Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

MTNL Land line (Broadband) — MTNL Land line is not working

Hi,

My MTNL Land line number is 29945237 and it’s disconnected from last one week, please look into it and for any further clarification, please call me at my mobile number +91-[protected]

Thanks,
Syed
+91-[protected]

MTNL — Phone not working since last 2 days

My phone no. 24319833 is not working since yesterday morning. We can hear the ringing one of incoming call but the same doesn't get conmnnected. There is no dial tone also but a humming sound. I registered the complaint yesterday but no response.

MTNL — SMS from REALITY

Dear Sir,

Despite Do not call Registry, I am getting unwanted calls/messages. One of such sms has been received from "Reality" from [protected]. I got this sms on 18th Sept, 09.

Though I am not aware of the procedure for this complaint, I could get this way through internet.
Request to compensate me for the same and to discourage such marketers.

Regards

Amarjeet

MTNL Broadband — mtnl broadband not working from one year

mtnl broadband not working .given complaints many times to mtnl. but no ressponceat all.please help me.

MTNL Broadband — Broadband Not Working

I have been facing a lot of issue with this MTNL connection . My broad band is not working since last one month. It gets disconnected after every 2 minutes. I have reported this complaint several times but no resolution provided . My latest complaint number for this is 78423 (4th- Aug- 2010) . I land line phone[protected] is also not working since last week . I have also registered this complaint (1272 on 4th-Aug-2010) and it is also not resolved till now.

Kindly take the appropriate action.

mtnl landline and broadband — misled by the employee

respected sir,
i got a land line phone connection with broadband service of MTNL.
now the problems are
1. i chose a plan of 599 monthly rental in which they promised me to provide speed about 512kbps(according to the scheme) but they are providing me the speed about 256kbps and chrging the money for 512kbps speed.
2. its about lanline connection,i went to them for landline connection,i asked them what is the requirement for the landline connection,they said u have to submit 500 advanced thats it
and according to your plan your monthly bill is about 599+10.3% (service tax)+75(monthly modem charge)
which is about 750 i agreed with this,But now thay sent me a bill of about 2600 and said this is the installation charge for phone and modem.
i was misled by them thay didnt inform me about that
please take a suitable action on them and give me some solution
thanking you
dhiraj kumar

mtnl landline and broadband — Landline and Broadband not working

Hi,

My telephone number is 22451935 and i am facing issue with my landline as well as broadband connection.My landline is dead now.Earlier when it was working there is lot of disturbance in the line and due to that my broadband link light keep on coming on/off and due to that i am unable to surf the net.

I log many complaints till now even to DGM and Area Manager (Luxmi Nagar) office but no luck.Area manager never picks the phone (even landline and mobile).

Please help me to get the issue rectified on top priority basis

Thanks
Vikas

MTNL — BROADBAND AND LANDLINE

[protected] I AM VERY DISAPPOINTED WITH THE MTNL SERVICES .BROADBAND IS NOT WORKING SINCE LAST 2 WEEKS ,MANY TIMES I HAVE MADE THE COMPLAINT BUT NO ACTION TAKEN FROM MTNL NOT ONLY THIS TIME WHENEVER PROBLEM IS RISING MTNL TAKING MORE THAN 2 WEEKS TO RECTIFY THE PROBLEM

MTNL Delhi — Mobile No. Barring

My mobile Number Closed without asking any reason.

MTNL — someone call me

sir my name is rajinder sum one call me for 30264200 using abusive language .

please take action against them.my phone no is 27487774.i will be highly oblized if you do something for me.

rajinder babbar

[protected]

Join this facebook group and lets create a complaint group to be effective

link

http://www.facebook.com/home.php#!/home.php?sk=group_[protected]

MNP Mobile Number Portability India, complaints

MTNL Landline — MISGUIDEDNESS OF MTNL STAFF

[protected] I NEED TO DISCONNECT THIS TELEPHONE NO. DUE TO MIS BEHAVE OF MTNL STAFF

MTNL — Not taking any action about new connections

We applied for a connection of MTNL landline VOIP connection, They told us about charges, and takes 500 service charge of new connection, and given us time of 1week but they are not taking any action after 2 weeks of applied time. we talk to S.D.O MR.SATPAL of MTNL, He said to us we have no wires for your area, they are giving us a time of 2 months, and not returning our money Rs.500.Please do something for this.

