PVR Cinemas Complaints & Reviews

comon man lodge a complaint in cyber police stn and with the creditcard

I cannot agree enough with the above mentioned experience. I booked tickets for Sherlock Holmes for 14th January 2010 at PVR Hyderabad Central. The screening of the same was cancelled without any 'apt' notice (I do however, appreciate the fact that they called me 1.5 hrs in advance and informed me of the cancellation).

Having said that, I regret having booked the tickets with PVR online completely since I am yet to get my ticket refund. Further, they do not have any call center's and no one ever picks up a call at their theatre numbers. I had to personally go to the cinema complex last Sunday to express my concern. Regrettably, I am yet to be reimbursed for the movie tickets.

My ticket booking ID is: HYDB[protected]
My bank account is with ICICI bank, Chamrajpet, Bangalore Branch

Going by the number of complaints registered against the policies of PVR Cinemas, in this forum, I would assume this matter is clearly subjudice and needs immediate intervention of the central government authorities.

Over which there is no way to contact them, nobody replies to the email nor does anyone pick up the phone. This is just not the way to treat the consumers.

Hope some action is taken

Does anyone have any contact number for PVR cinemas

Tried making advanced online booking twice on 01/01/10 morning for 3 tickets of '3 ' for 02/01/10. After making the payment of Rs.380 twice, the transaction was shown as failed. My HDFC credit card was charged Rs.760. Send a written complaint to PVR website email id and HDFC bank for dispute of charges. PVR Cinemas does not have a friendly consumer help division when they should have the most efficient system to cater to the huge cine-goers problems/complaints being the No.1 Entertainment service provider in India. I would like to get my refund back and kindly consider the case at the earliest.

Even i had same experience with PVR mumbai. I tried to book tickets on 24.12.09 which shows availability in website but failed trice and i got charged my icici credit card 3 times for the failed transacitions.

and written same complaint to thier website but no response from such number 1 cinema owner !

and even i visited to the cinema hall twice but they told me within 6 working days it will credit to my account .Till today no credit and no response

sir,
my name is P.K.Vineet, am from hyderabad, I have a sbi atm cum debit card.today i tried booking movie tickets in PVR hyderabad website by using ccavenue sbi gateway with my debit card, because of server failure transaction was not successfull and i didnt get any transaction ID, but amount 460Rs was deducted from my account eventhough error occured during transaction and transaction didnt complete. I contacted pvr they said they didnt get the money and i contacted cc avenue no one is responding.sbi is also not cooperating.i have been cheated.my tickets not booked transaction didnt complete and i also lost money.

Name:P.K.Vineet
Location: hyderabad
card: sbi atm cum debit card
cell: [protected]

i have booked 2 tickets for 8-10-10 3.40 pm show f my mobile no [protected] rquest to give me confirmation through sms, thanks

e mail damodhar.[protected]@gmail.com

I booked 4 tickets for 28th show of movie ENTHIRAN at 7:10 PM at PVR (SKYWALK) CHENNAI through online net banking facility.
The money got debited from the account but PVR gave message at the end that the transaction could bot be completed.
I am trying to get in touch with their customer care but no response.
A really pathetic service with no email or sms refunds or confirmation.
Can the forum help me to get my money back
ANJITH RAO THANGEDA
ACCOUNT NUMBER:[protected]
TRANSACTION DATE:27/10/2010
TRANSACTION AMOUNT: INR 600.00
TRANSACTION TYPE: DR
TRASACTION DESCRIPTION: ICONN/21087230/271010/CCAVENUE.COM/ CHA

I have a same issue. I have booked tickets for Khichdi on 12th oct 2010. and my accounts has been debited twice with Rs.560.
Kindly refund my money back. I have already filed an complaint. And asked the PVR cinemas booking freaks to solve my issue as early as possible.
Its been too lkong guys... Not appreciated.. This was my first ever experience with your cinema.. As I always prefer Bookmyshow website.. as it is the best... No such issues...
Kindly refund Rs.560 as earliest now

COLLECTING EXTRA MONEY

SARAVANAN EVERY TIME I AM ASKING FOR Rs.10/- Rupees ticket they give the comba for Rs.80/- only and also they are using unwanted words and treating me as begger. my phone no. is [protected]

dpkdf'dfpdkppropfkf

PVR throws out youths for refusing to pay extra charges... for more deltails please visit this link...

http://www.ahmedabadmirror.com/article/3/2011030120110301031744510ab66c67c/Multi...⇄

pvr cinemas,mulund — non receipt of tickets/refund requested

I Booked 3 tickets for the movie 3 on 01/01/2010 for d 10.45show dt 03/01/2010 but i did not get the transaction id. Amount of rs 585/- is deducted from my net banking account. I sent an email also to [protected]@pvrcinemas.com but no response. i Don't know what to do now.
chitra

