Samsung India Complaints & Reviews

louged a complaint at service center on dated 5th january 2010. MY complain B.P. No. is [protected] .Engineer visited to us and said a spare should be changed.since i have not received any phone calls regarding this. everyday i contact to service center they said i arranged the call and nothing happens.

I have purchased a Samsumg 180 Litres capacity from Anandakumar Home Appliances at Cuddalore, Tamil Nadu on 07.01.2010. Within three days the water leakage problem observed and reported to the Sales Centre. One Service Personnel came and told that there was no problem after making some adjustments. Even after that during power failure the water is leaking and coming to the bottom of the fridge. In some times the water leakage is also observed even when the power is available. This is absolutely a manufacturing defect and the fridge is to be replaced with new one. If the fridge is malfunctioning within one week from the date of purchase who long will it work satisfactorily? When we contacted the sales centre there is no possibility of replacement. We are cheated with a worst equipment. We want immediate replacement with new one. Other wise we will give open public notice in the news paper about the malfunctioning of Samsung Refrigerator. Still We hope your company is genuine and our request will be considered. Meharunisa- Cuddalore [protected].

To whomsoever it may concern,
This is to bring to your notice the laxity of "SAMSUNG" in dealing with a minor customer complaint lodged by myself and which is still unresolved 5 months later.

I had purchased a Samsung refrigerator model No: SG629EESWHXTL,620 lIters in dated[protected] with a warranty extending upto 2 years.
In[protected] we informed Bismi electronics ,Kerala ,Kochi and Samsung Service center ,Kochi about a complaint in the cooling system of the fridge following which they took the said fridge for repairs after replacing it with a small service fridge temporarily. The complaint registed NO : [protected].
Inspite of paying Rs 2280 Bill No: 3071towards repairs, Samsung was unable to repair the same.
Hence they offered to replace the same and we paid a sum of Rs 13089 as DD from Federal Bank panmpally nagar ,Kochi on 18 th Dec as required by them towards depreciation.
To our utmost surprise and dismay totally different model # SG629EPNSHXTLof a Samsung refrigerator in a smaller capacity of 560 liters was delivered to us.
We have since contacted Mr Joseph ,Branch Manager and Jeffery that the smaller fridge is unacceptable.not only was this official unable to explain why our particular model or a different model of same capacity was not offered as replacement,but also Mr. Joseph has had the audacity to not even answer our phone calls nor return them.
This sort o[censored]nproffessional approach is totally unacceptable from a reputed company like SAMSUNG.
I am surethat SAMSUNG will definitely look into the matter and resolve it as follows:
1. either replace the refrigeratorwith the same model and capacity or another model of same capacity Which like.
or
2. Refund the amount of Rs 13089 as it doesn't make sense to pay more for a smaller fridge.
Expecting a RESOLUTION with IMMEDIATE effect.
Yours sincerely,
Rekha george.
CA 111, RIVIERA RETREAT ,THEVARA, KOCHI, Kerala

My washing machine is not running properly and your service provider is not able to understand its faults...!!!



Contact Me On :-[protected]...

I have purchased SAMSUNG SCH-W299 DUAL GSM+CDMA Phone @ Rs. 11,999/- on 31 Jan 2010, from Reliance Web World Out let as I have Reliance Prepaid and Airtel Post paid sims.
The instrument have only
(1) 16 characters name field,
(2) Message is not received and sent as ONE MESSAGE ..gets split & goes in two to three shots. cannot forward any message if it is splitted, is not it? and messages comes in many parts
(3) NO conversation recording facility (although they have mentioned in user manual, a camera button to be pressed and hold while talking, but not recording)
(4) NO FM radio songs recording facility
(5) NO saving option in the existing list
(6) NO user friendly icons/options.
(7) Many unknown options suchs as P-Pause, T- Pause, Sweeping Command etc., which have no explanations as to what it is..(All the customers are not intelligent is not it).
Even smaller cell phones does have these..how can we expect that SAMSUNG doesnot provide.. I could not expect..this...
I am totally disappointed. Earlier (and even today I use) I have been using a China Mobile Model Mirae Comm comp Ltd, Model MGH 870. I purchased it for Rs. 6,000/-. This phone has all the facilities even more user friendly. AFter using it for two years, I thought of shifting it to A BRANDED instrument. Thereby purchased SAMSUNG.
Now, Totally disappointed.
I took it to SAMSUNG customer care.. even they are blinking and reloaded the soft ware and couldnot do anything..
Now..what should I do.. i want to return the cell-phone..pls advise... want to get-rid-off..and get back my money..

I bought a Samsung Mate last week on 6th Feb, 2010. The phone seemed ok when I bought it with everything seemingly working well. But when I began using it 2 days later, the problems started. The phone had a loud volume, but compensated on clarity. The result was everytime I spoke to anyone, the sound was garbled. I had to ask people to repeat sentences many times. Initially I assumed it was a network issue and hence did not raise a flag. But the problem persisted at every location. This of course could not be a network fault. To confirm my suspicions, I inserted my SIM into my bro's phone, and the sound clarity was much better there. Which then led me to conclude the phone was faulty. It was almost like I had to strain my ears to hear and if I raised the volume, it got way too loud and still was unclear.

