Samsung India Complaints & Reviews

I have a Samsung Mobile/Model-SGH-E530 C. It is having a faulty display, but i am not able to find a replacement for the display of my Mobile.Can you please suggest a service centre where i can get my display problem fixed.The problem is only half the screen is displayed ,sometimes the full image shrunk to half
I stay in Bangalore City,Karnataka State,Country-India.

I perchaged the samsung moble modle SCH-F309 on 30-07-09. In January I face out going speaker problem.I got it short out on "K.K. Service Center Plaza building ,Ambedkar road Ghaziabad" that Authorized by Samsung but at the same time from that very day it is "signal problem" in my mobile.In the mean time I have changed my job from Ghaziabad, I went to get service for signal problem on "VAISHNAVI SERVICE CERVICE CENTER MAYOOR VIHAR" but they denied to give service. They are saying that I should get service on K.K. Service Center Ghaziabad because their service engineer have "made mistake to disturb jumffar " I don't know as ther are saying. But it is now not possible to me for get service on K.K. Service Center SO PLEASE ALLOW ME TO GET SERVICE ON VAISHNAVI SERVICE CENTER THAT IS NEAR TO ME AND ALSO GIVE INSTRUCTION TO THEM TO GIVE ME SERVICE PLEASE

we have purchased samsung metro 3310 from planet M retail LTD. s.no UG-2,1st floor,TDI mall plot no. 11,shivaji estate,rajouri garden,new delhi-110027. on[protected], 5:05:5 receipt no. 7428,
after purchasing the set we went to our home and connected it with a charger to make the battery full,while charging i was discovering the cell functions and suddenly the set got hanged and it after that when i again swithched it on it ws not working ,so i went to that shop and he assured me that it wll be replaced but after 2 days the retailer told me that it will not be replaced because it has moisture and everything is burned,even he gave me the samsung service center receipt,and when i showed it to another service centre that person told me that the dead set is not because of moisture and some of the components is missing too.
so i am fed up of calling at the samsung helpline even they have given me the complaint no.[protected] but even no response from them..
kindly help me in replacing my set and solving my problem.....

Sir,
I have purchased samsung washing machine on 31/05/09 and it is under warranty period for last month I am facing problem a panel inside washtub comes out during washing when I last complained in Dec 09 company has fitted same broken panel after taking one week time at workshop. Again same problem happened for which I complained on 7 Jan 10 with complain no [protected]. For one month I am regularly monitoring this complain but they reply that spare is not available. In month I have spend a lot of money in laundry bill and phone bill. Kindly help me.

Iam using Samsung S-3310 Mobile purchased on September 2009. This mobile is not supporting the BSNL SIM Service. ie., after every outgoing or SMS the set gets hanged. This happens only with BSNL SIM and not with any other Services. The same SIM used in other handsets does not create any problem.

After a call when the message of Balance amount is displayed the set gets totally hanged.

This was checked with a new S-3310 Mobile (purchased one month before) also but the same problem occured.

Please give corrective solution.


From
L.Sivakumar
Vadalur,
Cuddalore Dist., TAMILNADU
[protected]

Hi guys. Today, i went to repair my samsung mobile at its service Center in Thane(W), Mumbai. I must say, that i very much like samsung products, but after today, i promise myself that after today, i will never ever buy any samsung product in my lifetime. All thanks to the illiterate (self proclaimed Engineer) technician at Samsung's Thane Service Center. I dont know why do a company like samsung has such rude people still working with them.

