Indian Railways Complaints & Reviews

Railway — Bad Conditions of AC Coaches

Today i travlled in train number 2460 from Jalandhar to New Delhi in AC Chair Car and this turns out a usual experience of miss management of AC coaches in India. Indian railway is a profit making national enterprise where a lot is being talked about the facilities and infrastruture but this is not good to see that at grassroot level the facilities are still pathetic and not upto the level (even if i take a simplest case of non functional chairs in chair car compartments). while travelling through chair cars people pay for comfort and facilities which they are not getting. indian railway should take notice and try to improve the existing infrastruture.

my name is sushil kumar

Realy the service of isrtc is very badddd.

Dear Sir,

Realy im very much thank you for consider myself as one me is a isrtc vendor and given that oppoutunity to me for surve our nation.I will treat the passengers very well through my service of selling the foods in isrtc channels.

Realy im assuring about my quality of food with reasonable rates and pacify every passengers.I will give the receipies with traditional taste with excellent hygienic.

Once again i thank you for giving that great chance to serve isrtc.

Recently I had to travel to Bengaluru for a visit to my daughter and son. I booked an on line railway ticket on 27.09.2014 at 8.04 Hrs.for Journey Date 08.10.2014 from Nagpur to Bengluru by 02682 Varanasi Mysore premium train vide PNR no. [protected]. To my surprise I had to pay fare of Rs. 2270 + surcharge Rs. 22.47 + PG Charges whereas fare was displaying as Rs. 1950. I was among the very first to book the ticket. Indian Railways being a Public service Organization is expected to gear up for Festival seasons to run more trains rather than exploiting Travelling population by taking advantage of their monopolistic position.
Similarly I had to pay fare of Rs. 2315 + surcharge Rs. 22.47 + PG Charges for my return Journey on a ticket booked on 04.10.2014 (very first day on which booking opened) at 08.03 Hrs for Journey Date 19.10.2014 by 02681 Mysore Varanasi premium train vide PNR no. [protected].
I don’t know if some PIL can be filed in court or not.
On both occasion Food was Horrible and was not supplied according to Menu. Same food was supplied in Lunch and Dinner. Frequent complaints to[protected] failed to bring any results. Rather Officials responsible for addressing Complaints seems to be defending Caterer. Few photographs of kitchen is attached. Food was supplied in paper plates and catering staff refused to clean the coach. Coaches were not cleaned even once during the entire Journey. My complaint ref ID[protected] remained unattended.
Now a public service organization is exploiting Travelling population by taking advantage of their monopolistic position. What about people women, Kids old alike, who suffered during this journey. Any way to force railways to compensate travelling population

Could you please provide information of EX1 coach.

For superfast trains there are little number of coaches General Category. How the people will sit, by having little number of Seats. Its the request of lakhs of people you know, because it is very dangerous to go like that having little coaches, seats.
The Railway Official will go or sit in the coaches. The seats, coaches having full of dirt. It is one of Sin to the Railway.
So i kindly requesting you to arrange Many Coaches, like Reservation Coaches.
In the General Compartments the people sit on any place, what they get, some times, not only some times many, so many times people are hanging to the doors. Like City Buses, but it is very dangerous Na.

Many people are die while the Journey like this. The Vendors in the coaches will theft many items. they are the not recognized one. so dont allow the private vendors into the coaches.
Please provide Many general coaches, like reservation coaches. the people who will be travel in the General Coach, they are not the MAD PEOPLE. The Railway is Treating like MAD PEOPLE. WHO ARE IN THE COACHES, GENERAL. THEY ARE CHARGING THE CHARGE FROM US. BUT THEY ARE NOT PROVIDING SEATS. WHY IT IS HAPPENING LIKE THIS. IT MUST BE SERIOUS TO SAY. PLEASE THE OFFICIAL OR UN OFFICIAL fight against this SYSTEM.WE WANT THE SEATS, WE ARE PURCHASING TICKETS. YOU HAS TO PROVIDE SEATS.
Thanking you,

one day i came from delhi to patna junction from nizamuddin jn to patnatrain no.2354 garib rath i booked a ticket via online through internet e-ticket the rule was one proof of identity carry her then i was carry voter id card it a government id but tte treat me like a without ticket because my date of birth not matching in ticket or voter i card please help me were i complaint this is happen in patna junction all was like currpt person railway jn

Indian Railway — Wrong information on 139

I had planned to travel by 2561 S Senani Exp on 12.11.2010.
On checkin train status at 04:38Hrs on 139 at allahabad it informed that train has departed already n has no delay, on reaching station board was displaying train 45min late, on 139 it told that train is late by 2hrs09mins.
Due to this wrong hnformation i alongwith my family suffeqed a kot both physically and mentally.

