Samsung India Complaints & Reviews

SCEPL/SAMSUNG/0413

29th September’09

To
Mr. Jung Soo Shin
The President & CEO
Samsung India Electronics Pvt.Ltd.,
Delhi,
India

Our ref: (1) : Complain no. [protected] dt. 13.08.09
(2) : Our letter dt. 18.09.09 mailed to your service network
(3) : Complain no. BP [protected] dt. 28.09.09
(4) : Numerous telephonic reminders

Dear Sir,

Our letter dt. 18th September’09 gives all the details how many times we had contacted your people and gave Xerox copy of bill, inspite of that till today i.e. after 46 days of the complain, no action has been taken.

Don’t you think it is shameful on the part of company like Samsung giving such poor services to the customer.

We are so much disgusted and fed-up with your no response attitude that now we are forced to submit this letter along with the letter dt.18th September’09 to the newspaper for publishing.

Hoping to get some response from your end.

Yours truly
For SCHUTZ CARBON ELECTRODES PVT.LTD,




AUTHORISED SIGNATORY


C.C. H.O.

Encl: Attachment of our letter dt. 18th September’09

I have a Samsung TV model CS30A9GNV sl.No 3ZAN100108R.On 18th sep while watching TV screen suddenly went blank.On 19th the TV was sent to Smart Tehnologies,samsung authorised service dealer,20 kalappakkaran str,Balaji nagar,fairlands,salem 636004.A workorder note issued by them No 326 dt 19.9.2009.Last 10 days we ontated many times in phone and personally,everytime they say not yet checked.It is very unfair to make such long delays and poor response.Kindly advise them to attend and rectify at the earliest.Thanking you,
manoharan
[protected]
salem

Respected Sir/Madam,
i have a Samsung Mobile SGH-620 . i sumbitted my mobile on samsung service centre Ludhiana on[protected]. i recieved the messege from Samsung company on 18-sept-2009. the messege was (Dear Customer, your product has been serviced and ready for delievery. please collect your product at your earliest convenience) . but when i called on samsung service centre they told me my Samsung Mobile SGH-620 is not repaired yet. So tell me what i do now. my Mobile Serial Number is RVIQA77280Z. the samsung service centre address is ( B-37/309,Nirmal Nagar,Canal Road,Dugri,LUDHIANA-2. phone[protected],2501764.......[protected] )
Please Resolve My Complaint As Soon As Possible.
From -
Simran
[protected]

I have purchased one Laptop on 16/02/2009. Unfortuanately it key board is not working from August'09. As I am living in Guwahati presently I have send the laptop to guwahati service centre on[protected] vide work order no. HC/444 which under warranty.

Till date they are telling me that Keyboard has not come though the one month is. Now please tell me how long time will you take to repaire the same.

Regards,

Swarup Mitra

[protected]

I had purchased Fridge in April,2006 of Sansung make 345 litres. After serving me only 3 years it has lost cooling while the Fridge of Kelvinator make which I bought in1986 April is still working.I think company is paying more attention towards ads than that of their products.What should I do? I have alsolodged my complaint through phone.

DEAR SIR ,

MY NAME IS ANIL AMBADAN MY MOBILE NO WAS [protected]. I HAD PURCHED ANEW HAND SET FROM TATA OUTLET AFTER ONE MONTH IT HAD ACHARGING PROBELM.SO ICALLED ON121THAT IS TATA COUSTMER CARE NO. THEY GAVE ME ASERVICE CENTER ADDRESS AFTER VISTING THEY ASKED FOR THE BILL AFTER SUBITING THE BILL THEY TOLED TO COME AFTER ONE WEEK. AFTER ONE WEEK THEY TOLED THAT IT CANT BE REPAIRED IT WAS IN AWARRANTEY PERIOD.THEN ICALLED THE NODEL OFFICER ALSO SHE ALSO WAS NOT ABEL TO SOLVE MY PROBLEM.THEN I CANCLED THE LINE.
NO ACTION HAS BEEN TAKEN ON THE SERVICE STATION GUY.AND MY HAND SET HAS NOT BEEN REPAIRED.