Even i had same experience with PVR mumbai. I tried to book tickets on 24.12.09 which shows availability in website but failed trice and i got charged my icici credit card 3 times for the failed transacitions.

and written same complaint to thier website but no response from such number 1 cinema owner !

and even i visited to the cinema hall twice but they told me within 6 working days it will credit to my account .Till today no credit and no response

24/12/2009 74477489358023510933272 PVR LTD. Rs. 945.00(DR)
24/12/2009 74477489358023510911484 PVR LTD. Rs. 975.00(DR)
24/12/2009 74477489358023510932746 PVR LTD. Rs. 945.00(DR)

I have booked 3 tickets for PVR Mahagun, Vaishali, Ghaziabad on 11th October 2010.

Here are the reference details:

CCA[protected]Avenues India Ltd/Reference # [protected]/dated 11 Oct 2010.

I had booked the tickets through HDFC Net Banking gateway. An amount of Rs. 345/- was deducted from my bank. It was confirmed that the tickets were not booked and the amount would be refunded to my bank, even on 3rd day I don’t see any credit in my bank.

fraud company...good for their old business of transport...Amrilal transport

Dear Mr. Gaurav,

Please be infoirmed that the refund process on the 2nd transaction has been initiated and the amount will be reflected in your account in 5 working days, excluding today.

Regards,

PVR Customer Support

I was trying to book tickects online on 15th Aug' 10, but the transaction did not go throught. Altough the money is deducted from my bank a/c, the tickets were not booked. I am now wondering if that amount will be refunded back to me.

I am facing the same situation now. Last night (9th sep, 2010) i booked 4 tickets through net banking and the amount was dedected from my account however i did not receive any confirmation screen/mail from PVR. Tried calling the customercare number but no response. I don't even see a booked history column in PVR website.I am not sure if i can the avail those tickets or not. Has any one got the amount refunded before ? Please help.

Same happened to us as well. In fact we tried twice and 330 and 430 got deducted. Sent an email to PVR Support but no response. I dont know why they dont have a number where a human picks up.

So Did You got the refunded amount. i was wondering if some1 really helps or not.

I had tried to book 5 tickets for 3 on the 24th Dec, 2009. Due to some glitch in your site the tickets were not issued and my account was wrongly debited for 1825. I see a lot of complaints on the same date for the same reason which assures me that there was a problem on your website.

It has been more than a week and the money has not been refunded. I did not receieve any email or sms confirming the issue of the tickets and the message on the website said "if the money has been debited, it will be refunded".

I see this as a fraud on your part by not refunding the money till now. Request you to correct this and immediately refund back my money.

Regards,
Nikhil
Contact number: [protected]

Rajesh1 Kumar/Associate/TS/Airtel Centre/Airtel
01/05/2010 02:18 PM
To
[protected]@pvrlimited.com
cc
[protected]@ccavenue.com, [protected]@pvrcinemas.com, [protected]@pvrcinemas.com
Subject
Fw: Regarding non refund of amount in account
P Please do not print this e-mail unless it is absolutely necessary P




Hi

I tried to book tickets on-line from your website with member login id :- [protected]@gmail.com 24/12/2009. i have not even got my ticket booked neither got any email or sms from your side still my payment is not refunded.

please go through the mail trail for transaction details

1. PRYA[protected]
2. PRYA[protected]

Thanks and regards
Rajesh Kumar Bamniya
[protected]





----- Forwarded by Rajesh1 Kumar/Associate/TS/Airtel Centre/Airtel on 01/05/2010 01:02 PM -----


"service" <[protected]@ccavenue.com>
01/05/2010 12:54 PM
To
<Rajesh11.[protected]@Airtel.in>
cc
<[protected]@ccavenue.com>
Subject
Re: Regarding non refund of amount in account
P Please do not print this e-mail unless it is absolutely necessary P





Dear Customer,

Thank you for contacting Avenues, we appreciate this opportunity to assist you.

This is in reference to your e mail mentioned below.