Indian Railway — wrong information by 139

Dear team

Due to wrong information of time by no 139.when i call on this no at 7.54pm on 22-07-11 train was late by 1hr 08 min late and expected to come at10.30pm.but when i reached the station at 9.55pm .the trai had already departured.

now,who will be responsible for that.my sbi po exam was on 24th july 2011 in asansol.we had suffered lots on that day due to your departmental fault ,and due to this i was mentaly and physicaly depressed.by facing lots of problem i reached asansol on 23 rd july 2011 at 9pm. i want compensation for this .

on 22nd july i had already given written complain about this at muzaffarpur station.but official incharge refuse to sign on that.



ticket detail

pnr no[protected]
train no- 13020


ravi ranjan
[protected]

email [protected]@hotmail.com

The services provided in Rajdhani Express is very poor. I was traveling from New Delhi to Howrah in HWH Rajdhani Express on 31st dec'09. What I found that the staffs of IRCTC were serving us the foods and beverages were of very poor qualities. The dinner they provide us was very cold foods and were also in a state of not taking as a meal. They don't even clean the coaches for single time during the whole journey and the coach was full of wastes and dirts. it was an awesome journey experience for me.

Indian Railways — Demanding for bribe

Dear sir,

Had purchased a 2nd class ticket at villivakkam(chennai) station Destination ( villivakkam to vijayawad) for pinagini exp,
form vilivakkam station i got a local train but unfortunatally got in to 1st class, ticket check came near Basin Bridge station and asked me the ticket, where i had showm the ticket ie the ticket no is[protected] from villivakkam to vijayawada,
she said that u should not get into first class pay Rs 500/-
at that time i am having 100/- only, she told me that i[censored]r not having money u have to come to court and pay 2000/-, she had taken me near RPF office and told them that i am not ready to pay the amt, , they had suggested to talk to lady only,

She came near me and asking to give 200/- without fine, i said that i am having only 100/-, i will give u 100/- write fine, then she worte fine or Rs 100/- for carrying excus lugguage and my recepit No is 567613(local)

i want to know the fine for this case,

and also pls take necessary action on that ticket collecter

What actions taken against all these complaints given by consumers??

Indian Railways — Bribe demand

Dear Sir,

I wish to bring to your kind knowledge that one of the staffs(TT) Sh O.P. Srivastava serving in route from Gorakhpur to Lucknow is demanding unauthorized money from passengers. And he has made his right to do so.

From several cases infront of my eyes while undertaking journey from Gorakhpur to Lucknow (by Gorakhpur-Lucknow intercity on 13.08.2010), I wish to describe my case to you where he thretened me to throw out of train and even put in jail, and then demanded for Rs. 500. My fault was only that I was carrying an e-ticket along with a photo I card in which my adress was given of my village.

Also, he collected money from several other passengers of the same coach. And after every collection he stated that this all is not mine, rather it is all demanded from our management and ministers and I am only a small chain link of this system.

These kind of people do all the damage to the image and interest of the system and government. And they should be enquired and scrutinized by any outside agency or any senior officer of Railways to help to believe sufferrers like me that we are trying to filter out our system for improvement.

Indian Railways — BRIBE

As per the rules every technical staff has to be at least transferred once from his joining place to elsewhere, during his entire service period.
But Mr.Pradeep Sinha, a staff of Tikiapara carshed, Howrah, had never been transferred. He is going to retire on 31st Oct.10. Whenever the questions of posting to different places came, he stopped that by paying bribe to seniors.
The said incident is ultimately loosing the reputations of Railways and morale of fellow employees.

Mr Pillai,
I have a similar problem which I want to take corrective action. In my case the TTE forced me to pay first AC fare and made me travel in third Ac and did not even give me a tcket. Which means he pocketed the money.
Did you lodge a formal compalint? And did the railways respond? Please advise me at [protected]@hotmail.com .

sir sangli station all ticket booking master and agent satteing dailly morrning 1 to 6 no agent form each 2 form sir i m last 5 days midnight 4 am i m going to station but no 1st 6 no agent all tatkal is full all craption my cell no [protected]

To,
The C Comm Manager ( R )
CST Fort Central Railway
Mumbai 400001

Dear Sir,

I had posted my original canceled ticket of Coimbatore Express (
boarding at Pune; Journey: Pune Jn to Coimbatore) along with the
refund claims form as per the directions of the Claims Officer at Pune
Railway Station to you by Speed post on 05th January 2010 for the
refund. It is more than a month but I haven't received the refund
amount from you. I am really upset about this. Kindly look into this
matter asap and speed up the refund-dispatch procedure.

