LG Electronics Complaints & Reviews

Dear Sir, I brought the computer of lg full set from the Dealer ( Pawan Hans ) dealer gave me old stock of lg which was informed to me from your service enginneer during third visit of my complaint of Hard disk, every week i have been facing a problem in my hard disk , the Technician comes and do the repairing job and for formating soft ware i have to spend 650rs from my pocket, it is been almost 35times i have done soft ware formating because...

the rotating glass self of my LG microwave MG607APR is broken during transit.about this i have requested lg service center at rourkela to replace with applicable cost about more than a month now it is still not resolved please help.
my plan of buying a LG LED/PLASMA TV now perhaps needs a second thought because of poor service back up by your company .
pk pradhan, qrsno- B/7 Sector-17,Roukela,Orissa
Mob= [protected]
E mail-<[protected]@indiatimes.com>
dt10-Sept 2011

Hello,
I had purchased a spilt air conditioner from LG (India, Mumbai) last year i.e August'10.
As per the norms i have extended the servicing period by a year from September'11 - September'12.
After collecting the cheque, the company authorised service station claims to be over burden with lot of complants, hence can only send somebody to take the machine after 2 days, post which they will rectify the problem and intal it back.
Does the company expects the customers to leave their personal and professioanl commitements aside and be at home waiting for the mechanics to arrive?
If LG as a company is selling so many items , shouldn't they have more authorised customer care outlets for customers, so the customers don't have to go this trauma.......
I dealt with Mr. Shurjit Singh ( Manager, Goregaon , Mumbai) and he seems to have forgotten the way to deal with clients.
Can somebody please help and resolve my problem at the earliest.
Regards,
Tushar Raut
Complaint ref. no: RNA[protected]
(M):+[protected]

Food items not getting heated although the motor and indicator is working.The local servicing engineer was contacted over mobile no.[protected] but not attending.Request to persue him to attend early.Since both (my wife) o[censored]s are working , microwave is a life line for us.without this our time is getting wasted.
The model no. is MC2681DS and dt.of purchase is 7/10/2006.

An early response to attend the problem will be highly appreciated.
thanking you,
YOURS TRULY,
P.K.BINDHANI.
QTS.NO. B/29,SECTOR -20.
ROURKELA-769005.(ORISSA)

MOB.NO.[protected]. e-MAIL [protected]@rediffmail.com

lg ka koi bhi prodact kabhi bhi nahi purchase
> nahi
kare lg very bed

RNA[protected] COMPLAINT IS UNSOLVED KARNA HAI KARIYE
> > LG IS VERY BED SERVICE PROVIDER IN INDIA
> > dear lg maneger ji muje bahot hi parshani ho rahi
> umeed
> > karuga aap meri problem samjege plz lg maneger sir
> > --- RNA[protected]is unsolvedCOMPLAINT IS UN
> SOLVED
> > 10 TIME COMPLAINT BUT UNSOLVED LG SERVICE CENTRE IN
> > JAIPUR VERY THIRD CLASS BED STAFF
> >
> > lg service centre jaipur very bed staff
> >
> > dear sir understand my big problem my refigreter is
> not
> > working plz lg incharge
> > lg staff bed worker in lg service centre in
> jaipur
> > rajasthan
> > i hope you understand my problem
> > lg very bed service provider i am not satisfied lg
> service
> > centre in jaipur rajasthan
> >
> > mob; [protected]
> > [protected]

Respected sir,
I purchased a DVD player of LG from Z Square Mall, Kanpur on 26th July 2011. From 24th august 2011 this DVD player (Model no- DV H 426-P)is not working properly. Regarding this matter I have registered complain to LG costumer care through phone on 27th august & my complain no. is RNA[protected]. I have also called many times to costumer care & concern persons and also registered online complains 3 times but till now I am not getting proper feedback. So please help me in this matter.

Best regards,
Vikas Singh
2- MM Block
Shri Lakshmi Cotsyn Limited (housing)
Malwan, Fatehpur, Uttarpradesh
Mobile no. – [protected]
E mail id- [protected]@yahoo.com

LG is the worst company.i m strugling from the past 12 days to get my 1.5 ton AC repaired.no one is responding and now AC came and without any work done.i have done AMC with LG but of no use.

