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[Resolved]  Indian Railway — Miss management at AC coaches

In all the pantry cars of Indian railway pantry car ,they are nit providing biscuit with tea.The qulity of food is aldo extremely bad.
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Aug 13, 2020
Complaint marked as Resolved 
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Indian Railway — Forcefully Fine and Harassment for Holding right and valid Pass

Dear Sir,

My wife was traveling in First Class coach of Mumbai Local Train, she get in from Ulhasnagar, on 6th Jan, 09 when she get down at the Dadar Station and one Lady TC ask her for the Pass and ID card,
she was having her pass with her, however she has forgot to paste her Photo on the ID Card, because of this TC ask her to pay the Fine.

My wife has explain her (TC) that she can verify the ID number with the Number which is printed in the Pass which was matching but she was not ready to agree, in fact she started abusing her.

My wife told her that right now she don’t have money, and she will pay the fine one my husband (ME) will reach the station which will take half an hour, however that Lady TC was not ready to agree and aging started freighting and abusing her, even the TC has check her bag forcefully. Because of this she has submitted her Cell phone and then gone to ATM to pay the fine.

My wife explains the situation to the Dadar Station Master (Mr. Tolani) however he was also not ready to cooperate.

Then after halt an hour when I reach Dadar Station I have Spoken to Station Master, I agree that that ok at one point of time we are agree that it was our mistake but how can you staff abuse any one with out no reason. I just told him to call that Lady TC and say sorry to my wife,

Instead of listening to us they started given excuses and saying all other rubbish thing

I have just have fine slip with me as an proof.

Now a days TC do what ever they want to do to complete there targets and harass genuine commuters

Please bring this notice to the concern department who can take action against this

Thanks you
i want to put an complaint to railway authority about missmanagement
As i was on o tour from bilaspur to Delhi and returned by chattisgarh express

1. entry of passangers with general ticket/ MST / without ticket in our compartment and quarelling for sitting at our seats.
2. unavailabilty of water in the coach/ compatment toilets
3. no complaint books are provided on asking so to TTE/ TC, etc
4. Ask for bribe by ticket chekers between beena to jhansi for our original consessional tickets

i think u should help me in these situations as iam a coustomer to ur facility
waiting for positive response
jai hind
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Respected sir,

I am a middle aged average citizen of India.I reserve my ticket as soon as i can, which is almost always around one and a half to two months before journey date.Mostly I travel with my family.And even though I have my wife with me, it happens that I dont get lower birth.
This time i reserved my ticket on 08/01/09 to travel from Hazrat Nizamuddin to Gondia station on 19/02/09 in the train Gondwana express(2410), and even though trere was my wife with me, i didnt get even a single lower birth.
It is my presumption that this happens due to some malpractrices of ticket booking agents.
Please take some action to see that groups with middle aged or senior people get lower birth.

Thank you.
Dear Sir,

Ref: PNR Number - [protected]

With reference to the PNR number provided above, I have travelled along with my family by Gareeb Rath from Viskhapatnam to Seconderabad on 17th January 2009.

My reservation status after Chart preparation was RG3 - 1 for 3 o[censored]s.

The TTE, who was in charge of the G3 bogie, after so many requests and discussions to confirm the berths for us, has demanded money to tell the already allotted berths, though there were several berths vacant. I finally paid the TTE to have a comfortable journey as I have already spent so much.

It is also inform to you that the TTE was sitting in the Chair Car without even coming to the RAC travellers. He was collecting money who ever meets him.

I request the authorities to take appropriate action for the corrupt practices by the said TTE.

It is also to inform you that at Seconderabad station, corrupt practices are followed in the name of EQ (Emergency Quota). They collect money and release EQ. When contacted about this, the railway personnel sitting there went into arguments and have no concern about the sufferings of the public.

I am sending this email with a "little hope", that this kind of corrupt practices could be stopped to some extent (if authorities are concerned) in this corrupt country.