Here are the details of the ticket and posting available with me:

Ticket booking details:

PNR no.[protected] Printed on the ticket )
Train no. 1013
Purchased at Pune railway station reservation office on 31st Dec 2009
at 13:06:43 through Bank of India Debit card.
MID : [protected] TID : 12060244 Batch no: 007221 Invoice no.: 000077
Amount Rs. 1501
Card type: Visa
Authcode: 364007
RRN :[protected]

Posting details:

Sent by Speed Post
Sent on 05th January 2010 at 11.11am
SPCC TMO PUNE 411001
SP EM[protected]IN
Counter No.: 10, Op-Code : SAM
To: THE C COMM MANAGER, ( R ) CST FORT C RLY
Mumbai, 400001
Amt: Rs.25; Wt: 45gms
From: Mr. Nand Dani, Warje Pune

If you find any discrepancy regarding the info provided kindly let me know.
PLS RESPOND TO THIS EMAIL. Pls sent an acknowledgment-email to me
after you receive this email.

Thanking you.

Yours truly,
Nand Dani

To,
The C Comm Manager ( R )
CST Fort Central Railway
Mumbai 400001

Dear Sir,

I had posted my original canceled ticket of Coimbatore Express (
boarding at Pune; Journey: Pune Jn to Coimbatore) along with the
refund claims form as per the directions of the Claims Officer at Pune
Railway Station to you by Speed post on 05th January 2010 for the
refund. It is more than a month but I haven't received the refund
amount from you. I am really upset about this. Kindly look into this
matter asap and speed up the refund-dispatch procedure.

Here are the details of the ticket and posting available with me:

Ticket booking details:

PNR no.[protected] Printed on the ticket )
Train no. 1013
Purchased at Pune railway station reservation office on 31st Dec 2009
at 13:06:43 through Bank of India Debit card.
MID : [protected] TID : 12060244 Batch no: 007221 Invoice no.: 000077
Amount Rs. 1501
Card type: Visa
Authcode: 364007
RRN :[protected]

Posting details:

Sent by Speed Post
Sent on 05th January 2010 at 11.11am
SPCC TMO PUNE 411001
SP EM[protected]IN
Counter No.: 10, Op-Code : SAM
To: THE C COMM MANAGER, ( R ) CST FORT C RLY
Mumbai, 400001
Amt: Rs.25; Wt: 45gms
From: Mr. Nand Dani, Warje Pune

If you find any discrepancy regarding the info provided kindly let me know.
PLS RESPOND TO THIS EMAIL. Pls sent an acknowledgment-email to me
after you receive this email.

Thanking you.

Yours truly,
Nand Dani
Mobile: [protected]

sir
ramganj mandi se me davendra singh .sir mera ghar railway colony me hai ghar ke bahar gadi kadi kar ke ghar me gaya.bahar aane par dekne par gadi parking me kadi thi .parking walo se punch ne par wah log gali galoch krne lage or 150 rupay le liay rasid magne par rasid nahi di.sir mera ghar to railway colony me hi hai agar ghar ke bahar gadi kadi nahi karunga to phir kaha par kadi karu

thankyou sir
DAVENDRA SINGH
06/08/2011

I too have a similar complaint.
October 20, 2009

REGD. ACK. DUE
The Chief Commercial Manager (Refunds),
Northern Railway,
New Delhi



Dear Sir,

I write with reference to letter No. C/RFC/151/00/88 of the Chief Commercial Manager (Refunds), Northern Western Railway to you, forwarding my application for refund. A photocopy of the quoted letter is attached for your ready reference.
It is indeed shocking that even after all this time no action has been taken in the matter. I also attach a photocopy of the Refund Application for reference.


