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my consumer forum complaint no.is 280400.but nothing happened.consumer forum also helps company not consumer indirectly
Thu, 5 May, 2011 5:38:30 PM REPAIR OF AlC COVERED UNDER AMC
From: subhash dewan <[protected]@yahoo.co.in>View Contact
To: [protected]@lge.com
[protected][protected][protected][protected]
Dear Sir,
1. A copy of my online concumer complaint is forwarded for your information and immediate necessary action.
2. Today I again spoke to Customer Care ( Mr Neeraj) who gave me this E-Mail ID. I have requested him to speak to your organisation at Noida and have my complaint resolved. The said complaint was lodged on 30 Apr'11 and todate, even after six days, I do not know the status of my complaint/product.
3.The persons at your repair organisation at Noida 'Servotax Services' do NOT attend the tele. Today, however, I got in touch with one Mr Rahul, mob no. [protected], who did not even listen to me properly and just said, "I will check and let you know" and hung up!
4. You are kindly requested to end the harassment of your customers by the employees of your Repair Organisation. My E-Mail below is self explanatory. Kindly go through it and take some action..
THANKS,
YOUR HARASSED CUSTOMER
Colonel SC Dewan(Retd)
Online Consumer Complaints Community - eConsumerComplaints.in Page 1 of3
• eConsumerComplaints
• Submit Comnlaint It. "
• About
REPAIR OF AlC CVERED UNDER AMC
Asked by: Colonel SC Dewantretd) 1 views
Dear Sir,
1. A complaint regarding non cooling of alc, covered under AMC was lodged with your Customer Care at tele no. [protected] on[protected] at 10:35 AM. One Mis Savita took my complaint and gave the Complaint no. RNA II[protected].She affirmed that someone will call me within two hours and the complaint rectified within 24 hours. THIS WAS IN KEEPING WITH THE LG SPIRIT PREVIOUSLY.
2.Mr Brijesh Kumar visited me at 4:40 P.M. on 01 May'll. Repair remark given by him on the job card stated "Gas Leakage". He assured me that the Alc will be picked by his company, MIS Servotax Services the next morning.
3.The Alc was lifted the next morning and LIFTING CHALLAN No. 8541 dt 02105/11 given to me. I was assured that the Alc, duly repaired, will be delivered to me latest by 03 May A.N. Well this was far from truth! On ringing up the nos given on the challan, there was no response. At one time one Mr Rahul did pick up the mob [protected] but hung up immediately saying "I will check and call you back." Well there was no call from him and after that no one attended to that tele.
4. On 04 May ' ll at 4:20 P.M. I rung up the Customer Care on tele given at Para 1 above and was
attended by one Mr Deepak. He promised to send a reminder but also told me to ring Nikita Lohia on mob. [protected]. Her mob was either on "meeting" or 'silent' mode. I was not able to contact her despite my best efforts!! All efforts to contact someone on the tele nos given on the "Lifting Challan" were also in vain.
5. It has been five days since I first reported my complaint and still I do not know the status of my
complaint or whereabouts of my alc. This is NOT what one expects of 'A Company Like LG". I
have fifteen items of LG in my house, as of date, incl Five alc and two fridges. If I have to suffer like this then you make me regret for patronising your company. This attitude has started wef 2010 and needs to be rectified immediately. If the company's turnover has increased, the customer care should also be upgraded too.
6. I request you to look into this as such instances will tarnish the image of your company in India
and leave your customers harrased and neglected with the rude and indifferent attitude of your repair organisation.
YOUR HARASSED PATRON,
Col SC Dewan(Retd)
http://econsumercomplaints.in/?ptype=preview&alook=1 &qid= 16144 5/4/2011
From: subhash dewan <[protected]@yahoo.co.in>View Contact
To: [protected]@lge.com
[protected][protected][protected][protected]
Dear Sir,
1. A copy of my online concumer complaint is forwarded for your information and immediate necessary action.
2. Today I again spoke to Customer Care ( Mr Neeraj) who gave me this E-Mail ID. I have requested him to speak to your organisation at Noida and have my complaint resolved. The said complaint was lodged on 30 Apr'11 and todate, even after six days, I do not know the status of my complaint/product.