I have purchased a samsung mobile (Star Touch 5233) and the default password as listed in the manufactorer's documentation is not working. I am not able to activate the Mobile Tracker due to this.

Dear sir,

We have purchased SAMSUNG SPLIT AC from SAMSUNG dealer SARGAM at Jail Road, Tilak nagar
& after one month of purchase we have called their service center that noise in blower (indoor Unit) & noise of FAn (Outdoor Unit) is very high but till date We have got no response despite of 100's of Phone call & Reminders & no of e-mails at their service support center. Couple of time their Engg comes & tells us that their is defualt in Blower & Fan as mentioned above & we have no stock at this time we will change it as soon as we receicve it. Now 3 months have been passed but no body has turned up. Service is pathetic no response till date


Mail trail send to Samsung are as follows. WE REQUEST TO TAKE PROPER ACTION AGAINST THE COMPANY

The Service Head
Samsung India
New Delhi

Dear Sir / Madam

My self Sunita Arora ( [protected] ) from vishnu Garden New Delhi , Need our sepeical attention on the following issues which are pending from samsung and want you to have a look what kind of service your Engineers are providing. The Service Engineers which u are sending how they are cheating to customers and declining the samsung reputation.

1) Two months back we have purchase one Samsung Splitt AC , one month back water was leaking , we called up for complaint and for service as well , your Engineer Mr INDERJEET SINGH came he said its not our job called the person who has installed the AC and for Service he said Abhi teen months hue hai service is not required and he gone.

2) Then there was some noise coming from the AC , I Called up again at your service centre and they send the same Guy Mr Inderjeet . He just clean front panned nor check an the GAS , Filters etc and he said service is done ...............Just want to know also this is the Samsung Service for the A/C . For Noise he said blower need to change and it will take 2 - days . Now today its two weeks no call from your service centere and from anyone for this pending complaint. I have been calling your service dept but no one is updated on same.

I have calling your Sevice Manger Mr Sanjay from last three days but i think he is two busy cant attend my call , not interested even to call back even
The major problem is this on the call report on both visit your Engineer has not ask even me to sign the report . forcebly when i ask him to show his call report i have seen he has written service done ( which was not done at all ), By hand i have written on call report that i am not satisfied with service and no service is done.


From: sunita arora <sunita.[protected]@gmail.com>
Date: Tue, Aug 11, 2009 at 9:56 PM
Subject: Re: Re: ac service not given , complaint pending from 2 weeks
To: support.[protected]@samsung.com




The Service Head /
The customer care manager
Samsung India
New Dehi


The below reply from the service team was given on mail July29, 2009 almost two weeks back.


Till yet no call , no action from your side to solve this complaint.( BP NO [protected] ), I just want to know this is a kind of service Samsung is providing to the customer, taking more than a month to change a blower.

Please take this matter seriously otherwise very soon we will be going to the consumer court against the service head /manager and against samsung too.

sir,
i got a samsung guru e1410 mobile as a bday gift from my sister on may month this year,after one month the phone started getting switch off automatically.then i gave to a service centre in trivandrum they told its the problem of software they try to reload that and said that its not accepting the software after one moth they told they vil send the fone to cochin to repair,again it tuk one month now they are telling its board is having the complaint and the fone is send to bangalore,its unfortunate to see that a reputed firm like samsung is having poor service and the time delay they are causing.kindly give me a feed back about wat shud i do to get my mobile back as soon as posssible

In just a matter of about 2 yrs from the purchase of the cell phone have serviced it for nearly 3 times at a period gap of 6-8 month and every time the problem is with the slider belt. Have nearly spent an additional Rs.1500 on the cell phone. And a new service always cost me Rs.700 for changing the slider belt. I just cant understand is it our fault that there slider belt get fault with a span of 6 months. Is there a solution to this. Am really fed of of servicing the mobile