Thanking you

With best regards
Raju N V J
mobile:[protected]
sir,

With due respect we Citizen of India, want to bring in to your kind attention about the problem we faced during the journey from AMRITSAR to BATALA by train Ravi Express.
1. Toilets were so dirty and impossible to use .
2.Ravi Express is usally stops at JANTIPUR station.Distance of 35 km is coverd in 60 minuts
Dear Sir,

Just wanted to give some advice where railway department has to improve...

Just 4 Days back i travelled from chennai to Pune, it was tooo tooo bad services...

1. We all passengers book tickets 2 to 3 Months before and then we travel, most of the people they are in waiting list and they are coming and occupying the reserverd compartments, what the hell TC and RPF is doing. If all these Weighting list people r coming and occuplying means what is the security we have while travelling.

2. Food which has been provided through Canteen are too BAD, cant able to keep in mouth also.

3. And the main point i wanted to Mark here is about RPF Police, what is the use in putting them in train, these people cant check any thing what is going on train, but can catch people who r smoking by getting down the train. They take 500 to 1200 RS.good for nothing peoples...Just wanted to rob the people, please ask these people to follow up with these people to do their duties properly first.

Indian Railway — refund of ticket

Dear Sir

I reserved a berth in train from Bathinda - New Delhi
for date 26th Jan in Udyan Abha Exp. 3008A. PNR No.
[protected]. Date of Booking 24th Jan 09

The ticket was prepared by vendor/Ticketing Agent, Mr.
Amar, Lucky Cyber Cafe, Bibi Wala Road, Bathinda. was
in waiting list.

The berth was not confirmed till last and TT told that
the ticket will be refunded automatically from where
you got it reserved. Also it was confirmed by railway
staff, Plateform number 6.

I purchased ordinary Ticket and traveled but The above
said ticket is not refunded even after 01 week time
by the vendor. Please revert with solution. Is that
consumer court case ?

PS JAGGA
Bathinda (Punjab)
[protected]

Western Railways — girl student- season ticket.

Respected Sir,
I travel from Mira Road to Malad, where my college is located.I study in FYBCom(B&I).Till now we were given free seasons ticket, but now the ticket issueing authorities at Mira Road are asking for 50% charges.My complaint is, Laluji in his Budget 2008-09 has granted concession to girl students then Why now the benefits are being withdrawn?? Please look into the matter & send me the reply. So that i can clarify with the authorities.This is the serious matter of not following our Ministers orders.

Thanking you,

Regards,
Manali Shukla
Respected sir,

I have travelled in the Hussain sagar express on 24 jan-09..
(Bombay- Hyderabad) from AC II tier.Pentry car staff selling the fooditems in more price.
I took Bread-omlet for breakfast . He asked Rs. 25 for one Bread-omlet .I asked him
the price list.and complaint book also, But he said its not available.He charged more money from everybody
I request and respect your kind attention to this matter .

Thanking you

Lt. Savitrii
i agree with the consumers because they asking about there common value for them as well as there money
Dear sir,

I have booked E-Ticket for Train no 5929 Diburgah Express vide pnr Number [protected] From Chennai-Rjy on dated 29th Jan .

But on Reaching Egmore station (Chennai) it was conveyed that Diburgah Express has been cancelled which has caused lot of agony, Hardship and pain to me and to my family. we then went to Chennai central Current Reservation counter to Inquire if reservation was available in any other train But again we were con veyed That Systems are down and they cannot provide availability of Ticket.

Train no 5929 Is a weekly train and cancellation about this train could have been intimated to me thru Email which was not done we would like to know why this cannot be done.

i Was running like a Mad Dog on platforms of chennai central along with my pregnant wife and 6 month old kid begging TT To allow me to board compartment.

i Had to spend an additonal amount of 1.5k rupees for bribing TT, Moving from one station to another by means of auto e.t.c.

Request help me in getting this amount reimbursed.

Indian Railways / Chennai - Bbsr Express / S7 - 0009, 0012 — wrong berth confirmation

dear sir,

I have booked an e-ticket on 16 -01 -09 from chennai to vzm in chennai - bbsr express for dated 06-02-09 and I got the confirmed ticket for berth 0009 & 0012 in coach S7 with lower berth for both the tickets whereas while traveling We are forced to travel in the upper berth.


