[Resolved]  Samsung Company — complaint against Mobile handset model No. C3222

Please Sir,

solve my problem as possible as,

last week i have purchase your samsumg chat322, it software cd is not working properly, after intallastion it doesn't open .s0 kindly send wright PC STUDIO software cd tro my email
email :[protected]@rocketmai.com

Samsung company — beyond the tolerance limit.

Mr.RATHOD SANJAY FLAT NO-03 RUSHIRAJ AVENUE, SHARANPUR LINK ROAD, CANADA CORNER, NASHIK.PIN CODE-422005. MOBILE NO-[protected], PHONE NO-0253

When i complaint on dt:4june2011, samsung executive talk with me 3 times having mobile no:[protected] on dt:8&9 june2011.But each time he talk with me on the behalf of samsung executive &told me that he will manage to get 10%discount on 18000/-repair cost.When i ask him one question that :Suppose you purchase same LCD TV before 4&half years ago throuh your hard working money & After that now you learnt that, for repairing of panel you have to pay 18000/-more;then what will be the your first reaction as a COMMON CONSUMER? Then he talk me on the behalf of samsung company executive (but not as a common consumer)that there is no warranty of LCD TV&such problems are occure in every company LCD TV.When i purchase LCD TV on4&half years agoLG COMPANY LCD TV of same size is 15000/-less cost as compare to SAMSUNG COMPANY LCD TV.Eventhough i have purchased SAMSUNG COMPANY LCD & told to my engineer &contractor friend that SAMSUNG COMPANY LCD is one of the best LCD i have ever seen.Believing on me some of them had purchase it.but fortunately or unfortunately, fortunate in the sense that on my birthday i.e on 8 june i have a plan to purchase SAMSUNG COMPANY LED& 585lit.REFRIGERATOR.so please suggest me what to do? or go to consumer court?SAMSUNG COMPANY R&D ENGINEER should think of such a huge repair cost in future;so that in future every customer have satisfaction of product they have purchased by their hard work.When I have ask one question to my wife that if repairing cost up to 5000/-we will tolerate it .But if is more than then what we will do this LCD?Then my son name as YASH suddenly told that, DAD we will make LCD as a wall frame & I will stick my school drawing on screen.If someone ask us What is this? Then we will told them that this is M.F.HUSSAIN painting for which we had paid @79000/-on 4&half years ago.he ask me one question again, DAD without touching to screen, we have to pay 18000/-:then what will be cost of after felt down ? I told him that samsung company will know better.But for one thing i should say THANK for SAMSUNG COMPANY that they have save my at least 2.00lakh for not to select this company product in future.

Samsung company — Not getting proper depreciation cost

After complainting on dt: 4&10 june 2011, Mr.Subir Mandal (Area Service Maneger-Thane.mobile no:[protected])call me on dt;14 june 2011 & told that samsung company will give an new offer of 50% discount on repairing of panel.(Initially 20% discount on repair told by Mr.Pillai, mobile no:[protected]).after thinking alot of on new proposal, I have send an email to Mr.Subir & i have positively extended my repairing limit Rs:5000.00 to Rs:9000.00 ( IT IS VERY PAINFUL TO MY WIFE) only beliveing on to talk with Mr.Subir.But after next day there is a call from Mr.Pillai told me that due to non availability of specific model panel, we will give you a money back policy offer.For which you have to sent cash memo copy email to Mr.Subir& he will decide your depriciation cost.According to that i have sent an email & waiting from him What will be the depriciation cost they have decided? Without knowing any returns i wii get from company, Mr .Bawalkar.S.S(mobile no:[protected]) sent Mr.Ashok to take my signature on a paper without mentioning return cheque amount.When i call to Mr.Pillai about this, then about return you have to talk with Mr.Bawalkar.When i talk with Mr.Bawalkar, he decided 66% depriciation cost.It means i will get return of 34% of Rs:79000.00 i.e Rs:26860.00.After listening that return amount figure, i was SHOCKED.If i spend Rs:9000.00 for panel, then my LCD life will increase & i have no need of purchasing new LCD.but to non availability of part i have HUGE LOSS from returning amount.Eventhogh knowing this SAMSUNG COMPANY lcd history, I have visited JITENDRA ELECTRONICS AT NASIK with my wife for purchasing of 40/46" SAMSUNGLED TV.Due to my SAMSUNG COMPANY mania my friend make my pet name as a SAM.Even my email ID is [protected]@gmail.com.I make only hope that SAMSUNG COMPANY will give me proper JUSTICE& my SAMSUNG MANIA will not turn to SAMSUNG FOBIA .Also i don't know to whom i have to talk?whether it is Mr.Pillai/ Mr.Subir/ Mr.Bawalkar or any else ? When a costumer have any problem, then company should appoint a proper person who have the full right of solution on a critical problem.Please solve my problem as early as possible so that i have another way .