I am kartik from New delhi Begam pur 110086.

My phone number is 25951168. For last 3 months my bill is not come my house. So we pay more amount. So urgently take a strong step and solve the problem. Vill rasulpur P.O. Rani Khera Delhi 110081

Sir, I want to draw your kind attention toward our great problem. This problem is about my bill is not come in my house for last 3 months.My phone number is 25951168. So i request you to look into the matter and take the step urgently and give me a peacefull life
Thankyou

Hello,

With reference to my previous complaint on a new connection application that I have put forward on Friday, May 10th 2013 in the evening, I got a surprise call from the MTNL Department which was to confirm my Residential Address (where the MTNL Delhi Land-line was to be connected). I readily confirmed my address and the caller confirmed that there was actually some confusion regarding the address which was eventually delaying the connection.

The next day, Saturday May 11th 2013 a lineman from MTNL Delhi came in and he too was trying to confirm the address where the MTNL Delhi Land-line was to be connected. He said that there was some misprinting in the Application Form that we have submitted and so they were not able to locate my house in my locality and had to cancel my application form. We confirmed that we have made no mistakes in writing the correct address on the application form and additionally we have furnished several supporting documents along with the Application Form.

After some time, the MTNL Delhi Lineman agreed to the fact that there must be a negligence shown by the Data Entry Staff at MTNL Delhi Office who might have made the mistake probably. Along with the fact he also was trying to convince me saying that there was a significant mistake made in entering my Contact Number as well which eventually resulted in cancellation of my Application Form previously. But the fact was that I just received a call the previous day on my Cell Phone which was also made by the MTNL Department itself.

The MTNL Lineman again re-confirmed my Cell Phone number and address and left for the day saying that the Connection Equipments had not yet arrived and once it arrived he will come and connect the Landline Phone. He promised to come the next day and asked me to wait. They will himself come and connect the phone at my house. When he was leaving for te day, We even tried to take his contact number for future reference but he trickily refused to give it. After that I haven't heard from them as yet and not sure how long is it going to take again. It has been too long for MTNL Delhi !!!

O hereby appeal for an urgent help out here. I desperately need someone to take some action towards this so that I could get the MTNL Landline connection successfully installed at my house within a few days.

I hope to meet your kind attention at the earliest. Please make a note of the Application Details as provided below.

Application No : 53269462
Connection Plan : PLAN 180 (LAND LINE)
Connection Tariff : Rs 500
Application Date : 22/04/2013
Connection Area : West Delhi

Thanks and Regards,
Debopriya Guha Naskar

MTNL — cheater mtnl

i hv recently joined internet service with mtnl before 5 days back ...now the problem is its disconnet frequently
i have broadband connection 149 plan. when i started internet, frequently disconnect. pls. check...made complaints several times but all in vain kindly manage them...

MTNL — bogus bill

in the march month bill they charged me rs 472/- .i m asking the company to furnish roaming since last two months but all efforts in vain. i paid the bill already beacuse of disconnection.

who can help me.

regards
manish singh

MTNL Broadband — Mislead and fraud

My father Dr.Ashwin Joshi had booked for broadband internet to the MTNL broadband service and we had taken a plan of 699 rupees and unlimited usage. After 2 years, that is in 2004, one of the executive from the MTNL broadband service came to our house and said that the plan that we had taken was cancelled. Thus they gave us an option of a plan where we have to pay 399 Rupees per month and the usage would be unlimited and we'll not have to pay any additional charges for their instrument usage and internet usage. They did not show us any paper having the terms and conditions and they misguided us about the plan and from since next month, in the bills, it was stated the plan was limited and they also charged the router rent per month. We tried telling the executives about this but they never listened. Once the usage of the internet went a bit high... And because of that, in the month of March, 2009, the bill came for 20,000 Rupees and for the month of April,2009, the bill came for 8,000 Rupees approximately... We tried to consult with the MTNL broadband executives about the issue but they forced us to pay the bill...