Yours faithfully,



Duleep T. Verghese

DEAR SIR 0F IRCT INDIAN RAILWAY
I booked my railway reservation ticket at PUNE from suvidha center counter for TYTP{TRIUPATI} return ticket for pune to tpty and tpty to pune on 08/02/2010 and return at 12/02/2010. The details of ticket are as follows. return PNR no is as
PNR NO [protected]/ [protected]/ [protected] Date of Journey 12/02/2010
sleeper class TOTAL Amount Rs.4276.00 but due to cancellation ot train and i have nat been informed by any o[censored]r officers or not by calling or through by sms or pone calling.beasuse o[censored]r mistake i have fase many problem and beause o[censored]r not imforming i have to canclle my trip. my journey and try and please refund my full money other wies i have to take a leagle action on u.and i have been told by youe orricers that to take refund. but when i went to refund ther did not entertened me on 14/ 02/2010.
so plz refund me sir.
Please refund my ticket and get me refund of my ticket amount as per railway rules.

thanks
AMIT RATAN SONAWANE
Sarthak soc fl no 4 c wing
behind vithalanjan mangal karyalay
next to ceto society krishna nagar
sanikwadi wadgaonsheri pune 411014 contact no: [protected] {15/02/2010}

To,
A.P. Mishra
Adviser (Vig.)
New Delhi
Respected sir fifth time i am sending this E-Mail to u and also the vigilance officers of kolkata whose name is in COPY TO.

Sir i have already posted 4th times all the hard copies regarding corruption done by a candidate in R.R.B kolkata. Exectuly he has passed the board examination two times with different name and different date of birth and using the both certificate for railway.

Sir regarding this i have sent all the hard copies of both certificates to Sri Sukumar Sanki Vigilance Officer kolkata and Sri Swapan Kumar Das, Chief Vigilance Officer kolkata with a application of all correct information.

Sir, but According to vigilance officers kolkata, i have to declare my name and address. sir i want to know, if any person will inform to VIG. railway about any corruption, it means he has to declare himself, but as i heard that VIG. railway interests to take information about the corruption, not about informer. And sir i said earlier that the candidate know me very well and if i will declare my name he mat disturb me in future. If vigilance officers wants, again i can post all the documents, then way railway wants to know who am i.

Sir i have received 3 E-Mails by Sri Sukumar Sanki Vigilance Officer kolkata and Sri Swapan Kumar Das, Chief Vigilance Officer kolkata. in all E-Mails they wants to know about my self, but not interested in hard copies which i have sent 4th times.

Sir i am waiting for any press conferences conduct by ministry of railway and then i will ask the same question to RLY officers, that if any one want to inform about corruption in railway, then is it necessary to declare his name or can it is possible that any person inform to railway about corruption without declaring his name. if the answer will be no, it is not necessary, than i will show this E-Mail, and i will ask, why VIG officers kolkata wants to know who am i. And i will published all this events as articals in news paper.

Sir again am requesting u please take the proper action against this corruption. i will give you all correct information through E-Mail which u will wants. please go to ATTACHMENTS.

Sir please reply me, a am waiting for yours reply.

yours faithfully
RAHUL

COPY TO

1.Sri Swapan Kumar Das,
Chief Vigilance Officer
Metro Bhavan, 3rd. Floor,
33/1 J.L.Nehru Road
Kolkata- 700071

2.Sri Sukumar Sanki
Vigilance Officer,
Metro Bhavan, 9th Floor
33/1 J.L.Nehru Road
Kolkata- 700071

3. Chairmen
Railway Recruitment Board Kolkata
Metro Railway A.V.Complex,
Chitpur, Opp. To R. G. Kar Medical College & Hospital,
R. G. Kar Road,
Kolkata-700 037

[protected][protected][protected][protected]
From:
swapan das | Add to Address book |This is spam




To: rahul


Subject: Re: FALSEGARY DONE BY A CANDIDATE


Date: Wed, 19 Aug 2009 21:46:10 IST


Mr.Rahul,
Unless we get the details regarding the person who is complaining we don't go in for enquiry of that case.So, please disclose your identity with your address and after it's verification we will take up the investigation of your complaint.
Thanking you,
S K DAS
CVO/Metro Railway/Kolkata
[protected][protected][protected]--------

[protected]@mtp.railnet.gov.in | Add to Address book |This is spam




To: "rahul"


Subject: [Fwd: reply complain dated 17-03-09]


Date: Wed, 03 Jun 2009 16:17:04 IST







[protected][protected] Original Message[protected]
Subject: reply complain dated 17-03-09
From: [protected]@mtp.railnet.gov.in
Date: Wed, June 3, 2009 12:58 pm
To: "rahul"
Cc: "rahul"
[protected][protected][protected][protected]


Mr Rahul,
Kolkata

Ref: Your complain dated 17-03-09.


With reference to above, it is to inform you that your letter
has been received by this office.On going through your letter it
is seen that your residential address is not clear.
you are advised to give your residential address so that we
can proceed further as per rule.Otherwise you may meet the
undersigned during office hours on any working day.


