Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

Dear MTNL Team,
i have rechage 175rs. last month, but 1 month will be complete 27th mar 2013. but my query not resolved. i m cuntinues call to customer care for 3g network on my area. further no action taken by your team. please help for the same. my add- nathu pura, burari, delhi-110084.
our location tower not woking. reuired maintainance.
finally my 3g recharge gone waist. finally i dicied portable my number mtnl to other network. i am really impressed with mtnl but 3g service very bad. poor.
thnaks,

Ravinder Sharma
IT Admin

In Short:

I am using MTNL's 3G Data Plan on number [protected] with my Data Card, and i am not getting appropriate speed. My speed is around 0.3-0.5 Mbps at all times. Plan was activated on 24th Jan, and since that day i have been complaining MTNL but the issue has not been resolved yet.


Description:

I am using Rs. 4500/- 3G DATA PLAN, with Micromax MMX400R 3G to WiFi Router. I have been getting 3G speeds as low as 0.3 Mbps. Since last 2 months I'm registering complaints, sending Emails and calling different persons to get my problem resolved.

I have to wait for minutes for even Google to load. 1 Mb file takes hours to download. YouTube videos never ever load even at 240 pix.

Have sent many emails to Mr. A. K. Garg, Mr. Kuldeep Singh, MTNL Customer Care, and many officials of my area and my city.
There are innumerable complaints registered through [protected]. Each time i call them, they issue a new complaint and promise that i will receive a call the next day, which never has happened ever. Mr. Kuldeep Singh, Technical Director, promised me that he will look into the matter, but its more than a week since he said those words. Now whenever i call him, some lady says this is the wrong number.

ARE YOU GUYS EVER GONNA RESOLVE MY COMPLAINT? WILL YOU RESOLVE AFTER MY 6 MONTHS DATA PLAN PERIOD?

I don't care about my speed. All i want is high speed browsing, instant video playback on YouTube and on other sites, fast downloads, instant video calling.


-Mukesh Gupta
112, BALCO Apartments
58, I. P. Extension,
East Delhi, Delhi-92

#[protected]

This is regarding MTNL's Bill dated 13.3.2013 for Telephone No.[protected]CA No.[protected]). On 14.3.2013 I paid the bill online through my HDFC Bank Credit Card. Upon inquiry from HDFC I have been told that MTNL has claimed Rs.1059.24 from HDFC on 15.3.2013 vide Ref. No.077387. But MTNL is still showing this bill as UNPAID. I called MTNL on general number. They gave me a number of the area manager 25390955. This number keeps ringing and nobody picks it up. Please look into the matter and credit the payment to my account.

Mahendra Kumar
Mobile No.[protected]
25.3.2013

I tried to pay landline telephone bill of telephone number 28400009 by credit card. i received the message about debiting sum of Rs. 2753/- but thereafter billing transaction showed "sorry unable to process the transaction.Please contact us at Contact [protected]@billdesk.com. for any queries." The question is whether my biller has received the amount and whether said amount is credited to my account against the bill?

My Landline is down from 8 MAR 2013 i am logging complaints daily...but nobody is hearing....area manager not responding...grevience cell only says it will be resolved in tomorrow...form last 4 days...dont know they are dong job or passing time. Loged complaints gets automatically resolved in 1 day on 198 automated service.

Also their mailboxes are full so no use of sending mails.

I will not pay for the billing till the phone is down.




Thanks
Abhishek



On Fri, Mar 15, 2013 at 9:09 PM, Abhishek Mishra <[protected]@gmail.com> wrote:

Can any one of you revert as my landline + broadband is down from 8 Mar 2013 and even after multiple comlaints not been resolved.



On Thu, Mar 14, 2013 at 5:50 AM, Abhishek Mishra <[protected]@gmail.com> wrote:

Can u look into below mail as my landline 28086375 is down from last 1
week, 3 complaints logged which are automatically resolved without any
solution.
Thanks

[protected] Forwarded message[protected]
From: Abhishek Mishra <[protected]@gmail.com>
Date: Tue, 12 Mar 2013 22:14:22 +0530
Subject: Telephone fault not attended..even afer 3 complaints
To: [protected]@bol.net.in, feedback.[protected]@bol.net.in

Hi,

My landline with broadband is down since 8/Mar/2013 and nobody attended the
call.

