Samsung India Complaints & Reviews

We have purchased my Microwave 5-6 months back from Next store, Tilak Nagar. Now from last month our microwave is not working and we lodged a complain in service centre. on 9th Dec one of the engineer visited our house and told us 3 parts needs to be changed as they are not working. Till now after so many follow ups still we are getting a response that part are not available.

I think people should not buy any Samsung product as their after sales service is very very poor. No matter if you escalate your problem to their senior person still your problem will remain same.

this mobile is not supporting any apps...messaging does not work properly i.e if the inbox is full, after cleaning up it will not receive messages for some time until you switch off mobile and again switch on....please do not opt for this phone...

i had purchased convection microwave model from samsung india through its agt at uttam nagar new delhi on 12oct09,first of all there was no proper demo and on the top of it i was assured by the dealer about the cookery classes being conducted by the m/s samsung india immediately purchasing the microwave to help client to cook their favourite dishes.and during that deepawali period even lg were having the same offer of complimentary cookery classes by them.and i must say it was very unfortunate moment when i choose samsung microwave over lg.their full page adv for the same free cookery classes etc published in the times of india national edition on 29oct09 assuring and claiming tall about being the best microwave oven in india and abroad who provided cookery classes etc.and as a process we have informed their helpline [protected] and registred our request with them for the cookery classes and were being told the same will be conducted very soon.but till this date there is no sig of response from them inspite of my several emails and telephonic conversation with their so called excecutives brings no response till this date only false promises and daily new number new name new refrences were provided to pass the time.my complaint [protected] is still pending and they have stopped to reply my querries now.then i spoke to mr suvrat[protected] and mr amresh [protected] and belive me they made me understand that i was a fool to choose so called multinational company can be a cheater.mr amresh provided me his false email id which is not at all existing.i requested them to at leat give me in writing that inspite of their tall claim and adv in the famous english daily the times of india they cant arrang cooking classes to their clients which he reused.i even said/wrote you give me written appology about the same as they have no co ordination with their pr deptt or so but now they stopped attending my calls.pls help me and solve my problem and also provide me the tel/fax/address of their ceo so that i can at leat inform them about the things which are being implemented behind their tall claims.pls help me and solve my problem...harinder rana [protected],flat-4,site -3 opp holy innocent public school,vikas puri,new delhi-110018

Dt.24.01.2010


Milind Verma
32,Super Market, Wright Ganj
Ghanta Ghar, Near Central Bank
Ghaziabad-201001
[protected]



My Samsung GSM handset SGH-B520 had a blank white display Hang problem.
I took it to the Samsung Mobile Service Center in Ghaziabad Raj Nagar area at following address
(JMD Services, R-7/196, Raj Nagar,Ghaziabad-201001.

The technician opened the handset in front of me and checks it and told me that it had display and Software problem and needs to be kept at the service centre for 1 day. Later after 5 days I got a call from the service centre that there is a Mother board problem and it cannot be replaced, as there is a Software problem.

But I know that there is no such problem because the handset in use for last 15 months.

When I called Samsung Mobile Customer care they told me talk with Mr.Vikesh ASM on [protected] but after 2 Days Mr. Vikesh Also Give Me Same Reply that there is a Mother board problem and it cannot be replaced.

Still I Can’t Understand that how is arise the Mother Board Problem in phone when there is only display problem and They Have Issued me memo without ORDER No,Date and Token No.

My phone's warranty is going to expire on October 26th 2009.Please help me in this case.

Samsung Handset No :- SGH-B520
Serial No. :- RIXQ968948A
Date of Purchase :- 26-Oct.2008

Refrigerator model RT 41 - The freezer works ok. The cabinet does not cool. Advised switch off the refrigerator for 24 hrs to solve the icing problem. Nothing happened . It seems a manufacturing defect and should be rectified without charge. may be need to go to consumer complaint cell of the Government.

SAMSUNG MOBILE PHONE
DEFECTIVE MOBILE

I had bought a Samsung Mobile Phone - Model GTS3650
(Sl.RW3SA12506T, IMEI No.[protected] on 6.11.09 from Mobile Store located at Dharavi, 60 Feet Road, & invoice number. MH1939.