As we are advised not to climb up & with small kid, So during booking I have specifically mentioned to book for lower berth else not to issue the ticket on non-availability of lower berth and I got confirmation for lower berth while booking E-ticket and also during the boarding the train from the printed chart on S7 Coach, it was very much clear that We have LOWER BERTH TICKET, But We are harassed by T T E & forced to travel on Upper berth, Due to this we have faced severe physical & mental pressure and we request the authority to take not of this and take the appropriate action to avoid such incident and reply me at the earliest.

In case of no reply with action what has been taken I will have no other go but to book a consumer case against the railways department.

Hope for a suitable solution or compensation to me to make up this agony.

thanking you

your's faithfully


Siba prasad dash

(H/o Meenakshi Dash )
Dear Sir,

My name is raju gupta. im basically from mumbai. my native place in Maunath bhanjan in UP.i have complain about RPF @ LTT station.RPF behaviour is vary rud thay wants money for a General Seat. if any body refuse to pay thay are beeting normal passangers. please take action against RPF @ LTT.

please take a action other vise Media than Court.Becouse im Indian

Please Revert ASAP.

Regards,
Raju

Indian Railway — Indian Railway - to control rush at Bhubaneswar Rly Stn.

Bhubaneswar Rly Stn has only 4 Nos of plateforms. Always packed with trains. Too much rush. Most of the Trains coming here are stoped at outer signal for about 20 minutes or more as plateform not found empty.
This city is Capital of Orissa State and expanding day by day.

It will be better, if the trains starting from and comming back to Bhubaneswar should be stopped at next nearby sub-urban station "Bani Bihar" /Mancheswar / "Lingraj Temple Rd", so that about 50% of passengers can get down and get up in the trains. about 15-20 minutes and 3-6 KMs journey expanses of lakhs of passengers can be saved and Bhubaneswar Station can be free from uncontrolled rush.
My name is AMEEN SHAIKH
ADDRESS BUNGLOW NO 85 / 86 WANWARIE BAZAR PUNE 411040 .
MOBILE NO [protected] .

COMPLAINT AGANS DUTY TC FOR A/C COACH, TRAIN NO 1005 DATED 06/02/2009. NAME OF TC MR BENDRE .

MY COMPLAINT AGAINST TC BENDRE AS BELOW I

WAS BUY A TICKET FROM LUCKNOW JN TO PUNE VIA KALYAN FOR 2108
[ LUCKNOW LTT ] SUPER FAST 05/02/2009 IN 3AC PNR NO[protected]
IT WAS CONFIRMED UP TO KALYAN JN. FROM KALYAN TO PUNE I CAN TRAVEL
BY ANY SUPER FAST TRAIN IN 3AC CLASS ONWARD JOURNYEY .
LUCYKLY ON 06/02/2009 TRAIN NO 2108 REACHED AT KALYAN JUNCTION RIGHT
TIME AND I BOARD THE TRAIN NO 1005 MUMBAI OSMANABAD EXPRESS AT
KALYAN JUNCTION ON 06/02/2009 .