I have made 3 complaints and all are resolved from your end while nobody
attended the call.

Also i need details who has attended the complaints from your end.

Can you provide the applete officer/public grieviance email id to escalate
further.

Also your public grievance cell link not workding????? CLICK HERE FOR
PUBLIC GRIEVANCE CELL <http://delhi.mtnl.net.in/customer/zone.htm>


My Number:

Faulty Landline no: 28086375

My contact details: 98992*****.

--
Thanks/Brgds
Abhishek Mishra
98992*****



--
Thanks/Brgds
Abhishek Mishra




--
Thanks/Brgds
Abhishek Mishra



--
Thanks/Brgds
Abhishek Mishra

Hi,

I have Trump connection (Number: [protected]) & on 8th March 2013 I got message about deduction of Rs 99 for some Hungama service.
Eventhough I have not sent any request for Hungama service activation then also MTNL deduct money from my account.
Also i have logged complaint through customer care but there is no such action against my complaint from friday i.e. from 8th March i am continously calling to customer care of MTNL but they are not responding well just each time they are giving reason like Technical team will call me back.

But i don't want any technical team call .....i just want my deduction (Rs 99) back which are wrongly deducted....
Hopefully there will be action against my complaint....

BR//
Harshada

dear sir
my name is rohit gupta my mtnl telephone number is 22004439.
my broad band was not working since last two month..i am just complaining many time in branch office and there is no replied come from him .they are make me fool .i am just tiered for complaining regularly .if the mtnl are not give coustomer satisfaction ,then have to close there company .please do something
thanks my contact no [protected]

DEAR SIR PLEASE FORWARD MY COMPLIANT TO MTNL BROADBAND SERVICE
FROM DAY ONE TAKEN NEW CONNECTION OF MTNL BROADBAND INTERNET SERVICE I GOT VERY BAD SIGNAL WHEN I COMPLETE LINEMAN HE CHANGE THE WIRE BUT THE PROBLEM IS SAME THEN HE WAS TELLING MY WORK IS DONE KNOWN COMPLETE TO INTERNET BROADBAND MEN
THEN INTERNET MEN CAME TELLING ITS NOT OUR FAULT ITS LINEMAN COMPLIANT SO AGAIN I COMPLIANT BUT AGAIN SAME NO RESULT FROM MTNL
PLEASE HELP US
ABDULLA
OUR TELLPHONE NUMBER IS 24384648
PRABHADEVI MUMBAI

Hello,

This is a complaint regarding MTNL Broadband New Connection. Till date i have not recived any process from MTNL.

The details of the purchase product are mentioned below:

MTNL Customer Account is [protected].
Application Number: 73239292
Broadband Plan: 645 INR per month
Payment Number: SRK13004959
Date of Recipt: 11 Feb 2013

Purchased From: MTNL Business Associates
Agent Name: Mr. Raj Kumar
Agent Contact No.: [protected], [protected].

Paid Amount: 800 Ru. in Advance
My address is - D23, 3rd Floor, Pandav Nagar, New Delhi, 110092.

It is approximately 1 month ; i purchased the connection. Please provide the broadband connection.
Do let me know a confirm date of product delivery/installation.

Waiting for your reply.

Thanks.
With warm regards,
Ashish Chaturvedi
91-[protected]

Hello Sir,
My phone no. is 25186036. My plan is Freedom 800 Combo which not giving speed at night (2 mbps) as it is written in the plan during 11pm to 8am.
I've made many complaints some of their request no. are 6330000, 63300003, 63300046.
Pls help.

Thanking you.

