Samsung India Complaints & Reviews

I purchased a mobile phone model no SGH-C160 bearing EMI no [protected].i started having trouble with the phone after 11 months.the mobile phone was sent to Samsung India Electonics Pvt Ltd PULSE TECH SYSTEMS N-22 Anoop Nagar, Behind L.I.C.building, Indore on 20/10/2008 vide work order no HHP-1585.
First time i will give my cell phone on 14/10/2008, at that time there is a problem of slow process of all the functions.After that when i recived my mobile on 18/10/2008.Than after one day i face the problem of Auto on/off.My mobile phone not even start after servicing.Than i give my mobile phone in same service centre on 20/10/2008 and today after so many days, they told there is a problem in the hardware and they change the main plate of mobile phone.From the last two week they told me just after one week i ll get and not giving me the date when i get my mobile.I would request that the phone be replaced with a new phone and save me from harrasment.

I have purchased a refrigirator of samsung from DAMANI stores in Raipur . Authorised stores of Samsung in the month of July. Wirthin 3 months the paint of the door came out.On giving a complaint no one was bothered to response.After two days a representive visited and assured that since this is a quality issue they will replace the door, but was not giving any assurance in writing that after replacing the door the performance and paint issues will resolve. I requested that if the unit can be replaced.He didnot give any commitment regarding when the issue will be resolved. The response stopped coming and later I wrote many E mail to the support division. LAter I got a phone call from a customer representative from a mobile no - [protected]. The representative was so rude and leterally threw a challenge that he will personally look that this issue gets a delayed response and was abusive. I did not expected such un professional approach. He treatened me to withdraw my complaint. Lter on this issue I again gave a E mail to customer support department but they have stopped responding to my mails. What should be done ????

i purchased samsung mobile on 15 Nov 08 for vergine mobile but,
it is unlock phone having 3rd party s/w installed in it. Before two days the screen of mobile is get totally blank, phone is working but the screen appears only white. When asked in to samsung service center at ghatkopar, they told it is tampered case and wl not be covered under warranty. When contacted to shop at vashi from where i purchased phone. he is ready to repaire the phone. But i want to complaint about shop keeper as he cheeted me, by telling that phone is under warranty.
pls tell how long i have to wait to get solve my problem.
also tell whole procedure.
Thanks, Sandeep Deokar [protected]

I HAVE CONTACTED MANY TIMES TO CITIFINANCE FOR MY COMPLAINT SINCE LAST SIX MONTHS BUT THERE IS NO RESPONSE. HERE IS MY LETTER WRITTEN TO CITIFINANACE.

To,

M/s CitiFinancial Consumer Finance India Ltd,
Citi Financial Customer care,
Post Box No. 3548

My Ref: Purchase of 52 inch Samsung LCD TV(52M81-BX) on 11 Dec, 2007 through Citi-Finance Loan vide A/c no.13930882.

Your Ref: Letter no. SQ/13930882/C5085 dated 18/8/08


Dear Sir/ Madam,

This has reference to “Cash back” scheme offered along with Loan by Citi Finance for Purchase of 52 inch Samsung LCD TV. I have been corresponding with Customer care for almost six months for proper investigation. However CitiFinance is not properly responding /addressing the explanation/concern indicated by me in various correspondence through email with Customer Care.
To co-relate your continuous refusal for payment of Cash back, please note that ICICI bank Cheque no. 054304 for April, 08 installment bounced due to anomaly found between the amount written in words and figures and not because of shortage of funds.(Copy of bank balance statement of that period April 08 is enclosed). Immediately, the new cheque no.163756 dated 16/4/08 was issued to your representative. Citi Finance to note that all post dated cheques were filled by your representative and were only signed by me.

In lieu of this, it is my final request that your Citi Finance officer should contact/visit for immediate settlement of the issue. As I feel that I have given lot of liberty/time to investigate correctly and satisfactorily the issue, and moreover there was not a single courtesy call from your side to listen to my problem, I am forced to take this step. I will wait till mid of Dec-08, by which the cash back amount shall be received by me. Otherwise, I am going to HOLD the last two installments for Jan 09 and Feb 09 by putting stay on post dated cheques for these months (Jan/Feb09) till my issue is resolved.
In order to avoid any further complications and Citi Finance being well aware of this scheme which was very much available to all consumers in last Diwali, 2007, there is no point of refusal, specifically to me, from your side. Till date there is not a single letter in regard to loan for my proof/evidence.I hope that you would like to have long term relationship with customers. So I anticipate that you please settle my matter immediately to avoid forceful action from my side.