This is the case of clear FRAUD. one- they did not inform us about the terms and conditions properly. Two- they lied about the amount that they were going to charge, Three- they never considered our complaints and never guided us upon anything on the issues that we were facing. Four- the executives were too rude to us in giving us any information.

We being consumers, have full right to obtain the basic and necessary information for the service that we are paying. As being consumer, this is our right to ask questions and they'll have to answer us as we pay them. If we do not get that and if we are being cheated and looted for money, it's not fair.

We have faith in the government and Indian Consumer Forum service and we expect you to take this complaint seriously and take the strict measures on this company..

I found that though i have an unlimited plan and i am supposed to be getting a speed of 384 kbps i recieve only a speed of 40 kbps [at its peak point].
I tried calling the helpline, but he told me that we are supposed to get a good speed in the begining and then it is supposed to drop down to 1/8th if the deserved speed.
Strangely, i wasnt informed of this before i bought my package.

MTNL and Myway — Cheating

Myway approached me through MTNL for IPTV connection and took cheque for Rs. 2000.00 as security deposit on 29.09.2009. Since then more than 50 complaints have been lodged regarding picture freezing, remote not working, no sound, USB port dysfunctional, non streaming of several promised channels. It appears that MTNL has colluded with Myway company for cheating customers since both these companies are utterly incompetent in providing IPTV services with any reliability whatsoever. Since, monthly payments are being taken by MTNL - a PSU - for providing IPTV services, matter through your forum be escalated for taking to task government/quasi government officers involved in this racket. In the meantime, all customers be given option to lodge their complaints via email to an independent nodal officer who has to acknowledge receipt of complaints.

MTNL — complaint of bil

Sir I am having mtnl post paid dolphin connection for more than five years I am having one india roaming plan in which mtnl offerd me 500 free min incoming on roaming but in my previous month bill mtnl charged the incoming calls on roaming. Sir my mob no is [protected] kindly look in the matter .

Internet Connection — Connection Failure

The connection is failed after making the payment. The collection boy came home and collected the payment, there starts the problem. Even after having a relative working for the Company We could not move the anatomy of people in Airtel. Good show. If the intention is to have money without providing the services better advertise the same.

Is there any hope for getting the connection ready. Respond if any mail box receives this complaint.

Personal — Net Connection Failure

I have got MTNL Triband connection installed on my residence Phone no. 23842720 last week and am shocked to see their SERVER failures.

The Broadband connection does not work for more than 10-15 minutes at a stretch and failes to connect.
When, I complained at 1504, they just booked the complaint and the Line man-who came to attend the next day-shockingly informed that-` MTNL to Aap janatey hi hain- Server to break down mein rahte hain-Hum kya kar sakte hain' . In fact, I went for MTNL triband after facing hopeless response from Airtel Broad band-whose broad band connection is good but they are hopelessly bad in adminitrative control. They had failed to deliver the bills for the last 6 months inspite of my follow up and that is why, I thought of replacing Airtel with MTNL. Now, the MTNL line man himself suggeted that, I should retain Airtel connection if I want un-iteruppted service on net.

MTNL hai to bilkul sahi nahin hai- Will you do some thing to mean what you claim- MTNL hai to sahi hai??

