Samsung India Complaints & Reviews

Samsung Washing Machine — Samsung Washing Machine Part Replacement

Hi

We had a power problem in our area around three weeks back and because of that the whole PCP unit of the washing machine got bad. I registered my complaint the same day, for last one week I am calling Samsung customer service and they are telling me daily that the part will arrive today and they will come and replace it. But still my washing machine is out of order and the samsung guys have not turned up to replace the parts. What should I do about their customer service.

thanks
Parul

Refridgerator Double door Proffrsional — no cooling

Respected sir
on 8th june 09 Ipurchase a double door professional model refridgerator from Dwarka Delhi.But in this time period ireceived more complain from your product .this time no cooling in fridge . on 21st july after complain your engg. came but problem is as it is .I want to replace my freedge. Please Help. flat no . 283 Pocket A Sector 17 Dwarka 75 .phone [protected] / [protected]

Samsung Refrigerator — Not Changing the Door

I have bought a Double Door Refrigerator of Samsung. last 2 month the door of the refrigerator
has broken and I complaint to the company so many time but nothing has been happened.
You can imagine without door the refrigerator how it will look like.

Double door Refrigerator — cooling fault

HI Team,

I have double door refrigerator of Godrej,which has not doing cooling .Logged call on custmer care 19 th may 2011(compaliat no 925196 CSN is 859 ),but i have not recived any revert from custmer care.
i am surprised like Godrej company have so lazy cutomer care deptt.
it will damege the reputation of company.
I am calling to custmer care regularly but nobody take pain.
its last time request to you,plz look into matter other wise i have no option to go consumer court.

regards
ram kumar
[protected]

Samsung-Two door — Refrigerator not cooling

For the past one month, i am having issues with my refrigerator .However, i am fed with the incompetent Samsung customer care..They are doing short term patch work and we have to again reopen the same issues with the customer care. They are not able to identify the cause of the fridge shutting down. it is still in warranty.

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, the given complaint no does not belong to you as its captured the details of Mumbai area where in you have mentioned in your complaint that youare located in Ahemdabad. So request you to kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com

I have bought Samsung refrigerator on 6thApril, 2010. The next week we found that the Bottle holder on the refrigerator door is broken. I logged a call on Samsung call center but now this is more than one month I have not received any response. I have at least called them for more than 14 times. Every time I receive the assurance that some one will come to replace the part, but no one have taken any action yet.
It is just two months old .I am afraid that if this is happening for this small part what will happen if I face any bigger issue.
I have called the Service Center , Samsung Call Center , have mailed them to their online feed back section but I have not received any solution other than their assurance.
I am 100% sure going forward I will not bye any Samsung product and will not refer any other as well. But what can I do at this stage to get the things done.

Please suggest.
My Complain number is:-[protected]

i am living in saharanpur & i am using samsung 530 model & my charger stops its working & than i visited moksh enterprises in saharanpur & there i meet mr. sachin owner of the store & he clearly denied to change my charger by saying that this charger not belongs to this mobile but i requested him but he even not listened me & it is talk of 15/04/15 & previously also i visited i.e. on 03/04/15 & then also he turned me back by saying that currently charger is not in stock.

My request is that samsung should take serious action against that owner.

[protected]@

am living in saharanpur & i am using samsung 530 model & my charger stops its working & than i visited moksh enterprises in saharanpur & there i meet mr. sachin owner of the store & he clearly denied to change my charger by saying that this charger not belongs to this mobile but i requested him but he even not listened me & it is talk of 15/04/15 & previously also i visited i.e. on 03/04/15 & then also he turned me back by saying that currently charger is not in stock.

My request is that samsung should take serious action against that owner.

I launched a complaint thro' their Toll free No. in April 11. After visit by their service engineer, he told that the board to be replaced & the same has been ordered by them. They promised it to be installed by 1st Week of May 11. Even after serious follow-up, sill not the board has been replaced.

The product is under International warranty for 1 year upto Sept 11
Complaint No.[protected]
My Mobile # : [protected]

Recalrifing : They are not delivering the replacement . Thus they are forcing us with refund option. No complaint against any individual but there is a fault in the system itself. We should get a replacement.

We were promised some replacement but even the replacement TV is not available.

MY COMPLAINT NO IS [protected]

bad service

Sir,
I had purchased a Samsung LED TV on[protected]
From Anand Electricals, Karali.Jn., Kollam, Kerala.
Model: 32EH4003R
This new TV is not working from[protected]
I went to the shop on the very next day and made the complaint
He did not take any action
Then I made a complaint by SMS on[protected].
Complaint Register No: [protected].
Next day a service person named Mr. Ajayan, came from service center
Kavanad, Kollam, Kerala and examined my TV and
He told some parts have to be changed and he will come back with
The parts within four days till date he has not contacted me
I try to contact him several times but he did not attend my call.
Then I call so many occasions to the customer care they all promise
To take action and call back me . But no one contacted me yet.
And no action taken till date.
I have never expected this kind of negligent behavior from a big firm like Samsung.
Now you are compelling me to take legal action to repair my new brand TV.
I hope you will take immediate action to repair my TV. I have no other TV to watch.

