Lcd 36 inch TV — Philips LCD TV not working and never got support
ShShabz on Dec 19, 2011
This is not just a complaint , But a not notification for all in Philips who believe that they provide service !!!!!!
I am Shabnash VU , an unfortunate India who purchased Philips product on 26-3-2001 20:56:11 from LULU Hyper Market (Al Wahda Mall-UAE) with invoice number 13321 .
It was conveyed that , Philips is a international company and they provide 'INTERNATIONAL SUPPORT' !!!!!! My TV is not working for the past four months , Still now they have not derived a solution for this ..... The support team came to the house and told that we don't have the right guarantee papers to work on the same .... Then we contacted the LULU manager who confirmed the paper does have the all necessary papers ... He also took the ownership and gave his personal number for any further clarification . But the Great Support team in Thrissur is not willing to talk or consider the same . Finally I took the TV and went to the Service center where they checked the papers and confirmed that we have all necessary papers .... It was a mistake from the service tech who came there ...... Then they checked and told that they have to Change the TV ... Now its more than 2 months . They are not ready to give another TV or not ready to give us the complaint number ....
What should we do ???? Should we realize that Philips was a wrong choice and throw it ?????
Model NO :32PFL3605/98
Serial Number : SR1A1106003374
For any further Information on the service done by the Service Center they gave the below mentioned Numbers
Thanks for all support in advance !!!
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