I used the phone but only after 3rd day of Purchase I got 3 lines on DISPLAY. Then I took it to the Shop I purchased and asked for a replacement and he refused and asked me to go to the Service Centre of Samsung located at Portuguese Church, Dadar West Area, Shop name Excel Services (Phone No.[protected]). I visited the above store 3 times & they resolved the issue but it was only for temporary Period. Then again I got same Problem after 3 days then Service Centre told me that it would take 10 days for change Display repairs. or you can visit at Santacruz Head office they will Help you. Then after I visited at santacruz gallery they also told me same answer it will be take 1 week.


I am wondering why cannot Samsung replace the handset ... it is in warranty Period then
...what is the guarantee and warranty?

Please help me as to how I can get a replacement or service as it is a new mobile. Otherwise I will launch Complaint against Samsung Mobile in Consumer court.

So Please give me reply on urgent basis.

Why should I suffer from this Problem?

Thanks,

AMOL BARJE
[protected]

I'M FROM BIKANER,RAJASTHAN..I HAD A SAMSUNG S5233S STAR PHONE.ON 26 DEC. 09.IT HAD SOME PROBLEM.
27 DEC I GO TO SERVICE CENTER OF SAMSUNG,THEY SAY PLS SUBMIT UR SET ON 4 JAN. 2010 FOR SOME NETWORK PROBLEM.
I SUBMIT SET ON 4 JAN.
THEY SAY THAT LEAVE UR SET FOR 2 DAY TILL WE UPDATE IT.
AFTER 2 DAYS THEY SAY UR SET PCB(INNER CURCUIT) MUST BE CHANGED & NO OTHER WAY TO REPAIR IT.I SAID YES.AFTER 5 DAY LATED THEY CHANGE PCB & SAID THAT UR SET MUST TRANSFER TO JAIPUR FOR PROCESS THE IMEI NO. ON PCB & NOW SAY THAT UR SET SENT TO DELHI..........
NOW PLS HELP ME & TAKE ME MY SET & 20 LATED DAY EXTENDED WARRENTY.......
MY MOBILE IMEI NO. IS [protected] & WORK ORDER NO. IS 417..

UR TRULY
Amit Kumar Jangid..

DEAR SIR,
I have purchased a handset of SAMSUNG C3010S on 16/01/2010 at "Little Sisters" (LIC more, MIDNAPUR Town, West Bengal). They have taken Rs. 3500/- from me, but i have verified this price value at HALDIA, purba medinipur, @Rs.3100/- . When I call back to this "Little Sister" they told me that this was the actual price...Why i will give Rs. 400/- more..............pls do something...

jagannath samanta
Haldia, Purba Medinipur
[protected]

To

THE MANAGING DIRECTOR,

M/s SAMSUNG-AIRCONDITION,

MAIN OFFICE HEADQUARTERS, CHENNAI

SUB : REQUEST FOR CHANGE OF COMPRESSOR OF WINDOW SAMSUNG A.C.ONE TON UNDER WARRANTY PERIOD.

Sir,

I wish to bring to your kind notice the following facts for our kind perusal and immediate necessary action.



I had purchased a Samsung window AC unit with stabilizer on 19.12.08 from Chellamani & Co., 440/1, M.T.H,Road, Pattabiram, Chennai – 94, your authorized dealer. The dealer had taken one week’s time even for installing the unit. On installation, it was noticed the unit is malfunctioning. After repeated requesting the unit was replaced with a new one after a lapse of six months. To my surprise this unit was also developed technical snags. Therefore, I had lodged a complaint with your dealer. Again, your technician checked the unit and found some problems in compressor and the same was rectified after three months.



Since this problem is occurring time and again. I again registered a written complaint on 26.08.09 vide B.P.No. [protected]. As usual this time also it has taken tws months to attend the complaint. To my dismay, your service center viz.SRI MEENAKSHI ELECTRONICS, THIRUVALLUR has given me an estimate for gas filling charges of Rs.1000/- & service charge of Rs.200/- + service – tax, though it is under warranty period.



From the above, it is amply clear that the unit sold to me is either a duplicate one or a second hand unit as otherwise why a brand new unit is giving me sleepless night for its bad service. Thought the unit is roughly one year old, it has hardly given me any comfort for the money I paid for it. It is also pertinent to mention here that your service after sale is very poor which would affect your brand image.