With regards,


Rajiv Ghanekar (M/s L&TChiyoda)
5 Laxminarayan Duplex,
Opp Vipul vatika, Near Citizen Soc,
Ellora Park,
Vadodara-390023

Encl: 1. Citi Finance Letter no. SQ/13930882/C5085 dated 18/8/08
2. ICICI Bank Balance statement for April’08

ISir, I have visited your ameerpet service centre for repair to my mobile slider phone with camera feature around fifteen to twenty days back or even more as i do not remember the exact date regarding problem (a) completely display is coming completely white if push the slider for receiving call (b) camera function is not working. The moment just even before my problem telling the counter executive informed me that one part is not available and it will take one week to ten days to come. Come after that. When I asked do you make any entry or register my request then he has entered my name and contact phone number ([protected]) and informed me for arrival of part it may take ten days and we will intimate you can come like that. so far i did not receive any call from your service centre. The instrument i purchased during second week of December 2007. Can I expect the arrival of part before second week of this december ? can you kindly inform me to my contact number given.i.e.[protected] so as to enable me to get the instrument repaired within the guarantee period. This is seond time within the one year itself. last time they asked me to come after one week they have replaced the part.


n.SamsungMobile.com

I had given my above handset for repair at samsung service at noida on 1st november 2008 and i was told that there was a fault and mother board needed to be changed. my complained was under warranty period. but till date my mobile has not been repaired and it is now more than a month. for this inconvinience and lack of company service i want to seek compensation and file a case in consumer forum against this company.

I have bought microwave Samsung M1630N has got its front panel not working. The touch pad needs to be replaced tells the Costumer care personnel.
its been around 6 months that the part has not been received. Complete mismanagement. It is so inspite of daily reminders over phone.
what should be done??
Frustrated with the company i have already done a lot of negative advertising about its products and pledged not to buy another Samsung Product.

kindly tell how can i get my equipment fixed.

I bought this samsung equipment in 2006. After just about 2 years of service, it was observed that the lower compartment had stopped functioning however the upper compartment was freezing properly.
Lodged a complaint with "Snehanjali", the store at Mira Road, Thane from where i bought this equipment.
Three days later, the gentlemen from Samsung, Mira Road came to attend and suggested that the gas to be recharged. I gave my consent and the gas was recharged, however despite recharging the gas the problem persisted. Now the technician recommends to change the timer and the bimetal and it will take then three working days to procure the spares. Having a joint family with small children it is very difficult to run the domestic household stuff for three days without proper functioning of the refreigerator.
Mira Road being such a big residential locality, if spares cannot be supplied intime, furthermore i do not think the gas needed to be recharged if the bimetal & timer were diagosed defective.
Kindly look into the matter and do the needful.
As if it is giving Samsung a bad name in the market.
Tel:91-[protected]

dead fault my t.v. samsung model no is 21k5 sl.no.02133ZAWBO4547K. MY MOBIL NO IS [protected] LAND NO[protected]

I have purchased a Samsung D840 mobile (IMEI NO.=[protected]) on 29/01/08 from TOHFA shop situated at Shastri Bazar, Evergreen Chowk, Raipur, Chhattisgarh. From the very beginning this instrument has been giving lot of problems. Every time it has given to shop owner. 1) In March the sound was not proper and 2) then sometime in may-June, 08 the mobile had become a little loose at the point it slides. Consequently the phone connection would get disconnected while connecting, at the slightest movement, the shop owner repaired this problem. 3) then in sept/oct, 08 the screen display was completely invisible and consequently the call no's, dialed no's, received no's, phone book etc. could not be seen but the phone connection got through and conversation took place.
The mobile instrument was handed over to the shopkeeper who reportedly told me that there was some part in the screen display which needed replacement and the mobile was given back after more than a month in Oct, 08.
Once again in Nov-08 the phone could not take charge and whereas the display and connections were all working, when shown to the shopkeeper on 12.11.08, he told that the charging pin had been pressed down and the problem would be rectified in a day or two.
Since then I am get to receive back my phone, the shopkeeper says that it has gone back to the company for repair because the screen display has been broken and the part will have to be bought from outside Raipur.
I failed to understand as to how some part the screen display was broken when the display was full and proper at the time was handed over to the shopkeeper.
I am facing a lot of problem with this instrument, Kindly look into the matter and do the needful immediately, the instrument is well within guarantee period also.