Since there was no resolution I went back to the store to tell them that I want to buy another model in exchange and I would pay the difference. They said I would have to go to a Samsung centre, which would be closed on Sunday (14th Feb). On Monday I went to the one nearest to me in Andheri East only to know that they had shut down. The next day, the centre in Borivli inspected my phone and declared no faults with it and refused to exchange it. They just insisted that the phone had perfect clarity.

I now have reason to believe that I made a mistake by buying Samsung and should have stuck to the tried and tested Nokia probably. At least they make better phones!

To The Manager of consumer complaints,

Given below the clear mails exchanged between Sansung customer care and me till date, It also has information of the date of registering complaint with Samsung customer and until today the Television has not been rectified and further more their service engineer has Taken some main boards from my LCD Television and given old boards to say me that they are new. Then the next sales engineer Mr shashak comes after two days and says that this board has components wrongs soldered, HOW CAN A COMPANY ORIGINAL BOARD HAVE ITS COMPONENTS FITTED IN REVERSE DIRECTION, THIS MEANS THEIR ENGINEERS SENT TO ME HAVE CHEATED ME BY PROVIDING A OLD BOARD.

I HAVE ALREADY PAID THEM APPROX 6300 INR UNTILL NOW AND STILL MY TELEVSION IS NOT WORKING NOR THEY HAVE GIVEN ME BACK MY ORIGINAL BOARD OF THE TELEVSION.

Regards
Philip J Mani
D-9, Lakshwadeep Society,
Sector 3, Pradhikaran, Bhosari,
Pune 411039
Ph :[protected]
Mobile : [protected]

NOW THAT THEY HAVE CHANGED ALL TWO BOARDS TO NEW ONES ACCORDING TO THEM AND STILL DID NOT SOLVE THE PROBELMS AND HENCE NOW ARE CLAIMING REPLACEMENT OF ONE MORE PART, VERY WELL THEY REPLACE THIS WHOLE LCD WITH A NEW ONE.




from Priya <[protected]@gmail.com>
sender-time Sent at 6:56 PM (GMT+05:30). Current time there: 2:35 PM. ✆
to support.[protected]@samsung.com
cc parimal.[protected]@samsung.com,
rajender.[protected]@samsung.com
date Fri, Feb 5, 2010 at 6:56 PM
subject Unprofessional Behavious of SAMSUNG employees
mailed-by gmail.com

hide details Feb 5 (11 days ago)


Dear Sir,



To whom so ever it may concern



I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung





I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.



One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)



Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.



Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.





I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.



I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better





Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem



Regards


Philip J Mani

President Operations
from Robota NxtGen Technologies <[protected]@gmail.com>
sender-time Sent at 6:31 PM (GMT+05:30). Current time there: 2:37 PM. ✆
to support.[protected]@samsung.com
date Sun, Feb 7, 2010 at 6:31 PM
subject Re: Unprofessional Behavious of SAMSUNG employees
mailed-by gmail.com

hide details Feb 7 (9 days ago)

Dear Sir/Madam,


We thank you for sending your company personnel to rectify the problem. He has changed the main mother board and the TV started to work.

As given in my earlier mail, that the earlier personnel who came had taken the power board and brounght the so called new power board as supplied by samsung COMPANY, this board has one of the resistors/ electronic parts fixed in it in the opposite direction / poles wrongly soldered. This was rectified by your company personnel Mr. Shashank [protected]. kINDLY CLARIFY DOES SAMSUNG NOT HAVE A TEST DONE BEFORE DELIVERY OF THE BOARDS FOR SURE IT DOES. IF YES THEN MR ANVER [protected] CLAIMS THAT THIS IS NEW and was claiming an amount of 1800 for the same, which I had informed him that I shall pay him if he comes and returns my original board which he took from my TV, he said on 06/02/2010 when your engineer Mr Shashak was there and he too told him that the board supplied by him had the resistor wrongly fitted, he said he will come in one and half hour, now it is 24 hrs from the time of call he has not turned up.

Now, the status of the repair has cropped up a new problem, the screen has lost its resolution thus shows pictures like negatives, who is responsible for this?

If what Mr anver is claiming that he has given a new board, then now my complete TV has all circuit boards new as of Samsung make and I have this problem.

I request serios action in this regard and immediate rectification to my full satisfaction.

The mails bounces back when I use these two mails given by Mr Anver for reporting my complaint. Please provide necessary mail ID wherein I can discuss this issue with top officials.

<parimal.[protected]@samsung.com>,
<rajender.[protected]@samsung.com>

Looking forward for your action plan

regards


Philip J Mani
President Operations
[protected]
- Show quoted text -









On Fri, Feb 5, 2010 at 7:02 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,



Thank you for becoming a patron of Samsung product.



With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.



Thanking and assuring you for best services always.



Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.






------- Original Message -------
Sender : Priya<[protected]@gmail.com>
Date : Feb 05, 2010 22:26 (GMT+09:00)
Title : Unprofessional Behavious of SAMSUNG employees

Dear Sir,



To whom so ever it may concern



I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung





I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.



One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)



Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.



Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.





I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.