I purchased LG 42 inch plasma 3D TV model no 42PW450 -- TD.ATCLLH Sr. np.121BO1lv --- 72610 from Mustafa market Singapore . I stay in India . Now whenever a pendrive is connected to USB port the pen drive gets damaged .the pen drive does not work after connected to TV USB port this has happened atleast five six times I feel this is due to some fault in the TV' s USB port circuit board connection .
The pen drive does not work after it is coonected to TV 's USB port this has happened atleast five six times i have damaged /lost so many pen drives . I complained to LG services ,about fault in product

i purchased a mobile of lg model no S310 on 12 august 2011 and it get dead on 13 august.
i submitted it to the service center on 16 aug because 14aug was sunday and 15 was independence day.
i had not yet received my mobile and every time i go there to receive my mobile they give the excuse that they had not yet received the parts.

Sir,
It is to inform that, I have purchased the LG-P[protected]-5475201) Mobile Instrument from M/s. New Magic Mobile, Nagpur vide tax invoice no. 1596 dated 4.4.2011.
Before one month, I have facing the problem of heating of mobile instrument, then I complaint to LG Service Station, Ravinagar Nagpur. However the service station has replaced the 2GB memory card ( within 2 days).
After four month, I have facing the problem for battery backup. The mobile set after charging without calling or one or two calls, battery automatically discharge problem. Afterthat, I complaint to LG Service Station-after 15 days back they have replaced the battery.
Presently, the battery backup of the mobile phone , without calling 8-10 hours ( without internet connectivity). Kindly suggest me regarding battery back of the mobile as I have facing the problems of battery backup.
From
Namita N. Mankar
(M) [protected]

I have purchase siaid handset from SURAT on date-07/09/2010 from "ESSAR MOBILE SHOP".
Within validity period I approched Six times to LG Electronics mobile service centre but handset not working properly. Undermentioned problems arises any time in it:
(01). Hangs
(02). Turn Off
(03). Not able to view any SMS due to virus problem
(04). Upper slider key pad not a single stitch/button not working
(05). lost contact details etc.
Regarding above same i contact Lg electronics customer service head office directly and customer Sr Mgr Mr. Chetan K.Rajani(Surat) but then also they REFUSE TO REPLACE that defective piece but only suggest mobile service centre to repair it only. I am pasting his mail which is self explainatory for your info pls.
From:
CHETAN RAJANI <chetan.[protected]@lge.com>

To: <[protected]@rediffmail.com>

Subject: GB230 Update

Date: Mon, 05 Sep 2011 09:37:30 IST

Dear Sir;
It was discussed with you in length and ASC has been already instructed to do the needful upto satisfactory level solution.
Akshar ; (Shashi)
As instructed pl do all exchanges as instructed to resolve the repeated issues
.Regards;

Chetan Rajani

I & C CS

[protected]

HI !!

i had bought a new LED tv in may 2011 and i am having problem with my led tv that its not working form last friday (i.e 2/9/11) , i hv filed comlaint on 3/9/11 and now from ur service centre we got a msg that it will take week time to replace new part ,

it's very difficult to manage with this , so i need to replace on urgent basis .

thank's
Pushpdeep Singh
+91-[protected]
[protected]@rediffmail.com

We have a front loaded washing machine in warranty period . when the machine was newly installed by the technician . the machine was brought damaged with problem of circuit. Then they installed other new one, but after a period of 7/8 months, the same problem arised of circuit. After asking for the repair , they dont give response even after 8 days. Very irresponsible service. Kindly do the needful. The staff is also very rude. They dont even answer the phone.


Sheetal Shah

Date: 05/09/2011
To

Head
Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)
Email - [protected]@lge.com

Call Center No[protected]

Dear Sir,
I have purchased one LCD 22 " TV( MODEL No.22LCD 345) from Ganapati Plaza, Plot No. 345, Sector-4, Vaoishali, Ghaziabad on 7th Nov'10.Nobody from LG has had visited my residence for demo/ installation purpose from the date of purchase. I have requested customer care vide service request no. RNA[protected] for wall mountain my LCD TV.
On that request customer care representative had visited my place at 2A/155, F-3, Viashali, Ghaziabad on 04/09/2011 and told me that charges to be paid for that inatallation. I strongly oppose that since company had not visited for my demo/ installation single time nor they issue me the bracket earlier there is no question of payment to the representative within one year warranty period.
Please take necessary action to solve the matter at the earliest.

thanking you,
regards,

Subrata Dutta
Sr. Dy. Manager-F&A
Jal Power Corporation Ltd
A-102, Sec-62, Noida.
PIN-201307
Mob#[protected]

I am Ajit Funde. I have purchased LG front load washing machine from Maharashtra Electronics, Tilak Road, Pune.
While purchasing this machine I had query to the sales man regarding water pressure and he suggested me that water flow coming from the bathroom tank will be ok for this machine to operate. If it doesn’t work then company person will make necessary arrangement. And that is why I purchased this machine on 23rd August.