I ASKED VERY RESPECTLY TC MR BENDRE TO ALLOT ONE BIRTH OR SEAT
UPTO PUNE .BEFORE HE CHECKED MY TICKET HE WAS ANGRY ON ME AND SHOUT
WITHOUTASKING ME WHY YOU BOARD ON THIS TRAIN ? I TOLD HIM I HAVE A
TICKET FIRST YOU CHECK THIS AND THEN TELL ME WHWT YOU WANT. AGAIN HE
SHOUT DONT TEACH ME RAILWAYS LAW FIRST I WILL CHECK THEN TELL YOU AND
STAND NEAR THE DOOR OF COMPARTMENT DO NOT STAND WITH ME . I TOLD OK .
AFTER 15 MINUTS HE CHECKED ALL COACHES COME BACK TO HIS SEAT. I AGAIN
ASKED WHAT HAPPEND SIR AGAIN HE SHOWED HIS MISBEAHVER HE SHOUT RAILWAY
IS NOT YOUR OWN PROPERTY AND I AM NOT YOUR PERSONAL SERVENT THERE IS NO
VACANCY IN THREE TIER AC YOU GO TO SLEEPER CLASS AND FIND THERE OR GO
TO GENRAL COMPARTMET . THAT TIME THREE MORE PASSANGERS WAS THERE AND
THIS TC MR BENDRE WAS SHOUTING THEM ALSO AND TOLD I WILL SEE YOU AT
KURUDUWADI JN .THEY ALSO LIKE TO LAUNCH COMPLAINT AGAINS HIM .THEIRS
PNR NO IS [protected] . WHEN TRAIN REACHED KARJAT I SAW THERE ARE
THREE NOS OF BIRTH WAS VACANT BUT MR BENDRE DIDNT ALLOWED ME TO SIT
THERE, I DONT NO WHY HE ANGRY ON ME AND ALL OTHER PASSANGERS .
I THINK HE IS NOT SATISFIED WITH HIS JOB OR HE IS MENTALY RETIERD ?
WHICH THREE SEATS WAS VACANT I AM PROVIDING THE NOS 24, 39 AND 62 .
I TOLD HIM SIR THREE SEATS ARE VACANT NOBODY IS THERE, VERY ROUDLY HE
TOLD ME BUT I DONT WANT TO PROVIDE YOU. I TOLD HIM I WILL GIVE
COMPLENT AGAINS YOU. HE TOLD ME GO I DONT SCARE ANY ONE SO MANY MLAS
AND MINISTERS I AM KEEPING IN MY POCKET . THEN I TOLD HIM I WILL TAKE
STRONGLY ACTION AGAINST YOU.THEN HE STARTED USE BADWORD IN MARATHI
LANGUAGE AND TOLD ME THIS IS NOT UP BIHAR THIS IS MAHARASHTRA . I TOLD
HIM I AM ALSO FROM MAHARASHTRA, ANI MEE TUMCHCYA VIRUDDH TAKRAR
NONDVINA AHE . THEN HE TOLD ME IN MARATHI JAA KAY UPTAYECHA UPAT ******
AFTER REACHED PUNE I WENT TO PLATFORM NO 1 NEAR CHRT BOARD AND SAW
THE COACH NO B1 BIRTH NO 24 RESERVE FOR MR PRADEEP KARHADE M 50
PNR [protected] PUNE TO LUR/
BIRTH NO 39 RESERVE FOR MR RANJEET PATIL M 24 PNR NO [protected]
PUNE TO UMD / BIRTH NO 62 RESERVE FOR MR ANIL M 52 PNR [protected]
PUNE TO LUR . MY JOURNEY WAS AS BELOW ON 03/02/2009 PUNE TO AGRA BY
TRAIN NO 2147 PNR [protected] 3AC, AGRA TO LUCKNOW ON 04/02/2009 BY
TRAIN NO 3240 3AC PNR [protected], AND LUCKNOW PUNE ON 05/02/2009 BY
TRAIN NO 2108 3 AC TOTAL KMTR APP 3400 AND I AM 51 YEARS OLD I NEVER
FEEL TIEREDNESS AT COMPLITING MY 3200 KMTSR JOURNEY BUT I FEEL
FISICULY AND MENTALY TIREDNESS IN THIS 150 KMTR JOURNEY BECAUSE OF MR
BENDRE ILRESPONSIBLE TC . THAT THREE HOURS I WAS STAND NEAR THE TOILET
AND KEPT MY LAGUAGE NEAR THE COACH ATTANDENCE LAGUAGE . MY RQUEST
TAKE LEGAL ACTINON AGAINST TC MR BENDRE AND AVOID THE HEARESMENT OF
INDIAN RAILWAYS RESPECTED COSTOMURS .THIS IS THE MY BAD EXPERIENCE.
I AM SENDING MY COMPLAINT IN WRITING ALSO TO ALL HIGHR ATHORITY AND
MINISTER OF RAILWAY ALSO. IF YOU WANTS ANY MORE YOU CAN CONTACT OR
CALL MY CELL ALSO MY EMAIL ID . ameen.[protected]@rediffmail.com
cell no [protected]
Hello I am Amit Sharma