[protected][protected][protected][protected][protected][protected]

The Problem:
2 buttons of my Phone's Keypad were'nt working. I explained the problem to this Technician named Rakesh . He said that my phone has water logging and it will be charged at Rs. 1750/-, I said not a problem, please assemble my piece and i will take this device to some private vendor who can do the job in cheap price... while he was assembling the device, in the meanwhile he gave me his JOB CARD to sign the customer feedback.. I signed it, stating i liked the service.. But then, after my fone is assembled back, i was amused to see that none of my keypad buttons were working and my CELL PHONE IS TOTALLY DEAD. I asked for help with that Technician, i pledged him to please make my cell in the condition before you were opening the screws and joints of it. However he refused, i asked him to give his JOB CARD back, so that i can disapprove the service.. But he just rudely took his JOB CARD from my hand and asked me to leave. I told him that my cell phone is dead, u got to make it in the condition in which i took it here. He insisted me either to pay Rs. 1770 or just leave from here.

[protected][protected][protected][protected][protected]--------

Aftermath:
I straight on went to the police station to complain this behaviour of a person working for such a great and dignified brand. After some involvement of the Police Sub-Inspector, the guy gave me the Xerox copy of his Job Card. Now, i am sitting here with my dead cell phone in 1 hand and the xerox copy of the job card in other, totally dis-satisfied by the brand, i never expected such behavior from samsung. As a matter of fact, i am sure, the company's top level authorities will look into the matter and bring to book such illiteracy in their service centers...

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LA40S71B 06863ZDP300030F This is the code of my TV...I am fed up of this tv and SAMSUNG...The same amount that I had paid for the TV, I have spent on its servicing.

Respected Sir
This is to inform you that i have purched a samsung mobile S 3310 from dehradun on dated 13.06.2009 . There was camera and display satting problem after two .days. Due to this problem i have shown this set at samsung service center delta electronics MMIG 1/329 suhag nagar firozabad on 23.06.2009 at 15:18
.my SI NO. RW1S694743L . Now its appoximate six month from date of complaint. But there is no responce .so sir kindly do the needful .
Thanking you sir

respected
sir/madam

i had given a harddisk model(spo411n) with serial no(0881jify774) on 15/12/09
for repair in authorised service center with following address
601 ,6th floor,Ablock
chenoy trade center park line
secunderabad(AP)
[protected]
it is under warrenty.when i came for second time they told it not repairable so you get peplaced one .it is about to 2 months i gave harddisk .i came to this samsung service center nearly 6 times.but always they say that come on other days.
i am unable to know why they are not giving.

the thing is that i am spendig my .valueable time .if you kindly go through this

i wil be thankful to you

ph -[protected]

Sir,
I have purchased a washine machine (semi-Automatic from Sayal Electronics Palam village New Delhi in Sep 09. There was a manufacturing defect in my machine noticed by me. I logded a complaint to customer care in this regard on 13 Jan 10. A mech from Samsung visited to my home and told that you have to pay the charge for the item which will be replaced (Pipe Assembly Internal)

My point of complaint is that why I should pay for the defect which is Internal in the machine during the warranty period. Pl. do the needful. Thanks.

Respected Sir/Madam

I purchased various components of computer to assemble it .worth RS.25650/ only.including the subject matter of this complaint i.e.the hdd of 80 UB SATA 7200 RPM. bearing price of rs. 2400/ only.of from Global Systems. shop no.88-89. 2nd floor . Nehru shopping complex, amritsar. on[protected]. in the name of Mr. Vishal Uppal as purchaser. the respective quotation form no. of that purchase is 346
.Now on[protected]. the hard disk(hdd) hardware part stopped functioning prperly. So i wetn to the concerned seller i.e. the Global Systems.for replacement of the concerned hd product as the warranty period for the HDD is 5 year. so the warranty period has not expired till the date of complaint . i.e.[protected]. but i was informed that the Warranty period of the concerned hdd was valid for a period of 3 years only and not for 5 year .
so please kindly inform me weather the warranty period of concerned hdd product is 3 year or 5 year.

yours truly,

EKTA UPPAL.
mob. no. [protected].

