[Resolved] LG Electronics — LG Washing Machine

Ms. Rajamony Kumar

from Nagpur, Maharashtra

Address:

Pune, Maharashtra

Sir,
I have registered a complaint at LG Service centre, a couple of months back for the repair of our Top Loading Automatic Washing Machine Model WF-T7517 TE. The complaint registration No.is RNA[protected], registered at their Phone No.[protected].
After constant follow ups for 4 days, one of their service engineer attended and told that the 'gear box' is to be changed, and he will come back with the spare part in 2-days time. But the action is still pending in spite of constant follow ups and even re-registering the complaint.
About 10 days back we have even registered a complaint to their official customer care centre.
But there is no action from their side till now. We do not know what is to be done further to get the service from LG.
The service of LG may be the poorest. How long they can torture a customer, for his/her mistake for selecting an LG product. We are fed up.
I request you to kindly do the needful, to get a response from LG in this regard.
Thanking you,
Ms. Rajamony
Ph.[protected]
e-mail. <[protected]@gamil.com>

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Ms. Rajamony Kumar

from Nagpur, Maharashtra

Dear Sir,

Though it is more than 6-months, the problem of my Washing Machine remain still unresolved.

We regret, unsuspectingly and inadvertently going for a new Direct Drive Washing Machine of LG make, in the 1st week itself after registering our complaint.

However, though late, we have learned from our mistakes now, and never opted for LG products since then. Even when we have gone for 40-in LCD-TV and 5-Star rated 1.5 tons AC units(2-Nos) and 1-ton (1No.), we have intentionally opted for other brands. We have also alerted at least 8 of our close friends against LG. products, till now.

Thanks,
PRK.Kumaran

Ms. Rajamony Kumar

from Nagpur, Maharashtra

Dear Sir,

The problem of my washing machine still remain unresolved though it is more than 6-months now, after registering the 1st complaint. The excuse is non availability of spare parts.

We regret for doing the same mistake o[censored]nintentionally selecting the LG's Direct Drive Washing machine, in the 1st week after registering the complaint.

However, we have learned from our mistake and never considered LG products, when we have purchased the 40-in. LCD TV and 2Nos. of 5-Star rated 1.5ton AC units and 1No. of 5-star rated 1Ton capacity AC units.

We have also successfully alerted at least 8 of our close friends / neighbors, against going for LG products.

Thanks,
PRK.Kumaran

Ms. Rajamony Kumar

from Nagpur, Maharashtra

Dear Sir,

Thank you very much for helping to register my complaint. Finally the machine is repaired on 17th Nov. 2011, though the complaint was registered more than 6-months back. It seems it is working now, properly.
Thank you very much once again.
PRK, Kumaran

Atharva143

from Pune, Maharashtra

I have purchased a washing machine . but LG not providing service on time . at present my washing machine not working .i have also complain with LG customer care from my mob [protected] but nobody come to provide service kindly do the needfull

my address
C 25 Ashirwadpuram
Raigarh C.G. 496001
Mob [protected]
[protected]
Email ID [protected]@ingvysyabank.com
[protected]@gmail.com