[Resolved]  Samsung Lcd Tv — LCD TV - Unacceptable Repair Cost

The Managing Director
Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place,
New Delhi-110019


Reference: Purchase of LCD TV from Vijay Sales via Invoice No 06-BR04-08S0 1553 dated April 18, 2008.

Subject: LCD TV – Model No LA26R71BAM/XTL, Serial No 07223ZHQ302541D, Complaint no [protected]

Dear Samsung Authorities;

With reference to the above mentioned complaint number, I wish to state that the LCD TV in question was purchased by me from Vijay Sales Borivli, 15 months back – April 18, 2008.

During that time there was a promotion drive by Videocon and I wanted to buy Videocon TV. Samsung as a brand was sold to me by the representatives who managed to convince me that this is a well known brand having best products and that I could blindly purchase any of Samsung Products and be assured about the performance for a long time to come. Hence, even though this Samsung LCD TV was costlier that the other products I purchased the Samsung LCD TV for Rs 30,000/- on pure face value.

Recently, the TV started giving problems on startup – it used to take some time for the TV to start and we had lodged a complaint wherein the same was attended but the problem continued. In couple of days there was no image seen on the TV at all. We again called the technician wherein he mentioned to us that there was a panel problem and that he would revert back with the costing for repairs as the warranty had expired 3 months back.

Since the technician never called back, I personally inquired with Samsung Authorized Service Centre – Abhinav Enterprise regarding the cost involved and I was shocked to hear that the repair of my TV is going to cost me Rs 22,000/- . I am feeling completely cheated on buying the Samsung TV as I was told that the same is a good product and I would never have to worry about its performance.

To set your records right, please refer the below mentioned details of the complaints made and visits made by your staff :

1. September 5, 2009
2. October 13, 2009
3. October 15, 2009
4. November 03, 2009

I received a letter on 12/11/2009 from Abhinav Enterprise stating “as per our request” they are offering a discount of 25% in the repair cost.







The statement stating that the “request for a discount in the repairing cost” is absolutely false and misleading. We request you to refer to our complaints and various discussions which clearly demands an immediate Repair or Replacement of the television set at your on cost, as such kind of expense is not justified in the span of 15 months from the date of purchase of the television set.

Hence, the estimate given by you is totally unacceptable. You are once again requested to have the television set repaired immediately as it has been three months now that the television set is unused and is causing a lot of inconvenience to my family members.

I hereby appeal to the Samsung Authorities to look into the matter as there is no way that I can pay Rs 22000/- for the repairs of my TV. There is no justification to the fact that an expense of this nature is called for in a matter of just 15 months of purchase. The TV needs either to be changed or repaired.

You are hereby called upon to rectify the problem immediately at your own cost immediately, failing which we shall be constrained to take appropriate steps against the company – Samsung, activating the Consumer Code Proceedings and Institution of Cheating and Forgery Act as applicable without any reference and at your entire risk and consequences. We would also be constrained to activate the media tool in the same.

Thanking You,

Yours truly,

Rajesh Navalkar
SBI, Prashant Society,
Block No 11, Kasturba Cross Rd No 4,
Borivli East, Mumbai 400 066.
Phone No: [protected]