IMEI # - [protected]

I purchased this SAMSUNG MOBILE PHONE (S 5233 STAR) from ALFA STORES in Vile Parle - Mumbai on 25 Jan '10. On 1st Feb '10 I bought an Airtel pre paid SIM & installed in the handset. The operations were absolutely fine.
Suddenly I receive this strange SMS from Airtel that My Handsets IMEI number is not genuine & that my services will be barred if I keep using this same set. I immediately called up the SAMSUNG Help Line & explained them this situation. They asked me to check the IMEI # by dialing *#06# from the phone & noting the number displayed, check the number embedded on my phone (below the battery section), on the purchase bill & on the Mobile phone box. All the 4 numbers were identical & I was assured by the SAMSUNG person that my IMEI # is absolutely fine & I should take up this matter with Airtel.
I did the same (after loooooooooooooong holds & talking to atleast 6 customer service representatives of Airtel) I explained them the situation but to no avail. I was given this straight answer that Please change your handset or we won’t resume our services.
Now I am left with no solution but to believe that the Handset provided by SAMSUNG has a fake IMEI #. I owe a suitable answer to SAMSUNG.

Regards,

Soni Sharma

I had bought the SAMSUNG LCD 32B530P from M/s Bajaj Electronics Hyd'bad on 2.2.10. I am staying at N-14,Adityanagar,Rajashree Cement,Dist:Gulbarga.
I was promised installation within 48 Hrs by the dealer in Hyd.
When I talked to the dealer, I was given to understand that service Engineer from Gulbarga will come and install.
Inspite of repeated calls, I am not getting any response from the number[protected].
As I have planned to go on leave from saturday,I will not be available again for another week.
In view of the above, I request you to depute your service engineer immediately.
Regards
Upendra.S.

I have purchased Samsung washing machine 5.5Kg front loading with 18000/- from TMC. After 4 months o[censored]sage it started leaking water from bottom. I have browsed samsung site and called customer care for registering complaint. They have registered my compaint and give complaint number ([protected]). The service engineer came and checked the equipement and said some screw was broken. Replacement will be done at Samsung Service center. After repeated follow up's they have taken the equipement to "Vinayak Samsung Service center" located at Kukatpalli, Hyderabad. After 10 days of follow up every time they said part was pending from order.

I asked them, with out nut and bolt availability why you have moved the equipement and even after 10 days same response. One day I asked not to do any repair I will take it to some other shop where the part is available. That day evening Vinayak Service engineer called me and said washing machine is ready and it will be delivered. I felt happy, they delivered the equipment at night 8PM and dispatched the equipement and said we need to move to pick up some other equipment by charging Rs: 550 for service ( Transporation: 150, other :100, Nut: 100, Service change: 200).

We have connected the equipement to verify the functionality, surprise the problem is same and nothing was done from the Samsung service center (Same water leakage).

I was angry, and Vinayaka Service center cheated me and charged Rs:550 for not doing any thing. I called Same service center but response was wage and the service center is not having any engineers who can do quality servicing.

After that I called Hyderabad Frachise officer and informed the happenings. But the response is null and there is no update at all.

Conclusion: Please do not buy any Sumsung products in Hyderabad, post service was very bad. Similar experieces are there with many of my friends who has Samsung products. This review is to create awarness for the new buyers and not to fall into same issues.

I am a proud owner of your Samsung mobile SGH-X200,Sl. no-R9YA105818F, IMEI-[protected] which was handed over to your service centre called cell solution at46/1, Ist cross, Domlur Lyt,B'lore -71 on 20/1/10 with the following complaint ''handset switching off while switching it on ,suspected virus or malware'' and the front office assistant gave me a work order without any work order no./token no./claim no./registration no.and promised to handover the set on the next day but to my utter dismay that ,when I contacted the service centre I have been told that the handset has been given to the head office at VV Puram ,B'lore for software checking probably it would be only handed over on Monday ie on 25/1/10.An early redressal please with a request not to misguide the lay men with your under educated service centre persons.