I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better





Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem



Regards

For Robota NxtGen Technologies



Philip J Mani

President Operations








Reply

Forward



Reply

|
SUPPORT INDIA
We sincerely regret the inconvenience caused to you. We have forwarded your q...

Feb 8 (9 days ago)
SUPPORT INDIALoading...
Feb 8 (9 days ago)
SUPPORT INDIA
to me

show details Feb 8 (9 days ago)

from SUPPORT INDIA <support.[protected]@samsung.com>
reply-to support.[protected]@samsung.com
to Robota NxtGen Technologies <[protected]@gmail.com>
date Mon, Feb 8, 2010 at 10:07 AM
subject Re: Re: Unprofessional Behavious of SAMSUNG employees
mailed-by samsung.com

hide details Feb 8 (9 days ago)


Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.






------- Original Message -------
- Show quoted text -
Sender : Robota NxtGen Technologies<[protected]@gmail.com>
Date : Feb 07, 2010 22:01 (GMT+09:00)
Title : Re: Unprofessional Behavious of SAMSUNG employees

Dear Sir/Madam,


We thank you for sending your company personnel to rectify the problem. He has changed the main mother board and the TV started to work.

As given in my earlier mail, that the earlier personnel who came had taken the power board and brounght the so called new power board as supplied by samsung COMPANY, this board has one of the resistors/ electronic parts fixed in it in the opposite direction / poles wrongly soldered. This was rectified by your company personnel Mr. Shashank [protected]. kINDLY CLARIFY DOES SAMSUNG NOT HAVE A TEST DONE BEFORE DELIVERY OF THE BOARDS FOR SURE IT DOES. IF YES THEN MR ANVER [protected] CLAIMS THAT THIS IS NEW and was claiming an amount of 1800 for the same, which I had informed him that I shall pay him if he comes and returns my original board which he took from my TV, he said on 06/02/2010 when your engineer Mr Shashak was there and he too told him that the board supplied by him had the resistor wrongly fitted, he said he will come in one and half hour, now it is 24 hrs from the time of call he has not turned up.

Now, the status of the repair has cropped up a new problem, the screen has lost its resolution thus shows pictures like negatives, who is responsible for this?

If what Mr anver is claiming that he has given a new board, then now my complete TV has all circuit boards new as of Samsung make and I have this problem.

I request serios action in this regard and immediate rectification to my full satisfaction.

The mails bounces back when I use these two mails given by Mr Anver for reporting my complaint. Please provide necessary mail ID wherein I can discuss this issue with top officials.
<parimal.[protected]@samsung.com>,
<rajender.[protected]@samsung.com>

Looking forward for your action plan

regards

Philip J Mani
President Operations
[protected]








On Fri, Feb 5, 2010 at 7:02 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

Thank you for becoming a patron of Samsung product.

With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.



------- Original Message -------
Sender : Priya<[protected]@gmail.com>
Date : Feb 05, 2010 22:26 (GMT+09:00)
Title : Unprofessional Behavious of SAMSUNG employees

Dear Sir,

To whom so ever it may concern

I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung

I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.

One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)

Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.

Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.

I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.

I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better

Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem

Regards

For Robota NxtGen Technologies

Philip J Mani

President Operations


Reply

Forward



Reply

|
Priya ✆
We thank you for this below mail What action has been taken, who is concerned...

6:20 PM (0 minutes ago)
PriyaLoading...
6:20 PM (0 minutes ago)
Priya ✆
to support.india

show details 6:20 PM (0 minutes ago)


We thank you for this below mail



What action has been taken, who is concerned with my problem, not even one call has come from your end. I am calling your office again and again



Regards

philip



From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Monday, February 08, 2010 10:07 AM
To: Robota NxtGen Technologies
Subject: Re: Re: Unprofessional Behavious of SAMSUNG employees
- Show quoted text -



Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : Robota NxtGen Technologies<[protected]@gmail.com>
Date : Feb 07, 2010 22:01 (GMT+09:00)
Title : Re: Unprofessional Behavious of SAMSUNG employees

Dear Sir/Madam,


We thank you for sending your company personnel to rectify the problem. He has changed the main mother board and the TV started to work.

As given in my earlier mail, that the earlier personnel who came had taken the power board and brounght the so called new power board as supplied by samsung COMPANY, this board has one of the resistors/ electronic parts fixed in it in the opposite direction / poles wrongly soldered. This was rectified by your company personnel Mr. Shashank [protected]. kINDLY CLARIFY DOES SAMSUNG NOT HAVE A TEST DONE BEFORE DELIVERY OF THE BOARDS FOR SURE IT DOES. IF YES THEN MR ANVER [protected] CLAIMS THAT THIS IS NEW and was claiming an amount of 1800 for the same, which I had informed him that I shall pay him if he comes and returns my original board which he took from my TV, he said on 06/02/2010 when your engineer Mr Shashak was there and he too told him that the board supplied by him had the resistor wrongly fitted, he said he will come in one and half hour, now it is 24 hrs from the time of call he has not turned up.

Now, the status of the repair has cropped up a new problem, the screen has lost its resolution thus shows pictures like negatives, who is responsible for this?

If what Mr anver is claiming that he has given a new board, then now my complete TV has all circuit boards new as of Samsung make and I have this problem.

I request serios action in this regard and immediate rectification to my full satisfaction.