I hope you could understand the mental agony I had undergone for all these months. Though I am not at fault, the service center wants me to pay the aforesaid charges.



Under these circumstances, I hereby appeal to you to kindly look into the matter personally and do the needful. Please take this as a notice and attend to my request within 15 days from the date of receipt of this letter. As otherwise, I will be forced to approach Consumer Forum for justice for which your company will be responsible for all consequences.



Thanking you,



Yours truly,

(ARUNDHATI),

DOOR NO.5, 5TH STREET, BHARTHI NAGAR,

P.O.: I.A.F.(PTMS), IAF AVADI, CHENNAI – 55

DATED: 12.10.2009

CELL NO. [protected], 26853237

EMAIL- [protected]@gmail.com

I purchased the monitor Last month.I didnt use that monitor. i just purchased and i kept in my home for arrangements.3 weeks before i Switched ON my Monitor after that only i noticed there is problem with that monitor. While Switch ON it Automatically getting switch OFF in 3 seconds.Immedietly i called to Customer care Samsung india and registered a complaint regarding this issue.They told me that our Engineer will come to your home with in today. But he came after 3 days.He Checked and state that some mother board inside the monitor is found to be defective so want to replace that one.i asked him to replace that one. but he told me we don have now, i ll get back you tomorrow. Already one week gone.But no response from any of them.Many times i called to customer care regarding this issue but no response( they just telling our engineer will come). Am very much dissappointed with the service of samsung.

The Managing Director
Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place,
New Delhi-110019


Reference: Purchase of LCD TV from Vijay Sales via Invoice No 06-BR04-08S0 1553 dated April 18, 2008.

Subject: LCD TV – Model No LA26R71BAM/XTL, Serial No 07223ZHQ302541D, Complaint no [protected]

Dear Samsung Authorities;

With reference to the above mentioned complaint number, I wish to state that the LCD TV in question was purchased by me from Vijay Sales Borivli, 15 months back – April 18, 2008.

During that time there was a promotion drive by Videocon and I wanted to buy Videocon TV. Samsung as a brand was sold to me by the representatives who managed to convince me that this is a well known brand having best products and that I could blindly purchase any of Samsung Products and be assured about the performance for a long time to come. Hence, even though this Samsung LCD TV was costlier that the other products I purchased the Samsung LCD TV for Rs 30,000/- on pure face value.

Recently, the TV started giving problems on startup – it used to take some time for the TV to start and we had lodged a complaint wherein the same was attended but the problem continued. In couple of days there was no image seen on the TV at all. We again called the technician wherein he mentioned to us that there was a panel problem and that he would revert back with the costing for repairs as the warranty had expired 3 months back.

Since the technician never called back, I personally inquired with Samsung Authorized Service Centre – Abhinav Enterprise regarding the cost involved and I was shocked to hear that the repair of my TV is going to cost me Rs 22,000/- . I am feeling completely cheated on buying the Samsung TV as I was told that the same is a good product and I would never have to worry about its performance.

To set your records right, please refer the below mentioned details of the complaints made and visits made by your staff :

1. September 5, 2009
2. October 13, 2009
3. October 15, 2009
4. November 03, 2009

I received a letter on 12/11/2009 from Abhinav Enterprise stating “as per our request” they are offering a discount of 25% in the repair cost.







The statement stating that the “request for a discount in the repairing cost” is absolutely false and misleading. We request you to refer to our complaints and various discussions which clearly demands an immediate Repair or Replacement of the television set at your on cost, as such kind of expense is not justified in the span of 15 months from the date of purchase of the television set.

Hence, the estimate given by you is totally unacceptable. You are once again requested to have the television set repaired immediately as it has been three months now that the television set is unused and is causing a lot of inconvenience to my family members.

I hereby appeal to the Samsung Authorities to look into the matter as there is no way that I can pay Rs 22000/- for the repairs of my TV. There is no justification to the fact that an expense of this nature is called for in a matter of just 15 months of purchase. The TV needs either to be changed or repaired.

You are hereby called upon to rectify the problem immediately at your own cost immediately, failing which we shall be constrained to take appropriate steps against the company – Samsung, activating the Consumer Code Proceedings and Institution of Cheating and Forgery Act as applicable without any reference and at your entire risk and consequences. We would also be constrained to activate the media tool in the same.

