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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

1.6
Last updated Mar 28, 2024
Complaints 2905
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1975
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Mahanagar Telephone Nigam [MTNL]
Customer Service Contacts

Mahanagar Telephone Nigam [MTNL] Phone Numbers

Phone
+91 98 6811 2345
145
81
+91 11 2431 0212
45
31
+91 11 2335 6666
41
39

View more phone numbers

Mobile
+91 11 2332 7225
42
33
Fax
+91 11 2335 7777

Mahanagar Telephone Nigam [MTNL] Website

Mahanagar Telephone Nigam [MTNL] Head Office Address

5th Floor, Mahanagar Doorsanchar Sadan, 9, CGO Complex, Lodhi Road
New Delhi
New Delhi District
Delhi
India
110003

Mahanagar Telephone Nigam [MTNL] reviews & complaints page 94

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A
Aseem Anand
from Mumbai, Maharashtra
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Number activation

Address:West Delhi, Delhi

Hello Everyone,


I purchased a new MTNL prepaid connection from a local shop close to my place, i was told by the reseller that it will be activated in a couple of days and it has been three weeks, the number has not been activated. I called 1508 which is the customer care number from where i was redirected to 1503 where someone answered and verified my documents. I was told by them that the number will be activated...
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nikhil_shukla2005
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Frequent disruptions or no connection at all

Address:Mumbai Suburban, Maharashtra

14/02/ 2013 complaint number 5772
16/02/2013 complaint number 9612
18/02/2013 complaint number 816

I am fed up making complaint every alternate day since my broad band service is not working . last month there were issues of low speed which when conveyed to SE of Juhu telephone exchange ( under which my number falls[protected] said he was helpless as the problem was from higher end.

Now...
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S
Sumit.Vasudev
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No Action taken for Complaint Raised for Land Line

Address:North West Delhi, Delhi

sumit vasudev <[protected]@gmail.com>
12:51 PM (11 minutes ago)

to amrhn, gmrhn
Reminder...

Still no action taken and any Update from your Side.

Kindly Update What action You have taken Till Now.

Regards,
Sumit Vasudev
[protected]


On Tue, Feb 12, 2013 at 6:07 PM, sumit vasudev <[protected]@gmail.com> wrote:
Dear...
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D
dhiraj gupta1
from delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

AAPANG WORKER HARRASMENT

Address:South West Delhi, Delhi

From: Ramakanth Vishkarma <ramakanth.[protected]@yahoo.com>
To: "[protected]@bol.net.in" <[protected]@bol.net.in>; "[protected]@bol.net.in" <[protected]@bol.net.in>; "[protected]@bol.net.in" <[protected]@bol.net.in>
Cc: "[protected]@yahoo.com" <[protected]@yahoo.com>; "[protected]@hotmail.com" <[protected]@hotmail.com>; "[protected]@bol.net.in" <[protected]@bol.net.in>; "[protected]@bool.net.in"...
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NavalKalra
from Delhi, Delhi
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MTNL Shifting Not Done

Address:Delhi

Hi,

I have submitted request for shifting of my MTNL Landline and WIFI Broadband connection on 19.01.13 at Chitra Vihar MTNL Sanchar Haat vide request # 7996 but till now I have not seen any response from MTNL in this regard.

Then I lodged the complaint on MTNL Online Complaints Section on 06.02.2013 and got complaint no. as 2292.

No action has been taken by MTNL and now it is more than 14 working...
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L
lalit.kaushik
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pathetic service , No connection even after one month of booking

Address:North West Delhi, Delhi

Hello All,

I am following up with MTNL office sector -6 from more then a month but I am deeply hurted by the response and service, I just wanted to share my story and if anyone of you can provide me justice then I will be very grateful.

25th Dec 2012

I called up in MTNL customer care and book a connection for fixed line internet with phone instument , Plan was Rs 499/- Monthly with 4 Mbps unlimited...
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A
ankitjohari
from Noida, Uttar Pradesh
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landline connection not working since 5 months and bill has been issued

Address:Delhi

My MTNL telephone (Number[protected], Name and Billing address -VIJAY KUMAR JOHARI,226 4TH FLR JAGRITI ENCLAVE,DELHI-110092) connection not working properly since past 5 months, there is complete noise disturbance in the line and we cant even complaint on the helpline number and the bill is being issued without any usage.This disturbance is causing so inconvenience to us from such a long time and this problem happens every year but this time...
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P
Pulkit Jindal
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harassment

Respect Sir ,
This is in reference to various calls made to the departments of exchange and sanchar haat and 1504 . The details of the harassment faced by me is as follows :

1. I had applied for connection of triband broadband on 21 dec 2012 and my connection was installed in the following week.
2. The broadband was activated with the 499 combo plan on 29th of the december.
3. I was able to use the broadband...
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S
srisottta
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non working phone

Address:South Delhi, Delhi

Sir, my MTNL land line with internet facility (telephone number[protected] is non functional for the past six months. I have been paying the bill for the dead phone religiously. My complaints have not been heard even after so many complaints. Kindly do the needful.
Best regards,
DR. N. SRIDHARAN
FLAT NO. 5,
SPA RESIDENTIAL COMPLEX,
NEW FRIENDS COLONY
NEW DELHI - 110 065...
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S
srisailamg
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Poor 3g service

Address:Maharashtra

I am using mtnl prepaid telecom service and also using the 3g service provided by mtnl mumbai network.