Yours truly,
Rakesh Sinha
Mobile no. [protected]

MY MACHINE IS LEAKIN FROM PAST FEW DAYS I DNT HAVE SERVICE CENTRE NUMBER ...SO PLEASE SEND ENGINEER ...thank u ...

My new samsung mobile J150 speaker not working

Bought Date - 13/9/08 please give me service center list in Dombivili, Thane, Dadar, CST Mumbai etc.any other in maharashtra for my mobile reapairing.

my phone not accept the java games.so kindly help me that which type of games run in phone.
thank you

To
Regional Manager
Samsung India

Dear Sir/Madam

I have bought a Samsung CRT TV on 26.11.2007 with model number CS29Z50MVTLXTL and serial number 08843PAPA00316R from the dealer Shah Electronics, Chandanagar, Hyderabad.

The product had a switching on problem for which we contacted the Samsung Authorised Service Center - "Prem Electronics" at Kukatpally, Hyderabad. They took the television set on 31.10.08 and returned on 8.11.2008

After we checked it for a while, the picture tube has diffused and gone completely blank. I am sure that they have tampered with the product and might not have installed a genuine new picture tube (as claimed by them). Also, the earlier problem of "switching on" was not rectified and moreover the 'easy view' option was not working (this particular set comes with that option).

The service center owner claims that they have installed a new picture tube (without informing us about it). When I have asked for an explanation the service center owner was so arrogant that he said "you go and complain wherever you like to" and refused me to show the proof that they installed a new picture tube. With such characters in the Samsung team, I am sure that the reputation of the company is in jeopardy and you are set to lose valuable customers. I am really depressed with such an attitude of the service center personnel.

Ultimately what I want from you is to take stern action on the said service center owner Sridhar and the technician Rajnikar Reddy and show us the proof that the picture tube installed is indeed a brand new one and also a confirmation that the set's circuit has not been tampered with.

I am actually satisfied with the original product itself, but after the repair has been done by Prem electronics, I seriously doubt if genuine Samsung parts were installed in it, reason being the screen went blank after a couple of hours. If you could help me in confirming if the replaced parts are original, I would keep the set with me. Otherwise, I would like to return the set and request you to refund me the entire money.

Below is the address of the service center:

PREM Electronics
S-1, Silver Oak Apartments
Shubodaya Colony, Patel Gupta Park Road, Beside Hanuman Temple
Kukatpally, Hyderabad. Phone:[protected]/02

Below is my second complaint:

Dear Sir/Madam

This is my second complaint on the dealer Prem Electronics at Kukatpally, Hyderabad - after the service center personnel attended the TV for the third time and repaired, the picture tube went blank again in an hour and now we seriously doubt if the personnel are competent enough to repair something, they do not even understand what the problem is !! After this incident, we have decided to return the set and request you for a complete refund of the amount.

The TV set has been taken to the headoffice last week (13th November 2008) and the technicians have performed the repair of the TV set and say that the set is fine and there is no problem as such. Even after the repair has been done, we do not have any confidence on the service center owners claim about the new picture tube set, I either need the proof that the part installed was a new one or I wish to return the set and request for a complete refund. An employee from Samsung (T. Mahender Reddy) taking the side of the Prem Electronics has bluntly refused to show the proof. He also promised to give an extended warranty of another three months (from the date of expiry of the original warranty) and also stated that he would replace the set in case any problems with the set repaired crop up again within those 3 months period of extended warranty. But, as a consumer I have the right of information on the TV set purchased by us. He (Mahender Reddy. T) is plainly denying to show us the proof that the installed picture tube was indeed a new one and a genuine Samsung part ordered from Samsung India. After this experience, I would never want to buy any product from Samsung!!

Regards
Srikanth.

I HAVE PURCHASED A WASHING MACHINE NO.-000959MWC03048 FROM ALLAHABAD(U.P)ON DATED 12.07.2004.AFTER SOME DAYS, A CRACKS APPEARED ON LIDS OF WASH/SPIN TUBS.COMPLAINT REGISTERED AT SERVICE CENTRE -BAREILLY BUT NO RESPONCE GIVEN. KINDLY GET IT ATTEND.

CS DEPARTMENT,
SAMSUNG INDIA ELECTRONICS LTD

Respected Sir,

Sub :BP NO. [protected] DATED 18/06/2008 AT 12.50 P.M.