I have MTNL connection since over a year (Telephone no.[protected], but I was never connected properly. It gets disconnect within a few minutes or seconds after connecting to server.
I had registered so many complaints on 1504 and other mobile no. (Mr. G.P. Singh [protected] and Mr. S.K. Shukla 20594233 and so on) but I never got a solution. After registering so many complaints on 1504 no body visits to my place and even no one calls at my phone no. and complaint get closed.
I am paying monthly bills of Rs. 800.00 to 900.00 for a worse connection. In short I am fedup with this service.

internet connection slow and keeps on disconnecting
I have connection with 256kbps unlimited plan and the speed for first few months was around 150kbps and now it doesnot cross more than 25 kbps and also the connection keeps on disconnecting. The service is all time worse.

It seems that MTNL has given good speed for few months to attract the users and then they are not listenning to complaints.My speed has been reduced from 200kb/s to 20 kb/s since 1st December 2008. I have called 1504 dozen times but the call next day and say your problem will get corrected in next 24 hours, but only god knows when those 24 hour will come. Besides that i have done e-mails and talked to call centre guys they only say "What we can do, we only do the e-mails for problem".Someone should report this in consumer court.

My telephone number is 25099120

MTNL Broadband — mtnl broadband connection problem

i apply for mtnl connection.till they not provid me connection.every day they said.after two day u will found your connection.they waste my lot of time for waiting internet connection.

MTNL Broadband — CONNECTIVITY PROBLEM

Dear Concerned,
Feb up of registering complaints at MTNL call centre since past 2-3 months, i have to approach this site. Almost every time when internet was needed the most, there was a connectivity problem. I approached number of times MTNL call centre but the support which i got was not sufficient enough to cater to my problem . They replaced my modem/router initialy but my problem persisted.
Light at the link button of the router keeps on blinking. When asked the cause of this occurence they told it to be the problem of line, which is still unsolved.
Please help me to get a solution
Regards
Rohit Manchanda
Land Line No : 26526235
Consumer No : [protected]

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Broadband is not working.
Tel No.[protected]

Broadband Connection — Connection Speed

User ID:[protected]

Number of complaint ID's
ivr[protected]
ivr[protected]
ivr[protected]
[protected]
[protected]

But still the issue persist please call me on [protected]

Dear Sir / Mam
Fed up of registering complaints at MTNL call centre since past 1 months, i have to approach this site. Almost every time when internet was needed the most, there was a connectivity problem. I approached number of times MTNL call centre but the support which i got was not sufficient enough to cater to my problem .

Light at the link button of the router keeps on blinking. but there is frequent disconnection. and

speed is only 500 kbps where as I pay for 100 mbps montly bill of nearly 1100/-

Please help me to get a solution
SEE ATTCHMENT showing speed test using MTNL test only... Regards
R B S Narayana
Land Line No : 28313844 Mumbai
Consumer No : [protected]

I have not been receiving the the wifi connection on any of my wifi device and on calling the customer service at 1504 I was given the complaint no. as 7441 . 5 days later I called again early morning the lady at the other end sounded to be customer centric. She told me to reset ip address which I did so. However she kept my call on hold and I could hear all the back gound sound of tea sharing and days planning but nobody seemed to be attending customer. I called back again, this time I told the a diff lady about the conduct of previous representative, she said " Aisa ho hi nahi sakta, subah subah hum yahan tmepass karne ko nahi baithe hai." she also added that "aap ko jis ko bolna hai boldo" I was taken abck by such a rude behaviour.
tel No. 27540817
later complaint no. gvn is 2446

Dear Sir,

We have a MTNL Connection and it is not working from 27th Nov 08 Please help in this regard as it is urgent.

Detail as follows

Telephone No: 26652625
Complaint No: 429
Address: D-66, Harswaroop Colony, Fatehpur Beri,
New Delhi-110074

Most regret fully i have to say that when 2 day i called up on this no. some person name Ajay pal, the owner of STD Shop picked up the phone.