Anil Kumar

Hello Everyone,


I purchased a new MTNL prepaid connection from a local shop close to my place, i was told by the reseller that it will be activated in a couple of days and it has been three weeks, the number has not been activated. I called 1508 which is the customer care number from where i was redirected to 1503 where someone answered and verified my documents. I was told by them that the number will be activated in a day or two but it was not. I have called in 1503 several times and they always redirect me to 1508 saying that it is pending from their end. Once i call 1508 they always say that it will be activated in a day and when i check the next day i get the same result. The worst part is when you call 1508, first the number is not reachable and then after trying for 10-15 times when you get sucess, the person answering the call would not talk to you properly and sometime will just hangup the call for no good reason.

Please help me out as i am really frustrated now. I dont undestand the point of customer service when there is no one to even greet you properly, forget the system glitches.

Please look into the issue.

Aseem Anand
Ph: [protected]

14/02/ 2013 complaint number 5772
16/02/2013 complaint number 9612
18/02/2013 complaint number 816

I am fed up making complaint every alternate day since my broad band service is not working . last month there were issues of low speed which when conveyed to SE of Juhu telephone exchange ( under which my number falls[protected] said he was helpless as the problem was from higher end.

Now there are problems of frequent disruption every 10 min due to which i am unable to browse Internet. The complaints raised go unattended and I am unable to understand the fact how they can issue new docket numbers if my problem has not been resolved.

I request you to look into the matter and get the problem resolved otherwise I will have no option but to disconnect the service and save myself from mental agony and stress it is causing me.

H. N. Shukla

sumit vasudev <[protected]@gmail.com>
12:51 PM (11 minutes ago)

to amrhn, gmrhn
Reminder...

Still no action taken and any Update from your Side.

Kindly Update What action You have taken Till Now.

Regards,
Sumit Vasudev
[protected]


On Tue, Feb 12, 2013 at 6:07 PM, sumit vasudev <[protected]@gmail.com> wrote:
Dear MTNL Area Manager/General Manager,

I have raised complaint for My Telephone is dead on 1st Feb 2013 with complaint No.: 24. I waited till 7th to get the issue resolve. Since no action taken from your side so have sent written complain in "MTNL Rohini Sector-3" office and received another complain No.:48977 ant till now nobody has visited to check the issue.

Let me know what action is taken by ur side. Bcz My phone work maximum 1 week in each month. rest of the time I just raise complain in MTNL for the issue and still also no action taken from your side.

I need a permanent solution for this issue. I am using this no. for more than 18 years and i don't want to change my no. If issue persist like this and no fruitful action taken from your side. I have no other option then changing the Telephone operator.

MTNL Connection Details

Telephone No.: 27522053
Customer No.: [protected]
Name & Address: Kanta Rani; G-29/128 Sector-3 Rohini, Delhi

Regards,
Sumit Vasudev
[protected]

From: Ramakanth Vishkarma <ramakanth.[protected]@yahoo.com>
To: "[protected]@bol.net.in" <[protected]@bol.net.in>; "[protected]@bol.net.in" <[protected]@bol.net.in>; "[protected]@bol.net.in" <[protected]@bol.net.in>
Cc: "[protected]@yahoo.com" <[protected]@yahoo.com>; "[protected]@hotmail.com" <[protected]@hotmail.com>; "[protected]@bol.net.in" <[protected]@bol.net.in>; "[protected]@bool.net.in" <[protected]@bool.net.in>; "[protected]@gmail.com" <[protected]@gmail.com>
Sent: Monday, 11 February 2013 11:27 PM
Subject: apange worker ko jubardusti transfer farm house mai wah worker jayda nahi chal saktha plz urgent action plz uska transfer d7 , d8 mai kardijiye flats mai vasantkunj