The mails bounces back when I use these two mails given by Mr Anver for reporting my complaint. Please provide necessary mail ID wherein I can discuss this issue with top officials.
<parimal.[protected]@samsung.com>,
<rajender.[protected]@samsung.com>

Looking forward for your action plan

regards

Philip J Mani
President Operations
[protected]







On Fri, Feb 5, 2010 at 7:02 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

Thank you for becoming a patron of Samsung product.

With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.



------- Original Message -------
Sender : Priya<[protected]@gmail.com>
Date : Feb 05, 2010 22:26 (GMT+09:00)
Title : Unprofessional Behavious of SAMSUNG employees

Dear Sir,

To whom so ever it may concern

I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung

I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.

One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)

Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.

Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.

I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.

I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better

Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem

Regards

For Robota NxtGen Technologies

Philip J Mani

President Operations


Reply

Forward



Reply

|
Priya ✆
Reminder 2 From: Priya [mailto:[protected]@gmail.com] Sent: Friday, February 19...

Feb 11 (5 days ago)
PriyaLoading...
Feb 11 (5 days ago)
Priya ✆
to support.india

show details Feb 11 (5 days ago)

from Priya <[protected]@gmail.com>
sender-time Sent at 9:13 PM (GMT+05:30). Current time there: 2:37 PM. ✆
to support.[protected]@samsung.com
date Thu, Feb 11, 2010 at 9:13 PM
subject FW: Re: Unprofessional Behavious of SAMSUNG employees
mailed-by gmail.com

hide details Feb 11 (5 days ago)


Reminder 2



From: Priya [mailto:[protected]@gmail.com]
Sent: Friday, February 19, 2010 6:21 PM
To: 'support.[protected]@samsung.com'
Subject: RE: Re: Unprofessional Behavious of SAMSUNG employees
- Show quoted text -



We thank you for this below mail



What action has been taken, who is concerned with my problem, not even one call has come from your end. I am calling your office again and again



Regards

philip



From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Monday, February 08, 2010 10:07 AM
To: Robota NxtGen Technologies
Subject: Re: Re: Unprofessional Behavious of SAMSUNG employees



Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : Robota NxtGen Technologies<[protected]@gmail.com>
Date : Feb 07, 2010 22:01 (GMT+09:00)
Title : Re: Unprofessional Behavious of SAMSUNG employees

Dear Sir/Madam,


We thank you for sending your company personnel to rectify the problem. He has changed the main mother board and the TV started to work.

As given in my earlier mail, that the earlier personnel who came had taken the power board and brounght the so called new power board as supplied by samsung COMPANY, this board has one of the resistors/ electronic parts fixed in it in the opposite direction / poles wrongly soldered. This was rectified by your company personnel Mr. Shashank [protected]. kINDLY CLARIFY DOES SAMSUNG NOT HAVE A TEST DONE BEFORE DELIVERY OF THE BOARDS FOR SURE IT DOES. IF YES THEN MR ANVER [protected] CLAIMS THAT THIS IS NEW and was claiming an amount of 1800 for the same, which I had informed him that I shall pay him if he comes and returns my original board which he took from my TV, he said on 06/02/2010 when your engineer Mr Shashak was there and he too told him that the board supplied by him had the resistor wrongly fitted, he said he will come in one and half hour, now it is 24 hrs from the time of call he has not turned up.

Now, the status of the repair has cropped up a new problem, the screen has lost its resolution thus shows pictures like negatives, who is responsible for this?

If what Mr anver is claiming that he has given a new board, then now my complete TV has all circuit boards new as of Samsung make and I have this problem.

I request serios action in this regard and immediate rectification to my full satisfaction.

The mails bounces back when I use these two mails given by Mr Anver for reporting my complaint. Please provide necessary mail ID wherein I can discuss this issue with top officials.
<parimal.[protected]@samsung.com>,
<rajender.[protected]@samsung.com>

Looking forward for your action plan

regards

Philip J Mani
President Operations
[protected]






On Fri, Feb 5, 2010 at 7:02 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

Thank you for becoming a patron of Samsung product.

With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.



------- Original Message -------
Sender : Priya<[protected]@gmail.com>
Date : Feb 05, 2010 22:26 (GMT+09:00)
Title : Unprofessional Behavious of SAMSUNG employees

Dear Sir,

To whom so ever it may concern

I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung

I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.

One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)

Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.

Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.

I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.

I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better

Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem

Regards

For Robota NxtGen Technologies

Philip J Mani

President Operations


Reply

Forward



Reply

|
SUPPORT INDIA
to me

show details Feb 12 (4 days ago)


Dear Customer,



We regret the inconvenience you are facing with your Samsung product.



We would like to assure you that we are maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.



We can understand the time and energy you have spent on this issue and appreciate your patience.



Thanking and assuring you of best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.






