES on 52424 to confirm your order."
In fact, i hadn't placed any order to ITBC, that why i reply to 52424 with NO for not confirmed the fake order in the response of my SMS again new message as below;
"Thanks for ur order. Pay on delivery. The order will be delivered in 2-3 weeks at ur address as per our database. TnC apply."

So, in the view of the all above said, Please do the needful as its urgent, all these happening to most of people and hard action must be taken for such kind of fake orders/shipments etc.

I have been followowing up with India Today book club since the last 4 months, but I have not gor the delievery of the product. The followup of the mail is pasted below for your reference.


Kindly help in resolving my issue ..

________________________________________
From: Deepak Nair [mailto:deepak.[protected]@indusind.com]
Sent: Wednesday, September 09, 2009 5:25 PM
To: 'Response'
Subject: RE: Order not received

Still not received the order !!!!



Regards
Deepak
[protected]
________________________________________
From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Friday, August 07, 2009 1:14 AM
To: deepak.[protected]@indusind.com
Subject: RE: Order not received

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we have forwarded your complain to our concern department. We request you that kindly wait for some days. You will receive the same soon.

Please note your Membership number ITBC09999474 for your future references.

We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected] or[protected] toll free, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Amit Kumar
Executive Relations
India Today Book Club
________________________________________
From: Deepak Nair [mailto:deepak.[protected]@indusind.com]
Sent:[protected]:29
To: deepak.[protected]@indusind.com; response (ITBC)
Subject: RE: Order not received
Importance: High

Dear All

I am following up for this since 28th May 2009. Its more than 2 months now !!

How much more should I followup ???



Regards
Deepak Nair
[protected]
________________________________________
From: Deepak Nair [mailto:deepak.[protected]@indusind.com]
Sent: Tuesday, July 14, 2009 10:26 AM
To: 'Response'
Subject: RE: Order not received
Importance: High

Dear All

Still not received the below order:

Order No:
[protected] - reebock wallet, keychain and belt

Kindly send the same to the below address:

Deepak Nair
Indusind Bank
Shop no 5 and 6,
Kamla Narag. M.G Road.
Kandivali ( West) . Mumbai- 400 067


Regards

________________________________________
From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Saturday, June 20, 2009 2:32 PM
To: deepak.[protected]@indusind.com
Subject: RE: Order not received

Dear Member,

We sincerely apologize for inconvenience caused to you.

With reference to your mail we would like to inform you that we have forwarded your mail to our concern department.

Very soon we will inform you about the status of your request.

We request you to kindly quote your member-ship number or order booking ID in all future correspondences with us.


We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at
[protected]@indiatodaybookclub.com or for any query please call us at[protected] or[protected]toll free) or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
CHETAN ARYA
India Today Book Club



________________________________________
From: Deepak Nair [mailto:deepak.[protected]@indusind.com]
Sent: Friday, June 19, 2009 5:08 PM
To: response (ITBC)
Subject: RE: Order not received

i have still not received the same.


-----Original Message-----
From: Response [mailto:[protected]@indiatodaybookclub.com]
Sent: Friday, May 29, 2009 11:48 AM
To: deepak.[protected]@indusind.com
Subject: RE: Order not received
Dear Member,

We apologize for the inconvenience caused to you.

In this regards, we would like to inform you that your order has been fully processed from our end, and has been dispatched on 24-APR-2009 through DART MAIL under this consignment no [protected] order no- 0GA[protected]. and has been dispatched on 27-APR-2009 through DART MAIL under this consignment no [protected] order no- 0GA[protected].kindly wait for 7 working days.

We request you to kindly wait for some time you will get the same soon. For further reference please refer your Member ship no ITBC09999474

Once again we sincerely apologize for the inconvenience cause to you.

Assure you for best services always.

For any further query or assistance please feel free to get back to us or call our customer care at[protected] all 7 days 9.30 am to 6.30 pm

Warm Regards,
Anuj Tyagi
India Today Book Club




________________________________________
From: Deepak Nair [mailto:deepak.[protected]@indusind.com]
Sent: Friday, May 29, 2009 10:19 AM
To: response (ITBC)
Subject: FW: Order not received
Importance: High

Dear All

The below is pending

Order Nos:
[protected][Deepak Nair] - reebock wallet, keychain and belt
[protected][Deepak Nair] - Satyapaul wallet
MITBC-Web[protected][Deepak Nair] - Reebok bag.

regards
Deepak Nair
[protected]

-----Original Message-----
From: Respone [mailto:[protected]@indiatodaybookclub.com]
Sent: Friday, May 29, 2009 3:26 AM
To: deepak.[protected]@indusind.com
Subject: RE: Order not received
Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we request you that kindly provide us your payment mode so that we can check the details and inform you the same.

Waiting for your revert.

We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected] or[protected] toll free, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Amit Kumar
Executive Relations
India Today Book Club


________________________________________
From: Deepak Nair [mailto:deepak.[protected]@indusind.com]
Sent: Thursday, May 28, 2009 4:04 PM
To: response (ITBC)
Subject: Order not received
Importance: High

Dear All

I had ordered two gifts through India Today Book club, but I have not received them.