This is to inform you that we purchased one Microwave Oven (28 Ltr – convection) on 02/08/2005 from M/s. Great Eastern Appliance Pvt Ltd of 20 Old Court House Street, Kolkata 700 001 vide Challan No. 1564 dated 02/08/2005 and Cash Memo Receipt No. 4474 dated 02/08/2008, bearing Model No. 103FL – 5/XTL 01657DBY200588FF as written on customer details cum warranty card. We have purchase the oven influenced by many recommendation of our well wishers. No doubt, the oven is very excellent in running condition but is very painful at break-down position which we are facing now.

The fact is that - the delicious dish maker microwave oven suddenly got out of order since May, 2008 and thereafter we have lodged complain over telephone No. [protected] on 18/06/2008.

The problem of the oven is that a flame is seen on the inner-side of the back-wall align to centre-bottom just like a burning coil of electric heater when it is switched on. As per your Technician it is called “erosion of wall-plate”.

Now, the most interesting fact is that after lodging the complain on that date immediately within a day one technician came, inspected the problem and assured us that it would overcome within a week against a minimum cost. The technician also took a photograph of the problem (flame/erosion) and xerox copy of purchase documents.

Within a 7 to 10 days when we are expecting for some good result, we find nothing but a complete silence at your end. Waiting after a reasonable time we again reminded you over telephone quoting the complain number. Now also immediately within a day another technician came and did the same task as before and here again the technician assured us of repairing within a few days. Thereafter no response.

Such type of event took place at about 5 to 6 time but the oven is still out of order.

We are waiting and waiting and strongly believe that our dependable, affectionate microwave oven will run again and serve us delicious dishes by your kind blessing.

Naturally, some queries arises in our mind that how long we have to waite ? is there any buy-back or exchange scheme offered by you, if so, how do we know that? Who will be responsible and how do we avoid any police-case if any case of burn accident happened by the damaged oven ?

We now earnestly pray to you again please look into the matter for early repairing of the oven purchased by our hard-earned money.

Thanking your,

Yours sincerely,
RAMANANDA MUKHOPADHYAY
MRS. PAPIYA MUKHOPADHYAY

I strongly feel dont buy any samsung mobile. I purchased samsung E690 with warranty within one year the half of the display was shivering. I went to samsung mobile service center in long stuggle(since only few service center). The people were ruthless and doesnt respond properly waited for hours and called for inspection. they cooly said no spare parts ask me to come after 30 days. i enquired whether the parts have come on the said date. they didnt bothered to look me around. by the time my valid warranty is over. thank god it doesnt use me in anyway since they are bothered to take or service the product. Really pathatic my mobile is sleeping well at home. waste of money to samsung mobile. I prefer pls visit for some samsung service center acros the country if you wish to buy samsung mobile. im sure u'll change ur mind. From Chennai.

I had lodged a complaint with the customer care on 19/11/08 vide BP No. [protected], and again gave them a reminder on 21/11/08, but till date I did not receive a call nor any service man visited my place. But I was surprised to receive an SMS from samsung Customer care saying THAT MY CALL HAS BEEN CANCELLED AS REPAIR COST HAS NOT BEEN APPROVED BY ME.Till date noone visited or did I get a call, and the worse part is from Saturday all the customer executives are busy.

Please refer to the complaint No. [protected] lodged with the call centre. No action taken on the complaint till date. Very much surprising the Model WA80TAL under product serial No. WO615ZCP600818 purchased in on 21.08.2007 has started Rusting on the Body, inspite of cleaning the machine dry through out the day.

If not attended the complaint and give a perfect solution for the rusting by replacing the body, i will be forced to make written complaint to National Consumer Forum for damages caused.

I had got my complaint registered with your customer care on 8th October 2008 vide complaint Number [protected] for my Projection TV SP54T8HFX/XTL.

This was attended by Ashok Engineer on 10th and he diagnosed the problem of STK

Despite my repeated follow up with Ashok on Telephone, he did not come for repairs - I finally had to call up Mr Amit on his mobile Number

He responded immediately and called up Mr Jitender at Faridabad. Ashok was again deputed on 22/11/2008

He again carried out few tests and then informs me that there is some problem with Distribution Board.

My Projection TV is still. "DEAD"

My questions to your team are

1 Service Efficiency - Is this agency / Back up Good
2 Diagnostic Capabilities - Is Ashok Capable Engineer
3 Time taken to Close Complaint - Still Pending
4 Reliability of Parts - Replaced earlier also

I hope my Projection TV gets attended by efficient engineers to have it rectified immediately