------- Original Message -------
Sender : Priya<[protected]@gmail.com>
- Show quoted text -
Date : Feb 12, 2010 00:43 (GMT+09:00)
Title : FW: Re: Unprofessional Behavious of SAMSUNG employees

Reminder 2



From: Priya [mailto:[protected]@gmail.com]
Sent: Friday, February 19, 2010 6:21 PM
To: 'support.[protected]@samsung.com'
Subject: RE: Re: Unprofessional Behavious of SAMSUNG employees



We thank you for this below mail



What action has been taken, who is concerned with my problem, not even one call has come from your end. I am calling your office again and again



Regards

philip



From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Monday, February 08, 2010 10:07 AM
To: Robota NxtGen Technologies
Subject: Re: Re: Unprofessional Behavious of SAMSUNG employees



Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : Robota NxtGen Technologies<[protected]@gmail.com>
Date : Feb 07, 2010 22:01 (GMT+09:00)
Title : Re: Unprofessional Behavious of SAMSUNG employees

Dear Sir/Madam,


We thank you for sending your company personnel to rectify the problem. He has changed the main mother board and the TV started to work.

As given in my earlier mail, that the earlier personnel who came had taken the power board and brounght the so called new power board as supplied by samsung COMPANY, this board has one of the resistors/ electronic parts fixed in it in the opposite direction / poles wrongly soldered. This was rectified by your company personnel Mr. Shashank [protected]. kINDLY CLARIFY DOES SAMSUNG NOT HAVE A TEST DONE BEFORE DELIVERY OF THE BOARDS FOR SURE IT DOES. IF YES THEN MR ANVER [protected] CLAIMS THAT THIS IS NEW and was claiming an amount of 1800 for the same, which I had informed him that I shall pay him if he comes and returns my original board which he took from my TV, he said on 06/02/2010 when your engineer Mr Shashak was there and he too told him that the board supplied by him had the resistor wrongly fitted, he said he will come in one and half hour, now it is 24 hrs from the time of call he has not turned up.

Now, the status of the repair has cropped up a new problem, the screen has lost its resolution thus shows pictures like negatives, who is responsible for this?

If what Mr anver is claiming that he has given a new board, then now my complete TV has all circuit boards new as of Samsung make and I have this problem.

I request serios action in this regard and immediate rectification to my full satisfaction.

The mails bounces back when I use these two mails given by Mr Anver for reporting my complaint. Please provide necessary mail ID wherein I can discuss this issue with top officials.
<parimal.[protected]@samsung.com>,
<rajender.[protected]@samsung.com>

Looking forward for your action plan

regards

Philip J Mani
President Operations
[protected]






On Fri, Feb 5, 2010 at 7:02 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

Thank you for becoming a patron of Samsung product.

With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.



------- Original Message -------
Sender : Priya<[protected]@gmail.com>
Date : Feb 05, 2010 22:26 (GMT+09:00)
Title : Unprofessional Behavious of SAMSUNG employees

Dear Sir,

To whom so ever it may concern

I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung

I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.

One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)

Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.

Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.

I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.

I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better

Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem

Regards

For Robota NxtGen Technologies

Philip J Mani

President Operations


Reply

Forward



Reply

|
Priya ✆
to support.india

show details Feb 13 (3 days ago)


Reminder 3 – 6 days passed without a reply



From: Priya [mailto:[protected]@gmail.com]
Sent: Thursday, February 11, 2010 9:14 PM

To: 'support.[protected]@samsung.com'
Subject: FW: Re: Unprofessional Behavious of SAMSUNG employees
- Hide quoted text -



Reminder 2



From: Priya [mailto:[protected]@gmail.com]
Sent: Friday, February 19, 2010 6:21 PM
To: 'support.[protected]@samsung.com'
Subject: RE: Re: Unprofessional Behavious of SAMSUNG employees



We thank you for this below mail



What action has been taken, who is concerned with my problem, not even one call has come from your end. I am calling your office again and again



Regards

philip



From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Monday, February 08, 2010 10:07 AM
To: Robota NxtGen Technologies
Subject: Re: Re: Unprofessional Behavious of SAMSUNG employees



Dear Customer,



Thank you for becoming a patron of Samsung product.



We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.



We appreciate your patience and request you to bear with us till then.



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.







------- Original Message -------
Sender : Robota NxtGen Technologies<[protected]@gmail.com>
Date : Feb 07, 2010 22:01 (GMT+09:00)
Title : Re: Unprofessional Behavious of SAMSUNG employees

Dear Sir/Madam,


We thank you for sending your company personnel to rectify the problem. He has changed the main mother board and the TV started to work.

As given in my earlier mail, that the earlier personnel who came had taken the power board and brounght the so called new power board as supplied by samsung COMPANY, this board has one of the resistors/ electronic parts fixed in it in the opposite direction / poles wrongly soldered. This was rectified by your company personnel Mr. Shashank [protected]. kINDLY CLARIFY DOES SAMSUNG NOT HAVE A TEST DONE BEFORE DELIVERY OF THE BOARDS FOR SURE IT DOES. IF YES THEN MR ANVER [protected] CLAIMS THAT THIS IS NEW and was claiming an amount of 1800 for the same, which I had informed him that I shall pay him if he comes and returns my original board which he took from my TV, he said on 06/02/2010 when your engineer Mr Shashak was there and he too told him that the board supplied by him had the resistor wrongly fitted, he said he will come in one and half hour, now it is 24 hrs from the time of call he has not turned up.

Now, the status of the repair has cropped up a new problem, the screen has lost its resolution thus shows pictures like negatives, who is responsible for this?