Very often it is noticed that the 3g service provided by mtnl mumbai is of very poor service and very unreliable and often gets disconnected and i am suffereing serious loss in my transactions.

I have been paying a lot for the 3g service, whereas i am not able to get good and reliable service from the provider.br...
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S
sunil76
from Mumbai, Maharashtra
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BALANCE DEDUCTION

Address:South Delhi, Delhi

An amount of Rs 30/- has been deducted from my account balance on 14 Jan 2013. When i complained to customer care firstly they were disconnect my call without any information. I repeated it again but response was same. After a long time they received my call and told me that you have send international sms. They deny to return my balance and even they did not give me a positive response. Please do the needful.

The number from...
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J
jeetu_nav
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Slow Connection

Address:South West Delhi, Delhi

Hi

This is to bring to your notice that I;ve been using MTNL 3G Jadoo. Earlier the speed of the connection was slow.

I've not been able to work due to the pathetic speed however it shows full network and reflects 4-5 tower but the sending speed and receiving speed is very slow. It shows a server name "Edge". Please take neccessary action to speed up the connection. My number is [protected].br...
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nikhil_shukla2005
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Low speed since 10 days

Address:Mumbai City, Maharashtra

I have not been getting the broadband speed as per my plan since last 10 days. According to my plan I should be getting speed near to 2mps ( at least near to it) but i am getting in range of 300 -500 kbps only.

My telphone number is 26609430 and fall under juhu telephone exchange .
Hina Shukla...
+1 photos
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brijeshsaini
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Line disturbance

Address:West Delhi, Delhi

Hi,

I have complaint about the loose connection and lots of noise disturban on of landline phone(MTNL) but engineer just fixed it for a time being after sometime it again getting same issue as it is.
I am not fade up off this type of issues. we have complaint about to change the wire from the main pool but nothing happen.
I have planning to get the broadband connection from the MTNL but I am not initiated because...
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R
rohit3120
from New Delhi, Delhi
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Wrong bill generated

Address:South West Delhi, Delhi

Hello Sir,
I'm Rohit.I changed my broadband plan from 999 combo to zero rental on 29th november, booking number : 48300165 . please check out my bill. Its of Rs 1611, I request you to kindly see into the matter. Wrong bill has been generated. The phone and modem are disconnected and not used at all.
Phone number : 25099297, ca: [protected].
I called 1500, frm there i came to know that the plan got changed...
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28361076
from New Delhi, Delhi
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Net not working properly

Address:West Delhi, Delhi

I have taken a Broadband connection from MTNL. My plan is TriB COMBO UL DATA-599.
Consumer No. is: [protected]
Phone No. is: 28361076
Name: Pradeep
But from the starting of my connection I am getting 150-200 kbps speed. I already make a complaint on 1504 customer care. But still i am facing the similar problem.
I will be grateful to that person, or Team who will solve this problem.
Waiting for your...
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Rakesh7659
from Mumbai, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Slow Internet

Address:Thane, Maharashtra

Hello,
I m a user of MTNL broadband from Mira road (kashimira) I have chosen 498 combo 512 kbps unlimited plan But I m really really frustrated because of VERY VERY VERY slow internet I cant even View an image in real time. www.youtube.com takes 8-10 minutes to load and www.google.com almost 5 minutes to open so just imagine how long it would take to play video !!!!!!!!!! I have complaint a hell lot of times but no response or action...
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priyanshu.lakra
from Delhi, Delhi
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No action against complaint

Address:Delhi

i registered a complaint against low ADSL my docket no.-236965 and my phone no.-[protected] on date-24/12/2012 and it's been a week today there is no action against my complaint.i think MTNL gives the worst customer care service to their customers. If we call your helplines no. they talk really rudely and never give us enough information actually on 1504 they don't even pick the phone up i don't know what to do with this connection....
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D
designmodus
from Mumbai, Maharashtra
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Registered many complaints

Address:North West Delhi, Delhi

Since approximately one month I am suffering very poor service of broadband. I am registering new complaint every day in MTNL but there is no response. Last Saturday[protected] Line Man came and asking us to give some money but I did not gave. After this he gone and cut the wire. Now our phone is dead also since 5 days. Please please take some steps to solve our problems. We have suffered very much more work loss....
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R
ravikinng
from Lucknow, Uttar Pradesh
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sim activation

Address:South West Delhi, Delhi

I bought MTNL 1 month back(19 nov '12) and after 1 month it has not been activated. I have asked the retailer many a times, but he says the verification documents have already been submitted now talk to the company. Customer care says they have not received my documents. The thing is who will return my 150 rupees and also my ID just to ensure that some other sim has not been given away against my ID....
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