We have checked our records and were able to trace out two transactions with the order numbers: 29607 [http://www.maebag.com] and PRYA[protected] [[protected]@pvrlimited.com] are successfully processed through us and forwarded to your merchant.
For any further queries, please feel free to revert.
Best regards,

Govindraj K
Sr.Technical Support Executive

India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone: +[protected]/26000846/26491524/32913622/66920419/67425555
Fax: +[protected]

Singapore: Avenues World Pte Ltd
16 Raffles Quay, #34-04, Hong Leong Building, Singapore 048581.
Phone: +[protected]
Fax:: +[protected]


Email: [protected]@ccavenue.com
Visit us at www.ccavenue.com/india


"Sow good services, reap satisfied customers”
********************************************************************************...⇄
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
********************************************************************************...⇄
----- Original Message -----
From: Rajesh11.[protected]@Airtel.in
To: service
Sent: Tuesday, January 05, 2010 11:17 AM
Subject: Re: Regarding non refund of amount in account


Hi


these are two transactions can you please forward me both transaction order number

Transaction Details attached









"service" <[protected]@ccavenue.com>
01/05/2010 03:06 AM

To
<Rajesh11.[protected]@Airtel.in>
cc
"Service" <[protected]@ccavenue.com>
Subject
Re: Regarding non refund of amount in account

P Please do not print this e-mail unless it is absolutely necessary P








Dear Customer,

Thank you for contacting Avenues. We appreciate this opportunity to assist you.

This is in reference to your mail mentioned below.

Your transaction for the order number: PRYA[protected] has been successfully processed through CCAvenue and same has been forwarded to your merchant

We would like to inform you that CCavenue is an online Credit / Debit card processing Company for your merchant and we do not play any role in delivery of the products / services as assured by your merchant.Kindly be informed that Cancellation/Refund is a process which is always initiated by the merchant and CCAvenue, we cannot intervene in it.

For any details regarding the order/ services, we suggest you to get in touch with your merchant by email at: [protected]@pvrlimited.com . .

If you require any further assistance, please do not hesitate to contact us.
Best Regards,

Rohit B Naik
Technical Support Executive
India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone: +[protected]/26000846/26491524/32913622/66920419/67425555
Fax: +[protected]
Singapore: Avenues World Pte Ltd
80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.
Phone: +[protected]
Fax:: +[protected]

Email: [protected]@ccavenue.com
Visit us at www.ccavenue.com/india


"Sow good services, reap satisfied customers”
********************************************************************************...⇄
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.
********************************************************************************...⇄

----- Original Message -----
From: Rajesh11.[protected]@Airtel.in
To: [protected]@ccavenue.com
Sent: Monday, January 04, 2010 8:19 PM
Subject: Regarding non refund of amount in account


Hi


I tried to book tickets from http://www.pvrcinemas.com after deducting money from my account your website shows me message transaction unsuccessful your amount will be refunded .

Still i don't received my money back

transaction details are attached below..






Rajesh Kumar bamniya
A-14 sec 62 Noida
[protected]

Hi PVT has a very very poor website which give wrong result sometimes. I tried to book only two tickets, it took 520 rupees and also i selected only two seats, but your dirty site booked ticket for 10 tickets and took 2600 rupees. Don't even know how did it happen. The remaining 8 seats it detected automatically, it is really very very pathetic. Can you give me the solution for this what to do?.. Even i was trying to contact PVR customer care serviced number which has provided, no one is picking the call.

My contact number is : [protected]

My Ticket Details:

Dear KUMARESAN!

Your Tickets have been sucessfully booked, and details are mentioned below..

Booking Id BGLC[protected]
CinemaName PVR Bengalooru - Classic Cinemas (AUDI 5)
Location Bengalooru
Movie Name MADHARASA PATTINAM ( TAMIL ) ((U))
Show Date & Time Sun, 8 Aug 2010 @ 6:15 PM
No of Tickets 10
Seats Information NORMAL-J17, J16, E8, E7, E6, E5, E4, E3, E2, E1
Tickets Total (Rs.) 2400.00
Convenience Charge (Rs.) 200
Discount Amount (Rs.) 0.00
Total Amount (Rs.) 2600
Payment Mode Credit Card
Booking DateTime August 7 2010, 10:53 pm

I booked two tickets on 24 dec 2009. The transaction got failed stating the the money will be refunded within 48 hours. It has been more than two weeks but I still don't see any respective credit in my bank account.

I already sent a mail to [protected]@pvrcinemas.com with the screenshot of my bank statement with a couple of followup mails too but still they are ignoring my mails.

PVR authorties, Please credit the amount of Rs 470 ASAP.
Transaction ID[protected]

Regards,
Abhash Tiwari
[protected]

Please call at[protected]. It would help. They were ignoring my mails also. I called them up and then they promised to do something. Just got a mail from ccavenue (payemnt gateway) that my refund process has been intitiated.
nitin

no movie shows

Just want to know why there are no movie shows in PVR ( udaipur ) .

Dear Mr Aditya Shah,

Please note that your 2 transactions on Credit Card ending with 4018 were refunded on 11th Jan, 2010 and 1 transaction from credit card ending with 4005 was also refunded on 11th Jan, 2010. We are investigating the 2nd transaction from this card and the 5th transaction from Net banking. Please allow us time and we will update you on the same as well.