If what Mr anver is claiming that he has given a new board, then now my complete TV has all circuit boards new as of Samsung make and I have this problem.

I request serios action in this regard and immediate rectification to my full satisfaction.

The mails bounces back when I use these two mails given by Mr Anver for reporting my complaint. Please provide necessary mail ID wherein I can discuss this issue with top officials.
<parimal.[protected]@samsung.com>,
<rajender.[protected]@samsung.com>

Looking forward for your action plan

regards

Philip J Mani
President Operations
[protected]





On Fri, Feb 5, 2010 at 7:02 PM, SUPPORT INDIA <support.[protected]@samsung.com> wrote:

Dear Customer,

Thank you for becoming a patron of Samsung product.

With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

Customer Satisfaction Team

Samsung India Electronics Pvt. Ltd.



------- Original Message -------
Sender : Priya<[protected]@gmail.com>
Date : Feb 05, 2010 22:26 (GMT+09:00)
Title : Unprofessional Behavious of SAMSUNG employees

Dear Sir,

To whom so ever it may concern

I have bought unfortunately a Samsung LCD TV on[protected], which I deeply regret to do so against sony TV only because Samsung boasts of a good service network. But the same has proved totally wrong in my case and maybe if I blog will find thousands more personnel suffering from Samsung

I have browsed your site and called your customer care who has registered the complaint on[protected] for problem of my 40inches LCD TV LA40R81, the TV does not go on instead the red light comes on and trips.

One Samsung engineer came along after two days of the complaint, who said that the power board has a problem and the same needs repair and I will be informed of the changes after 3 days , but after four days passing I called up them and they took one more day to inform me the cost and where about of my power board. ( as every time I called him he spoke to me of a computer monitor board)

Having informed the price and agreed by me he sent his personnel after two days to install this so called NEW POWER BOARD into my LCD, but the man who came was looking at the bend of the wires removed from the board to select where to place the pin (Very well trained engineers, and Samsung talks of quality). After fixing the same there was no improvement in the problem of the television, now this engineer said he does not what to do, and tried calling all his office engineers.

Finally I had to call Mr Rajender who was told to me as he is the main head manager. But even after he spoke in a conference call with his subordinates, although they promised in the conference call to attend the next day no one turned up. Neither did this manager feel it necessary to follow up the case when it has come upto him.

After two days when I call him again he brings in one more engineer so called as a higher qualified engineer than the earlier one he spoke to and he too as a good employee working under him agreed but did not turn up. Again today i.e 5th feb evening 7pm, no one has turned I try to call both these personnels and their phones are switched off, while one of them does not even pick the phone.

I would like to know if this is the normal way of working of Samsung service team. And if there is really any one who is responsible for attending to this problem.

I also would like to inform that I am a supplier to Samsung for all their handling applications they use our products, and will send my next mail to all in the plant to know if my services are better or what they do is better

Finally, this mail is only a hope that there could be one more senior engineer who will be little different to behavior of these above mentioned personnel who can really solve this problem

Regards



Philip J Mani

President Operations

Respected Sir, This is to inform you that please do not advertise your product untill you dont have after sales service and spare parts ready for repairing under warrenty period.You have a pathetic srevice for repairing . I am frustrated now . I have bought samsung star touch screen 2 pcs for my both the children on 20-9-09.Since its purchase 1 phone was not working properlly if some other person try to call him gets the massage the person is not available or has swiched off the mobile inspit that the mobile is swiched on. After using it for 2- 3 months my son complaned me and i send it to your moti nagar service center they took about 15- 17 days and said they have changed its mother board .After thet the phone was still in that condition, unable to catch the signal network.anyhow i deposit the same on[protected] again that mobile phone to tha service center moti nagar .
I got dates every weak for its repairing but till tyhe date i could not got my mobile back . Please tell me what to do sould i wait for some miracle or sould i go to consumer forum. Waiting for your reply.

Hi,
Myself Pranav sheth and i m from baroda gujrat.
My contact number is [protected]. I have purchased a samsung 3350 model from Planet M at 21/01/2010 Baroda at Seven Seas Shopping Mall.After 3 days I found that In a keypad there was a minnot crack..and i told them that this is manufacturing fault..and they revert answer is that this is not manufacturing fault...so guys please be careful from puchasing any thing from Planet M as they dont know what is Manufacturing Fault.still A cap is also there on my mobile...so i request all the barodians NOT TO BUY ANY SINGLE THING FROM PLANET M..

AFTER SELLS SERVICE OF PLANET M IS ZERO.

hi, since the day i have purchased samsung s3310 phone i m facing a this problem, i m not able to take the backup of the messages in the computer.
for this i had logged complain several times in customer care and got my phone formatted also but still i m facing the same problem. pls help out.

sudhir
[protected]

It is sad to say that I have seemingly made a mistake by buying a Samsung LCD TV. Having raised a complaint on[protected] on 10th of Feb, I only got a response 2 days back and that too was not resolved as the engineer did not had the part to be replaced. It was told it would be done the next day(i.e.13th of Feb). I have tried calling the helpline no. again and got a typical response that I would get a call back the same day itself. I was told today that the part is not available, is it too much to call back and inform the customer the status of his complaint!!!

