[Resolved]  LG / Refrigerator — Manufacturing defect

LG/refrigerator — MANUFACTURING DEFECT

I have purchased LG Refrigerator Model GL-S322QM (double door) on 12/09/2004 from M/s DURGA ELECTRICALS, 63 Vidyut Vihar Shopping Complex, Shaktinagar, Distt: Sonebhadra(UP-231222).

In the month of July, 2008 refrigerator started giving cooling problem i.e it was not giving cooling effect. I registered the complaint no: N8C[protected]first complaint) on 07/07/2008 and the complaint was attended
(Gas filled as leakage was guessed). Subsequently the refrigerator started giving the same problem. I
registered the complaint no: N8C[protected]second complaint) on 29/07/2008 and the problem was attended in the same manner as above.Again the same problem started and I registered the complaint no:
N8C[protected]Third complaint) on 05/09/2008 and this time the refrigerator was taken to LG service centre located at A-56, Sec-6, Noida and was kept for 10 days for total system checking. The refrigerator was returned after rectification. In spite of above refrigerator started giving cooling problem . Again I registered the complaint no: N8C[protected]fourth complaint) on 20/11/2008. But this I refused to have any further repairing of my refrigerator.
ce and shall also be witness by LG regular personnel. However, when the testing was being carried out by LG authorized service Engineer on 25.11.2008, no LG personal was present. In spite of this I allowed for testing refrigerator by Mr. Satendra & Mr. Manoj Sharma (LG authorized service Engineer). For checking the suction and discharge line of refrigerator was pressurized and isolated and it was agreed that the system shall checked for pressure drop after 24 hours in my presence. Mr. Manoj Sharma checked the system on 26.11.2008 for pressure drop in my absence by giving false statements to my wife which was also informed to Mr Atul Wadhwa. It was then telephonically informed to me by Mr. Gupta of LG that there
is leakage in discharge line, which is not repairable. He suggest that new condenser can be provided at the back side of refrigerator which is in no way acceptable to me as it is a modification in the design and not the repair and also no warrantee was being provided by LG against this modification. Also I do not believe that the above problem is really present as refrigerator was not checked in my presence.

After that I recevied email from LG on 27.11.2008 which state that particular points which I have raised is under consideration. Subsequently I repeated send emails to LG asking about process on my request but no reply email from LG has been received till date. Further when I contact Mr Ayul Wadhwa over telephone he sail that he will not answer my email.

I also sent a legal notice through a lawyer which was sent on 10.12.2008 in the name of MD of LG Electronics in which i have requested to replace my refrigerator with new one or other wise no option but to file a case with the DISTRICT CONSUMER FORUM . But till date no answer has been received by me or my lawyer.

I am very much obliged if my problem is solved as it is extremely difficult to survive with out refrigerator.

LG Refrigerator — Manufacture Defect

I purchased LG Rerigerator on 1 July 09.

And this is to give a complaint about LG INDIA COMPANY WHICH OFFERS a very bad experience after purchase experience and product servicing. LG India is total false and completely fraud.

I found on the date of purchase the Indicator is in Cracked Position & one Stand missing I Make Mobile call to Seller about this. He asked to me it will be repaired tomorrow. After Several Mobile Call & my Personnaly Visit to Seller he Registered my Complaint on LG on 10 July and Service Engineer Reach my home on 12 July (After 48 Hr) and fitted stand other colour in my wife presence my wife asked to them pls wait only for one minute i want remove milk, Dahi, Ready veg but he is not to ready for this & Asked i Have no time for this & we are not your Servent He hit bottem sheet with hammer this time bottem sheet is in bery bad position .Seller asked me we are only seller not service provider pls handle this problem to direct LG Electronic.
Pls Take Nesecery action against Seller & Service Engineer
Who is responsible my mently disterbence for this & money waste for Telephone call, Conveyance & Time
Seller- Metro Refrigraton & Electronics
Add- 1449/7, Durgapuri Chowk, Durga Puri, Delhi
ph no[protected], 22599485
My Name- Pankaj Kumar
Address- 1/2631, Street No -4,
Ramnagar, Sahadara-110032
My Mobile No [protected]



This experience has taught me LG product are total useless and i will never henceforth like to purchase a LG product.

I have purchased a refrigerator of LG (M/S Neetu Enterprises, Old Market, Rawatbhata, Raj-323307), in this refrigerator, Iwe found a manufacturing defect which was also observed by the LG representative the It could not stand Straight. The complaint is registered in june, 15. The representative visited in fourth week of june for the complaint. He told us, the defect is solve tommrow when I will come back. It is serious defect and may cause explosion in the refreigerator and may cause any serious accident.

First the complaint was attended after continuous reminder at their office which was very tiredous experience. After taking all photographs by the company representative no action is taken yet on this matter. Due to this tiredous experience, i have very bad experience. I have some financial & mental concerntration losses also due to this reason.

Pawan Kumar Sharma
Rawatbhata
Mob. [protected], [protected]