RAMAKANTH VISHKARMA
FATHER NAME PARSHURAM
MTNL CODE MZ NO - 16809
POST RM WA POSTING FARM HOUSE MAI DUTY DEYI HUE HAI JAAN BHOJKAR AAPANGAG WORKER KO VASANTKUNJ KE EXCHANGE NE PLZ URGENT ACTION
PHONE NO [protected]
JANAB JI AAPANANG WORKER KO FARMHOUSE MAI JARDUSTI DUTY KYO DE RAKHI USE BECHARYE AAPANG WORKER SE KISSYE KO KOI DUSHMANI HAI KYA JO USE FARMHOUSE MAI DAAL DIYA KYOKI WOH PHELE MASOODPUR MAI DUTY KAR RAHA THA FLATS KA KAM DEKTHA THA MAGAR USE FARMHOUSE MAI KYO BHEJA GAYA JAB EXCHANGE KO PATHA HAI KI WAH AAPANAG WORKER HAI . ISKO HARRASMENT KARNE KE LIYE EXCHANGE NE TRANSFER KIYA HAI . MAI AAPANG WORKER JAYDA BHAG DOHAD NAHI KAR SAKTHA HU PLZ MERA TRANSFER KIYA JAYE VASANTKUNJ D 7, D 8 MAI . PLZ AAP SE REQUEST HAI KI AAPANG WORKER KO SATIYE NAHI AAPKI ATHI KRIPYA HOGI MERE BACHEY APKO DUA DEYENGE JI PLZ JANAB JI HELP MI OR JISNE BHI MERA TRANSFER KIYA HO USE PER ACTION LIJIYE THANKING YOU JI

Hi,

I have submitted request for shifting of my MTNL Landline and WIFI Broadband connection on 19.01.13 at Chitra Vihar MTNL Sanchar Haat vide request # 7996 but till now I have not seen any response from MTNL in this regard.

Then I lodged the complaint on MTNL Online Complaints Section on 06.02.2013 and got complaint no. as 2292.

No action has been taken by MTNL and now it is more than 14 working days elapsed.

Request MTNL to take action or inform me.

Thanking you,

Yours truly,

Naval Kishore Kalra
Delhi

Hello All,

I am following up with MTNL office sector -6 from more then a month but I am deeply hurted by the response and service, I just wanted to share my story and if anyone of you can provide me justice then I will be very grateful.

25th Dec 2012

I called up in MTNL customer care and book a connection for fixed line internet with phone instument , Plan was Rs 499/- Monthly with 4 Mbps unlimited internet plan. Also there was 500 rs off on Wifi modem so I opted Wife modem. Same day Mr. Harkesh Saini came to my house and collected all required documents with RS 500/- Instument charges.

I waited till 2 weeks and when didn't receive and responce then called up Mr Harkesh Saini ( who picked up document and Rs 500/- ) , He said there is some delay and suggested me to wait for one more week. I waited for one more week and then again called him , this time he said nothing is my hand you can go SEC-6 Rohni MTNL office at 10 AM and meet to SDO MR. Karar.

23rd Jan 2013

Finally I took half day from my office and reached to MTNL office sec-6 Rohini to meet SDO Mr. Karar at 10 AM in the morning , I waited till 11 Am but nobody turned up to SDO seat , approx 11 am someone suggested me to meet Mr P.S Dheer ( I am not aware what position he is holding ) and said he is a senior officer and he can help you.

Now I want everyone to focus on conversation held between me and Mr. P.S Dheer

me :- I expalined all things to Mr Dheer and I appreciate that he could listen to me.

Mr Dheer :- ok , I got your point and your connection is late because we done have phone instrument in our stock.

me :- ok , sir so when you will have instruments , I think you are a senior person and you should have update when you got all things.

during our conversaion Mr Dheer was getting calls on his mobile and landline and he was commiting and favouring regarding intalling new connection and I was surprise that he was saying to a lady that " Mam for you I can arrange phone instument , do not worry "

Mr Dheer :- Yes I have update and we will be receiving phone instument after April this year , next financial year.

It was shocking for me , as I had already paid Rs 500/- for phone instrument and I would not be getting it till April 2013.

me :- OH! , so it would be great if you can just start my internet services and later on when you have phone instrument you can provide it to me.