After that when your person came for installation he suggested to have power point since it is a heavy duty machine.
And at the same time he told that water pressure is less but it will work and you will require more time for washing. Which was ok for us.

Now today your person again came for installation and telling us that machine won’t work because of low water pressure. When I asked him to do necessary piping, he refused.

I am really frustrated with the dealer / technician and product itself. How the representatives of the company like LG can be so illiterate? And having poor knowledge of their own product. Or are they just cheating customers to sale the product and earn the money.

Can anyone please take responsibility to make run this machine or at least take back the machine and return my money.

Waiting the action very soon rather that reply to this mail.

Dear Sir/Madam
On 22.8.2011 We have reg. comp.No. RNA[protected] But after 10 days no one has come form your auth. service center . When we talk them they say we have no time for such a distance covering customer .

Sir, I purchased an LG plasma tv of 42" (model 42P J560R) on 21 August 2011 from Green Consumer Appliances, M/s Noprth Field Impex Pvt. Ltd.,32/1737/AD, NH 47 Bypass Junction, Palarivattom, Cochin-682025(Phone no.:[protected],2346658). The invoice number is CR/00554.
It so happened that I reached the shop by 1.00 p.m. in the afternoon and it took nearly 6 hours to get the sales closed. They promised to bring the product on the same day and mount it, because my wife and I are both working and would not be available on any of the working days in our house.
Further, i won a rechargeable LCD emergency lamp as a scratch and win gift and the gift has not yet been given to me. On the day of the purchase, they said that they were out of stock of the gifts and they would deliver it to us on the gift arrival from the company. After a couple of days I called up to enquire and they said that they were too busy and I should be going to their shop again to collect the gift.
The next day of purchase, my wife had to take a leave and sit back home to get the tv mounted on the wall when the LG people arrived. Meanwhile, I made 5 calls at 2-hour intervals to know when they should be arriving. Finally, they called up by 9 in the night and said that they would come the next morning as their work timings were over for the day. I made a big issue of it, since that called for another day of leave, either for me or for my wife which was practically impossible for such a trivial excuse. So they arrived at 9.15 and mounted the tv and when we demanded a demonstration, they ignored us and pushed off
It is very disheartening to see that the after sales service of such a company of repute like LG has degraded to such a ground level. This wasn't the case earlier, because many of my purchases of electronic items are of LG make and my preference for the brand was mainly due to the perfect after sales service which most of the other companies failed to provide.
But i've decided to carry the issue forward if my grievance is not met with satisfactory response by filing a case in the district consumer court for cheating and consumer harassment.
Kindly see if anything can be done about the same.
Regards
GIRISH SREEDHARAN,
F2C PANCHARATNA APARTMENTS,
NEAR TOC H PUBLIC SCHOOL,
VYTTILA
ERNAKULAM-682019.
Mob:[protected];[protected]

A refrigerator was purchased from 'VIJAY SALES Prabhadevi'; details as given below-
name of customer ... Ms PRIYANKA SAPRA
address ... A 1405 COSMIC HEIGHTS, BHAKTI PARK, WADALA EAST,
MUMBAI 400037 [Tel: [protected]]
product ... LG Refrigerator, GL 408 DMQ BS
date of purchase ...[protected].
complaint ... The company technician came and installed the fridge with the settings...

Lost Hand set

LG M4410 Mobile Lost

Hi,

I have lost my LG M4410 mobile phone. The details of mobile - LG M[protected][protected], S/N: 603KPFX147179,GSM 900/1800/1900 Tri Band,3V SIMue, Please block this handset.

Kindly confirm me that my mobile is blocked.

Regards,

Nalin Khichadia

LG P500 MOBILE HANDSET

My phone was dead while updating with Lg pc suite, there was no power supply. As my mobile is in warranty period i submitted my mobile phone (LG P500) to authorized Lg service center in my area i.e BHAGYA COMMUNICATIONS located at Mehdipatnam, Hyd on[protected]. I have called service center many times and whenever i call they say 2-3 more days to repair.
I experienced very very poor service from LG which i didnt expected from.
I cannot wait more I need my money back.

Job no: RNA[protected]