SIR, I HAVE PURCHASED A SAMSUNG S3500 PHONE TWO MONTHS AGO. I AM GETTING A LOT OF PROBLEMS IN IT.IT IS NOT ABLE TO READ THE MEMORY CARD.SO I SUFFER A LOT OF PROBLEMS USING IT.MY TWO FRIENDS HAVE ALSO TAKEN THIS AND THEY ARE HAVING THE SAME PROBLEM.SO I ANT YOU TO SOLVE THIS PROBLEM AS I AM A STUDENT AND HAS TAKEN THE PHONE WITH LOT OF HOPE AND EXPECTATIONS.IF NOT PLEASE REPLACE MY PHONE WITH A NEW PHONE.. IF YOU WILL NOT REPLACE IT ,THERE WOULD BE A BLAME ON YOU AS YOU ARE A MULTINATIONAL COMPANY. I HOPE YOU WILL REPLY VERY EARLY AND HELP INTO MY PROBLEM.

The Vice President
Samsung India Limited
Nehru Place
New Delhi – 110 019

Dear Sir,

This is with reference to complaint number [protected] dated 26 Sep 09 I have registered with the customer care of Samsung India Ltd.

I had purchased fully automatic washing machine Silver Nano, model no.WA82HAG with the capacity of 6.2kg from a Samsung authorized outlet in Chennai on 4 October...

I had given my Samsung Mobile M200 to Service Centre at Mulund, Mumbai for repair on 21.07.2009 vide Work Order No. WA[protected].

But whenever I call at service centre, they told me that your mobile is beyond repair & you will get refund. But till now I had not received refund,Service Centre & Mr.Upendra who is ASM tells me that within 8 days/15 days I will get refund.

Then on 21.07.2009 I had lodged complaint at your call centre,they give me Complaint No. BP[protected] & told you will receive call within 3 working days.

But still now I had not received any call, further when again called they told me that it will take another 3 days.

Please give me refund within 7 days.

Regards,

Prathamesh Khedekar
Cell [protected]

I had purchased the new launch of Samsung CDMA MPOWER M569 on 18th Feb 2009. Started using the handset from March 15th onwards. It worked fine for 1 month.Later the phone became too slow in its application. I had not even used a external memory card. Finally in May the phone used to show some network error. I was not able to make nay calls nor receive. I called at the helpline numbers and they asked me to visit the service centre. I went to the service centre and they informed that there was a ntework issue and they will have to send the handset to Chennai. They committed a delivery of 10 days and delivered my handset after 1 month. on 29th June i received my handset n the problem was not resloved. Since then i have been following up with them and made atleast 100 calls. Its really sad for the treatment i have received and the way Samsung has failed. Pls help me get a compestion for the trauma i have received because of these people

Dear Sir

i am md mousuf raza, i purched a samsung M620 mobile about six month before. now it has crupted so i submit it on 24 /7/2009 at delhi samsung care.from this date they are frequently ask me to come every third day but they nothing doing, now they are saying compny will pay your full amount which you have purched.but situation is as same as before. they are trying to kid me by saying that we have not compny account so it will be take a long time. i am a regular student of jamia millia islamia so i can't bunk my classes more niether i have too much money to spend. i 've already spend more then 1000 rupees as a travilling cost.
so please suggest me what i can do now, can i fill a case at consumar forum against company it's care taker.
regards