Mr Dheer :- ok , In this case you just write a letter to me , saying that you do not need phone intrument as of now and it can be provided to you on availability.

Me :- I said , OK and I wrote a letter then and there and gave it to Mr Dheer and requesting him to at least start my internet connection.

Mr Dheer :- we don't have cable in our stock as well,

Me :- so , what do you suggest sir , should I buy the cable and then come to you.

Mr Dheer :- I should not say this but if you can by the cable you own then I can ask the line man to come at your residence for giving connection to you.

Me :- I said OK , please give me phone number of line man and I will talk to him after arranging the cable.

Mr Dheer :- gave me telephone number of Line man ( Sanjeev ).

I called Sanjeev after coming out from MTNL office , He said to me that no need to buy cable , I have the cable I will come to your residence and complete the connection. He indicated me that rather then buying it give something to me.

Same day at 1 PM , Mr sanjeev came to my house and install the cable ( with karcha pani ) and said in couple of days someone will come to you to install modem , he also shared my number in the evening time[protected].


24th Jan 2013


Aprox 4 Pm I received a call from MTNL and person was claiming that he is SDO calling from Sec-6 office rohini , he gave me mobile number of Mr. Brijanand ( J E ) and asked me to collect my modem on Sunday ( 27th Jan 2013 ) after coordinating with Mr Brijanand.

27th Jan 2013

I called up Mr Brijanand at 10 AM and he asked me to come at sec-6 at 11 AM , I also explaned my pain to him but all in vain, I reached at MTNL SEC-6 Rohini office sharp at 11 AM and again called up him , he was on the way and reached to office at 11:30 AM.

I asked for modem , he gave me normal modem then I said him that I requested for Wifi modem during my internet application to MTNL. he said probably some clerical mistake and suggested me to give a application and issued me modem with required cables.

I came to home and installed it but internet was not working.

28th Jan 2013.

I called up Mr Brijanand and explained the problem again , he said check if dial tone is coming or not. I said that instrument was not provided to me then how can I check the dial tone. He suggested me to check with my neighbours if they can provide me the instrument for a while.

I could arrange the phone with one of my neighbour and tested but there was not dialtone , so again called up Mr Brijanand and confirmed him back that there is not dialtone. He said this is the problem and said that now line man will check this.

29th Jan 2013.

Line men came to my residence and fixed the dial tone issue , but net was not working becuase DSL light on the modem was continously blinking. I called up Mr Brijanand approx 20 times but he didn't picked up my phone.

Then I called up [protected] ( customer care ) and asked for help , customer care representive said if you don't have phone instrument then no help can be provided remotely but he raised a ticket for DSL light and said some one will check soon ( Ticket number :[protected].

Also one information was shared with me by customer care executive that you billing has already been started from last 1 week. I was shocked as my internet was not working , no phone instrument was provided to me but billing was started from back end.

Just after raising the ticket , when I checked the modem DSL light was stable , I was very happy and tried on my laptop , found the internet was working. but my happiness could remain with me only for 10 mins , as after 10 mins DSL light again strated blinking.

30th Jan 2013

In the morning time , I received a call from Mr Brijanand I explained all things to hime then he said speed need to be decreased ( no logic behind it ). I have decreased your speed to 512 KPBS after coordinating with NOC team and it seems it need to be decreased further and then only your internet would start working. I couldn't understand all these things but only requested him to start my internet connection at least.

I waited till middle of the day but internet was not working so again Approx 1:30 Pm , I personally visited to MTNL Sec-6 Rohini and met with Mr. Brijanand .He said wait till 4-5 PM after then my internet will start working, after waiting 5 PM when internet was not working , I again called up Mr Brijanand but he didn't picked up my phone.

Finally I again called up in customer care to follow up on my earlier ticket number , but he said no action has been taken yet and gave me new follow up ticket number :[protected].

Till now my internet is not working and no phone instrument has been provided to me.

There are few things on which I want action and help if anyone can come forward and provide justice to me , else I am planning to take some serious legal action.