It just goes to show that a company like Samsung may spend thousands on TV Ads but would be apathetic to customer service. I am looking for someone who can buy this pathetic television from me and its just been 3 months!!! Will surely not commit the same mistake of buying Samsung again.

If this is how customers under warranty are treated then God help Samsung!!

Whats Next - Samsung after poor cusotmer service??
　

I had purchased a LCD 32 inch TV from Home Town, Pune on January 3, 2010 Model No LA32B550 Article Code[protected] which was delivered to me on January 6, 2010. Unfortunately from day one the Tv shuts off automatically when been seen, I have made complaints they came once for servicing. Unfortunately the fault has not been rectified. The service of Samsung products is very bad i must admit. It is requested that a proper person be deputed immediately and the fault rectified.

Dear Sir/Madam,

We have booked LG 368YTQG4 Fridge and Samsung Plazma TV B450 on 26.01.2010, till date we have not received the delivery of the product. The Dealer is continuosly delaying the delivery. Since we had taken this products on EMI through Bajaj Finance, first they told us that Bajaj Finance has not given the approval. When we checked with Bajaj Finance the loan for these products is already approved and they informed the dealer to give the delivery. We have already paid doen payment of 18250 for these 2 products 4250 on 26.01.10 & 14000 on 06.02.10. Now when we call the dealer he claims that they do not have stock available but when we booked these items they told that stock is available.

We are fed up continuosly following up with Rahi Electronics for delivery, its a mental torture when we pay down payment, Loan is approved and we do not get the delivery on time. Recently they told us we will get delivery on 08.02.10, then on 12.02.10, then on 13.02.10,, 14.02.10 and now they told delivery will be done on 20.02.10, but not confirming any thing.

Request you to please look into our matter and advise as we want delivery by today or tomm. They have kept our money with them now for more than 15-20 days.

Thanking you for your assistance


Yours Sincerly
Rupali Chavan

Respected Sir,

My brother's Samsung Mobile had stolen by somebody when he was
travelling in a bus yesterday ie.13/02/2010.We tried a lot of times
but they swithed off. Plz track our mobile.I am giving the details of
mobile as follows:-

Name: Shyam Babbili
Address: Om bldg b2-b,Flat no-217,Tardeo, Mumbai-400034
Phone Model:Samsung Model no.55233W
IMEI No:[protected]
Email:[protected]@gmail.com
Missed Data:13/02/2010
Contact No:[protected]

We have all the hopes in u only. Plz recover mobile as early as possible.

Thanks in advance.

I purchased SAMSUNG fully automatic washing machine Model WA82VSL on 08/08/2009 from Vasanth & Co.,Tuticorin. In our second wash 2 cothes were torn & we complained to the seller over phone & he sent authorised Samsung service people to verify the complain. Two times their technicians came & the second technicians way of talking was in such a manner that we didnt know to use the washing machine, whereas we have been using fully automatic IFB w/m since last 15/16yrs with no problems. Further this tech wanted us to blindly sign their customer service form wherein he mentioned "complain rectified" which we refused. We told him let us write our remarks & then would sign & shall give it to you only after taking a xerox copy of the same. He called his authorised service center & informed the same & on their advise he did'nt take any signature & took the form & went off. Our customer Id # was [protected].
Then the Showroom people changed the machine wherein our customer Id # also changed to [protected] dt:22/08/09.
Till date I have the same problem & many many clothes have been torn, on complaining each time someone calls up over phone & then say we would talk to our Delhi office & get back to you but then they dont call us back till we make another complain.
The problem with this model machine is that the cloth gets week after each wash, we can see this ( i dont know the right word to say) being collected in the filter ( which we have to clean after each wash) alongwith dirt. The service people call the whole thing as dust / dirt. Whereas, its dirt + cloth getting weaned ( if this is the right word). They are not ready to accept this & netheir they are able to convience us. They just blindly say that its the dust/dirt.
I am really sick with this machine & moreover now the word SAMSUNG when i hear makes me annoyed.
I dont know why our Indian laws are so week for allowing these foreign company to play with its consumers. If the same was in USA, these guys would behave well.
Hope, this complain reaches to the ears of some responsible person of SAMSUNG.

Submitted below and support.[protected]@samsung.com
----
Hello

I committed a very big mistake on 29th January 2010, I bought a Samsung Microwave Oven.
The model number is CE1031L-B.

I lodged complaint number:[protected] on 2nd February 2010.
After that day I have made at least 30 calls to various people to get a resolution. But all of that has gone in vain.

Till now I have talked to following people to get a resolution
1. Samsung Call Center[protected]
2. Mr Sudhakar - Incharge of Samsung Kukatpally, Hyderabad -
3. Mr Prabhakar - Technical Trainer for Hyderabad - [protected]
4. Samsung Kukatpally service center[protected]
5. Mr Uma Mahesh - Supervisor of Samsung Call Center[protected]
6. Technician of Gachibowli region - [protected]
7. Technician of Miyapur region - [protected]
8. Croma (From where I bought the oven[protected]

First of all it took 6 days for the technician to visit my house. I had to make make 13 calls to some of the persons listed above to get a technician visit my house. Every time I was told that the technician would visit my house tomorrow. I go to office daily like a lot of other normal people. So that the technician can come at verify the problem, I had to work from home for 3 days.