I would like to share one incident to all of you.i booked ticket from Mumbai to Satna for 30 april.as i knew from net there are some more seat available for 26, 27, 28, 29.as I Cancelled my earlier ticket of 30 april and asked for 26 booking.he said there is no seat are available however two seat were available clearly.he said in bad manner "JAB NET PE MIL RAHA HAI TO NET SE HI LE LO".i asked one question to him so what you are doing here.please give your resignation to govt whether you are no more longer to wish your job.he got so angry...tell me people i if i said anything wrong to him.nonsense people they think railway is their fathers property and they can book ticket to whomsoever they want.and govt do not mind this mindset of those employees.because i do not know why???????????
Sir/Madam,

The A/C coaches of all the trains between Bangalore and Kerala (Kochuveli and Trivandrum) are infested with rats and cockraoches. Are they never cleaned? Doesnt Railways believe in pest control? Travelling with children in such abominable conditions after paying a hefty amount is truly painful.

I hope our honorable Railway Minister Lalu Prasad Yadavji will look into the matter of cleanliness in our coaches, including the A/C coaches.
My complaint and suggestions for the train service in Kerala, as you all aware very few trains are available in Kerala and all train is not Stops in Chalakudy, CHALAKUDY IS A IMPORTANT PICNIC SPOT, ATHIRAPPILLY WATER FALLS AND SPIRITUAL CENTERS LIKE DIVINE RETREAT CENTREARE SITUATED HERE. Please look into this matter to STOP all trains EXCEPT KERALA EXPRESS. In my complaint I strogly recommend to stop all train passing through CHALAKUDY it is Very URGENT and IMPORTANT which may please note. I have already send letter to Honble, Railyway Minister in this regard.

Meantime, your goodselves shall take the necessary steps and this coming election this will be a main agenda so that it is crucial for all passengers.

Yours faithfully,

PAULY ELLIKKAL
Dear Railways,



I have not received any reply from your side.

Please tell me the progress for the same.Otherwise, I will go for consumer forum for same.



If train is not going from station, so you have to return full amount for cancel



Regards,

R Banerjee

Vijayawada.


--- On Fri, 7/18/08, etickets <[protected]@irctc.co.in> wrote:


From: etickets <[protected]@irctc.co.in>
Subject: Re: Money Refund Confirmation from IRCTC
To: "rudra banerjee" <[protected]@yahoo.com>
Date: Friday, July 18, 2008, 5:07 AM



Dear Customer,
Thanks for showing interest in our site. Kindly note that in this case we are forwarding your case to railways for the TDR process. Railways check all the matters and decide what amount should be refunded and this all process takes 90 days or more. Once the railways refunded your amount, we will credited to your same account.



Regards,
Amit Rana
[protected]@irctc.co.in
www.irctc.co.in
----- Original Message -----
From: rudra banerjee
To: [protected]@irctc.co.in ; irctc
Sent: Friday, July 18, 2008 1:02 AM
Subject: Re: Money Refund Confirmation from IRCTC


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Dear IRCTC/Railways,

Please explain, why you have deducted my amount for your canceled train.
You have not given any reply for my previous mail.That train was not running between those station.Your team only told to cancel ticket for that train and take other ticket.

I have taken almost four tickets for same journey in different train.But I have lost 1500 Rs .Train was canceled, and you have charged for same.

I need reply from Railways not from IRCTC.

Pnr Number [protected] Transaction ID [protected]
Train No 2704 Train Name FALAKNUMA EXP
From Station GUNTUR JN(GNT) To Station HOWRAH JN(HWH)
Date 12/7/2008 Class 3A
Boarding GUNTUR JN(GNT) Resv Upto HOWRAH JN(HWH)


Banerjee

[protected]@irctc.co.in wrote:
Dear Customer,

Thank you for using IRCTC’s online rail ticket booking services.

An amount of Rs.271/- towards the refund for the cancellation done on
10-Jul-2008for Ticket vide PNR [protected] has been for credited to
your account. You are requested to please check with your bank regarding the same.
We regret the delay if any, in crediting back the
refunds.We solicit your continued patronage to our services,

Warm Regards,

[protected]@irctc

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