Dear Sir / Madam,

We have purchased a Samsung combi oven with the model no. CE1113F nearly 2-2.5 years back. Its not working from the past 5-6 months. We live in Chitradurga (V.P. Extn., 1st main)
1. So I had immediately placed a complaint to your Davanagere Service Centre. Your representative had come and he informed us that the circuit board has been damaged and also assured us that it will be replaced within 2-3 days. He had also told that he would call us.
2. The expected call never came .........so I called them up a week later. And I was told that the part was not easily available and that we had to place an order and after that it would take a week or so to be fixed. So I did place the order for which I was told that it will cost me nearly 1.5K.
3. We waited for nearly 3 weeks and then again called him only to hear that it will take some more time as the part is not available.
4. Finally he did come after another 2-3 weeks with the new circuit board. But to our misfortune there was a mismatch in the number of pins at the bottom end of the circuit board. So he said we will have to wait for another week or so.
5. Again after repeated follow ups I was allowed to talk to the manager, Mr. Manikanta, there. But that din't help me either. He just said he will look in the matter .
6. After few more follow ups I was given your toll free number to register the complaint. I did register the complaint. He gave me a complaint number and told that we would be attended by your representatives. But none of them either came or called us.
7. I did again call up to the toll free number repeated my complaint with the number that they had previously given. And I got the same answer that your representative will come and visit us or call us.
BUT NOTHING.... ABSOLUTELY NOTHING HAS HAPPENED TILL THIS DATE.

NOW WE ARE ALL FEELING WHY DID WE EVER BUY A SAMSUNG PRODUCT.......

AT THE TIME OF PURCHASE WE ARE FALSELY ASSURED THAT WE WILL BE GIVEN A
VERY GOOD SERVICE...........

WE USE THE OVEN ON A DAILY BASIS AND ITS BEEN A TERRIBLE HANDICAP WITHOUT
IT...........................

ITS NOT THAT THE, OVEN IS SO OLD, THAT ITS PRODUCTS ARE OBSOLETE..........

YOU CAN'T EXPECT PEOPLE TO CHANGE THEIR OVENS EVERY 2-3 YEARS............

IN FACT WE HAD SEEN A BIG SAMSUNG REFRIGERATOR AT OUR RELATIVES PLACE..........

SINCE OURS IS ALSO A BIG FAMILY, WE WANTED TO BUY A GOOD,
BIG REFRIGERATOR..........

BUT, NOW ITS DECIDED THAT, ITS DEFINITELY NOT GOING TO BE A SAMSUNG ONE........

I AM STILL HOPING THAT SOMEONE WILL FIX IT AT THE EARLIEST............

MAYBE THEN I CAN THINK, ABOUT BUYING SAMSUNG PRODUCTS...........



With regards,
S.A. Vijetha.

I think this company should stop selling their products if they are unable to attend the complaints and after sale service. I bought a.c. last year but not a single service was done.now to replace the part they are charging a huge amount and still not coming to attend after no. of calls.when there wont be summer then will they come?i am sorry to say i am very much dissatisfied with this company.next time before buying any product i will have to think 100 times.

Dear Sir,
Please help me to track & find my lost mobile handset.
Name – ravindra puranik
add- G.2 Shrivardhan Complex, 4 R..N.T. Marg Indore (M.P.)
city-Indore 452001
phone model –S 3500
make – Samsung
e-mail [protected]@rediffmail.com-(2)[protected]@gmail.com
imei no- 354556/03/048179/3
Missed date:[protected]
Please inform me through my mail id.

Thank you,
Ravundra Puranik

i have bought a dvd writer of samsumg. it was not working properly and was unable to read the cd/dvd. before of its warenty i gave that to the south delhi service centre at vishal bhawan nehru place. they took around a month to repair that. but, the same was also faulty. i went their again they said we have checked it there must be a problem in your system. i took that and checked that again and also showed it to computer engg. and cheked that with other pc also and again went to the service station with my compaint with in a weak on dated 24/09/09 . but, they said that we have repaired it and now your warenty is over. we are repairing it for the last time. but, even now today on 24/09/09 its not working. my question is when i went for the first time it was under warenty, and if they have given me a faulty dvd writer again and again what i can do. my compaint no. was 270.

i purchased a ultra stlim color tv form dealer. after 2 or 3 months it's remote was not working properly then i have changed my remote. again the new remote is also creating some trouble. i have also changed the battery two or three times. so in my opinion the samsung company is a third class compancy and it's products are also so bad. so i requested to all the people don't chose the samsung if they wish to buy some good product