3.The persons at your repair organisation at Noida 'Servotax Services' do NOT attend the tele. Today, however, I got in touch with one Mr Rahul, mob no. [protected], who did not even listen to me properly and just said, "I will check and let you know" and hung up!
4. You are kindly requested to end the harassment of your customers by the employees of your Repair Organisation. My E-Mail below is self explanatory. Kindly go through it and take some action..
THANKS,
YOUR HARASSED CUSTOMER
Colonel SC Dewan(Retd)
Online Consumer Complaints Community - eConsumerComplaints.in Page 1 of3
• eConsumerComplaints
• Submit Comnlaint It. "
• About
REPAIR OF AlC CVERED UNDER AMC
Asked by: Colonel SC Dewantretd) 1 views
Dear Sir,
1. A complaint regarding non cooling of alc, covered under AMC was lodged with your Customer Care at tele no. [protected] on[protected] at 10:35 AM. One Mis Savita took my complaint and gave the Complaint no. RNA II[protected].She affirmed that someone will call me within two hours and the complaint rectified within 24 hours. THIS WAS IN KEEPING WITH THE LG SPIRIT PREVIOUSLY.
2.Mr Brijesh Kumar visited me at 4:40 P.M. on 01 May'll. Repair remark given by him on the job card stated "Gas Leakage". He assured me that the Alc will be picked by his company, MIS Servotax Services the next morning.
3.The Alc was lifted the next morning and LIFTING CHALLAN No. 8541 dt 02105/11 given to me. I was assured that the Alc, duly repaired, will be delivered to me latest by 03 May A.N. Well this was far from truth! On ringing up the nos given on the challan, there was no response. At one time one Mr Rahul did pick up the mob [protected] but hung up immediately saying "I will check and call you back." Well there was no call from him and after that no one attended to that tele.
4. On 04 May ' ll at 4:20 P.M. I rung up the Customer Care on tele given at Para 1 above and was
attended by one Mr Deepak. He promised to send a reminder but also told me to ring Nikita Lohia on mob. [protected]. Her mob was either on "meeting" or 'silent' mode. I was not able to contact her despite my best efforts!! All efforts to contact someone on the tele nos given on the "Lifting Challan" were also in vain.
5. It has been five days since I first reported my complaint and still I do not know the status of my
complaint or whereabouts of my alc. This is NOT what one expects of 'A Company Like LG". I
have fifteen items of LG in my house, as of date, incl Five alc and two fridges. If I have to suffer like this then you make me regret for patronising your company. This attitude has started wef 2010 and needs to be rectified immediately. If the company's turnover has increased, the customer care should also be upgraded too.
6. I request you to look into this as such instances will tarnish the image of your company in India
and leave your customers harrased and neglected with the rude and indifferent attitude of your repair organisation.
YOUR HARASSED PATRON,
Col SC Dewan(Retd)
http://econsumercomplaints.in/?ptype=preview&alook=1 &qid= 16144 5/4/2011
Dear sir/madam,
I have use cellphone LG company, Model no.GS550v.I have purchase august 2010 so that warranty is covered, i am going to at 6th June 2011 at service center ( Vision Communication, Bapunagar, Ahmedabad ) than my cellphone was submitted and executive said repairing after two day.i m going after two day again she said sir parts not available, company will not send to us. so that we call to u..
But not any positive response so i visit personal four time, only one answer said part not available company not to send us, than i m going 15th June 2011 and pickup my phone...
sir also manager said if company not give parts than we have not responsible for your phone so that i pickup my phone.
In that case LG company is careless or service center i cant understand so I have to decide that don't purchase LG good because LG company not service after sales...Below service center address:
Vision Communication,
33, Sukh sagar complex,
Bapunagar,
Ahmedabad -380024
We look forward for your valuable feedback.