Why connection was booked if MTNL is not having sufficient inventory.
Why I was asked to purchange wire for my connection by senior officer of MTNL ( I have recording of it ) and when I confirmed from Line Men , he said no need to buy the cable and asked for some SEWA.
Why I have been provided OLD Modem , ( Modem provided to me by Mr. Brijanand is old modem and when I objected it then he said you need not to worry MTNL is responsible for changing modem in case if it is faulty and as of now we have this modem in our stock , no new modem)
Why Mr, Brijanad is saying to reduce my connection speed , if this is the case the why MTNL is having RS 499/- plan with 4 MBPS speed.
Why I hadto go and collect modem , MTNL engineer should visit my residence to install modem and guide me with usage.
Why my internet is not working till now.
When I will be getting my telephone instrument.
Many more but just wanted to say that I could have easily opted for other service provider rather then writing this long mail to all of you but I just wanted to make you everyone aware that this is happening with me and I am raising it , not sure how many customer would have opted for other providers after getting so much frustration from MTNL.

Please help me if you can.

Thanks and Regards,
Lalit Kaushik
Mob :- [protected]
MTNL nubmer ( Don't have instrument for this number ) :[protected]

My MTNL telephone (Number[protected], Name and Billing address -VIJAY KUMAR JOHARI,226 4TH FLR JAGRITI ENCLAVE,DELHI-110092) connection not working properly since past 5 months, there is complete noise disturbance in the line and we cant even complaint on the helpline number and the bill is being issued without any usage.This disturbance is causing so inconvenience to us from such a long time and this problem happens every year but this time it has reached heights 5MONTHS IS MY OUTSTANDING AND THERE IS STILL NO INQUIRY FROM COMPANY REGARDING BILL.
I want the action for the same, my contact number -[protected]

Respect Sir ,
This is in reference to various calls made to the departments of exchange and sanchar haat and 1504 . The details of the harassment faced by me is as follows :

1. I had applied for connection of triband broadband on 21 dec 2012 and my connection was installed in the following week.
2. The broadband was activated with the 499 combo plan on 29th of the december.
3. I was able to use the broadband well till 10th of january , after which it stopped working. I made complaints on 1504 where they suggested that line was down and the services shal be resumed in a day or two. After the complaint was not adressed I made complaints 3 times in coming ten days.
4. On 23 january I received the call from 27010163 that my broadband is not activated and one india plan has been activated on my number effective 10 january.
5. I spoke on 27922900 , 27011111 , 1500 among other numbers. They suggested they could do nothing about the issue . I requested all senior managers and even the on duty supervisor on 1500 to provide me proof of having given a request for change of plan , nobody was able to furnish any details or evidence.
6. Because of the negligence on part of the authorities I have been facing harassment and have resulted in suffering of my business as I have not been able to co ordinate on emails or use web.

I hereby requested you as being reasonable officers the following:
1. To look into the matter and restore the 499 plan.
2. To waiver the rent or charges incurred between 10 january and the date of restoration of broadband.
3. To punish the concerned person for this grave negligience.

Regards,
Pulkit Jindal B.A.L.L.B

For

Ashok kumar
215 , Top floor , tarun enclave
Pitampura 110034

[protected]

Sir, my MTNL land line with internet facility (telephone number[protected] is non functional for the past six months. I have been paying the bill for the dead phone religiously. My complaints have not been heard even after so many complaints. Kindly do the needful.
Best regards,
DR. N. SRIDHARAN
FLAT NO. 5,
SPA RESIDENTIAL COMPLEX,
NEW FRIENDS COLONY
NEW DELHI - 110 065

I am using mtnl prepaid telecom service and also using the 3g service provided by mtnl mumbai network.

Very often it is noticed that the 3g service provided by mtnl mumbai is of very poor service and very unreliable and often gets disconnected and i am suffereing serious loss in my transactions.

I have been paying a lot for the 3g service, whereas i am not able to get good and reliable service from the provider.

Kindly take action to rectify the above issue of 3g service of mtnl in mumbai area.