I am Sqn Ldr Pramod Banstola posted in Bangalore. On Friday 29 Jan 10, I had deposited the draft no.434348 of SBI for Rs 16386 towards the cost of Samsung 345 litres RT35 and given the release order to the Samsung person there at Bangalore Depot. Then I contacted Mr Shiju on his mobile no.[protected] and Mr Santosh on his mobile no. [protected]. They assured me that the refirgerator would be delivered on either Saturday or Monday. The refrigerator was not delivered on Saturday. I contacted them on Monday again and was once again assured that the fridge would reach on Monday only. When the delivery was not made till 1800 hrs, I tried contacting Mr Shiju and Mr Santosh but their mobiles were switched off. On Tuesday 02 Feb 10 I again contacted both of them in the morning and was told that the delivery would be made on Tuesday. And to my horror at 1830 hrs today, Tuesday I got an sms that the delivery would be made tomorrow. I have no hopes and the company has lost all faith. It has been a disgusting experience with Samsung. And I am strongly contemplating going to consumer court for failure to deliver and causing mental harrassment and agony.

Sir

I had filed income tax return in July 2007. My name is B Samuel
The assessment year was 2006-07. My pan number is ACIPB5333K.
The acknowledgement number is [protected].

An amount of Rs. 65670/-. was to be refunded to me and to be credited to my savings bank account no.[protected] of ICICI Bank, CP Branch, New Delhi.
The return was filed in New Delhi, I have not yet received my refund.
You are requested to kindly look into the matter

B Samuel
[protected]

hi, im shehnaz i complain on 27th of jan n my C.No. [protected] Enginer came on 28th jan he checked n said, I C has to be Replaced i Requested him to Replace at my Place only he said, he cant do it i hve to send it to there service centre. k i send it on 29th jan at 12:30pm n they promised to give me in atleast 3 working days i didnt call in 1st two days when i called them on 1st feb at 12;00pm i gave my information to lady who answer the call after tht she passed my call some guy n i was i asked to give my details again n i gave the details then he said, its nt yet repaired n part is not in stock then i asked him when wil tht part wil come n when tv will be ready he replyed very rudely,,Nahi Mallom Jab Ayye Ghaa Kardenge Aur Phone Karthe..then i asked again when exctly it wil be done he replyed, Arre Jab Hotha Bolthe De Thay Aur 3din Bhe Ho Sakthe...I asked his name he refused to give his name n Said,Naam Nahi Bolthe Kya Karlethe Karloo n Hang on my face..I called up customer care again i asked them to take action against tht person but till now they have not done anything. Samsung customer service is very bad n there employes are always rude.

i have bought samsung tv on 26/01/2010 from Home Solutions Retail India Ltd., central mall Indore.they assured me for 48 hours for installation but its now more than 6 days and they didnt come and even reply.i m tired of talking to these people(samsung customer care and shop too) and they didnt care .How can we believe in such a international company.Now i cant keep these product with me without installation so How can i return this product.
Invoice no.(T52/9150) dated 26/01/2010 complain no.([protected])

Dear Sir,
we have purchased samsung fully automatic washing machine from Eswar Radio & TV, Davanagere, Karnataka state on 1st Jan '10, duing our purchase their was an complimentary gift of samsung mobile and they offered us but because of no stock available at that moment they mentioned in bill and asked us to collect it after 3 days, we paid bill in cash and took delivery, till today as on 1st of feb'10 we have been to show room 4-5 times, their simple answer is NO STOCK available, being an educated people we are moving this issue with lots of patience and politeness, this is not an matter of money or mobile ( which may cost hardly Rs.3000 ) but it's matter of dealer / companys commitment to customer, after this i tried to contact SAMSUNG CUSTOMER Care and i found it is only for name sake !!! and today also we are waiting for their responce

and we had great learning !!! what a cusromer satisfaction and service they are providing that too in this competitative era of business

hats off........SAMSUNG


Regards,

Praveen