Thanking You,
Regards,
Himanshu
+[protected]
Ahmedabad, ( Gujarat ) INDIA
I have use cellphone LG company, Model no.GS550v.I have purchase august 2010 so that warranty is covered, i am going to at 6th June 2011 at service center ( Vision Communication, Bapunagar, Ahmedabad ) than my cellphone was submitted and executive said repairing after two day.i m going after two day again she said sir parts not available, company will not send to us. so that we call to u..
But not any positive response so i visit personal four time, only one answer said part not available company not to send us, than i m going 15th June 2011 and pickup my phone...
sir also manager said if company not give parts than we have not responsible for your phone so that i pickup my phone.
In that case LG company is careless or service center i cant understand so I have to decide that don't purchase LG good because LG company not service after sales...Below service center address:
Vision Communication,
33, Sukh sagar complex,
Bapunagar,
Ahmedabad -380024
We look forward for your valuable feedback.
Thanking You,
Regards,
Himanshu
+[protected]
Ahmedabad, ( Gujarat ) INDIA
I am so irritated with these LG service center people that as the are not able to sent any engineer from last 10 days for repair.
I dont understand how do they work and i am regretting on my idea of taking a LG product now.
Shweta
Lucknow
I dont understand how do they work and i am regretting on my idea of taking a LG product now.
Shweta
Lucknow
DEAR SIR,
I AM USING 5 LG AC IN CHENNAI & MY HOME TOWN, I AM GIVEN THE COMPLAINT YOUR SERVICE PEOPLE CHEATING ALL TIMES,
THERE ARE NOT COME FOR THE SERVICES PROPERLY, AND IF I GIVE THE COMPLAINT MEANS YOUR ARE PEOPLE WRITE THE STORY FOR YOUR DOOR LOCKED & AND YOUR PEOPLE CELL PHONE SWITCH OFF.
IN MY HOME TOWN (AVUDAYAR KOVIL) WE ARE CALL THE PEOPLE FOR THE SERVICES MORE THAN 20 DAYS, YOUR SERVICE (ARANTHANGI) PEOPLE TOLD ME TODAY EVENTING COMING AND IF I CALL HIM HE NOT ATTEND THE PHONE, AND SOME TIMES ATTEND THE PHONE AND HE REPLED MORING WILL COME, SO
TODAY TOMORROW HE REPLED
BUT STILL NO ONE ATTEND THE COMPLAINT.
THE PROBLEM NOT SOLVED, KINDLY ARRANGE THE PERSON AND SOLVE THE PROBLEM
KINDLY ARRANGE THE CALLS FOR THE SOLVE THE PROBLE,
PLEASE ADVICE THE SERVICE PEOPLE DO'NT CHEAT ANY ONE.
THANKING YOU
THUNGU ABDUL RAHUMAN
MOBILE[protected]
PAKKEER MOHAMED (HOME TOWN)
MOBILE - [protected]
I AM USING 5 LG AC IN CHENNAI & MY HOME TOWN, I AM GIVEN THE COMPLAINT YOUR SERVICE PEOPLE CHEATING ALL TIMES,
THERE ARE NOT COME FOR THE SERVICES PROPERLY, AND IF I GIVE THE COMPLAINT MEANS YOUR ARE PEOPLE WRITE THE STORY FOR YOUR DOOR LOCKED & AND YOUR PEOPLE CELL PHONE SWITCH OFF.
IN MY HOME TOWN (AVUDAYAR KOVIL) WE ARE CALL THE PEOPLE FOR THE SERVICES MORE THAN 20 DAYS, YOUR SERVICE (ARANTHANGI) PEOPLE TOLD ME TODAY EVENTING COMING AND IF I CALL HIM HE NOT ATTEND THE PHONE, AND SOME TIMES ATTEND THE PHONE AND HE REPLED MORING WILL COME, SO
TODAY TOMORROW HE REPLED
BUT STILL NO ONE ATTEND THE COMPLAINT.
THE PROBLEM NOT SOLVED, KINDLY ARRANGE THE PERSON AND SOLVE THE PROBLEM
KINDLY ARRANGE THE CALLS FOR THE SOLVE THE PROBLE,
PLEASE ADVICE THE SERVICE PEOPLE DO'NT CHEAT ANY ONE.