With Regards,

Sugathan.R

Mobile No:[protected]

I purchased Samsung-GT B7722 moblie worth Rs-11,300/- around 8 months back....
Rigth from start it has many problems like restart, hang, did not receive the call...
I already repaired the mobile two times from Samsung Service centre but still problems persists and increasng day by day.....
please any one can help out with this???

its been a month since we brought this refrigerator, , just worked for a
while and is dead, asked for replacement which has not happened till
date, , did receive replacement couple of days back, , it was a damaged
product which we did not take delivery, ,

Samsung call center is PATHETIC, , all they tell is we will call back in
04 hours which never happened till date, , why is that each time i call
up i need to tell the entire story, i was never given any reference no
all they give is my ID ([protected])every time i call up.

Samsung Corby — lost the Mobile set

I lost my New Mobile set Samsung Cory s3653 , IMEI no. [protected] on Dt. 21/12/2009
some where at Mainpur area of Raipur Dist. of Chhatishgarh.The set was having a Orissa Bsnl no.
[protected]. if any body get it kindly contact me on [protected].

i have bought samsung corby last month and this saturday i lost my phone...i have mobile emi, ..no...pls let me help to find out this problem...pls...

Samsung Corby — Faulty mobile set, harassment by Samsung employees

My wife purchased a mobile-Samsung Corby in September 2009. The network signals used to disppear in between but, we thought initially, it was network problem with service provider. However, when the problem persisted, we went to Samsung Service Centre in Atta Market NOIDA in mid october. The service enginner there did something to the mobile and gave us back saying that some connectiion was loose and it was corrected.
The Problem persisted and after two such meetings with the service engineers, finally on 12th november 2009, they had taken the mobile for repair. Then our worst story started. Every day the service engineer used to tell us that the mobile needed some more work so it has been sent to delhi. Once he said that you go to Gurgaon, you will get it from one Mr. Inder. Then once they said that it will take 15 days in reaching from Ghaziabad to NOIDA so better you go there and collect. It was our misfortune that we went to the three places and retuned empty handed. After making more than 150 calls and meeting people in their Ghaziabad, Gurgaon and Bhikaji Kama Place service centres, out mobile was located again in NOIDA service centre on 11 February 2010. Then I threatened them of going to consumer court so they gave us the so called repaired mobile on 12th Feb 2010. But it did not work. The mobile was given again on assurance of Mr. Manav (supposedly the boss of Samsung Service Centres in NCR region) to the NOIDA service centre.
Now a new story of replacing some chip started. Mr. Manav said that this chip comes only from Korea and presently the Korean office is not taking any request due to high demand and low production of this chip. Then we requested them to give our money back. They said You can take money in 2 weeks. After 2 weeks (last week of February) they said that the company is sending the chip and it will be repaired and given to you by one week. This way they kept on telling us 1 week for almost one month. Finally on 28th march, when they did not give the phone, I had to go to NOIDA service centre, shouted on all people there. I met few more people like me at that place. Then I threatened them of police complain of freud then they agreed to process my request for refund. At this time only I got the true information about how the refund has to be claimed from this company.
We filled up two forms and we were promised to provide the cheque in 2-3 days. But when it did not come for 7 days, I had to threaten the service engineer and Mr. manav both of police action. I used the name of my friend in police to threaten them. Even I said that I will get your service centre sealed by police then they started processing my request.
Now to my surprise, they had lost all papers i had submitted earlier. ll forms were filled again, the copy of bill was given again and finally I got the cheque on 5th May.
My humble rquest to all readers of this is that please be frim and use threatening language to the service centre people then only they work. Else they are cheating people.
I also came across few people on other blog that after following such incidents with their movbiles they did not go back.
I am sure that the nexus between various people working there is making huge money by swindling, misguiding and cheating people.

Yes got it after long wait...

Hello,

I just bought New Samsung Galaxy S Advance on 26th September, 2012 from Sikar, Rajasthan and I had an Network issue from the day one. The network signal vanishes after some time and then I need to restart the handset to get the signal again. At first i thought it might be due to fault in my sim card but after getting same problem for a week. On 3rd October, 2012, I went to Customer care center, they updated my version and told me that your problem is fixed but the same evening i had the problem again on my device. Again i went to Customer care on 7 October, 2012. They again updated my device and send me back saying that we have checked and verified that there is no problem now. But to the surprise the problem was still there.
Now, after going to Samsung Care today i.e. 9th October, 2012 . They took my phone and told me that they will replace the Motherboard of the device and will return it after a week or so. If i ask that if there is guarantee that they will solve the issue with motherboard replacement they humiliated me about it and further added there is no guarantee of live man, how can one guarantee about electronic device.
Sir, the casual attitude of your customer care representatives has further irritated me . I feel there is no point of spending Rs 20, 000 for a Phone which you need to be repaired within a week of buying. The Charm of getting new phone is completely lost and i feel really cheated and disappointed by this product . Please issue me a refund or replace my handset.
Waiting for the Reply.

Thanks
Tushar Mendiratta
tushar.[protected]@gmail.com