Thanking You,

Yours truly,

Rajesh Navalkar
SBI, Prashant Society,
Block No 11, Kasturba Cross Rd No 4,
Borivli East, Mumbai 400 066.
Phone No: [protected]

Washing Machine model no. WT7400IB/XTL , Serial No. WO1452CWCOO723B. Problem - Spin not working . Cabin broken. The product was taken by the Samsung authorised service center (Pro Active Service Center, 13/149, Saraswathy, opposite congress Bhavan , Kollam, Kerala ) on[protected]. The product has not returned till date. when enquired, they replied that the spare parts has not received from the company. Please take necessary action to get back my product at the earliest

This is to get to your notice that my wife had purchased a Samsung Mobile handset M3510 on May5th2009,From Univercell,Indiranagar Branch (INV No B.IN/1692) and within 2 months the keypad was not working and i had brought the set to the shop and they told me to give it to Sagar Technologies for repair and i did the same on 29th July 2009 and ever since its been with them and every time i call them they tell that the part has to come from Chennai and till now its not been repaired.While i understand that Univercell shop only sells mobile sets and not repairs but i feel such experience is really frustrating for me and that you need to take some responsibility for such cases when you have also charged for mobile theft and damage insurance.

Sir,

I do not know whether I am contacting the right medium for my grievance or
not but I hope that my this letter will draw your kind attention at least.



Sir, I purchased one Samsung 29" coloured TV in June, 2009 and from the day
it has been purchase, I am cursing myself because it was defective from the
very beginning. Earlier during 2-3 months we did not noticed the defect but
when it started increasing we contacted the Samsung, Delhi 10-12 times and
every time we requested them to replace this defective set with a new but no
heed was paid by them to our requests. Every time they impressed upon us to
get it repaired. Till guarantee of one year was not over, they tried to
repair the set (but not entertained our request for replacement of this
defective set) but as soon as the guarantee was over they refused to
entertain the complaint without the visiting charges of Rs.500/-. With great
difficulties and lots of requests they agreed to repair it again (but
refused to replace the set or refund the amount of Rs.16500/- towards the
cost of the TV set) with the assurance that the same defect will never
happen again.



But regret to inform you that within 3 months, again the same problem has
appeared. This time we are really fed-up and want our hard earned money
back, but they are not entertaining our requests.



If it is possible, you are requested to kindly look into our complaint and
give a space in your esteemed newspaper(s) so that other consumers of
coloured TV are apprised of the fact which we have faced in the hands of
SAMSUNG INDIA.



We shall be grateful to you for this favour otherwise nobody in India is
helping the consumers who are being cheated by this big companies. It is
learnt that Samsung has sold its lakhs of defective sets in Indian market
but is not ready to accept them back.



Thanking you and with kind regards,



(GURUVANSH SINGH)

DELHI

MOBILE : [protected]


From: GURUVANSH SINGH [mailto:[protected]@gmail.com]
Sent: Tuesday, January 12, 2010 3:08 PM
To: 'support.[protected]@samsung.com'; '[protected]@consumeraffairs.com'
Cc: '[protected]@moneycontrol.com'
Subject: FW: Defective 29" TV Set No.CS29 A730 supplied at the time of initial purchase

Sir,
Please refer to my previous E-mails/complaints. Final complaint was sent in the month of September, 2009 after which your Engineer visited and repaired the set with the assurance that this defect will not appear again.

Regret to inform you again that within approximately three (03) months the same defect again occurred and your DEFECTIVE TV SET has started giving trouble again. This time I am not going to tolerate if pour hard earned money spent on this DEFECTIVE SET is not returned. I am writing a complaint to THE CHIEF MINISTER/PRIME MINISTER/MRS. SONIA GANDHI FOR THEIR INTERVENTION IN THE MATTER. After that I will contact CONSUMER FORUM, if my hard earned money is not returned.

You have really made a mockery of our grievance and are trying to delay the matter. I have also prepared my complaint with full details and it will be sent to different daily NEWSPAPERS of Delhi/India, if my problem is not solved, immediately.