THANKING YOU
THUNGU ABDUL RAHUMAN
MOBILE[protected]
PAKKEER MOHAMED (HOME TOWN)
MOBILE - [protected]
DEAR SIR,
I AM USING 5 LG AC IN CHENNAI & MY HOME TOWN, I AM GIVEN THE COMPLAINT YOUR SERVICE PEOPLE CHEATING ALL TIMES,
THERE ARE NOT COME FOR THE SERVICES PROPERLY, AND IF I GIVE THE COMPLAINT MEANS YOUR ARE PEOPLE WRITE THE STORY FOR YOUR DOOR LOCKED & AND YOUR PEOPLE CELL PHONE SWITCH OFF.
IN MY HOME TOWN (AVUDAYAR KOVIL) WE ARE CALL THE PEOPLE FOR THE SERVICES MORE THAN 20 DAYS, YOUR SERVICE (ARANTHANGI) PEOPLE GENIOUS PERSON NAME - MR. AMANULLA PHONE NO.[protected] TOLD ME TODAY EVENTING COMING AND IF I CALL HIM HE NOT ATTEND THE PHONE, AND SOME TIMES ATTEND THE PHONE AND HE REPLED MORING WILL COME, SO
TODAY TOMORROW HE REPLED
BUT STILL NO ONE ATTEND THE COMPLAINT. AND THIS GYE MR, AMANNULLA GIVEN THE WORNG INFORMATION ONLY
THE PROBLEM NOT SOLVED, KINDLY ARRANGE THE PERSON AND SOLVE THE PROBLEM
KINDLY ARRANGE THE CALLS FOR THE SOLVE THE PROBLE,
PLEASE ADVICE THE SERVICE PEOPLE DO'NT CHEAT ANY ONE.
THANKING YOU
THUNGU ABDUL RAHUMAN
MOBILE[protected]
PAKKEER MOHAMED (HOME TOWN)
MOBILE - [protected]
I AM USING 5 LG AC IN CHENNAI & MY HOME TOWN, I AM GIVEN THE COMPLAINT YOUR SERVICE PEOPLE CHEATING ALL TIMES,
THERE ARE NOT COME FOR THE SERVICES PROPERLY, AND IF I GIVE THE COMPLAINT MEANS YOUR ARE PEOPLE WRITE THE STORY FOR YOUR DOOR LOCKED & AND YOUR PEOPLE CELL PHONE SWITCH OFF.
IN MY HOME TOWN (AVUDAYAR KOVIL) WE ARE CALL THE PEOPLE FOR THE SERVICES MORE THAN 20 DAYS, YOUR SERVICE (ARANTHANGI) PEOPLE GENIOUS PERSON NAME - MR. AMANULLA PHONE NO.[protected] TOLD ME TODAY EVENTING COMING AND IF I CALL HIM HE NOT ATTEND THE PHONE, AND SOME TIMES ATTEND THE PHONE AND HE REPLED MORING WILL COME, SO
TODAY TOMORROW HE REPLED
BUT STILL NO ONE ATTEND THE COMPLAINT. AND THIS GYE MR, AMANNULLA GIVEN THE WORNG INFORMATION ONLY
THE PROBLEM NOT SOLVED, KINDLY ARRANGE THE PERSON AND SOLVE THE PROBLEM
KINDLY ARRANGE THE CALLS FOR THE SOLVE THE PROBLE,
PLEASE ADVICE THE SERVICE PEOPLE DO'NT CHEAT ANY ONE.
THANKING YOU
THUNGU ABDUL RAHUMAN
MOBILE[protected]
PAKKEER MOHAMED (HOME TOWN)
MOBILE - [protected]
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I want tell something, when i watch the service center in chennai where house ( anand service, puzhal) they are chatted lg, they told me when is working an LG LOG - 7 & dealer ( unit )A/C, all the A/C unit is regas charging, it is possible, pls take action, and pls chick the one year job shirt .
Plz do need full
ranjith
ranjith.[protected]@yahoo.co.in