Pl confirm the delievery of the same.

Details:

[protected][Deepak Nair] - Satyapaul wallet
MITBC-Web[protected][Deepak Nair] - Reebok bag.


regards
Deepak Nair
[protected]

India Today Book Club — Non Receipt of Product after the payment

Hello,

I had made an online purchase with ITBC worth Rs. 2298 by my credit card. The product range had Reebok Kit with various scheme. The payment was done on 28th August 2009 and we were assured from ITBC that we would receive our products within 15 days after the payment is done but till date, we have not received anything from them. They also have lame replies all the time we mail them. We are sick and tired of their lame excuses.

My membership ID is ITBC09936414 and Order no is M-COMMERECE/0GA[protected]. Its been almost 2 months now and I think we have fallen into a fraud scheme. Also the customer service numbers, they have provided are also fraud. As the toll free number[protected] is of ICICI bank and no one answers on the number[protected].

You are requested to look into this matter and take appropriate action against the company.

Regards

Naresh Kr. Agarwal

indiatodaybookclub — non receipt of product after 11 months of payment

On 1.12.08 I paid Rs748.00 through my creditcard to India today book club for Reebok shoes as per their offer.From past 11 months I have called them many times for this ,all the times I have been receiving same reply i.e "we will despatch the shoe within 15 days,at present we dont have stock" Since I am staying at Hyderabad all the times I need to call them through STD calls and they takes huge time for this reply also.I am giving below some complain numbe .Apart from amount paid ,I have spent more than Rs1000.00 for this STD call and wasted huge time without any fault from my end.

I have ordered an samsung (C)star mobile phone through India today book club on 9th dec 2009 and made the payment of it immediatly through 2 credit cards of hdfc bank and till today it hasnt been delivered, and any time i call the custmoer care i get some new things to hear.
1. i called on 21st of dec the representative told me that by 30th dec it will be delivered.
2. when i called on 30th after not getting the delivery the representative told me it will take 7 more days when i said i want the confirmation he told me to mail to [protected]@indiatodaybookclub.com and you will get the written confirmation,i did that the same time but till today i didnt get any confirmation.
3. when today i.e. 2nd jan2010 i called the call center they told me that that payment is not received thats why your mobile is not send,and again he asked for 7 days time.

but the fact is that the payment of 10098/- Rs. is made on the same day i.e.9th of dec 2009 i have the bank credit card statement with me.

Now what should i do i want an action against them not only my mobile to be delivered to me but also they should be penalised for there cheating they do very delibratly.

I have booked a 9.2 kodak digicam with India Today Book Club. Order no. was M-COMMERCE/0GA[protected] dated 27th October 2009. I made the payment of Rs. 5298/- by ICICI Bank netbanking. They send me an e-mail that I will recive the product within 2 weeks. After expiry of 2/3 weeks when I enquired from them about despatch of product they intimated me by e-mail that the product is out of stock and they would like to refund my money and asked me for the credit card statement. I have sent the net banking statement. They remain silent for more than 2 weeks and not replying to my mail. In the first week of December 2009 they intimated me that they have sent me the product on 20th Nov. 2009 by Blue Dart courier. After a lapse of 15 days when I enquired from Blue Dart they informed me that the shipment is untraceable and they had intimated India today Book Club about it. When I enquired from India Today Book Club they intimated me to wait for some more time before they could take any action. Again on December 19th or 20th when I write to ITBC they informed me to wait for 10-15 days and they will settle the matter. on expiry of 15 days when I wrote to them on 4th January 2010 they wrote to me that my mail is sent concerned department and asked me to wait for some more time.
Now I feel they are not interested to settle my payment .

India Today Book Club — Non receipt of products

Dear Sir/Madam,

I had ordered for the following item from INDIA TODAY BOOK CLUB in the month of August 2009. for which I have paid Rs, 2,199/-, as per details below. Inspite of persistent inquiries for the last 9 months, I am yet to receive the goods.

I request my fellow consumers to be cautious in ordering goods from INDIA TODAY BOOK CLUB.

The order details are:

T1778 COLLINS COMPLETE HISTORY OF THE WORLD WITH SLIP CASE
R0792 RBK-WATCH-I1663133-BLACK DIAL
Order No: 0GA[protected]
Order Value: 2199
Invoice No: ORA[protected]
RTO consignment No: [protected]
Transporter Id: BLUEDART

I have booked Samsung Omnia mobile with some free gifts on 6/5/2010 vide order no GA[protected] with India today book club, and paid Rs 14998/- through credit card, but till the date i haven't received product. I have sent three e-mails in this regard, but I have not received any response from India today book club. Hence it is requested to take necessary actions to get my product or refund of my amount from India today book Club at an earliest.

D. M. Hindia
dm.[protected]@rediffmail.com

Even after 8 days nothing heard from concern department.

Regarding my complaint booked 16 days before for nonreceipt of product I have neither received product nor refund till today.So once again i request immediate actions for refund of Rs 14998/-. I dont want product now.

suit change

suit change kyoki ye vo nhi hai jo order kiya tha plz return suit