Finally the technician visited on 8th February 2010. He inspected the oven and the starter kit provided with it and concluded that there is some issue with the starter kit and said that the it will be replaced within a day. It has not been replaced till date and everyone I have talked to has asked me to talk to a new person.

I have talked to these people in the following order:
1. I called Samsung Call Center
2. Samsung Call Center asked me to talk to Samsung Kukatpally Service Center
3. Samsung Kukatpally Service Center asked me to talk to Technician of Gachibowli region
4. Technician of Gachibowli region asked me to talk to Samsung Kukatpally Service Center
5. Samsung Kukatpally Service Center asked me to talk to Technician of Miyapur region
6. Technician of Miyapur region asked me to talk to Samsung Kukatpally Service Center
7. Samsung Kukatpally Service Center asked me to talk to Mr Sudhakar - Incharge of Samsung Kukatpally, Hyderabad
8. Mr Sudhakar - Incharge of Samsung Kukatpally, Hyderabad asked me to talk to Mr Prabhakar - Technical Trainer for Hyderabad
9. Mr Prabhakar everyday tells me that this problem will be resolved tomorrow
10. I called Croma. Croma said that they will followup the complaint
11. I called Samsung Call Center
12. Samsung Call Center escalated it to Mr. Uma Mahesh - Supervisor of Samsung Call Center
13. Mr Uma Mahesh confirmed on 12th February that he will resolve the issue by talking all the relevant people within one day. It has not happened till now

Please note that I had to make all of the above calls multiple times to follow up with these people.
Also the cost of the calls I have made and the time spent by me to follow up with all of the above is much more than the replacement of the starter kit.

I would expect to get a quick resolution of the complaint and to be appropriately compensated.
Otherwise I am very clear that I am not going to buy anything else from Samsung in rest of my life.

There are a lot of other brands in the market providing much better products a lot better service.

Thanks
Prateek

Sir,
With great hope and expectations, I am writing to you as I have heard a lot about your initiative to help suffering consumers.
I am facing problem due to Samsung India no response to my problem. I have purchased a top loading fully automatic washing machine on 31/05/09. In the month of Dec filter panel inside wash tube came out during washing. I reported same to Samsung call center, their service engineer visited my house and told they will take machine to workshop and did not returned my machine even after one week and later returned the machine with same broken part fitted.
Again on 6 Jan 10 same part came out and I made a complaint no [protected] dt 07 Jan 10. Here on wards even after one month they are not doing any thing to repair my washing machine. I have contacted several times to call center and getting false reply that today they will send some one to repair, but that is not happening at all. Kindly take up this case to help me out I have tried my label best now your initiative could help me.

I have purchased one samsung NFV8652 - front loading washing machine from on 14.08.09. Subsequently, I have requested M/s Samsung to provide a rat guard vide number of emails and number of phone calls. Ref: B.P. No. [protected].It was agreed verbally by M/s Samsung / Service Centre to provide the rat guard from the date of first installation / demonstration itself.

After my repeated reminders, The service centre personal came on 16.01.10 with the rat guard made up of thick Paper. I do not understand whether the same will serve the purpose and hence I didnot agree.

M/s Samsung has not clarified the following.

1) Whether the supplied model has been released with the rat guard. If Yes, why it was not packed with the washing machine?. The consignment was opened by the service engineer only at the time of demonstration. If No, why supply of guard was not thought of at the time of manufacturing / design stage itself?

2) Whenever, I call / send email, I have been given a false promise to provide within 2 / 3 days time. After that no further correspondence / response is received from M/s Samsung.

3) I am not expecting such a false commitment / poor response from a reputed concern like M/s Samsung India.

4) Customer compliant mails are not being forwarded to the concerned department.

4) Samsung may design a rat guard made of wire mesh and supply to me.

sir
i submit my phn to one of the samsung service center(T & L Cummunication, B-5A, Ist floor, kanti nagar extn. delhi 110052 mob: [protected]) becoz there is some restart problem in my phone.
i submit it on 22 jan 2010 and they asked me that there is some problem in mother board and they deliver it back with in 2 or max 3 days....... and today is 11th feb 2010 and still i dont get my phone back.
every time i visit there center they extend delivery date and say that the some parts are not avaliable yet.



.please take further actions to get my phone as soon as possible.
model no --- samsung s3500
SL. NO. ---- RWIS673204Y
IMEI/RSN No------ [protected]
samsung service center[protected]T & L Cummunication, B-5A, Ist floor, kanti nagar extn. delhi 110052 mob: [protected])

Respected Sir
I have purchased a new mobile from univercell the mobile exprot inthe Ramanathapuram branch;Coimbatore for my wife(Revathy Kannan)
.At that time gave me a form to fill my routin habits.They told that some message would be come to my mobile & my wife's mobile.Initial stage it was not a problem to receive 5 to 6.After that it made disturbunce to me while in my office time.I went to shop and explained my problem&request to stop the message.They told that it should be comes for 6 months.They noted my and my wife's mobile no.They assured to stop the message.But so far I have not get any favourable action .Kindly do the needful.In your view it is necessary service to customer.You may give this action as a option.