Thanking you,

(GURUVANSH SINGH)
[protected]

Dear Sir/ Madam,
This is my second mail in Samsung Support but nether I did not receive any reply on this mail nor my problem solve by Samsung service centre. My complaint no is[protected] dated 22.12.2009, I purchased a LCD TV model no LA32B530P7RMXL S. No:- 122532E5900202 ,When I start it in my home its volume level is going mute after 30 Volume lavel.When I complaint on Samsung Service centre(Complaint no [protected]) they send en engineer for repairing the same. It should be DOA (Dead on Arrival) and it should be replace with new one TV not repair.


If this product have some external problem than I am ready to service it but it have some internal problem, than I am not ready to repair the same. I request you that please change this LCD TV with new one. I will not accept it in repair condition. I want only new TV as I have paid full value for it.

This is showing very poor service of India’s no ONE Brand of electronics and IT products. I have 100 times called to Mr. Manish Kaushik(Service Head - Jaipur service centre) but after 26 days gone they didn't solve my problem.

I WANT TO KNOW THAT "IS THIS TYPE OF SERVICE PROVEDING TO YOUR CUSTOMERS"

Kindly sort out this issue ASAP.

Regards
Roop Singh Chouhan
RIM:- [protected]
mail id :[protected]@rediffmail.com

I wrote to the company on its own site. They merely acknowledge in sweet terms as follows but do not take any further action.

'' Dear Kalpana

Welcome to Samsung India Electronics Pvt. Ltd. We thank you for your
interest/valuable_feedback. Please find hereafter, our response. Your
Transaction no. is [protected]. Please quote this reference in all
subsequent communications.

[protected][protected][protected][protected]
We apologize for the inconvinence you are facing with your SAMSUNG
product <(>&<)> services.
Although we are very sorry to inform you that we have to stop the
processing of your complaint here because o[censored]navailability of your
address and contact number in your mail, which is necessary to track you
for the rectification of the problem of your product.
We request you to please mailus back with all the relevant details to
visit your place for services.
Thanks <(>&<)> assuring you the best services always.
With Regards
SAMSUNG

[protected][protected][protected][protected]

You are receiving this e-mail because you have previously made an
enquiry about Samsung India through our Web-sites.
Please donot reply to this mail as it is an automated email and cannot
be responded to.
If you wish to send feedback or queries to Samsung_Electronics, please
send a new e-mail (E_MAIL ID NOT PROVIDED) or contact us at: Samsung India Electronics Pvt. Ltd
Customer Contact Center Call Toll Free :[protected]From MTNL/BSNL)
Call Reliance No :[protected]please prefix std code)
Home Page : http://www.samsung.com/in
Best Regards,


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Your own Rice cooker lid melted in the oven.
Your own Rice cooker lid melted in the oven! ''

　

I have complained for window AC repair under warranty period to Samsung Company through their customer care. My complain request no. is [protected] dated 13.10.2009. However it is regretted that no action has been taken from the company. I contact customer care regularly and they reply that we are forwarding your complain to our concern department. But nothing has been changed after elapse of about 3 months.

Sir,
With due respect and humble submission i Sachin Khandelwal from Pune has lost my mobile phone while i was on a visit to LAVASA,Pune.My mobile phone has the following details..
IMEI NUMBER[protected]
DATE OF PURCHASE-17TH MARCH 2009
MODEL NUMBER-- SGH -J700
NUMBER IN USE AT THE TIME OF LOOSING--AIRTEL -[protected]
therefore i kindly request you to do consider my complaint.for that i will be ever faithful to you.

yours faithfully
SACHIN KHANDELWAL

Contact Number--[protected]

I bought samsung mobile in july 2009 from the first day I have network problem with my handset for it i complaint to the co. but they not respond me.

I Buyed a Samsung 22" LCD Monitor Model No 2243 LNX on 15th Dec 2008 Which Has a Warranty Of 3 Years.

With In 9 Months It Got 2 Times Repaired

The 2 Times They Changed LCD Panel & Now I am Using 3rd LCD Panel

Recently It Got a Small Punch On LCD Panel & Its Not Working.

Now They Were Saying It Does'nt Comes In Warranty.

My Recommend Is Not 2 Buy Samsung Monitors Because You Need To Go Service
Center More Times Instead Using It.