Please look in to the matter & do the needful, as i have been suffering just bcoz of negligence of your people.

regards

mahinder Singh Nayal

MTNL INTERNET — INTERNET NOT WORKING

I am old customer of MTNL Mumbai since 1995. taken Internet connection on my landline no 27541595 about 3 years back. Internet is not connecting most of the time, it is hardly working 6-7 days in a month. MTNL is just selling the product, not giving after sale service, Only propmpt service which i find is sending the bills on time. need solution

MTNL — telephone not working

my telephone not working at the moment my telephone number is 26797503 pls attened urgently

I agree with the Amarjit Singh Arora I have just taken a new MTNL internet connection after having used You Telecom for many years but from the day it has been installed it does not work, several complaints and they call back to say your complaint is resolved MTNL is the worst service provider worse than You Telecom..


MTNL is just taking its subscribers for a ride with bad after sales service bad infrastructure, and imagine instead of a technician it is the linesman who will solve your problem.

MTNL Sucks
Firoze Shakir
Photographer No 1

tel 26514261

MTNL — telephone not working

i have registered a compliant for my mtnl no.25949941 on 7th june but till date my no. is nt working the compliant no given to me is .

m.phone — missing phone

Subject: COMPLAINT AGAINST MISSING ITEMS FROM MY COURIER
SIR,

WE HAVE RECEIVED A COURIER FROM FIRST FLIGHT C.O.NO. W[protected]RUDARPUR)

THERE ARE TWO MOBILE MISSING FROM MY COURIER.


I WILL REQUIEST TO YOU PLEASE FIND AND DELIVER TO ME.

THANKS

SANJAY VERMA [protected]
B-66,
SEC-57

MTNL/Internet — Internet Problem

Sir,
Mene Mtnl Ka New Connection Lagvaya Tha Internet Use Ke Liye Jiska Monthly Rent 599.00 Hai Jiska Landline No [protected] Hai Jiska Internet Connection 23/03/2009 Se Sahi Nahi Chal Raha Hai Jiski Complaint Karva Karva Kar Me Thak Chuka Hu Lekin Koi Response Nahi Mila Ab Aap Bataye Me Kya Karoo

to mtnl — internet speed

i was usng 2 gb 399 plan and the download speed was coming around 220-245 kbps but when i changed to unlimited combo 599 it reduced to 26 kbps i want to know whether this would be highest speed or not .will it be higher if i used 599 unlimited .reply me and plz help me adjust/higher the speed thanks for viewing

MTNL INTERNET — speed of internet

in a mtnl broadband
plan : 495 unlimited
speed offer : 320kbps
but they not give me more then 30 kbps and it's not a fix , many times speed is almost 1 kbps only , i complain to mtnl office(were server) but in all they not give me proper reply , they only tell me in unlimited they not give speed and also many customer had problem like that ,when i asked about speed on that plan ans is 320 kbps .but when i say download speed is only 1 kbps to 25 kbps,they just argue.but not tell exact speed.

I am using broadband of MTNL but they are giving most useless and lousy service, and the download is totally slow and unbearable. even they send heavy bill with no details and if you complain they say first pay bill and once you pay bill they do not reply to your complaint and send another bill again of heavy amount and if you complain of both bills they say first pay the last bill and then they again send big bill without usage. Please be careful of such bills and all must raise voice or else the bills will come inflated and you have to go on making payment. Now I am left with no option to stop their services for ever. But they say we will not stop your services and you need to come here and give us in writing for it etc, whereas to start the service or change the plan etc they accept the request on phone and for stopping they say will not stop. Somebody please help us from such inflated bills

MTNL — internet speed

dear,
Mtnl internet speed is not enough and i have complain in the mtnl office about about five times and they are not taking any action on this problem
my mtnl number is 25547349

Broadband — Static I.P

We have applied for Static I.P. about one month back. But sorry to inform that till date our static I.P has not been provided by the concerned agent. The name of the agent Mr, Sanjay and His mobile No: is [protected], he is located at Hyderabad. due to the same our transaction for the past one month have been stopped. we are very much fed up with the services provided by your various web sotres. We are regularly in touch with the agent. but since 10days there is no response and he switched off his mobile. we are very much in trouble.