[Resolved]  LG Window Ac 1.5 T — POOR AFTER SALES SERVICES & INSENSITIVE ATTITUDE OF LG SERVICES

Address:

Gautam Buddha Nagar, Uttar Pradesh

MISHANDLING OF WINDOW AC BY SERVOTAX, NOIDA–LG AUTHORIZED SERVICE CENTER

Despite of launching complaint on consumer complaints.in, LG SERVICE branch office has been dealing with me on the lines of extracting more money instead of penalizing the service center SERVOTAX,NOIDA for paying for the necessary repair/replacement cost of the compressor. The branch office is providing discounts on the new compressor or new AC instead of loading the cost of compressor on the service provider for it's replacement for which I will have to shell out more money. GOOD BUSINESS SENSE BUT POOR SERVICE BY LG.

No doubt that such strategic dealing with the service centres have led to deteriorating after sales services by LG.Good after sales services by LG have become a thing of past and has not been witnessed in last two years by me.BUYERS BEWARE...

It is to be mentioned that the approach of LG with regard to my complaint is negative and LG is trying to wash its hand from the poor services provided by the service center instead of penalizing them by replacing the compressor at their own cost. It is high time that LG services take a sensitive stand on the mishandling of my window AC sent to their authorized service center SERVOTAX, NOIDA for repairs after registering a series of complaints at LG customer care. I have been harassed mentally, physically and financially by LG for the last two months. In this connection, I would like to raise the following questions on the consumer protection and its rights:

The compressor of my AC was working fine when SERVOTAX, NOIDA took it away for capacitor change after a blast in AC. Later on, when they returned the same on 22.08.11, it had failed in their shop. The AC was drawing more current and the same was informed to LG service center vide complaint number RNA[protected] dated 23.08.11. With your swift services, they could collect it on 28.08.11 from my house and declare on 05.09.11 telephonically that the compressor has failed. Please note the quality of your service.

A blast had occurred in my AC after the gas was refilled by SERVOTAX, NOIDA due to left out moisture which could have been dangerous for our family. The blast had occurred on the night when AC was delivered to me with refilled gas. The same was telephonically informed to SERVOTAX, NOIDA the next morning, they again promised to collect the AC. Please refer my complaint number RNA[protected] dated 09.08.11 in this regard. Please note the quality of your service.

The gas was refilled as the gas had leaked on the second day of filling the gas by SERVOTAX, NOIDA and delivering it to me. Please refer my earlier complaints RNA[protected] DATED 19.07.11 AND RNA[protected] dated 21.07.11 in this regard. Please note the quality of your service.

When my AC was taken for refilling, the louvers were in working condition and there was no misalignment of the temperature knob. Now it has both the problems. Please note the quality of your service.

Please note that my AC is still with SERVOTAX, NOIDA for the last two months and I am left to suffer in the hot and humid weather because of none other than your esteemed authorized serice center. Please note the quality of your service.

Please explain how as a customer I am responsible for any of the above faults in the window AC and why should I pay for any repairs to be carried out in my AC for making it working. Please note your sensitivity towards the customer complaints.

Despite of all the above, you have sided with SERVOTAX, NOIDA and have taken a loyal consumer for a ride. No action has been taken by you against them and return my AC in working condition to me after accepting the mistakes at your end.

Due to all the above, the scrap value of my working AC has reduced to zero only because I got it serviced through LG. My complaints dated 19.07.11, 21.07.11, 29.07.11, 03.08.11, 09.08.11 and 23.08.11 tells about the series of problems I have faced after SERVOTAX started repairing my AC.

It is really shameful that LG as a big corporate group have failed to bring justice to their loyal customers and have in turn sided with the poor service provider like SERVOTAX, NOIDA. The quality of good services provided by them is quite evident from the above.

You are once again requested to look into the woes of your customer and bring justice to me.