Regards,

PVR Customer Support

Dear Mr Aditya Shah,

Please be informed that the 2nd transaction from credit card ending with 4005 was the valid transaction that you have agreed in your complaint. The 2 transactions through Net Banking have also been refunded on 11th Jan, 2010.

We request you to coordinate the same with your bank for the same.

Regards,

PVR Customer Support

PVR has reversed the transaction. I had read and heard from my friends that it does not happen; it did not work for my friend, so had registered a complaint earlier.
Apologies that I registered this complaint. Please ignore the complaint.

PVR Cinemas — Wrong bill

They have charged me wrong bill only of 3 large pepsi 2 regular popcorn and one sandwitch they have charged 900 rs

PVR I think is earning through all these fraud transactions. The same is the case with me. I booked 2 tickets on 31st dec using PVR online booking site. It gave me transaction failed status, but my credit card has been debited for Rs. 390. Moreover, they haven't responded to 5 of my mails and there is no customer care number on their site.
Similar was the case with my friend. He went to see the manager in PVR and he was not interested even to here them out. He said that there were 3-4 other people with similar issues.
I think it is time we should choose Big cinema over PVR. Stop watching films in PVR!!!

PVR is PATHETIC!!!

I tried to book tickets online on 01 Jan 2010 at around 12.15pm. These were for Sahara Mall, PVR Cinema for 3 movie. I tried to book 8 tickets and also punched in my credit card number **** **** **** 0787. However, I got a error message that the tickets could not be booked and any amount, debited to my card, shall be reversed.

We have also written mail to PVR CINEMAS on 1st itself but awating their reply. So, you are requested to please get this matter looked into and arrange for a revert of the amount to my credit card. My name is Barkha Gupta and the credit card is a Platinum card of HSBC Bank, which is expiring on 01/12. The amount is Rs. 1520/-. The last 4 digits of the card are 0787.

Please treat the amount as disputed till it is settled and revert as soon as possible.

Regards,

Barkha Gupta.

my name muniraju iam booked amovie tickets &they are charged twisely please verify &call back this no [protected]

I had booked 4 tickets (Normal Class for show 3.35 PM) from PVR website on today itself i.e. 10.10.11 for the movie "Doraemon in Nobita and the steel troops-the new age" for PVR Raipur. For which Rs 380/- was debited from my SBI bank vide transaction number CCA11JBLC431-IG[protected] Avenues (India) P.Ltd but I did not receive any confirmation. On reaching to the booking window at PVR, Raipur to collect the booked tickets, it was told me that no ticket have been booked as stated above. therefore, we returned back without watching of the movie. In the above circumstances, please arrange to refund the deducted amount Rs. 380/- as above. My phone no. is:[protected], e-mail: [protected]@gmail.com

I had the same experience last week. I am not able to contact them as they have not given any local contact number in Bangalore. And there was no communication from them regarding the refund. This is really unfair.

Regards,
Mili

Already i posted a complaint but still i didnt get any response from PVR .

If PVR concerned person is not taking any necessary action definitely this will escalated to consumer

court, kindly take it seriously.

For any clarification contact to below Number

Kishore Babu.S

[protected]

Even i have got money deducted 5times and PVR cinemas has not refunded it yet. I have raised complain with bank asking for refund. I would suggest you do the same instead of waiting for PVR to respond back

I am serching for a Service Engineer to fix up a small problem of my Maharaja Whiteline Mixer. I am trying to contact the service engineer which i got from the google search. Fro last 2 weeks the Service Eng pass the buck to each other. The number provided to me by on of the service center who cover our area in delhi [protected] is not responding to the phone. This is one of the worst service by this company I have ever seen. The feed back form provided by company never accept the complaint, showing error message.

for me AD LABS in ammerpet zone they refunded the money to my account on the same day happened to you

Hi,

This is kishore from Bangalore, I have booked two ticket through online on 24.12.09, for kannada movie, Malliely jotheyalli ganesh movie
I didnt get Booking ID by that time my amount was deducted.
My UBP/XFER/[protected] this is my transaction description shown in my statment.
My Bank Account is in Karnataka Bank, Bellandur branch, Bangalore.

Kindly give some solution .

Regards
kishore

i had made an online booking through my credit card for 30 dec 2009 10:00 am show. but the show was cancelled due to death of a great actor and all multiplexes were closed that day. i was being told that money will be refunded back to me but still i am waiting for that. can anyone please let me know how much time do these guys take to refund back the money. it should hardly take them 48 hrs but its more than that. i never knew that they are so slow. pls let me knw how much time is it gonna take