(S.Sanki)
Vigilance Officer
Metro Railway, Kolkata

Indian Railways — corrupt & illmannered T.T.E

I was about to travel in Avantika Express(2962, coach no. - B2, berth-0044) from nagda jn (M.P) to Bombay Central, I was not having identity card so i talked to T.T.E (Mr Malhotra) of the train, whose behavior was abusive , he didnt told me the name correctly and was not in uniform without any name batch.when i told him that i was not having my I-Card he told me to buy a new ticket and also give him Rs. 700 as bribe then he will adjust me into train, when i said NO to him he given my seat to other passenger without any legal slip, he took Rs. 1000 with him as a bribe and he didnt allow me to get in the train.i was having an important meeting next day in office and iam in a big loss due to that person. i am shocked with his actions and language. please look into the matter and take proper action against him.

Rahul
[protected]

yes this happens even i got into the same situation once.

jkhjkhkjhkjhkh

Yes, its going on in RRB Kolkatta, Position:Ticket Collector, recruitment is done now by collecting whole sum amount from each candidate at present November 2009. But the officials are corrupted. How can you expect help from them?

To,
The Minister of Railways
Rail Bhawan
New Delhi.


Sub: - Giving Information of Most corrupted officer of Divisional Railway Manager Office, Bhavangar, Pin:-364003.

Respected Sir,

I want to inform you sir that Shri K.L.Mina DEE (electric) of Bhavnagar Division Taking So much money from outsiders in various contracts. Sir I hard that Shri Mina has large amount of money in his different Banks accounts. He get these money from different contract like changing hall electric wiring of Railway colonies taking money from contractors, he have expensive home products at his home. Even he saves his black money using his wife Bank accounts and other relative accounts.

He is misusing his power against innocent Railway staff those who speak against him and he gives punishment (Giving Major penalties). He deducting huge amount of money in pay of lower level Railway staff like he did for Jetalsar and Porbandar staff.

As proof please check his work which he did at Bhavnagar in Last two years.

Sir can’t say my Name to you but trust on me, if I say my name
My life in dengue, only you can stop this corrupted person.

I don’t know show sir weather you believe or not but it is real fact. I humbly Request to you sir please take fast steps to stop this officer whose using his power against innocent Railway servant like me.

Please do Fast otherwise it’s to late

Help us.

You’re faithfully.

The person who want Justice

Respected sir/Mam,
I want to draw your kind attention that i, Partha, belongs from Pundooah, west bengal, today i saw a suspicious man who turned arround me and doing some mischevious work in Rampurhat local train (Ma Tara). i am satying watch that man and i reported to Railway master Mr.Ashim at 8.45am in Bandel station.But i am shoked to get a very rude behave from Railway master.He told me "why are you come here?i dont take any step from our side, just go, we cant help u." no supported type of word given from his side.Pls tell me, we, the general people, where should to go.If Railway master did not support us than we are unable to convey the msg.If any type of accident would happen there, than who will be the responsable for that? I am a daily passenger and working in private company.so if you take any proper step against him, than i will be happy to know atleast someone is response my mail or responsbility.
pls let me know over teliphone . my number is [protected].now i am paying for this mail in a cyber cafe.pls look after the matter. i cant find any Mail ID so i send to you.pls transfer this mail to proper Mail address.
yours faithfully,
Partha dulal kar
pundooah
Dt=Hooghly
pin-712149
monthly ticket:-
uts=k1vp9r71xs
id no=088346
ticket number=98814111

i want to one staff name, pls conform this staff presant in ur office citpur head off.his name ADITYA SING

HI,

My Sister is also cancer patient ans she is also facing the same problem while travellin from PAtat (GUjrat) to MUMBAI. At ticket counter or Ticket incharge are rejecting the form for concession booking for cance r patients. They are saying this is not the valid for and when we asked to provide correct forms, they are very arogent to response that their duty is to provide only tickets and not the forms. They do not have sample form to Show. This is CALLED as GOVERMENT EMPLOYEE's attitude. Very Unhappy to interact with these people specially at patan railway station.
we are taking the form downloaded from Indianraiway site i.e http://www.indianrail.gov.in/APPENDI1.pdf
The form no is 1/17. Everytime she has to pay full tickets. Will Goverment only declear the concessions and not to forward the instruction to all station ticket counters.

Regards,

Kalyan Sonpethkar
Mumbai
[protected]

can i know the rule against the ticket purchase from H. NZM to Agara(approx 195 Km) in train no. 2434(Rajdhani Express)
Some one has told me that in Rajdhani Express we can not take any ticket for the distance below 200 km
so can i know the rule against the aforesaid matter.

Thanking you,

ravi shanker